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Technical documentation solution for financial service provider

To support the upcoming product release the customer needed a high-quality and multi-functional user guide, targeted at different types of users. a1qa was approached to face the challenge of developing user manuals.
Documentation services
Financial services

Overview

We are very pleased with the documents your writers’ team created for us and really appreciate your flexible approach. Thank you for being very responsive to our needs.

Michael Steffmann, Project Manager

The customer, a Germany-based leader in the field of secure electronic transactions, launched a large-scale project for online credit card payments and faced the need to develop a high-quality, targeted, multi-functional user guide.

Services offered

Documentation services

Project scope

a1qa was approached to face the challenge of developing user manuals.

The product was a web-based Java application integrated, on the one hand, with merchants’ online marketplaces and, on the other hand, with acquirer banks.

In support of the upcoming product release, the customer needed a high-quality and multi-functional user guide targeted to different types of users.

Challenges and solutions

Delivery of user manuals had to be coordinated with the development and QA teams:

  • The team developed a communication map
  • Specialists acquired access to information storage on the customer side.

Guides should include all alterations made in the system:

  • a1qa updated the documentation and developed new documentation kit.

The customer requested development of promotional materials:

  • The team created full-color documentation templates.

Technologies & tools

  • Adobe Photoshop
  • Snagit

Results

In numbers

12
months of project duration
100%
compliance with action plan
2
technical writers on the project

Get in touch

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