Technical Documentation Solution for Financial Service Provider

'We are very pleased with the documents your writers’ team created for us and really appreciate your flexible approach. Thank you for being very responsive to our needs.'

Michael Steffmann
Project Manager
PROJECT OVERVIEW

The customer, a Germany-based leader in the field of secure electronic transactions, launched a large-scale project for online credit card payments and faced the need to develop a high-quality, targeted, multi-functional user guide.

A1QA was approached to face the challenge of developing user manuals. The product was a web-based Java application integrated, on the one hand, with merchants’ online marketplaces and, on the other hand, with acquirer banks. In support of the upcoming product release, the customer needed a high-quality and multi-functional user guide targeted to different types of users.

SERVICES OFFERED
  • Technical Writing
TECHNOLOGIES & TOOLS
  • Adobe Photoshop
  • Snagit
CHALLENGES AND SOLUTIONS

Delivery of user manuals had to be coordinated with the development and QA teams:

  • The team developed a communication map
  • Specialists acquired access to information storage on the customer side.

Guides should include all alterations made in the system:

  • A1QA updated the documentation and developed new documentation kit.

The customer requested development of promotional materials:

  • The team created full-color documentation templates.
RESULTS
IN NUMBERS
  • 12
    months of project duration
  • 100%
    compliance with action plan
  • 2
    technical writers on the project