Case Studies

Functional and Load Testing of a Knowledge Management System

The customer is a large system integrator specializing in business solutions.
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PROJECT OVERVIEW

A1QA performed functional and performance testing before the customer presented the product to the end client. During the first part of the project (~13 months), A1QA team mainly focused on functional testing. During the remaining part of the project A1QA engineers shifted their focus to load testing.

The product under test was an electronic document management system for a credit department of a large commercial bank. The system consisted of several individual components running on separate servers.

It supported integration with other corporate systems of the bank and such business processes as conversion of documents to PDF, storing electronic versions of documents, work with confidential documents using a digital signature, etc.

SERVICES OFFERED

Perform functional testing
Run load testing
Test documentation creation

CHALLENGES

SOLUTIONS

No QA process in place
  • A1QA established a QA process that included: determining the reasons for defects that were difficult to reproduce, defining requirements that were not documented, creating high-quality test documentation and establishing effective communication with the customer
Negative feedback from the bank about the product quality
  • A1QA performed complex internal functional testing of the system before the builds were released
Lack of scripts for system optimization and load testing
  • A1QA prepared scripts to define system bottlenecks and find out methods of system optimization

TECHNOLOGIES USED

RESULTS

Testing of a Social Network

The customer is a startup company that has developed a brand-new social network for dares.
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PROJECT OVERVIEW

The application under test gives users limitless possibilities for imagination and courage to check their friends. They can create disputes and choose any opponents. Their opponents receive a bet and provide evidence of fulfilling its conditions.

As the customer didn't have in-house QA specialists, he asked A1QA to perform independent functional testing of the mobile application.

A1QA performed functional testing of a new mobile application to communicate with friends online. The main need was to ensure the application quality before the beginning of an advertising campaign.

 

SERVICES OFFERED

Perform functional testing
Run mobile testing

CHALLENGES

SOLUTIONS

The customer was not sure that the application is ready to release
  • Functional testing was performed
Absence of in-house QA team
  • A1QA provided outsource independent testing services
Not enough information about the application behavior on different mobile devices
  • The application was tested on two major mobile platforms and 11 devices

TECHNOLOGIES USED

RESULTS

Multi-Platform Testing of a Web Conferencing System

A1QA was engaged to evaluate the system's quality before its release. The tested solution is a web-based conferencing system.
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PROJECT OVERVIEW

The customer, a major producer of communications software, developed a web-based conferencing system. A1QA was engaged to evaluate the system's quality before its release. The tested solution is a web-based conferencing system.

SERVICES OFFERED

Perform functional testing
Test usability and GUI
Run performance tests
Conduct automation tests

CHALLENGES

SOLUTIONS

Poor resistance of audio components of the system
  • Run performance tests
System not supporting several OSs or Java machines
  • Perform GUI, usability and functional automated tests

TECHNOLOGIES USED

RESULTS

TESTIMONIAL

“Impressed with your ingenuity in testing and the ability to promptly react to changes in the environment. Flexibility, professionalism, persistence — that’s all about you.”

Alan Cooper,

R&D Manager

Complex Testing of a Mobile Network Operator’s Website

The customer approached A1QA for independent testing and evaluation of the product before deployment to the production platform. The project involved development of a self-service environment on the Internet to provide qualified online support for individual and corporate clients.
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PROJECT OVERVIEW

The customer is an Estonia-based mobile network operator offering a wide range of services that can be activated via the Internet. The customer approached A1QA for independent testing and evaluation of the product before deployment to the production platform.

The project involved development of a self-service environment on the Internet to provide qualified online support for individual and corporate clients.

The main task of the QA team was to test and analyze the quality of the product by various criteria and carry out an expert evaluation to determine if the product is ready for public use.

SERVICES OFFERED

Perform functional testing
Test GUI
Test product localization
Perform security testing
Run сompatibility testing
Conduct аccessibility testing

CHALLENGES

SOLUTIONS

Client demanded detailed reports
  • Сompose customer-tailored reports after each testing phase
Insufficient technical documentation
  • Study system and develop user manuals and supporting documentation
Poorly established testing approach
  • Set up and implement test and bug-tracking system

TECHNOLOGIES USED

RESULTS

Technical Documentation Solution for a Financial Service Provider

To support the upcoming product release the customer needed a high-quality multi-functional user guide, targeted at different types of users. A1QA was approached to face the challenge of developing user manuals.
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PROJECT OVERVIEW

The customer, a Germany-based leader in the field of secure electronic transactions, launched a large-scale project for online credit card payments and faced the need to develop a high-quality, targeted, multi-functional user guide.

A1QA was approached to face the challenge of developing user manuals. The product was a web-based Java application integrated, on the one hand, with merchants’ online marketplaces and, on the other hand, with acquirer banks. In support of the upcoming product release, the customer needed a highquality multi-functional user guide targeted to different types of users.

SERVICES OFFERED

Development of user manuals for merchants and operators

CHALLENGES

SOLUTIONS

Delivery of user manuals had to be coordinated with the development and QA teams
  • Develop communication map Acquire access to information storage on the customer side
Guides should include all alterations made in the system
  • Update outdated documentation Develop new documentation kit
The customer requested development of promotional materials
  • Create full-color documentation templates

TECHNOLOGIES USED

RESULTS

TESTIMONIAL

“We are very pleased with the documents your writers’ team created for us and really appreciate your flexible approach. Thank you for being very responsive to our needs.”

