To maintain their competitive edge in 2024 and beyond, telecom companies have to stay ahead of emerging industry technologies. QA serves as a linchpin in this process, helping ensure the smooth implementation of innovations.  

In this article, we’ll take a look at the key telco trends for this year and explore a QA strategy to launch high-quality telco software in an era of unprecedented change. 

Navigating the trends reshaping telecom industry in 2024 

Trend #1. 5G  

Surpassing 1.5 billion connections by the end of 2023, 5G has firmly established itself as the fastest-growing mobile broadband technology of recent years. This statistic underscores the immense potential that 5G holds for transforming connectivity worldwide. By 2030, the GSMA professionals predict that 53% of the population will be using 5G, 35% — 4G, 8% — 3G, and 1% — 2G. 

Telecom trends 2024

Source: The Mobile Economy 2024 

The reach of 5G networks continues to expand across various regions from urban centers to remote rural areas while offering ultra-fast speeds, low latency, and high capacity.  

Moreover, the advent of 5G is driving innovation in various industries. In healthcare, it facilitates real-time remote surgeries and high-definition video consultations between patients and healthcare professionals. In entertainment, 5G delivers immersive virtual experiences that allow users to enjoy multiplayer games with on-the-fly responsiveness and minimal lags.  

As the adoption of 5G-enabled devices and services continues to grow, telecom companies should focus on ensuring seamless network performance, smooth operation of mobile and web applications and computing centers, and strong security to provide customers with the full potential of 5G technology. 

Trend #2. Broadband connectivity  

2024 marks a significant milestone in the expansion of broadband connectivity. Consumers are witnessing a proliferation of options for accessing the high-speed Internet driven by advancements in terrestrial wireline, terrestrial wireless, and satellite technologies.  

Nowadays, Fixed Wireless Access (FWA) and Low-Earth Orbit (LEO) satellite Internet are gaining momentum, particularly in remote regions. These technologies help offer viable options to traditional wired broadband services, bridge the digital divide, and extend access to previously inaccessible areas. 

Trend #3. AI-driven solutions  

AI-driven solutions are now becoming increasingly prevalent in the telecommunications industry, enabling operators to: 

  • Optimize network performance. By adjusting routing protocols and network topologies, AI-powered networks can adapt to changing conditions and traffic loads, ensuring consistent user experiences. 
  • Enhance cybersecurity. By analyzing network traffic patterns and identifying suspicious behavior, AI-driven security systems can proactively mitigate cyber attacks, protecting sensitive data and infrastructure from harm. 
  • Deliver personalized services to clients. By leveraging customer data and behavioral insights, AI helps telecom companies tailor service offerings and recommendations to individual preferences, increasing their loyalty and receiving more revenue opportunities. What’s more, with AI seamlessly integrated into chatbots and personalized AI assistance, they can elevate their client support. AI-driven networks enable efficient problem-solving and service sales without human intervention, minimizing operational expenses. 
  • Ensure predictive maintenance. With AI at the core, telcos continuously monitor the state of their equipment, analyzing statuses and identifying anomalies in network performance. By leveraging AI algorithms, they proactively resolve issues before they impact customer experience, reducing downtime and enhancing overall reliability. This data-driven approach allows them to predict potential failures and take proactive measures to address them with the hardware, including cell towers, power lines, and servers in data centers, ensuring seamless operations and uninterrupted service delivery.  

Driving successful adoption of telecom trends with the help of QA  

QA is indispensable to ensure the successful implementation of telecom trends and the reliability of IT products. Let’s explore key testing types, helping deliver high-quality telco software. 

All tests can be devided into two groups: 

  1. Functional and non-functional testing 

Performance testing 

Performance testing holds a pivotal role in guaranteeing the seamless operation of critical systems responsible for delivering telecommunications services. By meticulously subjecting telecom solutions to stress and load tests, companies can ascertain whether they are able to promptly respond to a myriad of subscriber requests. This involves scrutinizing both client- and server-side functionalities, ensuring that vital components, such as billing and CRM systems, efficiently receive and process requests. 

Performance checks help telco operators release highly reliable software while delivering exceptional user experiences and maintaining customer satisfaction. 

Functional testing 

Functional testing ensures that all features of telecom products work as intended. It extends to verifying applications designed for customers, user support systems (chatbots or live chats with operators), back-end software for telecom, data centers, CRMs, ERPs, and additional services (media streaming platforms). 

This involves testing various scenarios, inputs, and outputs to verify the correct behavior of the software. For instance, validating the functionality of invoicing processes. 

As part of functional testing, UAT helps ensure the seamless integration of new systems, modules, or integrated solutions within telecom businesses. While traditionally associated with third-party integrations, UAT testing extends beyond this scope to encompass newly developed systems or modules as well. 

The aim of UAT is to validate business requirements, verify functionalities, and assess user experience across various applications and platforms. For instance, in the integration of self-service portals and mobile apps, UAT testing enables QA teams to simulate real-world usage, such as managing accounts, viewing usage details, and paying bills. Additionally, it allows verifying the usability, performance, and security measures implemented to protect customer data and transactions. 

Security testing 

Security testing is paramount to safeguard sensitive customer data and safeguard against cyber threats, considering the extensive network and cloud infrastructure involved. Telecom companies should be highly vigilant about potential data leakage and breaches, as they handle end-user financial and personal information. Moreover, with numerous entry points into telecom networks, including interconnected software, like CRMs, billing, and operational systems, comprehensive security testing is a must-have. 

By conducting penetration testing, businesses simulate real-world attacks to identify potential weaknesses in telecom systems, such as weak authentication mechanisms or exposed network ports. 

To uncover entry points for cybercriminals and assess the safety posture of telco infrastructure, companies can introduce vulnerability scanning tools, including Acunetix, Burp Suite, and Nessus. 

Test automation 

Telco providers can automate any tests, but it’s more profitable to automate repetitive test scenarios, reducing manual effort and accelerating the QA workflow.  

To enhance testing coverage and efficiency, telecom providers leverage automated regression testing. By automating test processes, companies perform more tests in less time, significantly boosting coverage and accuracy while neutralizing the risk of human errors. These automated scripts can be reused repeatedly, optimizing overall testing efforts and ensuring comprehensive coverage across software updates, patches, and configuration changes. 

  1. Testing based on the product type 

OSS/BSS testing 

As OSS and BSS form the backbone of telecom services, it’s mission-critical to enable their seamless running. OSS/BSS testing encompasses a range of QA activities tailored to validate the functionality, reliability, security, and performance of telco systems, which are responsible for key functions, involving billing, customer management, and network operations. 

With OSS/BSS checks, businesses also verify the accuracy of billing calculations for various service plans and validate the CRM system to make sure that customer information or service requests are accurately captured and processed. 

Migration testing 

It’s imperative to test the data and readiness of the system before moving to new OSS/BSS systems, such as billing or CRM platforms. This process involves migrating and validating large volumes of data to ensure seamless integration and prevent disruptions to routine subscriber activities. Additionally, it’s necessary to address security vulnerabilities and optimize performance to uphold uninterrupted subscriber activities. 

Cloud testing 

Cloud computing plays a pivotal role in modern telecom operations, enabling companies to scale resources up and down, such as networks and servers, as well as storage on-demand. Leveraging cloud infrastructure, telecoms can keep and process vast amounts of user data remotely, ensuring cost efficiency and global reach. 

Therefore, businesses can introduce cloud testing to assess the reliability, scalability, and security of telecom products delivered through cloud infrastructure. 

With cloud tests, operators can also confirm the security posture of cloud-based telecom solutions, including data encryption, access controls, and compliance with industry standards. 

To conclude 

The telecommunications landscape is continuously evolving. 5G, broadband connectivity, and AI-driven solutions are set to redefine this sector in 2024.  

To implement these trends with confidence and assurance, businesses can encompass a comprehensive QA strategy that involves performance, functional, OSS/BSS, migration, UAT, cloud, security, and automated testing. 

Reach out to a1qa’s team to get support in ensuring the high quality of your telecom software. 

As companies navigate the rapidly evolving landscape of medical technology in 2024, it becomes imperative to stay attuned to the latest industry trends, helping revolutionize patient care and eHealth services.

However, to realize the full potential of these innovations, businesses should focus on quality assurance to smoothly implement them. Stringent QA practices serve as a linchpin to ensuring seamless integration of these cutting-edge solutions into existing healthcare systems while allowing companies to meet the highest standards of security, compliance, and reliability.

Let’s look at the predictions of the most impactful digital health trends for 2024!

Trend #1. Generative AI

Generative AI presents a promising avenue for numerous tasks within the healthcare area both related to administrative functions and care delivery. It helps streamline workflows, optimize sleep monitoring, improve radiological imaging, and better predict clinical outcomes. It can be especially valuable in:

  • Conducting smart diagnostics. AI-powered solutions use data from electronic health records, imaging, patient conversations, biometrics, and wearable devices to assist doctors in making accurate diagnoses.
  • Creating personalized treatment plans. AI tracks an individual’s sleep, nutrition, exercise habits, environmental influences, and vital signs to enable a comprehensive understanding of patients’ health needs.
  • Managing population well-being. AI processes large sets of information, identifies risk factors, and analyzes the prevalence of disease within specific demographic groups to improve health indicators.

Another use of generative AI in 2024 is customizing medical products and services. According to McKinsey research, about 1 in 5 US consumers prefer to receive personalized offers and recommendations. Thus, with gen AI, healthcare leaders will be able to provide more tailored experiences, foster greater end-user engagement, and increase patient satisfaction.

Trend #2. Cybersecurity

With the proliferation of digital medical platforms and the increased exchange of sensitive patient information, safeguarding data against cyber threats emerges as a top priority for the healthcare industry.

Just look at these daunting statistics: the number of data breaches in eHealth increased by 93% from 2018 to 2022, with the average cost of one leakage reaching $4.9 million.

Therefore, organizations should adopt robust cybersecurity measures, including encryption protocols, multi-factor authentication, and systematic security audits, to protect end-user privacy, prevent malicious attacks, mitigate the risks of unauthorized access. It will also help uphold consumer trust, ensure regulatory compliance, and maintain the confidentiality and integrity of sensitive medical information.

Trend #3. AR/VR

The AR/VR market size in healthcare is increasingly growing. According to Statista, in 2022, it totaled $2.3 billion while is expected to reach $25 billion in 2030.

Source: Statista

And it’s not a surprise. Companies invest in these technologies as they bring numerous benefits to the table and can be applied for:

  • Medical education and training

AR/VR can simulate realistic medical scenarios, allowing healthcare experts to practice surgeries, clinical procedures, and diagnostic skills in a safe and controlled virtual environment.

  • Remote consultations

Telemedicine has become an essential component of modern healthcare delivery, enabling people to access medical care from home at any time. AR/VR technologies offer more immersive and interactive experiences for both patients and healthcare providers. With the help of AR/VR technologies, patients receive personalized treatment plans to address their concerns, while healthcare providers can conduct examinations remotely.

  • Complex surgical operations modeling

Professionals can use AR/VR to visualize patient anatomy in three dimensions, plan surgical activities, and imitate arduous procedures before performing them in real life, reducing the risk of errors.

  • Anxiety treatment

1 in 5 US adults suffer a mental illness. However, only 47.2% of them received the required therapy. AR/VR can bring significant benefits as it promotes a comfortable and risk-free environment for receiving treatment and confronting fears.

With AR/VR innovations at the core of their business strategies, companies can stay ahead of the curve while enhancing the delivery of patient care, improving clinical outcomes, and revolutionizing medical training.

QA practices to implement 2024 eHealth trends with ease

With these trends in mind, we’ve compiled a checklist, featuring 6 key testing types, to assist you in navigating through incorporating eHealth trends in a hassle-free manner. Take a deep dive!

Testing type #1. Cybersecurity testing

Conduct comprehensive safety assessments to identify and mitigate potential vulnerabilities in eHealth apps, safeguard patient data against unauthorized access, and ensure the confidentiality of sensitive information.

Testing type #2. Compliance testing

Validate adherence to relevant healthcare regulations and standards, such as HIPAA, FDA, and GDPR, to mitigate legal risks and maintain consumer trust and confidentiality.

Testing type #3. Integration testing

Ascertain that different modules, databases, and external systems within eHealth products communicate smoothly to mitigate the risk of integration failures and data discrepancies.

Testing type #4. Performance testing

Assess the speed, scalability, and reliability of eHealth software under different scenarios to detect and eliminate performance bottlenecks and ensure consistent and responsive end-user experiences. In case your app is integrated with AR/VR, assess how well it operates under real-life conditions.

