Case Studies

Complex Testing of Wellness Portal and Mobile Apps

A1QA was approached to perform complex testing of the online wellness portal and mobile applications. The product was designed to engage employees of various companies in healthy behaviour.
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PROJECT OVERVIEW

The portal was a continuously developed project and contained the following functionalities: user's questionnaire, training courses and webinars, online health store, health-theme game, and mobile application. Each of the components had to be thoroughly tested.

To perform all the tasks, A1QA assigned 4 distributed teams: 3 teams assured quality of web products, while the 4th one was involved in mobile testing.

All QA engineers on the teams were certified HIPAA specialists.

A1QA implemented flexible test automation solution that covered 95% of checks without any tool limitations and easily maintained the scripts in case of product changes. It saved up to 40% of manual testers' efforts during regression testing, as well as helped to deliver results faster for critical features.

As the product's content and GUI was translated into multiple languages, A1QA performed localization testing.

The portal was integrated with multiple third party services: Google Analytics, Map My Fitness, Salesforce, Amazon, Hyatt, Gyft, Vindicia, etc. It was also A1QA's duty to assure quality of all integrations.

SERVICES OFFERED

Functional testing
Mobile testing
Compatibility testing
QA Consulting
Test automation
Localization testing
Integration testing

CHALLENGES

SOLUTIONS

Huge amount of test cases to manage
  • Using TestRail instead of separate Google Docs for test cases
Low quality of the product
  • Story exit criteria introduction
    Expected level of quality defined
    Transparent deployment process
    Quantitative management implementation
Fast growth of the team
  • Squadification as a team structure adjustment
    Regular cross-traning
    Standart knowledge transfer plan for newcomers
    Knowledge base creation
Lack of mobile testing devices
  • Purchasing of specific devices to run test only on real devices and not emulators

TECHNOLOGIES USED

RESULTS

A1QA Dedicated Team Assures Quality of CRM Software

The US-based provider of the innovative customer management solutions for the financial and payments industry addressed A1QA to assure high quality of the developed web-based CRM software.
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PROJECT OVERVIEW

The Customer Relationship Management system was built with the Ruby on Rails framework.

It was designed to monitor sales performance and integrated every aspect of the merchant's business. The system enabled to enter data, store and process it. There also were embedded modules to track commission fees, generate reports. CRM users could be assigned any of the three roles.

To help sales representatives stay in business on the go, there also was a mobile version of the system that had a number of CRM key features. The customer took a scrupulous approach when selecting the QA service provider.

During three months A1QA team performance was compared with other QA providers. Finally the preference was given to the A1QA dedicated team.

A1QA team performed complex testing and detected over 2000 defects, which helped to ensure high quality of the product. For 2 years of mutual cooperation A1QA specialists became full-fledged part of the development team.

Through direct involvement of A1QA engineers 24 versions of the product successfully went live.

SERVICES OFFERED

Functional testing
UI testing
Test automation
Mobile app testing
Web services testing

CHALLENGES

SOLUTIONS

The customer had no testing process in place
  • A1QA team considered all peculiarities of the customer's workflow and set up testing from scratch.
  • Thanks to the efficiently set up process, it was possible to perform more activities with the same size of the testing team.

RESULTS

Independent Audit of the Billing System Performance Testing

A large telecommunication company addressed A1QA to perform audit of the unified billing system performance testing.
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PROJECT OVERVIEW

The customer’s business goal was to integrate the distributed telecom infrastructure into the unified billing solution. A new system should have withstood the load that was previously distributed among 25 subsystems.

To perform the task, A1QA assigned its leading performance testing engineer who had to review the testing process, detect the bottlenecks, check testing results for compliance with the customer’s KPIs and suggest recommendations for improvement. 

During the audit four major components that were vital for successful testing were reviewed: programing code, test methodology, test monitoring system and test results.

After four months of audit and review, the A1QA specialist detected over 100 of bottlenecks and offered recommendations for their elimination. The efficiency of the proposed recommendations was also evaluated by the A1QA engineer after they were carried out.

Upon the project completion the audit results were presented to the company’s Board of Directors.

The Customer hugely appreciated the A1QA comprehensive and responsible approach and continued cooperation in other QA directions.

SERVICES OFFERED

Software testing audit
QA consulting

CHALLENGES

SOLUTIONS

Restricted access to servers and information related to the testing process and billing system
  • Prompt data access was ensured by the effective communication with 50+ employees on the customer’s side.
  • Timely addresses to the employees in charge via the most convenient means of communication, detailed discussion of all issues and quick feedback guaranteed getting of the informative audit results within the established time limits.

