'We are very pleased with the documents your writers’ team created for us and really appreciate your flexible approach. Thank you for being very responsive to our needs.'
The customer, a Germany-based leader in the field of secure electronic transactions, launched a large-scale project for online credit card payments and faced the need to develop a high-quality, targeted, multi-functional user guide.
a1qa was approached to face the challenge of developing user manuals. The product was a web-based Java application integrated, on the one hand, with merchants’ online marketplaces and, on the other hand, with acquirer banks. In support of the upcoming product release, the customer needed a high-quality and multi-functional user guide targeted to different types of users.
- Technical writing
TECHNOLOGIES & TOOLS
- Adobe Photoshop
CHALLENGES AND SOLUTIONS
Delivery of user manuals had to be coordinated with the development and QA teams:
- The team developed a communication map
- Specialists acquired access to information storage on the customer side.
Guides should include all alterations made in the system:
- a1qa updated the documentation and developed new documentation kit.
The customer requested development of promotional materials:
- The team created full-color documentation templates.
12months of project duration
100%compliance with action plan
2technical writers on the project
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