Testing type #5. Accessibility testing

Confirm that eHealth solutions provide inclusive and equal access to medical services, including their AR/VR features, for individuals with diverse needs, involving those with disabilities or language barriers.

Testing type #6. Functional testing

Ensure that healthcare products and embedded AR/VR elements within them meet specified requirements and operate as expected while user interactions, data processing, and system workflows have no inconsistencies.

Follow the link to download the checklist.

Briefly

In 2024, healthcare providers can leverage these industry trends — generative AI, cybersecurity, and AR/VR — to stay one step ahead of market competition and innovate the delivery of patient care.

As the process of incorporating tech tendencies into current workflows entails several hurdles, businesses should focus on QA practices to ease the path. They include cybersecurity, compliance, integration, performance, accessibility, and functional testing.

In case you’d like to get professional advice on improving the quality of your eHealth solutions, get hold of a1qa’s team.

In the first part of our article, we revealed how companies could obtain their business objectives by focusing on QA trends, such as:

  • Shifting beyond traditional test automation to maximize the benefits
  • Embracing Agile practices to strengthen competitive edge
  • Prioritizing value over speed to drive strategic business outcomes.

Let’s look at three more software testing methods that are paramount in 2024!

Trend #4. Adopt a security-first approach to fortify business resilience

With the average cost of a data breach coming to $16 million last year, 47% of the World Quality Report (WQR) 2023-24 respondents ranked cybersecurity as a top priority for 2024 to prevent potential system vulnerabilities and improve its overall reliability.

But sensitive data failures aren’t just about financial losses. In 2023, 88% of businesses faced reputational damage, 87% — encountered business continuity issues, 86% — lost their competitive advantage, and 79% — were unable to acquire and retain employees.

Source: Annual Data Expose Report 2023

So, what QA best practices can help companies cultivate a culture of safety awareness and mitigate the risk of cyber threats?

  1. Integrate security testing into the CI/CD pipeline to detect weak points early on and swiftly remediate them while reducing the expenses associated with addressing flaws in post-production. Additionally, it allows you to run automated tests on code changes, build creation, and ensure consistent testing across diverse scenarios.
  2. Implement comprehensive security policies, covering such aspects as password strength and rotation frequency, access control levels, safe document handling practices, and regular security checks. This assists in fortifying company’s defenses and promoting a culture of vigilance against potential threats. To quickly respond to cyber events, businesses should regularly update an incident response plan and test security protocols.
  3. Leverage DevOps practices to establish security perimeters and risk-free environments. This approach ensures continuous monitoring and mitigation of potential vulnerabilities, enhancing overall safety posture.
  4. Adopt security-focused code reviews to create robust processes, prevent loopholes in the software and systematically scrutinize code for weaknesses.
  5. Conduct regular security audits, including penetration testing, vulnerability and compliance assessments, to evaluate the effectiveness of existing safety measures, protocols, and software. As hackers develop new sophisticated methods to penetrate systems, it’s mission-critical to ensure that the audits are designed in line with the latest trends.
  6. Establish an education program to ensure employees adhere to security protocols and remain informed and vigilant.

Trend #5. Introduce cloud testing to improve software reliability

Eliminating the need for significant upfront investments in physical infrastructure, deploying applications and services faster, reducing time to market, scaling up or down based on demand — these are some of the core reasons why businesses adopt cloud servers.

As migrating to the cloud alone doesn’t guarantee system security and reliability, 82% of WQR respondents consider cloud testing a must-have. It is indispensable to validate the functional and non-functional aspects of applications in the cloud environment and ensure they withstand unexpected outages and cybersecurity threats. Companies may also introduce migration testing to guarantee seamless data transitions, prevent downtime, and exclude information losses within the cloud.

The final choice of a testing strategy depends on specific business needs, existing infrastructure, budget considerations, and the desired level of control. For instance, 58% of organizations selected a hybrid option due to cost optimization in 2023.

Trend #6. Stick to QA sustainability to minimize environmental impact

In the pursuit of technological excellence, the imperative to align quality engineering practices with environmental sustainability stands as a crucial trend.

Recognizing the escalating impact of IT on the planet, 97% of companies actively integrate sustainability into their QA processes to prevent environmental harm (WQR). While 2,016 C-level executives surveyed by Deloitte have acknowledged that it also has a positive impact on brand reputation (52%), customer satisfaction (44%), and employee well-being (42%).

So, how can organizations seamlessly weave sustainability into their QA practices, ensuring a commitment to environmental responsibility across the entire software development lifecycle? Below are some recommendations to follow.

Tip #1. Develop and track comprehensive sustainability metrics for the organization

Having clear sustainability KPIs enables companies to quantitatively assess their efforts, identify areas for improvement, and demonstrate progress toward reducing their overall environmental footprint.

Tip #2. Adopt test automation

Test automation can significantly reduce the environmental impact of software testing by streamlining and optimizing the QA process. While creating automated scripts may initially require energy, the long-term benefits include minimized manual intervention, resulting in lowered energy consumption associated with human-operated QA activities.

Tip #3. Implement eco-friendly test environments

Leveraging eco-friendly solutions, such as virtualization, containerization, and emulators, aids to reduce the need for physical hardware, decrease energy expenditure, and contribute to a more sustainable software development lifecycle. Thus, businesses promote resource efficiency, reduce environmental impact, and foster a culture of eco-conscious QA practices within the company.

Tip #4. Rely on shift-left testing

By shifting testing earlier in the development lifecycle, organizations identify and address issues sooner and can reduce resource utilization by minimizing the need for extensive testing later on.

In a nutshell

To stay competitive in a fast-changing business landscape and attain the desired outcomes in the coming year, companies may rely on critical QA trends: shifting beyond traditional test automation, embracing Agile practices, prioritizing value over speed, adopting a security-first approach, introducing cloud testing, and sticking to QA sustainability.

By integrating these practices into their processes, organizations meet the evolving demands of the IT market, reduce operational expenditure, accelerate software releases, and boost CX.

Connect with a1qa’s team to get professional QA support tailored to your specific needs.

As we approach the culmination of 2023, it’s time to take an opportunity and reflect on the wealth of knowledge that has transpired during a1qa’s online roundtables.

Let’s cut to the chase!

Unveiling the importance of a1qa’s roundtables for IT leaders

Recognizing the paramount importance of fostering a dynamic exchange of QA insights and best practices, a1qa hosts a series of monthly online roundtables designed for top executives.

These exclusive sessions help bring together diverse IT experts to deliberate on topical QA-related issues, such as quality engineering trends, test automation, shift-left testing principles, among others.

Roundup of 2023 a1qa’s sessions

The first quarter roundtables overview

During this period, participants discussed three relevant topics — “A practical view on QA trends for 2023,” “How to get the most of test automation,” and “Dev+QA: constructive cooperation on the way to project success.”

Analyzing QA trends helps business executives to proactively shape their QA strategies, ensuring they are in sync with the industry’s evolving landscape. While automation assists them in accelerating IT product’s delivery, enhancing its quality, and reducing operational expenditure.

Also, the attendees talked about the best moment for QA to step into the SDLC stages and methods to make the communication between Dev and QA more efficient.

The second quarter roundtables overview

This period was marked by three vibrant conversations:

  1. “QA for complex software: tips for enhancing the quality” — IT peers shared the challenges they encounter when testing sophisticated systems and the ways to overcome them.
  2. “How to release a quality product within a limited budget” — C-level reps exchanged practical experience on mapping software quality expectations to a QA strategy and optimizing QA costs.
  3. “How to improve QA processes with shift-left testing principles” — participants discussed how shifting QA workflows left allows businesses to identify and fix defects early on while speeding up the release of top-quality applications.

The third quarter roundtables overview

“A closer look at the field of automated testing” took center stage during the 3rd quarter, emphasizing how to derive more values from test automation supported by AI and behavior-driven development.

The fourth quarter roundtables overview

During the last quarter of 2023, IT executives have already engaged in two insightful conversations — “How to organize testing and increase confidence when starting a new project” and “Rough deadlines: how to deliver better results in less time.”

At the October event, the attendees revealed the best QA approach to choose to be confident in a project’s success from the outset, optimize ROI, and reduce business risks. The November roundtable helped the participants voice their ideas and share real-life cases on meeting tight deadlines without compromising software quality.

Thanks for being part of our roundtables in 2023!

To sum up

Our journey through the diverse and insightful roundtable discussions hosted by a1qa’s professionals with in-depth QA and software testing expertise throughout 2023 has been a testament to the company’s commitment to fostering knowledge, collaboration, and innovation in the ever-evolving landscape of IT.

From exploring emerging QA trends to delving into the nuances of automated testing, each session has played a pivotal role in helping IT executives shape future strategies.

Need support in refining the quality of your IT solutions? Reach out to a1qa’s team.

In 2022, 196.7 million Americans made purchases during Black Friday, and 87.2 million of them opted for online shopping.

Consumers are not just waiting for Black Friday and Cyber Monday sell-offs ― eCommerce sales reached $1.04 trillion in 2022 in the USA alone. Making millions, billions, or trillions during these periods is not a fantasy. Flawless operation of websites and mobile apps that withstand the visitors’ influx can make it a reality.

In this article, we’ll discuss 5 testing types, that help ensure high eCommerce software quality and outperform the competition during the wildest shopping weekend.

1. Performance testing

2. Usability testing

3. Functional testing

4. Cybersecurity testing

5. Localization testing

#1. Performance testing: Are you ready for a spike in shoppers?

The main driver of software failures during holiday sales is online traffic surges. The matter, of course, is that consumers anticipate Black Friday and Cyber Monday shopping year-round. The most crucial question is, “Will my IT solution handle it?” That’s where load testing should come into play to identify critical system bottlenecks under required/peak loads as well as verify such aspects as response time, pressure levels, and the maximum possible load that the app endures.

Customers constantly refresh web and mobile apps’ pages (and 25% of users abandon them if the load takes more than 4-6 seconds), adding and removing goods from the cart. If the software is not stress-resistant, it fails to work under such conditions and may crash or lead to security issues. Here, stress testing helps assess the upper limits of app capacity as well as ensure the high quality of a CRM system used to process online orders.

#2. Usability testing: Glitch-free navigation and interface

Easy browsing, user-friendly navigation, handy catalog ― all of this helps cut down the time to figure out how the app works.

Usability testing detects weak points in UI/UX while providing an intuitive interaction with the eCommerce product. No one wants to spend hours trying to understand how an online store operates — as a result, people turn to rival platforms where everything is crystal clear. So, first and foremost, companies should focus on the system’s ease of use, which 97% of consumers consider their top priority, even over security-related issues (89%).

#3. Functional testing: Does the software meet business requirements?

Cyber Monday. Imagine that the consumer decided to purchase the newest robot vacuum cleaner model, placed the order, and clicked the button to get to the next page. But nothing happens. An awful customer experience is the only thing one receives on this day.

To help the client enjoy the shopping journey, functional testing is a must-have for your business strategy. Shopping cart, login systems, order placement and tracking, various payment options — all of these are equally crucial. Can the user utilize them as intended? Do they work correctly? Are they developed in line with the requirements? Functional tests help answer these questions and prevent the system from unexpected freezes and crashes.

#4. Cybersecurity testing: Are the payments safe enough?

In 2022, Kaspersky detected 38,596,555 phishing attacks targeting users of online shopping platforms while the average cost of a data breach reached $4.45 million. What to expect during Black Friday and Cyber Monday this year, in case your software isn’t prepared for attacks?

Source: Cost of a Data Breach Report 2023

Consequences of poorly protected web and mobile apps include loss of revenue, reputational damage, operational disruption, and more. But the main question: how to bypass it? In addition to general safety tests (to assess the overall security level), it’s vital to implement penetration checks — how does the software operate during an unauthorized intrusion?

And the security of online transactions ― the entire process from order placement to the payment itself should be frictionless allowing for complete protection of customers and their sensitive data, helping increase their loyalty and trust.

#5. Localization testing: Show your app to end users worldwide

During Cyber Monday and Black Friday, customers are reluctant to translate anything they are unfamiliar with or try to understand prices reflected in currencies that they are not accustomed to. An easy task for localization tests ― to meet the cultural and linguistic needs of the buyers and provide seamless user experience for various regions.

