6 top reasons why business should invest in software quality
Blog

6 top reasons why business should invest in software quality

We congratulate you on the World Quality Day with the article by Alina Karachun, Account director at a1qa, having 10+ years of QA expertise. Delve into it to explore the reasons why businesses should prioritize software quality.
9 November 2023
Cybersecurity testing
Functional testing
General
Interviews
Performance testing
Quality assurance
The article by a1qa
a1qa

To mark World Quality Day, celebrated every second Thursday in November, let’s embark on a journey to into 6 reasons why businesses should take exceptional care of software quality.

So, without further ado!

Why companies shouldn’t neglect the quality of it products

Reason #1. Enhanced brand reputation

Consider this example: a company has released an eCommerce solution that frequently goes down during pre-holiday season sales due to the influx of shoppers, resulting in cart abandonment and lost transactions. Unhappy buyers do not bring any profit and leave negative reviews that instantly go viral and influence the opinions of potential clients.

Let’s also take a look at another case. Users flock to a streaming platform in anticipation of an enjoyable and uninterrupted viewing journey, but encounter persistent navigation glitches, buffering issues, and video freezing mid-playback. Results? Reputational harm, requiring the company to invest in significant software quality improvements.

To prevent such situations, I always suggest businesses incorporating QA processes from the initial SDLC stages. They identify errors earlier and so release high-end applications, providing positive and reliable customer experiences.

A solid reputation allows an organization to stand out among its competitors and create a favorable brand image. Moreover, satisfied clients are more likely to make repeat purchases, driving business revenue.

Reason #2. Reduced post-release expenditure

Identifying and eliminating defects at the development phase is much cheaper than addressing them after post-launch. If a buggy product gets into the hands of end users, it may involve costly emergency fixes. For example, a critical vulnerability discovered after going live may require immediate action, incurring unforeseen patching and incident response expenses.

If the fault appears in a financial application, the system may charge incorrect fees. This may result in compensation claims or even worse, regulatory fines.

In addition, relying on quality control allows businesses to prevent extra expenses for rework, like expensive architectural changes of the software.

Reason #3. Improved customer retention and satisfaction

QA plays a pivotal role in revealing and rectifying app bugs before they reach the end user. Thus, businesses ensure a seamless and trouble-free experience for clients while meeting or even exceeding their expectations. Later, satisfied customers become loyal brand advocates, recommending the organization’s IT products to others and contributing to business growth.

6-top-reasons-why-business-should-invest-in-software-quality

#4. Reinforced cybersecurity

In an era marked by the growing complexity of digital threats, companies can’t afford to overlook the paramount importance of software cybersecurity. A data breach or a privacy incident can erode confidence and tarnish the company’s reputation.

With QA at the core of their business strategies, they:

  • Uncover security concerns
  • Ensure high protection of confidential data (end-user information, financial records, addresses, e-mails) and prevent its compromise
  • Strengthen relationships with customers, boost their trust, and reduce churn rates
  • Avoid disruption of business operations, downtime, and revenue loss
  • Adhere to industry regulations, remain compliant, and avert costly legal consequences.

Reason #5. Accelerated software delivery

High-quality software is a catalyst for speeding up time-to-market due to streamlining development processes and minimizing delays associated with bug fixes and rework.

It allows businesses to respond to market demands more efficiently, ultimately enabling them to capture opportunities faster.

Reason #6. Simplified development processes and facilitated introduction of new features

When quality is a central focus, software architecture and design are typically more robust and flexible. This means that the existing codebase is less likely to present conflicts while companies smoothly integrate new features into IT solutions.

Moreover, rigorous QA practices help identify and resolve potential bugs in novel functionality during the SDLC phase, reducing the risk of post-launch problems. This approach negates costly rework and user dissatisfaction as well as minimizes disruptions.