TECHNOLOGIES USED

RESULTS

Quality Assurance for Virtualization Technology Company

The virtualization technology company delivering automation solutions for hosting providers addressed A1QA to join the in-house testing team in assuring quality of the key business products.
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PROJECT OVERVIEW

The customer had three automation platforms that allowed small hosters and large telecommunication enterprises to go to market with speed and at a competitive cost. A1QA specialists were responsible for testing all of the company's key solutions.

At A1QA we assembled the dedicated team that fully committed to the project needs. Initially there were two software testing engineers from A1QA side.

The project lasted for more than 2 years and as A1QA specialists proved their professionalism and deserved the customer's confidence, the team was scaled to 8 specialists.

All testing deliverables (reports, bugs, etc.) were documented in details. A1QA regularly reported on the status of the performed works.

A1QA responsibilities included the following:

- Processing the end users' trouble tickets (reproducing defects in test environment, defining whether the problems were on the end user's or customer's side, submitting defects and checking their fixing);

- Hotfixes testing (checking that all hotfix defects were eliminated; validating that the hotfix could be correctly installed without crashing the app);

- Assuring quality of 4 major releases and over 10 minor releases.

SERVICES OFFERED

Functional testing
GUI testing
Cross browser testing
Integration testing
Web services testing
Hotfix testing

CHALLENGES

SOLUTIONS

From time to time the customer asked to scale the team and assign new specialists with the right set of skills within tight timeline. Each candidate for the project was expected to prepare a CV and have an interview with the customer.
  • We gathered all customer's requirements and started to train specialists for the project's needs in advance. By doing this, we ensured a number of extra specialists who could join the project in no time upon request.
It was challenging to obtain the data we needed for QA due to the obstructed communication with the customer's distributed team.
  • To get the information we needed to complete testing activities, we identified contact persons on the customer's side and addressed them when it was needed.
The customer's workflow differed from the generally accepted.
  • Our specialists displayed flexibility and harmoniously fit into the customer's workflow.

TECHNOLOGIES USED

RESULTS

Localization Service, Functional and Mobile Testing of a Banking and Finance Website

The customer, a full-service provider of financial transactions, applied to A1QA for localization service, and for functional and mobile testing of its website.
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PROJECT OVERVIEW

The customer specializes in generating digital money. It offers cloud-based financial service whereby users can transfer deposits of digital money into reserve-backed currencies and commodities. The application provides high level of security for confidential enterprise information and money transferring.

The customer needed to translate the website and web application to Russian language. Besides, there was a need to pass user acceptance tests before the product went live. A1QA team focused on localizing tasks and functional testing. When localizing the product, the Webtranslateit™ environment was used. When the defects were found, reported and fixed, QA engineers checked that all issues were fixed correctly.

SERVICES OFFERED

Localization service
Functional testing
Mobile testing

CHALLENGES

SOLUTIONS

Tests required flexible approach
  • Testing were adjusted to the customer's need
It was necessary to work with the GitHub hosting service
  • A1QA team stored defects in GitHub
Most of the requirements were not documented
  • Functional and mobile testing was based on A1QA experience and the product itself
There were many video files without translation on the Website
  • A1QA suggested to add other languages and translated subtitles for all video files

TECHNOLOGIES USED

RESULTS

Functional and Performance Testing of Integrated Data Tracking System

A1QA was asked to perform functional and performance testing of an internal tracking system.
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PROJECT OVERVIEW

The system under test was aimed at tracking the activity of the e-commerce solution members on both the website and client's mobile applications. The solution contained offers of the most desired brands in women's and men's fashion, home, travel, kids, etc.

In terms of testing, it was represented by a set of databases with data collected and processed by special jobs. The data was stored in nonrelational database and was constantly exported to DWH (relational database) in the aggregated state.

A1QA was focused on testing the validity of the data that had been collected, processed and stored in the system. We checked that no information was lost, oversupplied or stored incorrectly.

In addition, A1QA tested the libraries that were integrated into the customer's website and collected information. The tracking system didn't have its proper UI. 

SERVICES OFFERED

Functional testing
Performance testing

CHALLENGES

SOLUTIONS

Not enough understanding of the data processing correctness
  • Functional testing and analyzing the process of the data collecting and storing
An absence of optimal testing approach to such a speciöc product
  • Creating an appropriate methodology and effective testing solution

TECHNOLOGIES USED

RESULTS

Complex Testing of Kaspersky Protection Center

The customer – Kaspersky Lab – is an international software security group working in almost 200 countries and territories in all parts of the world.
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PROJECT OVERVIEW

Kaspersky Lab asked A1QA's assistance in testing of its new web portal allowing customers to see the security status of their PCs, Macs, smartphones and tablets protected by Kaspersky Lab products. The customer was aimed at increasing the product sales via improving its quality.

