Portfolio
a1qa helps roll out multi-regional mobile solutions for a leader in financial technology
The client contacted a1qa to ensure successful software release and win the loyalty of international end users.
Overview
The client is a fintech company focused on advancing digital systems and global connectivity, enabling seamless collaboration across industries such as education, research, and innovation. Alongside its primary operations, it drives initiatives that improve quality of life.
A third-party development partner was engaged by the client to design a mobile-first platform integrated with LMS. The app enables users to register accounts, enroll in specialized courses, monitor their learning progress through gamified features, and earn completion certificates. With adaptive learning capabilities, the platform personalizes content to align with each user’s current industrial knowledge, offering a tailored educational experience.
Striving to release the IT product to 5 international markets within tight deadlines and ensure its failsafe operation, the client reached out to a1qa.
Services offered
Functional testing
Compatibility testing
Usability testing
Mobile app testing
Crowdsourced testing
Project scope
a1qa started off by assigning a team of seasoned experts comprising 5 software testing engineers and a QA manager responsible for overseeing end-to-end quality assurance processes throughout the software development life cycle, managing deadlines, communication with all project stakeholders, and ensuring on-time delivery of all testing results.
Because the software rollout spanned CEMEA, AP, the EU, NA, and LAC, the client required testers physically located in each target region. Within just two weeks, a1qa deployed specialists in Egypt, Bangladesh, the United Kingdom, Mexico, and the United States. The team immediately immersed themselves in the project, drafted a comprehensive testing strategy, and provided necessary devices to uncover specific issues for cross-device usage, validate real-world user scenarios, and ensure accurate, reliable test results.
Following this, the team performed the activities mentioned below.
During functional testing conducted across all 5 regions on real mobile devices, QA specialists ensured that the platform operated in full alignment with functional specifications and business requirements. The team systematically validated the entire user flow, confirmed system behavior under typical and edge-case scenarios, and assessed how effectively the application handled user inputs and role-based access.
- Compatibility testing
As well as functional testing, compatibility verifications were also performed on 30 mobile devices, the choice of which was determined by global usage statistics, including entry-level, mid-range, and flagship models from leading vendors. QA specialists checked software behavior across a wide range of device types, screen sizes, operating systems, and browser environments to make sure it remained fully functional, visually consistent, and user-friendly across various usage conditions, reducing the risk of platform disengagement by end users.
- Crowdsourced testing partner coordination
Usability testing was handled by a1qa’s trusted partner within key regions. This initiative aimed to ensure the product met user expectations in terms of functionality and overall user experience in diverse markets.
a1qa’s QA manager played a pivotal role in this process, overseeing the coordination and organization of the work. Responsibilities included maintaining effective communication with the partner and managing timelines and deliverables.
The QA manager was also in charge of reporting, which involved collecting and reviewing the partner’s findings, as well as aligning those reports with a1qa’s internal documentation and standards to facilitate cross-team understanding and decision-making.
The client was satisfied with the testing results and effectiveness of the testing approach, which contributed to improved product quality, reduced post-release issues, and enhanced user satisfaction across target markets.
Technologies & tools
- Jira
- Confluence
- Android Debug Bridge
- Fiddler
- Charles
- BrowserStack
- TestFlight
Results
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Ensured failsafe operation of a mobile application fostering growth and awareness among population across 5 locations.
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Improved software usability, which helped increase adoption rates across diverse user groups and boost customer retention.
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Guaranteed consistent software functionality over varying devices, boosting overall adoption and minimizing the risks of customer support inquiries.
In numbers
10
QA engineers on board
3
months of project duration
100+
test scenarios executed
30
devices used for testing
194
issues reported
19
issues with major and critical severity
20
real users involved in usability testing
5
countries covered with the physical presence of QA engineers