Who can help you reach software quality excellence

While many businesses have in-house QA teams, 92% of G2000 companies opt for IT outsourcing. They get no more than:

  1. Domain-specific expertise. External specialists possess extensive QA and technical knowledge and a deep understanding of the latest QA methodologies, helping set up efficient QA workflows and enhance software quality.
  2. Cost reduction. Businesses avoid expenses associated with hiring, educating, and maintaining an internal QA team, such as salaries, equipment, and infrastructure.
  3. Focus on core competences. By entrusting the QA function to third-party experts, companies allocate their resources, time, and talent toward their main activities, such as software development or customer engagement. They enhance productivity and excel in their key areas of expertise, ultimately driving growth.
  4. Scalability and flexibility. As business requirements change, QA outsourcing can easily adapt to accommodate evolving needs. It provides flexibility, allowing businesses to scale their testing efforts up or down as needed.

Summing up

The six reasons we’ve explored with you in this article underscore the profound impact of IT product’s quality on businesses and their ability to thrive in a competitive landscape. I hope this article was useful for you.

If you need professional support to release high-end applications and attain the desired business goals, contact a1qa’s team.

On a final note, I would like to extend my sincere congratulations to the global IT community on the World Quality Day!

Thank you for your tireless work and diligence in ensuring that software products meet the highest quality standards and help businesses grow.

6 top reasons why business should invest in software quality

More Posts

QA for fintech
7 May 2024,
by a1qa
5 min read
Navigating the fintech frontier in 2024: QA’s role in delivering high-quality financial software 
Unveil the future of fintech innovations and learn to refine their quality with the help of software testing.
Blockchain app testing
Cybersecurity testing
Quality assurance
Shift-left testing for better software performance
25 April 2024,
by a1qa
4 min read
Optimizing software performance with shift-left testing
Still in doubt whether to include performance testing from the initial development stages? Learn the benefits companies obtain with shift-left performance testing.
Performance testing
QA consulting
Quality assurance
Telecom trends 2024
15 April 2024,
by a1qa
5 min read
QA’s role in adopting telecom trends for 2024 
Let’s dive into the transformative trends set to redefine the telco industry in 2024 and discover QA strategies to adopt them with precision.
Cloud-based testing
Cybersecurity testing
Functional testing
General
Migration testing
Performance testing
QA trends
Quality assurance
Test automation
Zero trust in retail
27 March 2024,
by a1qa
4 min read
Fortifying retail security posture: embracing zero trust to protect customer data
Why adopt zero trust in the retail sector? How can companies ensure increased resilience to cyber incidents? Find out the answers in this article.
General
Quality assurance
Advancing QA and software testing processes with AI
14 March 2024,
by a1qa
4 min read
Advancing QA and software testing processes with AI
Uncovering the benefits companies gain when revolutionizing QA practices with the help of AI and tips to implement it.
General
Quality assurance
Enhancing Agile and DevOps processes
28 February 2024,
by a1qa
4 min read
4 actionable tips to enhance Agile and DevOps processes 
Streamlining Agile and DevOps workflows? Learn practical recommendations on how to achieve this.
Agile
General
Test automation
On the pulse of 2024: optimizing the adoption of eHealth trends with QA
15 February 2024,
by a1qa
4 min read
On the pulse of 2024: optimizing the adoption of eHealth trends with QA
Generative AI, cybersecurity, AR/VR — come and explore how these trends are reshaping the future of healthcare and how QA helps implement them with confidence.
Cybersecurity testing
Functional testing
Performance testing
QA trends
Navigating the future: QA trends that will define 2024. Part 2
30 January 2024,
by a1qa
4 min read
Navigating the future: QA trends that will define 2024. Part 2
We continue exploring QA trends, helping businesses remain competitive in 2024.
Cloud-based testing
Cybersecurity testing
QA trends
Quality assurance
Navigating the future: QA trends that will define 2024. Part 1
15 January 2024,
by a1qa
4 min read
Navigating the future: QA trends that will define 2024. Part 1
Discover topical software testing trends that will shape 2024 and empower companies to smoothly implement advanced technologies.
Agile
QA trends
Quality assurance
Test automation

Get in touch

Please fill in the required field.
Email address seems invalid.
Please fill in the required field.
We use cookies on our website to improve its functionality and to enhance your user experience. We also use cookies for analytics. If you continue to browse this website, we will assume you agree that we can place cookies on your device. For more details, please read our Privacy and Cookies Policy.