The product under test – Kaspersky Protection Center – is a free and user-friendly web portal for the users of Kaspersky Lab products. The web portal integrates with Kaspersky Lab products and is used to manage the products and licenses.

SERVICES OFFERED

Functional testing
Load testing
Test automation
Security audit

CHALLENGES

SOLUTIONS

The customer needed to know whether the product is easy to use and functions correctly
  • A1QA team performed functional testing
It was required to improve the product's quality and, therefore, increase sales volumes
  • Complex testing of the product was carried out
Manual testing took a lot time
  • Repeatable tests were automated
The customer was interested in the current level of the security
  • The security system was audited

TECHNOLOGIES USED

RESULTS

Complex Testing of E-commerce Website

One of the biggest online sellers of clothes, shoes, and home goods in the UK requested A1QA's assistance in website testing.
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PROJECT OVERVIEW

The website under test presented over 500 famous brands in fashion, beauty, and home goods. It launched new big sales every day including discounts up to 70%. The website was managed by the Magento e-commerce platform.

The customer's main objective was to implement business requests from Marketing and Customer Support departments employees. At the moment the website is being expanded. Sales are increasing due to new functionality (new payment methods, expanding delivery options, etc.).

A1QA team worked with the following project specifics: CMS Magento, PayPal, Braintree, MySql, Google Analytics, Mixxit Media, SEKO Warehouse, Multiple Login, Qubit, integration with other online sellers, distributed team, and remote server management.

Throughout the project, scrum development methodology was introduced and significantly improved communication between team members.

SERVICES OFFERED

Functional testing
Performance testing
Test automation
GUI testing
Cross-browser testing
Mobile testing

CHALLENGES

SOLUTIONS

New website functionality (payment methods, delivery options, etc.) was not tested
  • Functional testing was performed
Lack of information about the website performance in different environments
  • The website was tested on 13 mobile devices and various operating systems

TECHNOLOGIES USED

RESULTS

Complex Testing of a Sales Processes Automation System

The customer, a software development company, asked A1QA to perform complex testing of its product. The customer had no QA team on-site and needed independent testing services. The customer works with companies involved in high-tech, transportation, construction and agricultural machinery.
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PROJECT OVERVIEW

The product under test is software that automates sales processes to accelerate them. It allows users to add products and organize them into groups, configure products, add documents and contacts. In addition, users can create their own unique organizations with necessary hierarchies.

The application provides an opportunity to change an organization workflow in accordance with the needs of different users.

The organization owner can add dozens of custom fields and specify the rules for these fields using the built-in API. The application operates in the direct access mode and supports integration with Salesforce CRM system and Glider.

As the customer had no QA team on-site, A1QA established QA processes, such as distributed teams communication and testing, from scratch.

SERVICES OFFERED

Functional testing
Integration testing
GUI testing
Documentation service

CHALLENGES

SOLUTIONS

The client had no experience in dealing with QA
  • QA process was established from scratch: - the format of defects description was defined; - test documentation was created (test cases and a Test Survey); - at the end of the sprint retrospective was held
It was necessary to ensure that the software smoothly integrates with a CRM system
  • Localization testing was carried out

TECHNOLOGIES USED

RESULTS

Complex Testing and QA of Social Gaming Products

The customer, developer of world-class mobile games, approached A1QA to assure quality of his hybrid back-office application which consisted of four main parts.
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PROJECT OVERVIEW

The primary task was to improve laborious and time-consuming regression tests that were performed in different environments. Another key objective was to constantly maintain high quality of the app and monitor the consistency of all testing environments.

Within the project framework, A1QA experts tested new features of the application, performed automation of the regression testing, run ad hoc and destructive testing.

To accomplish the set goals, A1QA provided the customer with mobile testing dedicated team that adapted to the customer's agile process and operated as a fully functioning internal team.

The customer was completely satisfied with the ongoing results and prolonged cooperation with A1QA that continues until now.

SERVICES OFFERED

Mobile testing
Web application testing
Functional testing
Test automation
Compatibility testing

CHALLENGES

SOLUTIONS

Permanent need to augment testing team
  • We made a dedicated team equipped with the relevant skills and tools. The team was scaled upon every customer's request
Time difference
  • We worked out convenient schedule adapted to the customer's working hours
Strict customer's requirements to mobile testing specialists
  • We developed a training course for would-be mobile testers to meet all customer's needs

TECHNOLOGIES USED

RESULTS