So, to delight consumers during holiday sales, businesses should consider reflecting all worldwide shoppers’ cultural features, values, currency, and other critical aspects and ensure that everything works properly. These are some types of localization testing that may be of help:

  • Compliance checks ― to validate that the application supports the formatting standards of a particular language and correctly displays currencies, convention rates, phone numbers, addresses, dates, etc.
  • GUI checks ― to verify any discrepancies between the localized content and the interface.
  • Functional checks ― to detect the glitches in system operation caused by localization.

And of course, do not forget to take one step back. When introducing new functionality, verifying the previous features is imperative to avoid possible software bugs and mitigate the risks. Since the regression tests are repetitive, companies may automate them, reducing testing cycles and redirecting human resources to more valuable tasks.

The ultimate QA checklist to ensure your eCommerce platform peak performance during Black Friday and Cyber Monday

Dive into our checklist and discover how meticulous QA helps enhance 12 pivotal software areas, allowing businesses to withstand the influx of shoppers during holiday sales.

You can download the checklist here

Summarizing

To enjoy good deals and big profits during Black Friday and Cyber Monday, it’s crucial to pre-test your web and mobile apps and make your QA strategy smart all the way from performance to regression testing.

In case you need professional QA support to prepare your software for Black Friday and Cyber Monday, reach out to a1qa’s experts.

To mark World Quality Day, celebrated every second Thursday in November, let’s embark on a journey to into 6 reasons why businesses should take exceptional care of software quality.

So, without further ado!

Why companies shouldn’t neglect the quality of it products

Reason #1. Enhanced brand reputation

Consider this example: a company has released an eCommerce solution that frequently goes down during pre-holiday season sales due to the influx of shoppers, resulting in cart abandonment and lost transactions. Unhappy buyers do not bring any profit and leave negative reviews that instantly go viral and influence the opinions of potential clients.

Let’s also take a look at another case. Users flock to a streaming platform in anticipation of an enjoyable and uninterrupted viewing journey, but encounter persistent navigation glitches, buffering issues, and video freezing mid-playback. Results? Reputational harm, requiring the company to invest in significant software quality improvements.

To prevent such situations, I always suggest businesses incorporating QA processes from the initial SDLC stages. They identify errors earlier and so release high-end applications, providing positive and reliable customer experiences.

A solid reputation allows an organization to stand out among its competitors and create a favorable brand image. Moreover, satisfied clients are more likely to make repeat purchases, driving business revenue.

Reason #2. Reduced post-release expenditure

Identifying and eliminating defects at the development phase is much cheaper than addressing them after post-launch. If a buggy product gets into the hands of end users, it may involve costly emergency fixes. For example, a critical vulnerability discovered after going live may require immediate action, incurring unforeseen patching and incident response expenses.

If the fault appears in a financial application, the system may charge incorrect fees. This may result in compensation claims or even worse, regulatory fines.

In addition, relying on quality control allows businesses to prevent extra expenses for rework, like expensive architectural changes of the software.

Reason #3. Improved customer retention and satisfaction

QA plays a pivotal role in revealing and rectifying app bugs before they reach the end user. Thus, businesses ensure a seamless and trouble-free experience for clients while meeting or even exceeding their expectations. Later, satisfied customers become loyal brand advocates, recommending the organization’s IT products to others and contributing to business growth.

6-top-reasons-why-business-should-invest-in-software-quality

#4. Reinforced cybersecurity

In an era marked by the growing complexity of digital threats, companies can’t afford to overlook the paramount importance of software cybersecurity. A data breach or a privacy incident can erode confidence and tarnish the company’s reputation.

With QA at the core of their business strategies, they:

  • Uncover security concerns
  • Ensure high protection of confidential data (end-user information, financial records, addresses, e-mails) and prevent its compromise
  • Strengthen relationships with customers, boost their trust, and reduce churn rates
  • Avoid disruption of business operations, downtime, and revenue loss
  • Adhere to industry regulations, remain compliant, and avert costly legal consequences.

Reason #5. Accelerated software delivery

High-quality software is a catalyst for speeding up time-to-market due to streamlining development processes and minimizing delays associated with bug fixes and rework.

It allows businesses to respond to market demands more efficiently, ultimately enabling them to capture opportunities faster.

Reason #6. Simplified development processes and facilitated introduction of new features

When quality is a central focus, software architecture and design are typically more robust and flexible. This means that the existing codebase is less likely to present conflicts while companies smoothly integrate new features into IT solutions.

Moreover, rigorous QA practices help identify and resolve potential bugs in novel functionality during the SDLC phase, reducing the risk of post-launch problems. This approach negates costly rework and user dissatisfaction as well as minimizes disruptions.

Who can help you reach software quality excellence

While many businesses have in-house QA teams, 92% of G2000 companies opt for IT outsourcing. They get no more than:

  1. Domain-specific expertise. External specialists possess extensive QA and technical knowledge and a deep understanding of the latest QA methodologies, helping set up efficient QA workflows and enhance software quality.
  2. Cost reduction. Businesses avoid expenses associated with hiring, educating, and maintaining an internal QA team, such as salaries, equipment, and infrastructure.
  3. Focus on core competences. By entrusting the QA function to third-party experts, companies allocate their resources, time, and talent toward their main activities, such as software development or customer engagement. They enhance productivity and excel in their key areas of expertise, ultimately driving growth.
  4. Scalability and flexibility. As business requirements change, QA outsourcing can easily adapt to accommodate evolving needs. It provides flexibility, allowing businesses to scale their testing efforts up or down as needed.

Summing up

The six reasons we’ve explored with you in this article underscore the profound impact of IT product’s quality on businesses and their ability to thrive in a competitive landscape. I hope this article was useful for you.

If you need professional support to release high-end applications and attain the desired business goals, contact a1qa’s team.

On a final note, I would like to extend my sincere congratulations to the global IT community on the World Quality Day!

Thank you for your tireless work and diligence in ensuring that software products meet the highest quality standards and help businesses grow.

6 top reasons why business should invest in software quality

Do you like to “Wait”? Well, of course, no one does.  

Imagine the families together in front of the screen. Hot pizza, sweet cocoa for kids, and… the beloved Christmas movie loads for minutes, crashes, or they can’t even log in to the streaming account. So, instead, youngsters watch Tik Tok, adults chat – the platform is switched off. No one likes to wait. This evening could have been a lot nicer. 

Well in real life, let’s recall when Netflix subscribers who rushed to watch the 4th season of Stranger Things. In return for their excitement, all they saw was the platform crash.  

The result? Churn. Netflix shares dropped by 65% due to losing more than 1 million subscribers in the first two quarters of 2022. 

Factors to keep in mind to win the “streaming tussle” 

The streaming market is growing offering an immense number of apps and platforms to choose from dozens of alternatives. Video streaming industry revenue alone is expected to reach $1035.87 billion in 2027 compared to $444.3 billion in 2022. 

Enable crash-proof streaming platforms for Holidays season

Source: Precedence Research 

Is digital transformation to blame? Well, mostly. Cloud-based solutions, AI, ML, etc. — all these trigger the necessity to introduce innovations into streaming platforms. 

During stay-at-home orders in 2020-2021, the demand for OTT services soared and is still incrementally growing, counting over 3 billion users worldwide.  

As for preferred viewing platforms, the mobile channel is the most popular among end users, with 68% of U.S. viewers saying this is their first option. 

The growing acceptance of portable devices in combination with an extensive range of high-speed Internet technologies such as 4G, 5G, and LTE accounts for the increasing use of video streaming. 

With all said above, how to prepare your streaming platform for heavy loads to let your subscribers enjoy their cozy winter programs? Read further to know how quality assurance helps avoid similar challenges and maintain a customer base. 

Top 5 testing types to fine-tune streaming solutions for Christmas 

If there is no time to compose a QA plan from the ground up, it’s never too late to perform sharp QA activities in time for the winter holidays. Let’s find them out and discuss why they are worth applying. 

#1 Performance testing 

Enable crash-proof streaming platforms for Holidays season

Considering all these parameters, QA engineers analyze the system under expected and heavy loads. Mimicking the activity of a given number of concurrent users helps find the upper limits of the load capacity, evaluate the system stability in the long run, and get ready for a large-scale influx of users. 

#2 Functional testing 

It’s all about testing the system within the pre-defined requirements and timely detecting software defects related to problems with logging in, subscription renewals, or subtitles and closed captioning. This enables a high-quality streaming solution, and end users not facing any problems on your streaming platform help you raise the rates. 

#3 Cybersecurity testing 

Working on a fee basis, some of the streaming platforms require users’ sensitive data that needs to be highly protected. By introducing cybersecurity testing, ethical hackers penetrate the system and search for possible loopholes to prevent the expensive fixing of data leakage. This is how companies strengthen customers’ trust and build a reliable long-lasting relationship with them. 

#4 Compatibility testing 

Millions of subscribers, various devices used for content consumption, billions of configuration options — all these scenarios reflect the streaming solution quality and its popularity among consumers. 

Checking the platform against a wide array of devices, OSs, browsers, etc. makes it available pretty much for every user’s gadget with low risks of bugs in production. 

#5 Usability and GUI testing 

Sophisticated search options, inconsistent user interface, unresponsive menus and buttons, and advanced tech features may frustrate end users, especially less tech-savvy ones. So, it’s no longer enough to rely on good content only, businesses need to create exceptional customer experiences – here’s testing the platform for usability and simple navigation of help. 

Final note 

To prevent subscribers from lagging content, companies should care more about the quality of their streaming solutions. 

Don’t let Grinch steal Christmas from your subscribers, contact a1qa’s experts to provide your viewers with a stellar performance streaming platform. 

The article was first published on a1qa’s LinkedIn. To read more about trends, QA news, and tech, follow our LinkedIn page.

Unpacking web 3.0 testing

In the part 1 of the article, we touched upon the meaning of Web 3.0 and its benefits for businesses regardless of the industry.

By being an evolution of the Internet, the metaverse is a highly complicated three-dimensional world that needs to operate accurately to provide impeccable immersive experiences.

So today, we’d like to walk you through the 8 most significant software testing aspects for ensuring the sound operation of Web 3.0 software.

1. Performance

The metaverse is quickly picking up steam worldwide – the overall number of followers of Roblox, Minecraft, or Fortnite exceeds 400 million, while in less than 10 years, we’ll witness 1.4 billion mobile AR users.

Just imagine what will happen if they all access software simultaneously.

Will it cope with peak load and remain operable?

Will it be able to sustain such a load every day?

What load limits does it have?

Server- and client-side performance testing helps find any limitations and bottlenecks (including latency issues), as well as ensure high speed, stability, responsiveness, and scalability of the metaverse under peak load conditions.

2. Cybersecurity

When adopting the metaverse, companies can confront multiple, completely novel challenges related to its security.

For instance, vulnerability attacks to achieve desired access, avatars tracking the virtual location of users, identity frauds that ruin people’s reputations, NFTs hijacking attack simulations to steal financial data, and copying digital stores to deceive consumers, just to name a few.

With the help of penetration testing, vulnerability assessment, and social engineering, you can simulate diverse attacks to spot vulnerabilities and decrease the above-mentioned risks.

3. Functionality

Functional testing eliminates major and critical software issues before going live. It also ensures that features (for instance, authentication, payments, interaction with other users, proper work of audio and video, etc.) work as expected and comply with set requirements. Therefore, QA manual engineers apply from smoke to acceptance testing and validate defects to confirm that the reported issues are fixed.

4. Accessibility

The WHO states that there are 1.3 billion people across the globe with different disabilities. To offer an impeccable digital experience to all of them, organizations should confirm that the software meets global accessibility standards, such as the Web Content Accessibility Guidelines or the Americans with Disabilities Act.

Therefore, we suggest ensuring that the metaverse provides audio or visual hints, has an alternative to controlling movements; the content is readable/easily understandable, and that everyone can successfully navigate the software.

5. Usability

Usability testing at the early implementation stage is the best variant to understand the ways real users interact with the software, what problems they face; assess how much time they spend on completing diverse tasks, and evaluate their satisfaction levels.

During testing of the metaverse software, the QA experts check whether the platform meets user expectations and is intuitive enough. They also identify flaws in interface design and logic, verify the simplicity of user journeys, make sure the quality of users’ locomotion is high, and more.

6. Integrations

To provide high interoperability of the metaverse and detect issues in the business logic of the software as soon as possible, it’s important to verify the quality of APIs.

Tests simulate end-user behavior, launch a chain of API calls, and help ascertain that APIs send requests and return the responses with the correct data.

