QA for travel and hospitality
Software solutions we test
With 20+ years of experience, we’ve tested a wide range of cloud and on-premises travel and hospitality solutions, including but not limited to:
- Accommodation booking solutions
- Airline ticketing systems
- Travel agency and tour operators’ software
- Travel planning applications
- Restaurant reservation systems
- Mapping solutions
- Car rental software
- Hotel management systems
- Travel insurance applications
We provide extensive QA support for your travel and hospitality products
Functional testing
We ensure travel and hospitality software functions as intended and delivers a smooth and error-free experience for users. We design required test documentation and perform the assessment of the entire application, focusing specifically on fundamental business functionality, such as filtering and sorting options, dynamic pricing, AI-powered recommendations, the booking flow, accessing and managing bookings, profile management, working with wish lists, and more.
Performance testing
We make sure the software functions smoothly and efficiently under real-world conditions, including those related to high loads due to the influx of international users or time-limited offers. We run client- and server-side tests to assess the app’s ability to handle peak traffic without crashes or significant slowdowns and monitor resource consumption during maximum load scenarios. We also gauge loading times across different devices and verify that search queries are processed quickly and results are displayed promptly.
Cybersecurity testing
We help hotels and other travel and hospitality companies check that sensitive user information (e.g. credit cards, passport details) is protected and ensure resilience to cyberattacks. We perform penetration testing, vulnerability assessment, static code analysis, pre-certification security audits. We identify risky vulnerabilities in the software code, server configurations, and network infrastructure, check secure session management, logout process, data encryption, user permissions, and other aspects.
Usability testing
By testing software for companies in the travel and hospitality industry, we make sure their apps provide straightforward, intuitive user experience that caters to the needs of their target audiences. We verify that booking, itinerary management, and other core functionalities follow a logical and intuitive flow, the overall app design is clear and visually appealing, information architecture and content are accurate and readable, and users complete tasks easily and quickly.
Localization and internationalization testing
We confirm that travel and hospitality software caters to a global audience and can be adapted to different languages and cultural contexts relevant to the specific market. We check that the entire content, including menus, buttons, labels, error messages, and product descriptions, are properly translated, currency and date/time formatting match the rules of required locale, images, icons, colors are culturally appropriate, number formatting matches conventions, and the text doesn’t overflow.
Compatibility testing
We enable leading travel and hospitality companies to provide a consistent, user-friendly experience for all target audiences, regardless of their chosen device or browser. We run compatibility testing and verify the operation of travel and hospitality software across diverse OSs and mobile devices, ensure support for latest and legacy versions, and check that the layout, visual elements, and features are displayed consistently across different browser versions and devices.
Test automation
We deliver automated software testing for mobility and travel companies to help boost their development velocity, increase testing accuracy, broaden test coverage, and enhance overall software operation through automated testing. We can either refine existing ineffective automated workflows or introduce test automation from the ground up. We also take care of our clients even after the project is over, conducting tailored QA workshops for their in-house teams to help them master test automation frameworks we established.
Accessibility testing
We ensure that your solution is accessible to everyone and is compliant with relevant accessibility standards. Our team checks application compatibility with the screen readers, such as JAWS, Microsoft Narrator, NVDA, performs landmark inspections to enhance screen reading and validate proper labeling, ensures color contrast meets WCAG standards, tests keyboard navigation. We can also check compliance with ADA, Section 508, DDA and other regional laws.
How clients evaluate our contribution
When travel and hospitality companies need independent QA
Ensure proper software operation
Slow loading times, lagging interfaces, or unresponsive systems can lead to negative perception by end users, missed booking opportunities, and in severe cases can even crash entirely, leading to complete service disruption.
Streamline testing workflows
If QA teams have more tasks that they can handle, all project members can eventually face delayed releases, poor test coverage, defects slipping into the production environment, and low team morale.
Set up automated testing
A lack of automated testing or its inefficiency may result in problems with meeting deadlines, compromised software quality, and an overloaded team. In such a competitive market where users demand fast, personalized and top-notch services, it can lead to losing market position.
Prevent data breaches
Data losses in travel and hospitality software can have severe consequences for both businesses and their customers, leading to regulatory penalties depending on the severity of the breach and the location, loss of user trust, and even operational disruption.
Bring in niche QA expertise
Lack of niche QA expertise can lead to limited testing activities, especially with new technologies like ML and AI. As a result of this lack of expertise, applications can have poor user experience, leading to the need for costly post-release fixes. Therefore, frequent issues and delays in resolving them can damage your product’s reputation.
Accelerate digital transformation
Inadequate QA can hinder successful digital transformation by preventing companies from successfully upgrading their IT ecosystems, such as introducing contactless check-in or implementing advanced solutions like AI chatbots or AR/VR virtual tours. Insufficient testing can result in technical glitches and disrupted user experiences, compromising the success of digital initiatives.
Why a1qa?
Transparent QA processes
We foster collaboration between all team members, utilize a centralized bug-tracking system to ensure real-time visibility into the testing process, leverage dashboards to establish a system for regular reporting on QA progress.
Boosted test coverage
We offer a strategic mix of techniques, such as test automation, continuous testing, holistic system testing, prioritizing verifying crucial business functionalities, which allows us to test more software areas, reduce risks of defects, and speed up development cycles.
Industry expertise
We’ve successfully performed projects dedicated to ensuring high quality of travel and hospitality software, so we know potential areas that are highly prone to defects and have effective testing strategies and approaches that help us solve any arising task.
1,000 QA specialists
We nurture a pool of experienced QA managers, engineers, and architects and provide them with all the opportunities to enhance their industry- and technical-related competencies and knowledge through customized in-house courses and 10+ CoEs and R&Ds.
Extensive consulting capabilities
We don’t just test, we help our clients improve existing or set up new testing processes, cope with in-house QA underperformance, implement novel methodologies, undergo structural changes, proactively manage risks, and ensure early detection of software defects.
High-quality service
We stick to ISO 27001/9001 standards, conduct internal audits of management and engineering processes, ensure smooth team rotations with the help of customized training programs for each project, enhance QA processes, quickly ramp teams up, and compile strategic risk coverage.
Frequently asked questions
Software testing in hospitality industry typically requires functional, performance, cybersecurity, usability, accessibility, localization, and compatibility testing services, as well as QA automation. These quality assurance activities are relevant for all-round testing of hotel software, airline booking tools, travel planning apps, restaurant reservation platforms, and other software.
By turning to independent software QA providers, travel and hospitality companies can prevent service outages, ensure the protection of sensitive guest data, and ensure their solutions’ compatibility across platforms. This makes software testing essential for supporting digital transformation, maintaining smooth workflows, and meeting the high expectations of travelers.
We set up tailored QA teams to fit each travel and hospitality software project’s scope and make sure they are quick and easy to scale to meet the client’s changing needs. We also use real-time dashboards and a centralized bug-tracking system to provide the best visibility into the testing progress. To ensure seamless collaboration, our teams also adhere to standardized QA operations, which enables smooth project handovers and quick onboarding during team transitions.