Michael Steffmann,

Project Manager

Ruby/WATIR Automated Testing of a Blog Management Solution

The project is a community platform designed to help businesses build closed communities and social networks. A1QA was addressed to evaluate the system quality before its release.
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PROJECT OVERVIEW

The customer, a major producer of communications software, developed a web-based conferencing system. The project is a community platform designed to help businesses build closed communities and social networks. The potential clients are academic institutions, professional associations and alumni networks.

A1QA was addressed to evaluate the system quality before its release. The key goal of the project was to create a solution that helped deliver relevant content to users in large communities (which might have sub-communities or smaller groups within them).

SERVICES OFFERED

Perform automation testing of blog management solution

CHALLENGES

SOLUTIONS

Insufficient scripts for automation testing
  • Develop source code for scripts for module testing
  • Implement Ruby/WATIR automation tool
Poor business logic of application modules
  • Conduct integration testing
  • Validate user access rights

TECHNOLOGIES USED

RESULTS

TESTIMONIAL

“Great automation — it helped very much to get what we wanted. Everything went so smooth and perfectly timed.
Great work!”

Hans Spielmann,

Project Manager

Functional and Section 508 Standard Testing of a Business Communication Solution

A1QA was approached to evaluate the quality of the redeveloped tool.
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PROJECT OVERVIEW

The customer, one of the world's leading specialists in group communications, needed to update a sales tool. A1QA was approached to evaluate the quality of the redeveloped tool. The major business objectives were to improve process of interaction with potential customers, accelerate time to market and improve sales processes.

SERVICES OFFERED

Perform functional testing
Test GUI usability
Run regression tests
Check compliance with section 508 standard
Develop online help

CHALLENGES

SOLUTIONS

Outdated project documentation
  • Develop technical documentation along with user manuals
Customer requested tests in real environment conditions
  • Adjust testing roadmap to development process Gain access to virtual machines on production platform
Incompliance with section 508 standard
  • Test newly added features, perform test automation

TECHNOLOGIES USED

RESULTS

TESTIMONIAL

“THE PRODUCT’s quality hasn’t just met our expectations, it’s far exceeded them. General impression: it looks very GOOD!!! We are delighted with the difference THE PRODUCT has made.”

Dimitri Bourdon,

Senior R&D Executive

Website Evaluation, Functional and Section 508 Standard Testing of a Governmental Website

The customer needed to redevelop and update its website. The A1QA team was approached to meet the challenge of functional and regression testing.
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PROJECT OVERVIEW

The customer, a US-based local governmental institution, needed to redevelop and update its website. A1QA was approached to meet the challenge of functional and regression testing. The main business objectives were to increase customer loyalty and accelerate time to market.

SERVICES OFFERED

Perform functional testing
Run regression tests

CHALLENGES

SOLUTIONS

Outdated and inconvenient website functionality
  • Run functionality, usability and GUI testing
  • Implement new content management system
Incompliance with XHTML and Section 508 standards
  • Test all website pages for compliance with W3C's Web Content Accessibility Guidelines and Section 508 standards

TECHNOLOGIES USED

RESULTS

TESTIMONIAL

“I really appreciate the great job you did, as well as your patience with us.”

Tom Flanagan,

Senior Information Officer

Performance Testing of a Bank’s Personal Loan Origination System

A1QA was asked to investigate problems and deliver an expert assessment of investments into the LOS architecture that would guarantee the required level of performance.
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PROJECT OVERVIEW

A subsidiary of an international banking holding company and an EBRD partner with 290 offices and more than 400,000 clients urgently needed to update its personal Loan Origination System (LOS).

A1QA was asked to investigate problems and deliver an expert assessment of investments into the LOS architecture that would guarantee the required level of performance. Major points were to improve financial services and increase client loyalty.

SERVICES OFFERED

Perform stress testing
Test system resistance
Evaluate system recovery speed

TECHNOLOGIES USED

RESULTS

Context-Sensitive Help and Localization of a Healthcare Solution

Facing the need to provide context-sensitive help and localization of the software, the client turned to A1QA to meet the challenge.
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PROJECT OVERVIEW

The customer is a leading Austrian company that implements unique solutions to streamline, integrate and automate all business processes across an enterprise.

The client developed online medical consulting solution for international market. Facing the need to provide context-sensitive help and localization of the software, the client turned to A1QA to meet the challenge.

Key points were to release of the new system, accelerate time to market and foster marketing innovation.

SERVICES OFFERED

Development of full-featured HTML Help pages
Translation of resource files

CHALLENGES

SOLUTIONS

Absence of product documentation
  • Develop technical documentation from scratch
Terminology incompliant with international standards
  • Develop pharmaceutical terms and glossaries
User interface positionally dependent and unable for reorder
  • Spot natural similarities between languages to make the original text easily translatable into the target language

TECHNOLOGIES USED

RESULTS

TESTIMONIAL

“Great services, perfect results— the job is well done indeed. Now the product has the look and feel as if it was originally written in German. What you’ve done is even better than I expected.”

Thomislav Seebach,

Project Coordinator