7. Immersion

Immersion is especially significant for the metaverse ecosystem. If the level of immersion that the software provides is too high, end users are likely to experience cybersickness with unpleasant symptoms as headache, dizziness, eyestrain, nausea, etc. On the contrary, insufficient immersion will make it harder for users to fully delve into the metaverse.

The QA specialists ensure that while working with the metaverse, users don’t experience any discomfort and can fully plunge into the virtual world.

8. Localization

The QA teams focus on localizing the metaverse to provide end users with access to content in their native languages and make sure it’s tailored to the cultural specifics of their homelands. For that, they verify texts embedded into graphics, figures and currency, voiceover, subtitles, make sure that graphics and colors comply with the specifics of the target region.

Considering that the metaverse is a new, while at the same time a rapidly developing market, companies should often verify the quality of existing functionality.

Manual testing only can be challenging and time-consuming. To decrease overall testing time, optimize QA costs, increase test coverage, and reduce the probability of human error, organizations can make use of automated QA workflows.

Conclusion

Web 3.0 provides great opportunities for businesses from multiple industries due to decentralization, smart contracts, AI, advanced connectivity, semantic upgrade, better engagement, and uninterrupted service.

However, this technology is still rather complicated and challenging to introduce. To ease the process and ensure seamless digital experiences, companies can supplement the development activities with need-driven quality assurance – from functional testing to test automation.

Reach out to our experts to talk about your QA related issues.

A significant jump in the number of players occurred during the isolation of 2020, boosting the revenues in digital gaming to $174.9 billion in the same year. Today, over 3 billion people play video games to combat boredom, escape the real world, make new connections, and even learn new skills.

As the number of players grows, so does the role of QA to safeguard game integrity, fulfill end-user needs, and build their trust. Therefore, the question arises: how can an effective QA strategy help you release a first-rate game, be it on PC, console, or mobile devices?

We’ve got you covered: in this blog, we’ll walk through the reasons why quality assurance is a must and unveil testing types, helping deliver exceptional game experiences to consumers.

The pivotal role of QA for video games: 3 reasons named

Let’s delve into the reasons why QA plays a critical role for the gaming industry.

1. Optimized costs

By implementing QA early in the development phases, organizations track and eliminate defects before they cause any damage, like constant crashes or failed in-game purchases, and avoid expensive post-launch expenditures.

Just look at this case: due to high anticipation, CD Projekt SA compromised on quality to meet the release schedule of Cyberpunk 2077. The game failed due to dozens of bugs, which damaged the studio’s quality-first image. Fixing the issues cost the company almost $1b.

This kind of a misstep can be prevented with professional QA.

2. Advanced gaming experience

A buggy game is unlikely to be enjoyable for players, instead, it hinders gameplay, causes irritation, and generates a bunch of bad reviews. As a result, it tarnishes a company’s reputation, erodes loyalty, ultimately reducing revenue.

QA helps turn things around. By meticulously identifying glitches and technical hurdles, organizations ensure an immersive environment, fine-tune gameplay mechanics, and prevent lags and disruptions. All these contribute to an uninterrupted experience, keeping users engaged and enhancing their retention rates.

3. Improved safety and reliability

In-game vulnerabilities are of value to cybercriminals, allowing them to steal internal currencies, expensive digital items, and private information. According to Akami’s State of the Internet report, cyberattacks on player accounts and gaming companies increased by 167% in 2022.

Through quality assurance, businesses uncover injection points, reducing the risk of fraud and preventing cheating and unauthorized access.

7 core testing types to release top-notch, engrossing games

To deliver a high-quality game and provide an unsurpassed first impression, organizations can apply 7 critical types of testing.

1. Functional testing

Before the game goes live, businesses need to ensure that it meets the stated specifications and runs smoothly. Functional testing helps trace out issues related to audio and video, design, basic game mechanisms, and payment gateways, as well as errors in installation and launching.

2. Performance testing

In June, PUBG’s concurrent players reached over 376,000. Consider the high performance required to keep the game from crashing!

To ensure flawless operation, businesses should conduct stress testing. Since a sudden surge of users can lead to slow functioning, data losses, and security issues, it demonstrates how the game operates beyond its projected capacity.

Load testing, in its turn, allows checking the overall performance and identifying the maximum number of simultaneous players.

3. Cybersecurity testing

The global gaming market is estimated to reach $384.9 billion by the end of 2023. As the industry grows, so does the risk of cyber incidents.

Source: Statista

In 2019, cybercriminals discovered a vulnerability in Fortnite and gained access to 80 million accounts. They stole virtual currency, eavesdropped and recorded conversations, and used players’ credit cards to purchase items. No one wants to get in a similar situation, right?

So, how to mitigate such hazards? Through robust cybersecurity testing, businesses uncover weaknesses in cyber defenses, ensure sensitive data protection, prevent hacking and cheating, and safeguard in-game transactions.

As part of cybersecurity, compliance testing helps make sure that the game meets industry regulations to increase user trust and avoid hefty fines.

4. Compatibility testing

According to the Statista Global Consumer Survey, 54% of adults prefer playing video games on smartphones, 35% — on game consoles, 32% — on PCs or laptops, and 25% — on tablets.

To provide an unrivaled experience to all consumers, the organization needs to test compatibility across platforms, operating systems, and browsers.

As people use a wide range of hardware configurations (different phone models, graphics cards, processors, and memory sizes), it’s also critical to guarantee that the game runs smoothly on various setups without crashes.

5. Localization testing

To make the game enjoyable for players across the globe, companies should prioritize localization tests. It allows the adaptation of the content to the cultural nuances of different regions and ensures the translated version of the app is consistent and clear.

Localization QA helps identify bugs in these three aspects:

  • National: incorrect currencies, calendars, metrics, number formats, and symbols.
  • Visual: improper fonts, truncated characters, and placement of graphic elements.
  • Functional: misleading commands and links, corrupted audio or text.

6. Usability testing

Consumers expect to spend a minimal amount of time figuring out how to navigate the game. After all, who would want to waste hours on it?

To make sure that players can effortlessly dive into the game, QA teams may suggest adopting usability testing. This helps identify glitches in the user interface, controls, mechanics, and menus, providing engaging experiences with no interruptions.

7. Test automation

To speed up QA processes, release a high-quality game faster, and stay one step ahead of the fierce competition, businesses often opt for test automation.

It’s especially beneficial in the long run as it reduces QA expenditure, saves efforts on repetitive tasks, and facilitates regression testing that is vital to make sure the newly added features haven’t affected existing functionality.

Closing remarks

As the gaming industry continues to grow and evolve, one thing remains constant: the pivotal role of QA in helping optimize costs, deliver advanced experiences to players, and improve software safety and reliability.

To make the game stand out in the IT market, businesses may conduct 7 core testing types: functional, performance, cybersecurity, compatibility, localization, usability, and automated ones.

Searching for QA support in releasing top-performing video games? Contact a1qa’s team.

The article was published on a1qa’s LinkedIn.

The telecommunications industry has recently been undergoing a rapid change. In addition to rapid B2B telecom market growth, which is expected to reach $181.35 billion by 2030, a global shift to remote work and the increased load on networks has forced providers to rethink their value propositions. Are you one of them? Read on.

Meeting the growing demand for higher-speed networks, mitigating cybersecurity concerns, and migrating to the cloud top the list of requirements for satisfying end users. 

Considering that the forecasted number of mobile audiences globally is projected to increase and reach 7.49 billion in 2025, maintaining a high quality of service becomes an absolute must. Among other things, fast and properly functioning software serves this purpose.

That’s where OSS and BSS come into play. How can we ensure their sound functioning? What actions should be undertaken when upgrading to the latest version or switching to another provider? Welcome to a1qa’s practical guide for finding these answers.

WHY DO OSS/BSS AND QA SHOULD GO HAND IN HAND?

OSS and BSS help companies streamline daily activities, improve operational efficiency, and mitigate business risks.

Through OSS, telecom providers oversee diverse operations with networks such as planning, configuration, service delivery, and fault management. BSS is responsible for the interaction between telecom companies and their end users. This stack includes billing, subscriptions, CRM, and more.

Why do these systems require thorough screening?

Reason 1. The activities performed within their work are related to the processing of sensitive and personal data of end users, and often such databases possess millions of records. When migrating to a new billing solution, for instance, these extensive quantities of data must be transferred in full and without affecting the routine actions of subscribers.

Reason 2. When undergoing a digital transformation and following industry trends such as deploying edge computing for increased bandwidth and low latency or switching to 5G for accelerated connection speed, chances are high that their overall complexity will place a burden on telecom providers.

Reason 3. Need-driven quality assurance makes the process of attaining business goals less complicated — 93% of service providers stated that it positively affects customer satisfaction and decreases the outflow of their subscriber base.

QA and software testing eases the process of modernizing digital solutions, ensures boosted cybersecurity and performance, and allows for wise allocation of budgets as QA consulting and analysis helps to accurately define the pool of necessary verifications.

TOP 10 TESTING TYPES TO ENABLE SOUND OSS/BSS OPERATION

1. Performance testing

You definitely need both server-side and client-side performance checks to make sure that OSS/BSS can cope with the required load, an ever-increasing number of transactions, simultaneous users, or to verify that the systems can be easily scaled up or down, depending on the changing project requirements.

For instance, an international telecom operator serving more than 60 million subscribers globally was to migrate to a new billing system which must withstand the load that was previously distributed between 25 solutions. They relied on us, and we opted to make a load testing methodology audit by examining the architecture of complex documents, analyzing both scripts and load generators, as well as monitoring the load, system status, and equipment during testing. This approach helped identify more than 100 bottlenecks that could negatively impact software throughput. Thereby, overall customer experience improved, contributing to the increased loyalty of end users.

2. Functional testing

OSS and BSS must operate in compliance with business requirements without any issues, the systems must seamlessly fulfill diverse operations with customer accounts, manage inventory, generate bills, and much more. For that reason, the QA engineers carry out different functional testing verifications — from smoke to acceptance checks — and verify separate software parts as well as the entire system.

Have a look at this example: a global distributor of telecom IT solutions for service providers, telecom operators, and their partners had a business goal to improve the quality of a convergent billing and customer service system, a comprehensive self-service system, and an integration platform.

What did we do? We developed test models and test strategy, functional tests, performed testing of new software versions, and ensured proper work of the high-priority functionality related to joining subscribers from multiple locations into groups for providing discounts on monthly communication fees.

In half a year, the company released sound functionality to the market with no defects detected during the acceptance testing.

3. Cybersecurity testing

OSS/BSS systems operate with personal users’ data and money transfer. So, it’s important to identify vulnerabilities, assess probable damage if there are security breaches, and confirm that the encryption of data at rest and in transit works fine, restricting access to information and diverse systems within OSS/BSS stack operates properly.

For that, task your QA engineers to perform penetration testing, vulnerability assessment, static code analysis, and other high-priority verifications. They will help minimize the risk of external attacks and save costs as defects will be detected at the earliest SDLC stages.

Also, companies’ IT teams must always accurately manage patches to have the latest security updates.

4. Regression testing

During the development process, a minor functionality tweak can cause unexpected software behavior and even critical failures. To make certain that recent changes and defect fixing haven’t broken well-working OSS/BSS parts, embed regression testing in the primary SDLC stages and check any functionalities that relate to introduced changes or fixed issues.

To decrease pre-release testing time on large-scale projects, speed up time-consuming, routine verifications, increase test coverage, and spot issues earlier in the development process, apply automated testing.

As an example, a provider of cloud-based software for inbound, outbound, blended, and omnichannel contact centers reduced huge technical debt consisting of 3,000 voluminous test cases with our test automation support.

5. Integration testing

The OSS/BSS stack is comprehensive and consists of multiple modules — inventory systems, documentation and reporting software, and other parts. To verify that these components smoothly integrate with each other and the entire telecom solution as well as that data is seamlessly transferred between them, utilise system integration testing using a big bang, top-down, bottom-up, or hybrid approach.

Read the full article here and delve deeper into the other 5 testing types that are instrumental in guaranteeing a top-notch OSS/BSS system.

If you’re ready to ensure high quality of your OSS/BSS system with professional QA support, contact a1qa’s team.

The global Web 3.0 market size is projected to reach 81.5 billion by 2030 — we are witnessing how organizations shift smoothly from Web 2.0 to its advanced version, Web 3.0. But what is Web 3.0, and how is it practiced in today’s world?

Within Web 3.0, companies offer AR spaces and virtual worlds for holding meetings, providing medical care, educating, and socializing. For example, in 2021, Nike opened a Roblox-based showroom and has attracted almost 7 million consumers since its release.

