Case Studies

Usability Testing Projects

Multi-Platform-Testing-of-a-Web-Conferencing-System

Multi-Platform Testing of a Web Conferencing System

A1QA was engaged to evaluate the system's quality before its release. The tested solution is a web-based conferencing system.
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PROJECT OVERVIEW

The customer, a major producer of communications software, developed a web-based conferencing system. A1QA was engaged to evaluate the system's quality before its release. The tested solution is a web-based conferencing system.

SERVICES OFFERED

functional-testing
Perform functional testing
GUI-testing
Test usability and GUI
performance
Run performance tests
Automation
Conduct automation tests

CHALLENGES

SOLUTIONS

Poor resistance of audio components of the system
  • Run performance tests
System not supporting several OSs or Java machines
  • Perform GUI, usability and functional automated tests

TECHNOLOGIES USED

alt-linux
freeBSD
ios
win-8
konquer
java
ie
firefox
chrome
Safari_logo
virtual-PC
Test-complete
vmWare
ClearQuest
С

RESULTS

TESTIMONIAL

“Impressed with your ingenuity in testing and the ability to promptly react to changes in the environment. Flexibility, professionalism, persistence — that’s all about you.”

Alan Cooper,

R&D Manager

Complex-Testing-of-a-Mobile-Network-Operator's-Website1

Complex Testing of a Mobile Network Operator’s Website

The customer approached A1QA for independent testing and evaluation of the product before deployment to the production platform. The project involved development of a self-service environment on the Internet to provide qualified online support for individual and corporate clients.
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PROJECT OVERVIEW

The customer is an Estonia-based mobile network operator offering a wide range of services that can be activated via the Internet. The customer approached A1QA for independent testing and evaluation of the product before deployment to the production platform.

The project involved development of a self-service environment on the Internet to provide qualified online support for individual and corporate clients.

The main task of the QA team was to test and analyze the quality of the product by various criteria and carry out an expert evaluation to determine if the product is ready for public use.

SERVICES OFFERED

functional-testing
Perform functional testing
GUI-testing
Test GUI
localization2
Test product localization
Security-testing
Perform security testing
puzzle
Run сompatibility testing
access
Conduct аccessibility testing

CHALLENGES

SOLUTIONS

Client demanded detailed reports
  • Сompose customer-tailored reports after each testing phase
Insufficient technical documentation
  • Study system and develop user manuals and supporting documentation
Poorly established testing approach
  • Set up and implement test and bug-tracking system

TECHNOLOGIES USED

ie
firefox
project
bugzilla

RESULTS

Functional-and-Section-508-Standard-Testing-of-a-Business-Communication-Solution

Functional and Section 508 Standard Testing of a Business Communication Solution

A1QA was approached to evaluate the quality of the redeveloped tool.
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PROJECT OVERVIEW

The customer, one of the world's leading specialists in group communications, needed to update a sales tool. A1QA was approached to evaluate the quality of the redeveloped tool. The major business objectives were to improve process of interaction with potential customers, accelerate time to market and improve sales processes.

SERVICES OFFERED

functional-testing
Perform functional testing
GUI-testing
Test GUI usability
cycle
Run regression tests
sites
Check compliance with section 508 standard
Documenting
Develop online help

CHALLENGES

SOLUTIONS

Outdated project documentation
  • Develop technical documentation along with user manuals
Customer requested tests in real environment conditions
  • Adjust testing roadmap to development process Gain access to virtual machines on production platform
Incompliance with section 508 standard
  • Test newly added features, perform test automation

TECHNOLOGIES USED

ie
ClearQuest
Clear-Case
vmWare
Quick-Test

RESULTS

TESTIMONIAL

“THE PRODUCT’s quality hasn’t just met our expectations, it’s far exceeded them. General impression: it looks very GOOD!!! We are delighted with the difference THE PRODUCT has made.”

Dimitri Bourdon,

Senior R&D Executive

End-to-end-Testing-of-Mobile-Apps-for-Adidas

End-to-end Testing of Mobile Apps for Adidas

A1QA was invited to provide comprehensive testing of the adidas miCoach mobile application set. We were in charge of identifying defects not only in independent modules but in whole complex miCoach solution.
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PROJECT OVERVIEW

Adidas is one of the world's leading producers of sports equipment and clothes. Along with that, the company invests in the development and promotion of cutting-edge technology products, such as adidas miCoach.

A1QA was invited to provide comprehensive testing of the adidas miCoach mobile application set. The A1QA team had to test numerous communication protocols that were implemented by different distributed development teams in line with continuous integration process. We were in charge of identifying defects not only in independent modules but in whole complex miCoach solution.

SERVICES OFFERED

functional-testing
Perform functional testing
GUI-testing
Execute Usability and UI testing
Localization
Run localization tests
Integration-process
Test integration process

CHALLENGES

SOLUTIONS

Insufficient technical documentation
  • Conduct a detailed study of the application
Non-intuitive interface
  • Perform usability and UI testing
Application non-compliant with country-specific parameters
  • Run localization testing

TECHNOLOGIES USED

android-png-logo-i2
ios
symbian
ant+

RESULTS

TESTIMONIAL

“Overall, we thought you guys went above and beyond our expectations. Not only did you help QA, you helped us refine our QA process. Your team had a great level of detail and an amazing understanding of the app. I’ll be talking with you guys soon about our next updates that will need help.”

Steve Black
Acronis-backup-and-recovery-products-testing

Acronis Backup and Recovery Products Testing

The major challenge was in shortage of development documentation on pilot projects. Another challenge was in testing UI with rare Asian languages and comparing functionality according to localization settings. Acronis also required testing builds on all available operating systems, vast number of server types and virtual machines.
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PROJECT OVERVIEW

logo-acronis

Acronis is a multi-million dollar private software company holding the leading spot in the data protection and disaster recovery solution market. Acronis serves over 175,000 corporate clients in 14 languages and 90 countries.

In order to minimize their production costs and speed up new products development they required additional technical resources that would facilitate the process, namely the Quality Assurance function.

The major challenge was in shortage of development documentation on pilot projects. The invited QA team had to investigate the functionality and identify the difference between defects and proper behavior on their own. Another challenge was in testing UI with rare Asian languages and comparing functionality according to localization settings.

Acronis also required testing builds on all available operating systems, vast number of server types and virtual machines. A1QA demonstrated outstanding performance and found by 30% more defects than Acronis’ internal QA team and the previous QA outsourcing partner did.

SERVICES OFFERED

functional-test
Perform full-cycle testing of all Acronis products in line

CHALLENGES

SOLUTIONS

Shortage of development documentation
  • Investigate of product functionality
  • Identify product behavior defects
14 different languages applied in UI
  • Perform localization testing for validation country-specific parameters
  • Perform usability testing
Client required product testing on all available OSs, a number of servers & virtual machines
  • Conduct compatibility testing across all Windows-based systems, Linux versions

TECHNOLOGIES USED

win-8
ubuntu
fedora
debian
linux
red-hat
Microsoft-Hyper-v
vmWare
ms-exchange
Safari_logo
chrome
firefox
ie
opera

RESULTS

TESTIMONIAL

“Our dedicated team at A1QA is very competent and responsive. Not once did they provide help and worked longer hours when we had emergency at our end. Their feedback on our test models is always detailed and valuable. And we are more than happy with the testing quality.”

Serge Storozhenko,

QA Lead, Acronis