Case Studies

Technical Writing Projects

Complex Testing of a Sales Processes Automation System

The customer, a software development company, asked A1QA to perform complex testing of its product. The customer had no QA team on-site and needed independent testing services. The customer works with companies involved in high-tech, transportation, construction and agricultural machinery.
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PROJECT OVERVIEW

The product under test is software that automates sales processes to accelerate them. It allows users to add products and organize them into groups, configure products, add documents and contacts. In addition, users can create their own unique organizations with necessary hierarchies.

The application provides an opportunity to change an organization workflow in accordance with the needs of different users.

The organization owner can add dozens of custom fields and specify the rules for these fields using the built-in API. The application operates in the direct access mode and supports integration with Salesforce CRM system and Glider.

As the customer had no QA team on-site, A1QA established QA processes, such as distributed teams communication and testing, from scratch.

SERVICES OFFERED

Functional testing
Integration testing
GUI testing
Documentation service

CHALLENGES

SOLUTIONS

The client had no experience in dealing with QA
  • QA process was established from scratch: - the format of defects description was defined; - test documentation was created (test cases and a Test Survey); - at the end of the sprint retrospective was held
It was necessary to ensure that the software smoothly integrates with a CRM system
  • Localization testing was carried out

TECHNOLOGIES USED

RESULTS

Technical Documentation Solution for a Financial Service Provider

To support the upcoming product release the customer needed a high-quality multi-functional user guide, targeted at different types of users. A1QA was approached to face the challenge of developing user manuals.
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PROJECT OVERVIEW

The customer, a Germany-based leader in the field of secure electronic transactions, launched a large-scale project for online credit card payments and faced the need to develop a high-quality, targeted, multi-functional user guide.

A1QA was approached to face the challenge of developing user manuals. The product was a web-based Java application integrated, on the one hand, with merchants’ online marketplaces and, on the other hand, with acquirer banks. In support of the upcoming product release, the customer needed a highquality multi-functional user guide targeted to different types of users.

SERVICES OFFERED

Development of user manuals for merchants and operators

CHALLENGES

SOLUTIONS

Delivery of user manuals had to be coordinated with the development and QA teams
  • Develop communication map Acquire access to information storage on the customer side
Guides should include all alterations made in the system
  • Update outdated documentation Develop new documentation kit
The customer requested development of promotional materials
  • Create full-color documentation templates

TECHNOLOGIES USED

RESULTS

TESTIMONIAL

“We are very pleased with the documents your writers’ team created for us and really appreciate your flexible approach. Thank you for being very responsive to our needs.”

Michael Steffmann,

Project Manager

Context-Sensitive Help and Localization of a Healthcare Solution

Facing the need to provide context-sensitive help and localization of the software, the client turned to A1QA to meet the challenge.
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PROJECT OVERVIEW

The customer is a leading Austrian company that implements unique solutions to streamline, integrate and automate all business processes across an enterprise.

The client developed online medical consulting solution for international market. Facing the need to provide context-sensitive help and localization of the software, the client turned to A1QA to meet the challenge.

Key points were to release of the new system, accelerate time to market and foster marketing innovation.

SERVICES OFFERED

Development of full-featured HTML Help pages
Translation of resource files

CHALLENGES

SOLUTIONS

Absence of product documentation
  • Develop technical documentation from scratch
Terminology incompliant with international standards
  • Develop pharmaceutical terms and glossaries
User interface positionally dependent and unable for reorder
  • Spot natural similarities between languages to make the original text easily translatable into the target language

TECHNOLOGIES USED

RESULTS

TESTIMONIAL

“Great services, perfect results— the job is well done indeed. Now the product has the look and feel as if it was originally written in German. What you’ve done is even better than I expected.”

Thomislav Seebach,

Project Coordinator