However, as Web 3.0 products are highly sophisticated, businesses should take exceptional care about their quality.

In this guide, explore the benefits companies attain with Web 3.0 as well as 4 testing types that allow moving flawlessly to Web 3.0.

Migrating to Web 3.0: benefits to reap

Combining a range of novel technologies, including AI, ML, IoT, and blockchain, Web 3.0 promotes better human interaction and improved user experiences within dimensional worlds.

Compared to Web 2.0, primarily characterized by a multitude of cyber hazards, lack of proper security, and total control by large companies, Web 3.0 brings more powerful benefits for both organizations and users. Let’s take a closer look at 5 of them.

1. Enhanced privacy

One of the alarming issues with Web 2.0 is the lack of safety, resulting in digital threats such as cryptojacking, DDoS, SQL injection, malware, DNS tunneling, and man-in-the-middle attacks (MITM). It certainly has a detrimental effect on the company’s reputation and depending on the industry, the average cost of a data breach may vary: for healthcare, it reaches $10.10 million, for financial — $5.97 million, and for technology — $4.97

Source: Cost of a Data Breach 2022 Report

In July 2022, hackers stole personal data (social account and property information, addresses, policy numbers, bank reports) from KeyBank’s customers via a third-party insurance vendor. The damage totaled $5 million. This can probably highlight the pivotal role of comprehensive software testing to verify the security policies and tools of both the organization and its providers.

Due to the decentralized nature of Web 3.0 and embedded blockchain mechanisms, hackers find it much harder to penetrate the network.

2. Customized experience

Web 2.0 is filled with intrusive advertising that does not always meet the needs of end users, pushing them away. AI algorithms of Web 3.0 allow detecting end-user preferences, adapting to them, and providing personalized offers.

3. Data ownership

Nowadays, global corporations, like Facebook, Microsoft, or Amazon, collect consumers’ personal data to sell it to advertisers, making billions on it.

Comparing Web 2.0 vs Web 3.0, the latter allows end users to become the only owners of their sensitive information, choosing who to grant access to.

4. More efficient search

Today’s search engines don’t always operate smoothly and don’t always deliver the right results. As an integral part of Web 3.0, the semantic web doesn’t focus on keywords, but on the meaning of words and on the digital context. This helps users to easily find necessary information as the web pages are better sorted.

5. An advanced immersive experience

Immersive capabilities erase the boundaries between the physical and virtual worlds. AR/VR technologies create new ways of interacting with people, goods, and services.

For instance, due to Web 3.0, 95% of healthcare organizations provide patients with distant assistance, which is twice as much as it was before 2020.

eCommerce companies can also offer their buyers a unique shopping experience regardless of their location, which means an expanded client base and more profits.

A comprehensive QA guide: migrate to Web 3.0 with confidence

As the metaverse, AR/VR technologies, blockchain, and Web 3.0 products are intertwined, it’s crucial to apply the most suitable QA strategy. We suggest following a QA guide that includes cybersecurity, performance, accessibility, and usability testing to smoothly move to Web 3.0 and deliver high-quality software to end users.

1. Cybersecurity testing

Since Web 3.0 is a complex concept, checking the security of its core aspects is a must.

It’s vital to conduct penetration tests, vulnerability assessment, and social engineering, helping simulate attacks and identify bottlenecks that can tarnish reputation and affect customers.

Being an intrinsic part of Web 3.0 software products, blockchain transactions can also be exposed to malicious attacks and viruses, thus requiring the early detection of loopholes. The lack of security measures may result in large financial damages, like what happened to the cryptocurrency exchange Bithumb which lost around $30 million in coins as well as the customer’s trust.

2. Performance testing

High speed, stability, and scalability are top priority aspects for today’s applications, and the same is true for Web 3.0 solutions. According to a survey by Unbounce, 70% of consumers said that page load speed affects their decision to purchase items.

The same scenario can be prevented by introducing performance testing. Try to imagine how many people can connect to a metaverse, but the question is, can your solution handle that load? In order for Web 3.0 apps (especially for AR and VR) to operate like clockwork, the company needs to identify all possible latency issues and ensure high speed, stability, responsiveness, and scalability of the software under both normal and overload conditions.

3. Accessibility testing

Since most Web 3.0 solutions combine virtual, augmented, and physical reality, companies should analyze from the ground up if people with disabilities can easily use them.

Therefore, organizations should ensure that the app offers special features, like captions and audio/video hints to provide an inclusive and easy to navigate IT solution for absolutely all customers.

By applying accessibility testing fulfilled in accordance with the Web Content Accessibility Guidelines and other standards, companies verify whether:

  • The alternative movement and control methods work properly
  • Consumers with eyesight impairments can perceive visual elements and available content
  • The headset triggers discomfort for certain groups of users (e.g., those who wear glasses).

4. Usability testing

If the Web 3.0 software product is too immersive, it may cause negative experiences, like motion sickness, eyestrain, headaches, and fatigue.

To deliver an intuitive and user-friendly app, companies apply usability testing. This helps identify virtual and physical balance, problems related to the end-user interaction, and failings, such as players falling through windows or getting stuck in other objects.

To put it short

Migration from Web 2.0 to Web 3.0 helps businesses enhance privacy, customize end-user experience and provide data ownership, efficient searching, and advanced immersive engagement.

Adhering to a QA guide, embracing cybersecurity, performance, accessibility, and usability tests, may assist organizations in releasing competitive Web 3.0 solutions and delivering a flawless digital experience to consumers.

When you are ready to boost your Web 3.0 software product quality, contact a1qa’s team.

With the advent of advanced tech, healthcare institutions have leaped forward in embracing a digital mindset to transform and enhance relationships with patients. By applying innovations such as AI, VR, 3D printing, gene editing, and many others, medical establishments revolutionize their approaches to care delivery and prolong our life expectancy.

However, when applying this state-of-the-art software, healthcare employees use personal patients’ data more than ever before relying on health conditions and previous disease records. This is why while developing digital clinical assistants, we suggest making sure they comply with standards and don’t cause any harm.

Among the most pervasive regulations in healthcare, HIPAA stands out ― The Health Insurance Portability and Accountability Act. Aiming to defend sensitive patients’ data, every eHealth solutions developer tends to follow these inviolable safety obligations.

In the article, we bring to notice the HIPAA benchmarks and shed light on the strictly required data security aspects that aim to provide patients with greater control over their personal data and ensure its full protection. Furthermore, we appraise how QA and software testing services can help comply with the established norms.

Standards: regard or disregard…

Due to being among life-threatening industries, healthcare doesn’t excuse any errors. Even a minor one can trigger critical consequences for human well-being. Let’s say an unintentional misprint in prescriptions may cause inappropriate treatment or no treatment at all. Inaccurate medical equipment setup can implicitly affect the health state. If not mentioning negative scenarios that may occur when compromising on software quality and not adhering to requirements.

As it’s a mandatory step of verifying eHealth solutions’ functionality before going live, the HIPAA community sets penalties for violations of the regulations. In 2022, alongside a substantial increase in fines, reaching $60,973 only for a minor violation, the number of breach cases has also grown.

Moreover, businesses with 500 and more individuals impacted by leaks get to the Breach Notification Portal, known as the “Wall of Shame,” severely tarnishing the company’s reputation and reducing patients’ loyalty.

Shifting to digital document storage and management, information protection is gaining a greater priority. Businesses should implement safety measures, as private data might turn to the object of cyber attacks and inappropriate data usage. HIPAA Journal indicates the number of malicious actions is only soaring within years. In total, around 50 million Americans were affected by health data leakage in 2022.

Source: HIPAA Journal 2023

Following three of HIPAA’s cornerstones

Within this eHealth law’s legal force, every organization and its partners that perform whatever activity over PHI undertake to comply with the Act’s requirements. It begs the question, what are those rules eHealth solutions should coincide with?

Despite the norms’ intentional vagueness, sensitive information keepers should take the digital, material, and managerial guarantees into work, as well as risk evaluation and ways of eliminating information breaches’ consequences.

Let’s get a more detailed grasp of each HIPAA’s basic pillar, helping provide PHI integrity and complete privacy.

1. Technical safeguards

Hacking and IT incidents are now the foremost means of data security violations. Though organizations are now much better trained to expose malicious usage, the number of cyber attacks is only increasing. By 2022, it reached 707 cases in a year.

Intended to protect PHI, digital regulations assume data encryption whether it transfers within a company, moves outwards on an organization’s internal firewall servers or is kept in storage. Hence, if the data falls into the hands of fraudsters, they won’t be able to read, decipher, and harness personal details.

While encryption is becoming a mundane phenomenon, HIPAA proposes to adhere to the following standards to defend the data:

  • Access control – providing access to electronic PHI only to authorized individuals and preventing unauthorized penetration.
  • Audit control – recording all actions related to electronic PHI, such as deleting or changing data in the electronic medical card.
  • Integrity – ensuring the consistency of stored information and eliminating its destruction by unauthorized users.
  • Person or entity authentication – verifying that the authentication process goes smoothly.
  • Transmission security – checking the encryption and safety of the electronic PHI delivery methods.

2. Physical safeguards

Moving beyond the online space, organizations should keep all kinds of devices leveraged to access PHI safety. They opt for various scenarios of storing data, and have to be well-secured to avert unsolicited information usage. On-premises, cloud, or rented servers ― it’s no matter.

So, HIPAA material protection measures include 4 enforcing regulations:

  • Facility access controls – restricting physical access to PHI.
  • Workstation use – eradicating a possible negative impact and security risks related to the workstation’s surroundings.
  • Workstation security – adopting physical protection to all workstations that possess access to PHI.
  • Device and media controls – verifying the transfer, removal, and reuse of electronic media, containing PHI.

3. Administrative safeguards

One more pivotal aspect of a HIPAA compliance checklist is risk regulations. This area is under the most thorough control, which is held continuously to ascertain the company’s holistic and sustained risk management. To meet the norms, HIPAA’s specialists recommend complying with a set of standards to evaluate the already existing safety measures and analyze possible hazards.

QA as an accelerator of suiting HIPAA’s checklist

The development and digital life of any IT solution are speeding up with years. Due to heavy competition in the market and high user expectations, companies are to release reliable software at short notice.

As for eHealth products, companies should consider their potential functioning failures with particular emphasis. Quality assurance can be a powerful way to eradicate them, ensure flawless operation, and meet all the safety requirements.

Security testing lays in the heart of getting HIPPA compliance, as its main purpose is to ensure data privacy and end-user confidence in the application. Penetration testing is the most progressive and topical approach to derive these results. Acting like real hackers, the specialists may identify the bottlenecks in advance, so they can decrease chances of cyber incidents.

Since medical software products often receive updates and new components, it’s crucial to continuously track that they do not contain any vulnerable points. As this is a time-consuming activity, businesses adopt test automation to speed up regression checks and deliver a high-quality IT product to the market on time.

However, HIPAA compliance is not the only thing that indicates that an eHealth solution operates well and satisfies customers’ needs. Noteworthy is looking at the application from various angles to ensure its comprehensive and smooth work. As there’s no one-size-fits-all QA strategy for every project, specific business demand and objectives speak volumes about an appropriate QA package.

But companies may choose full-cycle testing, a one-stop QA measure that helps determine the necessary testing types performed during all the SDLC steps. It can include functional and compatibility testing or mobile and performance testing, or others that suit the project’s goals. Thus, one might be confident in the software quality and avert any kinds of defects in the go-live stage.

Taking an example, a1qa’s team provided all-embracing QA support, including assistance in HIPAA compliance, to a developer of the wellness portal and mobile apps. In addition to getting ready for passing HIPAA certification, the QA specialists performed thorough functional and compatibility testing, as well as test automation. Thanks to this, the solution under test successfully underwent the security and privacy control and featured total data protection.

In a nutshell

Within the healthcare industry’s gravity, standards compliance has become an integral part of medical software development.

According to HIPAA regulations, any eHealth solution should comprise technical, physical, and administrative safeguards as well as continuous maintenance.

To ensure medical IT products’ release and attain high quality and complete privacy, businesses should consider software testing as an inalienable SDLC step. By applying a need-driven QA bundle, you can meet desired outcomes and enhance customer satisfaction within tight deadlines.

Need support in eHealth software testing? Reach out to us to get a consultation with our QA experts.

61% of end users expect the app to load in 4 seconds or less, and 53% of them abandon the software because of its slow start or other mobile-related issues (crashes, bugs, or freezes). This is one of the reasons why companies may need to focus on mobile app testing, helping produce IT products with the minimum number of errors.

