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+30% to Call Center Efficiency for a Leading Mobile Operator

A1QA verified Top-Notch Quality of СRM that brought +30% to Call Center Efficiency for a leading European mobile operator. A1QA’s Telecom Center of Competence demonstrated excellent performance at another project for one of the Top 3 Europe’s largest mobile operators. A1QA team, invited as an expert standalone testing team, provided comprehensive testing services on a MS Dynamics CRM implementation project.

With better GUI, higher load resistance, transparent workflows, and better performance the new CRM delivered a 30% increase in the efficiency of nation-wide Call Center.

A1QA is proud to be part of the multinational project team, and congratulates our client on the remarkable project success.