Portfolio
Content testing for a global eCommerce platform
a1qa was contacted to help the client attain faster releases, better quality, and fewer production defects to drive revenue growth.
Overview
Thanks to this collaboration with a1qa we’ve significantly accelerated our QA processes. Testing is completed faster, within hours rather than days while product quality has improved, and refund-related issues have decreased. We are very satisfied with the quality of service provided by a1qa and value the consistent support they offer.
Product Operations Manager
The client operates a digital platform that distributes interactive entertainment and multimedia content, offering various purchasing options for curated content collections, alongside a standard storefront and a subscription program that provides access to exclusive selections and perks.
The company wasn’t satisfied with the quality of work and performance of their previous vendor and was looking for a new QA provider to increase revenue through accelerated time to market as well as enhance release quality of its eCommerce web platform and reduce the number of defects in the production environment.
Therefore, a1qa proposed a managed service model, taking full control of all QA activities. This included a rapid onboarding process to transition work from the former provider within 30 days and bringing a clear testing vision with well-founded improvement suggestions, rather than relying on client instructions.
Services offered
Functional testing
Test automation
Project scope
To support the client on their journey, a1qa quickly assembled a team of seasoned QA professionals to ensure full-time alignment with the client’s PST time zone, which enabled real-time communication and seamless collaboration across all project members.
a1qa’s specialists smoothly took over all QA activities without causing any disruptions, efficiently adapted processes to align with the client’s Scrum-based workflows, and effectively integrated into the existing development cycle. Given that feature packages typically entered QA just one day before release leaving very limited time for testing, a1qa prioritized speed, flexibility, and close coordination with stakeholders while executing the following software testing activities:
- Test automation
a1qa’s specialist implemented a comprehensive test automation solution aimed at accelerating regression cycles and reducing manual testing efforts across a complex eCommerce platform. a1qa built the solution in C# with Selenium and the open-source AI-powered Aquality framework to boost the stability, scalability, and maintainability of the test suite. Automation covered the platform’s core flows: grouped product offerings, subscription packages, and individual store items. The result was a fourfold reduction in testing time across these areas.
Overall, a1qa achieved 90% automated test coverage across critical user flows, allowing for faster release cycles and earlier detection of defects. This played a key role in optimizing QA efforts and supporting the client’s need for speed and reliability in release processes.
- Functional testing
As part of manual QA efforts, functional testing focused on validating core content-driven features across the entire platform. QA engineers checked content visibility, availability rules, content pack composition logic to ensure a seamless and accurate user experience, and other vital aspects. Test cases were developed and executed to simulate real user flows, covering both mobile devices and desktop platforms (Windows, MacOS, Android/Google, iOS) to ensure full compatibility.
Detected issues were carefully documented, prioritized, and communicated to the development team for resolution. These efforts helped maintain content integrity, reduce customer-facing errors, and support high-quality releases across various content types.
The client recognizes the consistent service quality and dependable support delivered throughout the engagement, including a1qa’s full integration into their organization, and is eager to continue collaboration in the future.
Technologies & tools
- Jira
- GitHub
- GitHub Actions
- .Net
- C#
- Aquality Selenium
Results
-
The client has observed a significant drop in customer complaints about content quality, reflecting growing satisfaction among users and indicating that recent adjustments are resonating positively with the target audience.
-
A significant decrease in QA time was achieved, which not only enhanced overall operational efficiency but also accelerated workflows, reduced bottlenecks, and ensured that release cycles became shorter and more predictable.
-
The reduction in QA time further enabled faster identification and resolution of issues, minimizing disruptions, improving response times, and ultimately contributing to higher levels of team productivity and effectiveness.
In numbers
1
year of project collaboration
4
QA engineers involved
4X
testing time reduction
90%
of tests covered by test automation
15%
increase in the number of packaged offerings that can be released per week