In the article, let’s explore everything about mobile app testing: its significance and software aspects that are mission-critical to verify to launch a high-end product.

Why do you need mobile app testing?

Just have a look at this considerable leap. With the rapid proliferation of smartphones, tablets, fitness bands, smartwatches, etc., the number of app downloads reached 255 billion in 2022 compared to 204 billion in 2019. By the end of 2023, it’s predicted to hit 299 billion.

Source: Statista

Mobile apps have definitely become the hub of many industries. For example, eCommerce mobile IT solutions allow shopping online, instantly getting information about the latest promotions, and visiting several stores simultaneously within one click. Users are often impatient and want everything at once, so slow loading and bugs that prevent stable operation may form a negative impression.

Let’s also take the media industry. A clear example of our lives in today’s fast-moving world — whether in the car or on the plane, we use mobile apps to watch news and videos, listen to the radio or music, and write a few lines to friends or relatives. And to catch up with this pace, mobile apps literally need to fly.

To make sure they work as intended and meet customers’ needs, businesses adopt mobile app testing, as it helps enable trouble-free apps operation at any time, under different loads, and across multiple platforms.

Mobile apps testing: what to check?

Unlike web products, mobile ones are much more complex, containing a plethora of functions and more advanced methods of interaction, such as touch actions (e.g., scrolling and swiping) and voice functions (e.g., Siri), which require their constant verification.

Along with that, QA specialists should check the software in different situations: with and without connection or when it’s unstable as well as when switching from one network to another. After all, mobile apps work offline as well. If not testing all these cases, then it may result in numerous errors during the exploitation phase.

Let’s take a closer look at 6 main aspects of mobile solutions that are mission-critical to test to produce a high-quality product and get ahead of the curve with it.

Aspect #1. Functionality

What do people usually do when finding a bug in a mobile app that prevents its further usage? According to the Dimensional Research, 80% of customers won’t use faulty software more than two or three times.

To ensure that the IT solution works in line with the requirements and behaves as intended, companies implement functional testing.

Aspect #2. Performance

Nothing makes end users more excited than stability, especially when it comes to the IT solution performance.

Performance testing allows checking how the app copes with the regular and increased loads, and how it behaves when millions of consumers concurrently carry out online transactions. This is especially true for eCommerce and eLearning solutions to ensure smooth running during Black Friday, Cyber Monday, or just an online lecture with a huge number of students.

Aspect #3. Compatibility

Incorrect display of the interface in different device versions, out-of-screen text, and inconsistency with other smartphone apps — these are some of the defects that arise when using the same software across various platforms. With compatibility testing, QA specialists eliminate these issues and ensure seamless functioning of the IT product across a bunch of devices, operating systems, browsers, and internet connections.

Aspect #4. Usability

97% of users believe that user-friendliness is the most critical quality of mobile apps. Companies may achieve this via usability tests, which are aimed at checking the convenience of software usage and navigation as well as the correct operation and display of all its elements.

For instance, if the company produces an eCommerce app, it’s core to verify the menu layout, product catalog, buttons, and other elements. Are they arranged conveniently? Can the user intuitively find them and perform the necessary actions? If so, then it may be a sign of good software usability that is able to satisfy customers’ needs and provide them with a positive user experience.

Aspect #5. Cybersecurity

Be it a financial, educational, medical, or other kind of an app, they all collect tons of data (addresses, phone and credit card numbers, and even health-related data). With the rapid shift of processes to the online space, more and more personal data is now stored on the web.

With cybersecurity tests, companies ensure strong protection of the software at all levels, eliminate leakage of personal information, and assure compliance with industry-specific and other international standards, such as OWASP, HIPAA, PCI DSS, etc.

Aspect #6. Interruption

Does the app behavior change when interrupted by notifications, messages, incoming calls, and connected or disconnected networks? This is where QA engineers turn to interruption testing, helping make sure that the software handles various types of interventions. Without it, unexpected interruptions may cause interface crashes, data loss, software breakdown, etc.

Test automation to optimize mobile app testing processes

Some tests are too tedious and time-consuming to perform them manually. To meet the project deadline and accelerate the IT product release, test automation is imperative.

Let’s take cross-platform tests, which are indispensable for mobile apps to ensure their smooth running across a variety of devices. It will take an eternity to check all possible combinations manually — thousands (if not millions) of them. In such cases, test automation greatly hastens QA processes.

Performance testing is also a candidate for test automation (to check response time, scalability, speed, etc.). By automating performance tests, experts generate situations with millions of customers who are simultaneously using the software to see if it handles such a heavy load. A typical case of most eCommerce, financial, and eLearning solutions.

Closing remarks

Online shopping, consultations with bank employees, studying from anywhere, just socializing and entertaining — these are some of the reasons why we daily use mobile apps.

Businesses, in their turn, should take exceptional care about their IT solutions quality to provide consumers with the best experience possible (and test functionality, performance, compatibility, usability, cybersecurity aspects, and more).

In case you’re looking for professional support, reach out to a1qa’s experts to fine-tune your mobile app testing strategy to perfection.

How can telecom companies maintain market leadership in 2023? Adopting novel tech trends can be of help but it is a tricky process. So, how can businesses simplify it while achieving the desired outcomes? In the article, find out the 4 emerging telecom trends and 6 testing types that are pivotal to implementing them.

4 telecom trends to adopt in 2023: make your software unrivaled

Let’s see what trends will shape the future of the telecom industry.

Trend #1. No need to wait with 5G and 6G

Mobile ecosystems are constantly evolving, however, in today’s world, companies are in search of methods to make wireless communication even faster with higher capacity and frequency and lower latency. Even though 5G is still trending, many organizations are looking ahead and gradually introducing 6G, providing better throughput, higher data rates and reliability as well as unrivaled immersive experience when it comes to AR/VR.

Consider this: if 5G offered the speed of 1 GB per second (or with peak data rates of 20 GB), 6G will reach one TB, which is 8,000 times faster than 5G.

Source: Statista

Trend #2. Cloud introduction or amplifying the power of your digital ecosystem

Have you noticed the number of apps migrating to the cloud? Of course, business realizes that their target audience wants to access the software from anywhere. So, telecom companies are also looking for the ways to provide more flexible and scalable solutions with high computing power over the cloud. This is because the growth of such devices as IoT, AI, and ML has driven the demand for more powerful computing capabilities. Here, cloud computing assists in improving program resilience and efficiency, accelerating the digitalization processes, and easily transforming all flowing procedures to meet customers’ needs.

Trend #3. Network-as-a-service (NaaS) or having the network infrastructure without building it from scratch

Since building, deploying, and maintaining routers, WAN optimizers, and other network elements is a cumbersome process, organizations rely heavily on NaaS. NaaS removes the need to invest in network hardware and infrastructure, helping businesses avoid budget overruns.

As user traffic often varies and can exceed the expected limit, NaaS ensures that your network runs smoothly even during high loads and prevents system disruptions.

Trend #4. Edge computing or shortened response time

According to Statista, the edge computing market will reach $250.6 billion by 2024. By storing, processing, and analyzing data locally, edge computing provides higher performance, bandwidth optimization, low latency, refined security, and soundness for IoT, AR/VR, industry 4.0, and other devices possessing sensitive controllers.

It will allow cutting down on exploitation expenditure by reducing large volumes of data previously kept on the cloud.

How to take care of software quality when implementing telecom trends?

It’s critical to ensure a high software level. To achieve this, we see companies applying QA aimed at checking various system aspects and eliminating bugs in them.

#1. OSS/BSS testing

Integrating a myriad of devices, like servers, cloud-hosted machines, tablets, phones, etc., and handling large volumes of transactions, OSS/BSS systems should be able to function correctly around the clock. This allows verifying 3 key aspects of OSS/BSS software:

  • Performance. The number of flowing operations and users skyrockets from time to time, so for the software, it’s mission-critical to withstand all kinds of loads: from regular to peak ones.
  • Security. These systems are vulnerable to unauthorized intrusion, which often results in the leakage of clients’ and company’s private data.
  • Functionality. Can subscribers create, modify, and delete accounts? Can they easily perform all necessary actions, such as tracking and paying invoices? Functional verification assists in confirming that the OSS/BSS solutions comply with the stated requirements and simplify user interaction with the system.

#2. Migration testing

Just imagine this: you have a billing solution containing a slight calculation error. Sure, it’ll cause user dissatisfaction and 100, 1,000, or more customer support calls. Migration should be smooth without affecting the routine actions of subscribers.

The transformation of the telecom product, such as receiving new features, always requires the transition of a large amount of data from the source system to the target one. Migration tests help make this process seamless and ensure required data integrity while preventing its losses.

#3. Integration testing

Telecom software products have a complex structure and comprise a multitude of modules. Just look: one IT solution may include billing, customer support, and self-service systems as well as an integration platform.

But how to make sure that all of them seamlessly correlate with each other? Integration testing is of help in such situations that allow timely identify integration discrepancies in the app and ensure the proper functioning of interrelated modules.

Based on the entire system and its individual parts readiness and the desired deadline, companies may employ different integration testing strategies. For example, the big bang one is aimed at the systems in which all components are already interconnected to assess the integrity of the whole product. If the program isn’t entirely ready, it is better to start with low-level blocks by applying the bottom-up approach.

#4. Performance testing

When you need to combine several systems into a single one or the number of subscribers of your telecom software multiplies, putting performance testing at the core of a business strategy is a must-have.

So, what types of checks are helpful?

  • Load testing — to check that the system handles the required load.
  • Stress testing — to exclude program crashes if the number of users expands.
  • Volume testing — to make sure that the increased amount of data stored won’t cause software breakdown.
  • Scalability testing — to analyze how the telecom product responds to changes in architecture, the number of simultaneous subscribers, and generated requests.

#5. Cybersecurity testing

According to Deloitte, in 2020, cybercriminals stole the sensitive data of more than 500,000 people across the globe from video conferencing and sold it on the dark web. Quite an alarming case, agree? The most common attacks in the telecom sector, where 45% of all are cloud-based, include DNS (79% of companies suffered it in 2020), SS7, DDoS, and others, which ultimately lead to downtime, damaged reputation, and high operational expenditure needed to restore the software.

Well, to prevent breaches within telecom systems, companies make use of cybersecurity tests — conduct a vulnerability assessment, static code analysis, penetration testing, social engineering activities, and more — providing a safe experience for subscribers.

#6. Test automation

Testing telecom software may be time-consuming, especially if done manually. Adopting test automation is a logical choice to reduce test cycles, improve test coverage, and decrease QA costs as well as increase ROI from 37% to 50%, as stated in the World Quality Report.

Closing thought

In 2023, telecom companies may rely on 4 topical trends ― 6G, cloud introduction, NaaS, and edge computing ― to continue providing end users with a consummate digital experience.

And to take exceptional care of telecom software quality, organizations just call for QA and verify the following aspects: OSS/BSS, migration, integration, performance, and cybersecurity, as well as introduce test automation to accelerate the testing process.

In case you don’t plan to boost your telecom product quality yourself and need professional QA assistance, reach out to a1qa’s professionals.

The telecommunications industry has undergone changes since the crisis, driving an increase in traffic from 20% to 60%. When you grow fast, sometimes, challenges appear, like data breaches and unstable telecom app operations.

In the article, we develop the point of QA helping tackle them, and we share insights into how to do that confidently.

QA for telecom products: reaping benefits

Meet John. He is the head of IT department in John & John Corp., a mobile operator with over 10 million subscribers. How much sensitive and financial data company’s products store is anyone’s guess. And sounds like the No. 1 target for cybercriminals.

In addition to cybersecurity, user-friendliness and stability of telecom solutions come to the forefront. Today, one out of three consumers is ready to change providers because of bad customer experience. That’s not a good scenario for John.

93% of the 2021 Network Test Survey’s respondents believe that software testing helps boost clients’ satisfaction and reduces churn. This is the reason why telcos focus on it, so let’s see what advantages John may reap with QA strategies at the core.

Higher customer retention rate and boosted CX

In 2020, the customer churn in the telecom industry reached 21% and was the result of the poor quality of software products. QA is the one to lower these rates and assist in guaranteeing strong protection of end-user data, crash-proof operation, and easy interaction with the app.

Fine-tuned internal processes

To enable internal communication between departments, John & John Corp. implements CRM and ERP solutions. No bugs mean that the main work is focused on enhancing telecom products’ quality and goes as intended, all QA processes are set well, allowing for a faster release.

