


The client is a data-driven residential construction firm that optimizes the life cycle value of single-family assets. By utilizing advanced building envelopes and integrated mechanical systems as a standard baseline, the firm targets a reduction in post-purchase operational overhead. Their business strategy shifts away from traditional volume-based construction toward a specialized model of at-scale customization, where structural adaptability and diversified financing options are leveraged to improve buyer retention and long-term asset performance.
The company relied on Salesforce for core business processes and frequent feature updates. To support this growth, they needed to implement test automation, enhance QA maturity via customized training, and strengthen the internal QA team’s capabilities. That’s why they were looking for a reliable QA provider with deep technical and domain expertise, ISO-driven testing practices, and the willingness to go the extra mile as a long-term partner.
Before delving into any Kanban-driven testing activities, a1qa quickly formed a dedicated QA team of experienced specialists based in Mexico, giving the client a high level of time-zone overlap. This allowed all project stakeholders to collaborate in real time, assign tasks on the fly, and receive fast and reliable results, which was especially appreciated throughout the entire business cooperation. After that, seasoned QA professionals executed the following software testing activities:
To help the client ensure flawless operation of their software, a1qa’s QA engineers created detailed test documentation to map business workflows, from project planning to homeowner handover, into clear test cases, ensuring full coverage of real-world use cases and eliminating ambiguity in requirements. New feature testing was used to validate that each system update aligned with stakeholder expectations before release. Regression testing ensured that existing functionality (e.g. scheduling, cost tracking, contractor management) continued to operate reliably as the platform evolved. Defect validation confirmed that fixes resolved issues completely and didn’t introduce side effects.
Before a1qa’s involvement, gaps in use cases and incomplete requirements led to approximately 10% of QA testing being rejected during user acceptance testing (UAT), with 33% of user stories still containing defects at that stage. After our team took ownership of functional testing, this was reduced to just 1% of stories reaching UAT with defects, improving release quality, stakeholder confidence, and overall delivery speed.
To help the client decrease testing cycle duration and increase defect appearance rate, a1qa introduced automated QA workflows.
To be precise, specialists selected and implemented an optimal automation toolset, built a scalable framework, and continuously maintained and enhanced it to keep pace with the evolving Salesforce environment. The team developed automated scripts covering the most business-critical parts of the regression scope, focusing first on areas that would deliver the fastest return on investment.
These tests were integrated into scheduled Azure DevOps pipelines, allowing regular unattended execution before releases and on a recurring basis. The team carefully analyzed each run to identify failures, improve pass rates, and promptly log defects, ensuring that issues were detected and addressed well before they reached pre-production or UAT. In addition, test cases could be executed on demand directly from test plans, giving the client full flexibility to validate changes whenever needed.
As a result, the automated suite covered a substantial and continuously growing portion of the regression scope, significantly expanding release validation without increasing manual effort. This led to a noticeable reduction in defects in pre-production, improved release stability, and relieved the client’s QA team from a large volume of repetitive testing, allowing them to focus on higher-value activities.
To ensure long-term sustainability, a1qa also created detailed usage guidelines and a structured training program for the client’s internal team, enabling them to learn the solution and gradually take part in automation going forward.
Additionally, the client specifically valued and appreciated a1qa’s standout flexibility and willingness to go the extra mile. During high-demand periods, including a recent major release, the engineers extended their working hours to ensure all testing activities were completed on time and the release proceeded smoothly.