Technical Writing Services for Housing Industry Software Solution

'A1QA tech writer is a clear communicator and takes feedback well. She readily modifies her writing after we discuss different perspectives or alternative ways to get the point across. She has a strong command of the English language. When we asked her to learn a brand new system to develop condensed training materials she quickly mapped out an efficient plan to accomplish this task. She fully accepts responsibility for tasks and hits every deadline. She willingly alters her schedule to make herself available for meetings and always attends with a 'can do' attitude.'

PROJECT OVERVIEW

A comprehensive software solution was elaborated for operations related to public and affordable housing in the USA. The software product was designed to automate business processes and to increase operational efficiency of housing authorities.

The customer needed thorough documentation to cover all system's functions and particularities. The A1QA technical writing team was addressed to face the challenge.

Initially, the tasks of the A1QA team included preparation and management of context-sensitive help, How To's, and FAQs. During the project, the technical writers were involved in developing training documentation to help end users gain confidence in using the system.

The A1QA technical writing team plunged into the project and did everything to deliver top-notch results.

The customer was completely satisfied with the final results.

SERVICES OFFERED
  • Technical Writing
TECHNOLOGIES & TOOLS
  • Kayako
  • Umbraco
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Visio
CHALLENGES AND SOLUTIONS

Huge amount of new features delivered every sprint:

  • A1QA organized weekly meetings to review and register new features that should be addressed in help documentation.

Various types of help documentation that required one unified style:

  • The team created a style reference guide that outlined formatting rules applied to the documents on the project.
RESULTS
IN NUMBERS
  • 3
    years of project duration
  • 90+
    help files prepared
  • 100%
    compliance with the timeline