Core business systems with embedded quality

As OSS and BSS are complex systems containing a lot of data, it’s mission-critical to conduct comprehensive testing to ensure they work efficiently and help meet business requirements. OSS/BSS testing assists in ensuring quality of all the system’s modules, including billing, CRM, data warehouse, network care, service assurance, etc.

Driving business innovation with confidence

The telecommunications sector is constantly offering new technologies, such as 5G, which is predicted to reach $1870 billion in 2030. Not to mention 6G that will become a new reality in the near future.

Source: Precedence Research

Innovation helps companies grow, but technologies also need software testing to offer the ultimate digital experience to end users.

Addressing 3 QA challenges of telecom companies

It’s all clear with the benefits that QA brings to the table. Now, it’s time to talk about the difficulties that companies face when producing telecom software products.

Challenge #1. Too heavy loads

Imagine that John & John Corp. creates a unified billing platform to replace standalone billing systems. It keeps crashing as the load generated by 10 million subscribers was previously distributed across several systems, and now a single platform should withdraw it.

Adding performance testing to a QA strategy is a cure for this issue — to identify performance weak points and determine the app’s behavior under regular/increased loads, making sure it can handle it.

Challenge #2. Alluring target for cybercriminals

Telecom companies store an enormous amount of personal and corporate data transmitted via e-mails, messages, online transactions, phone calls, etc. as well as serve as an entry point to other infrastructures. To prevent data breaches, it’s business-critical to be aware of the most common attacks:

  • DNS attacks are the most widespread among telcos operators. Intruders exploit the DNS vulnerabilities to redirect traffic from the authorized website to the fake one.
  • During DDoS strikes, cybercriminals block the platform by submitting a number of requests that exceed the bandwidth of the network.
  • Another hackers’ method is sending a SIP attack when unusual, non-standard messages containing invalid data to make the system fragile.

John wonders, “What is the remedy for this issue?”

Well, cybersecurity testing helps reveal system vulnerabilities and safety breaches to prevent them from the jump-start. To get as much information about the security state as possible, QA specialists rely on one of the most suitable approaches:

  1. White box — when possessing access to the source code.
  2. Grey box — when partially understanding the product specifics.
  3. Black box — when having only the organization name and the URL of the app.

However, John wants to make sure that the IT solution and the network are intrusion-proof. Then, it’s time for penetration tests — QA engineers implement hackers’ tools and mimic their malicious methods to check the possibility of gaining control over the network and the risk of system’s susceptibility to DDoS and brute-force attacks.

Challenge #3. Slow delivery of new functionalities

When new functionality comes along, it’s crucial to check the quality of the existing features. To do it, John’s team introduces manual regression testing. In time, they realize it is an extremely tedious process, slowing down the delivery speed, and choose automated regression tests. Now, experts focus their time and effort on business-critical tasks as well.

The telecom infrastructure is complex, meaning that manual testing isn’t the way out not only for regression but other testing types as well. Putting test automation at the core of the business strategy helps increase efficiency, reduce test cycles, and expand test coverage. Let alone a faster launch of the updated software version.

In a nutshell

Today, telecom companies need to ensure the high quality of their solutions more than ever, bearing in mind the complexity of the infrastructure, the large amount of private data stored, and the heavy load on the products.

By implementing software testing, businesses reach higher customer retention rates, boost CX, fine-tune internal processes, embed top quality within OSS/BSS, and confidently drive innovation to the market.

Wondering about the state of quality of your telecom products? In case you need professional QA support, reach out to a1qa’s experts.

Say your favorite song out loud, and it immediately starts playing. Of course, if you have an Alexa speaker. Imagine Alexa crashing from time to time. A bit annoying, but still, not the worst outcome.

The failure of a smart inhaler or a sensor or the leakage of patients’ medical data are much more serious issues, making companies focus on ensuring quality of various aspects of IoT devices.

Whether it’s a smart speaker, a car, or a factory, absolutely every IoT solution should function steadily to provide a positive experience to end users. And to achieve this target, businesses should carefully plan their IoT testing strategies.

In the article I’ll tell you how IoT affects our lives and what quality aspects are key to verify and why.

IoT impact on people’s lives

According to Statista, the IoT market size will reach $800 billion in 2023 and $1,567 billion in 2025. A very considerable growth.

Graphic

Source: Statista

Nowadays, IoT is used in multiple industries where the smallest software error results in dire consequences. For example, delivering real-time data from the Internet of Medical Things (IoMT): wearable and other devices that track physical activities, sleep, heart rate, and more. This information enables carrying out diagnostics, planning treatment, and helping provide medical care when needed. Imagine a patient in critical condition but not getting medical support in time because of a glitch in the IoMT.

Or government organizations that also deploy IoT technologies to address various challenges (e.g., traffic jams or street light control). Along with that, IoT sensors embedded in urban infrastructure help create smart cities. This means that the safety and lives of millions and even billions of people depend on the trouble-free functioning of IoT products.

And now I will show you some examples that you shouldn’t turn a blind eye to if your main goal is to provide superior quality of your IoT solutions.

IoT solutions cybersecurity: always be on the lookout

Problem overview

In 2021, the number of connected IoT devices was 12.2 billion, and is projected to reach 24.4 billion in 2024.

As the number of linked software grows and the IoT solution elements can exchange information without human intervention, all of these significantly reduce system security. Moreover, today’s IoT devices collect massive volumes of end-user data: passwords and usernames, contact details, biographical and medical information. This means that companies should provide reliable and high-quality protection not only for the product itself but also for individuals’ sensitive data and the network which transmits personal details.

Let’s look at an example of how hazardous IoT devices are in the hackers’ hands. In 2017, more than 465,000 implantable pacemakers produced by St. Jude Medical had become fragile. The company quickly responded to the situation and addressed the issues. But what consequences it could encounter if the attackers gained full access to the IoMT solutions? By controlling the software and its functions (e.g., battery and heart rate), they could have damaged the lives of thousands of people. And this is pretty alarming.

Addressing the problem

Conducting cybersecurity testing is the remedy to this issue, helping ensure the safety of the whole system at all levels: network, cloud, applications, etc.

Penetration testing allows performing real-life attacks by imitating the cybercriminals’ actions. For IoT products, it’s also reasonable to carry out network penetration tests ― adopting malicious methods to reveal the network’s loopholes and eliminate them from the get-go.

To detect IoT system drawbacks, you may start with a vulnerability assessment of the solution. Checking authentication, authorization, session, multiple injections, and business logic allows ensuring a high-quality and secure IoT web device. For connected mobile apps, it’s necessary to evaluate configurations, traffic interception as well as review the source code and analyze encryption algorithms to detect any keys, logins, or passwords right in the code.

Why is IoT devices performance in the forefront?

Problem overview

Let’s take a look at one example to understand the importance of uninterrupted performance for IoT solutions. IoT in retail helps control the amount of goods on store shelves and warehouses — when needed, smart racks or fridges send a signal to refill the inventory.

Imagine a smart shop. Special RFID (Radio Frequency Identification) tags that are attached to the items allow transmitting the data to the cloud and monitoring the inventory and purchases. However, low performance of IoT devices in retail leads to the failure of the entire chain of stores and requires more investment, time, and efforts to recover the system’s smooth functioning.

Addressing the problem

The key question is: how to produce high-performance IoT products? These are 4 tips that will be of help:

  1. Integrating performance testing into the SDLC stages. Continuous performance testing guarantees that any changes to the code don’t negatively impact the app’s operation.
  2. Conducting load tests. They help measure app performance under specific conditions and determine the maximum load that the software and infrastructure can handle.
  3. Performing stress checks. If the load on web and mobile products doesn’t jump frequently (usually it happens during peak sales periods), forecasting either hundreds or thousands of people may connect to an IoT device is challenging. Stress testing helps assess the behavior of an IoT solution when the load is much heavier than regular.
  4. Verifying IoT’s scalability. The scalability of IoT devices depends on the number of connected software: some support more than a million solutions, others — a hundred million. Here, the main goal is to check whether the IoT product handles the required level of scalability and how it responds to changes in the number of simultaneous users.

IoT compatibility: do all elements work in harmony?

Problem overview

You have a pellet grill and the software to control it remotely: choose a recipe, set the temperature, and monitor the cooking process from your mobile app. On a Friday night, a pop-up window comes up on your phone “Please select the network,” even though it’s already running. It keeps repeating, which bothers you from a great dinner.

Let’s also look at it from the developers’ perspective. Do you know which browsers and OSs the end users are going to use? It’s hard to predict among the variety of devices. In 2021, 64% of people preferred Google Chrome over other internet browsers while 19% chose Safari. It’s hard to please everyone but businesses do their best to provide the majority of the target audience with a high-quality product that brings the ultimate experience.

Addressing the problem

So, what can help here? Compatibility testing is what companies need to ensure that IoT solution elements (platforms, networks, apps, etc.) work in tandem and make sure that the device is interoperable with multiple smartphone versions, operating systems, browsers, screen sizes and resolutions, networks, connectivity protocols, and more.

To provide seamless compatibility, companies may follow 4 main steps: analyzing business requirements and defining the target audience, choosing a testing strategy and designing tests, executing them to identify the system drawbacks, and providing recommendations on how to eliminate bugs.

Final thought

I know for sure IoT devices have made people’s lives much easier: smart homes, smart cities, smart factories — isn’t that a dream?

Due to their complexity, it’s critical to care about IoT solutions quality with great emphasis on cybersecurity, performance, and compatibility.

Don’t miss the opportunity to reach out to a1qa’s experts to ensure high quality of your IoT solutions.

Would Amazon, eBay, or AliExpress be who they are with inconvenient UI, poor design, a plethora of crashes, and no ways of executing transactions?

Bearing in mind that literally any of the client’s interactions with the software influences CX, CX affects the profit of the company, the size of the customer base, the number of loyal end users, and more. And in some situations, dramatically. For instance, once having some bad experience, 1 in 3 consumers can stop using your products.

In the article, find out 4 bad examples preventing your users from enjoying their eShopping experience and form negative CX and never repeat the same mistakes.

CX in eCommerce: why does it matter?

According to Statista, 44.5% of global businesses perceive customer experience as a key competitive distinction.

While the Coveo study highlights that after having some bad experience two or three times, 73% of customers prefer abandoning the brand and its products.

Still not convinced? Then take a look at this — the Emplifi research shows that customers are eager to pay 5% more if they obtain a great experience. So, boosting CX is becoming one of the top priorities for retailers, but how to achieve it? At least, don’t make these 4 mistakes, which we will tell you about below.

Mistake #1. “Usability is the last to care about”

How many customers would Amazon have if its users could only use it in old versions of Google Chrome, or they could hardly find the cart, or the catalog was located at the bottom of the page? Probably not that much, considering that 94% of users form their first impression of a brand based on the app design and its usability.

Bringing usability testing to the forefront helps provide a seamless experience, as it allows studying customers’ behavior, goals of using the product, and motivation. You get this — you better understand which app’s features are mission-critical to bolster in order to boost CX.

So, what to do?

  1. Check UI. To ensure that the user easily interacts with the product via different app pages, visual components, displays, menus, buttons, etc.
  2. Test user-friendliness. To promote easy and efficient use of the IT solution, e.g., checking that the customer can intuitively add an item to the shopping cart without unnecessary steps, find a catalog, or just create a personal account.
  3. Verify UX. To monitor how consumers perceive the IT product and what experience they gain when navigating it.

Mistake #2. “Why do I need to focus on IT product performance?”

In 2021, 59% of customers chose online shopping during Black Friday over offline deals.

After all, who likes endless queues? If so many people prefer using mobile apps for making purchases, of course, companies keep them running steadily. During peak loads like big sales, Cyber Mondays, pre-eve periods, apps have so many reasons to crash, and many consumers leave empty handed. What a nightmare! Performance testing is exactly what helps provide stable functioning of the IT solutions and assist the customers in getting a positive experience during highly-peak periods.

Delving deep, performance tests vary and help achieve different goals:

  • With load testing, QA engineers evaluate whether the eCommerce app handles the intended load.
  • With stress testing, they track the behavior of the system under heavy loads.
  • With configuration testing, experts check the effect that software and hardware changes in configurations have on the overall performance.
  • With stability testing, specialists verify performance during long-term testing with an average load level.
  • With volume testing, they estimate the work of the IT product with the increasing amount of stored data.

