Complex testing of sales processes automation system


The product under test is software that automates sales processes to accelerate them. It allows users to add products and organize them into groups, configure products, add documents and contacts. In addition, users can create their own unique organizations with necessary hierarchies.

The application provides an opportunity to change an organization workflow in accordance with the needs of different users.

The organization owner can add dozens of custom fields and specify the rules for these fields using the built-in API.

The application operates in the direct access mode and supports integration with Salesforce CRM system and Glider.


As the customer had no QA team on-site, a1qa established QA processes, such as distributed teams communication and testing, from scratch.

  • Functional testing
  • UI testing
  • Technical writing
  • Integration testing
  • Microsoft Windows
  • SQL Server
  • Apple iOS
  • Java
  • VPN
  • Apache JMeter
  • macOS 10
  • Remote Desktop Connection

The client had no experience in dealing with QA:

  • QA process was established from scratch:
  1. The format of defects description was defined
  2. Test documentation was created (test cases and a Test Survey)
  3. At the end of the sprint the retrospective was held.

It was necessary to ensure the software integration with a CRM system:

  • Integration testing was carried out.
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