If you need to check the stability of the payment systems (especially relevant for scenarios when a large number of customers make online payments simultaneously), then performance testing is also the case.

Mistake #3. “I mostly ignore end-user security”

eCommerce applications collect arrays of private information, including personal customers’ data, credit card numbers, addresses, etc. In distant 2014, hackers penetrated eBay and accessed 145 million end-user accounts and even reached employee credentials that opened them the door to corporate records.

Protecting sensitive consumers’ and enterprises’ data is essential to both end users and organizations themselves. According to the Mobile Security Index Report 2021, among the most common consequences of mobile-related compromise are loss of sensitive data (56%), reputation damage (37%), loss of business (19%), etc.

Source: Mobile Security Index Report 2021

If you are able to establish a safe environment for its consumers within the software, you foster greater experiences. For example, contented clients become brand advocates, contributing to expanding the customer base.

With a solid cybersecurity strategy at the core, businesses provide privacy of all end-user data, prevent cyberattacks as well as help customers gain confidence in their total security.

To detect major vulnerabilities, adopting penetration testing (one of cybersecurity best practices) might be the way. By acting as cybercriminals, QA engineers imitate their activities and implement methods of system hacking to find app pitfalls. By identifying weaknesses in advance, the company ensures that no data is leaked when the app goes live.

Mistake #4. “I don’t rush, so no need for test automation”

Pre-COVID19 time. Consumers go to offline stores, and online versions of shops are a fallback option for emergencies. Do you remember those days?

The pandemic completely changed our lives and the ways business is done, of course. Everything digital! And now, many companies’ growth largely depends on online products, especially when it comes to retail. Consumers’ habits do also change (and vary from day to day). One of the most common demands is getting everything ASAP. That’s why companies are looking for ways to release software faster but without quality compromise.

How to keep up with today’s breakneck speed of delivery and customers’ behavior changes (all while delivering the eCommerce software more quickly)? We suggest test automation as a help.

The State of Testing Report 2022 highlights that only 11% of companies have NO test automation in place. And that’s clear for eCommerce software as well — reduced testing time, sped up launch, increased test coverage, decreased costs, optimized QA processes.

By smartly adopting automated testing, companies quickly respond to market changes and guarantee flawless software operation so highly-needed demands for staying ahead of the competition.

eShopping apps are complex and consist of many elements: catalog, shopping cart, payment system, registration forms, etc. They constantly update, requiring ongoing testing in order not to miss a critical bug in production. And it’s tedious to do this manually. To keep up with the high retail market pace, businesses focus on automating QA processes to reduce the costs for testing and focus efforts on the new features to make them of the highest quality.

Summing up

To boost eCommerce customer experience, tech giants take exceptional care of their software and all its elements.

Adopting usability, performance, cybersecurity, and automated testing helps businesses provide end users with a flawless online shopping journey.

In case you need assistance in ensuring game-changing CX, feel free to contact a1qa’s experts and have a guidance session on the matter.

Maintaining high software quality in today’s highly saturated IT market is a challenge, let alone cybersecurity. Protecting personal data has always been a dire necessity. But now, the need is more urgent than ever before — within numerous cyberattacks, novel methods of malicious usage, and sophisticated hackers.

With all that in mind, a1qa is glad to be among the top penetration testing companies according to Clutch’s data-driven research.

Being an independent QA and software testing company for 19+ years, a1qa assists customers in enhancing software quality, including cybersecurity and data protection issues. At in-house CoE for cybersecurity testing, QA engineers are honing their professional skills regarding penetration, compliance testing, vulnerability assessment, social engineering, and other security testing services to help clients make distinctive and lasting improvements in their businesses and feel safe at all levels.

a1qa is deeply grateful to all the clients for their trust and passion in striving to become better together. Here’s what they say about cooperation:

To be eligible for a Clutch Leader Award, organizations should exhibit an unusually high ability to deliver top-tier work to their clients and provide cybersecurity excellence to the customers.

About Clutch

Clutch — the B2B ratings and reviews platform — unites thousands of first-class solution providers and companies across multiple industries while helping worldwide organizations connect with B2B vendors to strengthen business resilience and increase the productivity of operational processes.

Feel free to get in touch with a1qa’s experts to discuss raised QA-related issues. We would be glad to help.

To my mind when transferring valuable data to the online environment, people are more concerned about their safety. According to IT Governance, in January 2020, the total number of leaked records reached 1.5 billion.

That’s why to take the leading positions in the IT market and provide end users with a reliable IT solution, companies put a great emphasis on its security.

In the article, I’ll tell you about the consequences users face with a poorly protected app, and what QA best practices do help launch the software with in-built cybersecurity.

The paramount role of cybersecurity in today’s IT world

People use apps for various activities — eShopping, eBanking, eLearning, etc. — and entrust their personal data. Here, cybersecurity comes to the fore to protect the private information of consumers, patients, and even organizations.

According to the IBM Report 2021, the average total cost of a data breach increased by $0.38 million and reached $4.24 million in 2021.

Source: IBM Report 2021 

The research shows that only in the US, cyberattacks occur every 39 seconds. No doubt, businesses apply cybersecurity practices, reinforcing overall safety level, and watch out to avoid private data compromise.

When it comes to mobile apps safety, performing comprehensive cybersecurity testing is becoming a dire necessity. This allows protecting the IT solution from malware, phishing, and other malicious activities. Let’s have a look at the most common vulnerabilities if not:

  • Data theft. If your software stores a voluminous amount of personal data without having enough cybersecurity measures, apps transmit the information to remote servers where hackers intercept it. Not a positive scenario for the day.
  • Unauthorized access. When the developers rely on familiar encryption without strengthening or changing it, this makes the algorithms weak and vulnerable (and fraudsters gain access to user information).
  • Session handling issues. Such challenges take place when the app allows the customers to perform transactions without logging or authenticating.
  • Reverse engineering. Attackers introduce this technique to understand the app algorithms and structure while creating a malware program that performs the same functions, like a real one. Finally, this assists them in accessing the back-end servers.
  • Client-side injection. Cybercriminals implement malicious code or send an infected link to end users, helping them reach some of the software functions.

4 mission-critical best practices to test mobile apps cybersecurity

When companies understand the problems that end users encounter, it becomes easier for them to build the right cybersecurity strategy to prevent further system penetration and data leakage.

Let’s take a look at the essential cybersecurity testing activities, helping increase the level of mobile apps safety.

1. Conducting penetration testing

I shall start with an example. You’ve probably heard that in 2021, hackers attacked LinkedIn and exposed 700 million users’ sensitive data on a darknet forum. It’s pretty much easier to prevent similar situations when introducing penetration testing, helping protect personal information, detect vulnerabilities, and ensure threat-resilient software.

How to conduct penetration testing to ensure that your software is attack-poof?

  • Discover apps structure. Gather as much information about the software as possible (IT product architecture, source code, functions).
  • Analyze software security. To assess whether the IT solution is vulnerable, QA engineers apply two methods: static analysis (by using the source code without installing the app) and dynamic analysis (by downloading it).
  • Exploit flaws. Ethical hackers simulate cyberattacks to observe the system behavior, find vulnerabilities, and gain complete control over the software.
  • Document results. The team creates a report on detected breaches, safety risks, and recommendations on fixing weak points.

2. Patching software on a regular basis

When a new vulnerability appears, it’s time to make a patch for the app to eliminate deficiencies. It also helps improve the apps performance and add changes to the functionality if needed. With more than 5.7 million mobile apps in App Store and Google Play, just imagine how many customers may become the victims of eCrime with no patches. By carefully testing them, businesses ensure that all software updates are secure and briskly react to flaws while mitigating cybersecurity risks, including sensitive data loss, ransomware attacks, insider threats, etc.

3. Adopting a DevSecOps approach

In the DevSecOps, the development cycles are short, helping identify and fix defects faster, reduce vulnerability risks, and provide software with embedded cybersecurity from the initial SDLC stages.

At the start of the project, DevSecOps allows considering possible security risks, which prevents critical issues at the development phase and reduces QA costs needed for subsequent fixes. Along with that, it provides a high level of IT solution protection and faster delivery to the market.

4. Performing pre-certification testing

To ensure that the app meets international and industry-specific regulations, such as HIPPA for eHealth, PCI DSS for eCommerce and BFSI, 3GPP for telecom, and many others, companies introduce pre-certification testing. It helps eliminate software inconsistencies with global standards of quality, cybersecurity, and data privacy, identify critical software issues, fix them, and get the product certified.

In order to guarantee the IT solution compliance with regulations, businesses undertake 4 essential steps of pre-certification testing:

  1. Analyzing technical requirements — assessing IT solution specifics to determine the core standards for compliance.
  2. Designing tests — defining the scope of QA activities, choosing the right tools, best practices, and creating test cases.
  3. Executing tests — running various scenarios to detect vulnerabilities.
  4. Reporting — documenting the results and describing non-compliant areas.

Closing remark

Just have a look: by performing thorough cybersecurity testing, it’s much easier to protect end-user personal data and prevent further system penetration. When building a QA strategy, we suggest including 4 cybersecurity best practices: performing penetration, patch, and pre-certification testing as well as introducing DevSecOps.

Feel free to contact a1qa’s experts to get professional support in enhancing your software cybersecurity.

While moving to an online environment and introducing technologies, companies face poorly secured systems. This is where cyberattacks become those of the most pressing issues, making businesses vulnerable. The price of data breach fixing will reach $10.5 trillion by 2025.

What do businesses undertake to avoid taking on high costs?

It depends. Some hire in-house cybersecurity specialists while others are looking for support from independent vendors — Software Testing Companies.

Let’s imagine you’ve picked the last option.

Here are the top 5 questions to ask your QA provider to ensure they will help launch faultless and attack-proof IT solutions.

Question #1. “What cybersecurity testing approaches and methodologies do you apply?”

Are you using penetration testing? Right, being one of the up-to-date cybersecurity approaches, it helps simulate hackers’ behavior while identifying the software bottlenecks and mitigating the risk of cyberattacks.

What more? “DevSecOps, of course.” Good. It allows QA engineers to reveal the software’s vulnerabilities at the early development stages, eliminate loopholes, and prevent the system from exploiting by cybercriminals.

Once you have asked what methodologies a QA vendor applies, you will understand what the supplier implements to achieve increased IT product security, reduced QA costs, fixed leaks.

It’s no more necessary to explain that preventing both minor and major attacks assist in avoiding damaged reputation, compromised customer data as well as financial loss.

Question #2. “Do you have a cyber incident response plan?”

They say forewarned is forearmed, so it’s a good practice to think about a response plan in advance and create some actions in case of an emergency to react quickly to malicious usage.

In line with every possible cybercrime type and level, QA providers develop multiple scenarios to minimize the risks of exploiting the software.

In 2020, Interpol’s private sector partners mentioned that the top 4 cyberattacks related to uncertainty provoked by COVID-19 are phishing, malware, malicious domains, and fake news, resulting in the breakdown of large corporations as well as millions spent to restore them fully.

Source: www.interpol.int  

Cyberattacks are becoming more sophisticated requiring new testing approaches to keep up with the pace of hackers. Make sure the QA provider considers sudden cyber incidents to timely dodge them by introducing continuous security monitoring approach paying attention to trends.

Question #3. “Do you ensure software compliance with the global safety standards?”

Working with clients’ sensitive information, range of IT products should comply with global cybersecurity standards (ISO/IEC 27001, PCI DSS, HIPAA, and others). A big deal, as they contribute to:

  • Understanding risk significance and its impact on the system
  • Eliminating data transmission
  • Monitoring suspicious activity and preventing it.

While asking this question, more details on cross-domain expertise help understand which spheres a QA vendor has already worked in.

By ensuring the app’s compliance with standards, the provider facilitates an IT solution safety as well as customers’ protection from all types of harm, including identity theft.

Question #4. “Do you have an internal security policy?”

Clients do trust companies with a well-tuned security policy that reflects:

  • Data protection standards
  • Assessment of business risks
  • Resources and devices used in the workflow
  • Rules for non-disclosing third-party information
  • Guidelines on how to establish information security for the enterprises under national and international regulations
  • And more.

Hackers regularly develop new ways to penetrate the system, which requires a strengthened security policy. If employees don’t meet the safety regulations accepted within the organization, this can aggravate the situation and give cybercriminals an advantage. That is why a credible QA provider has a policy that all specialists follow to avoid data compromise and its leakage.

Sometimes cybercriminals attempt to steal data not by hacking software but by tricking the organization staff. To address similar problems, some companies develop policies to test their employees for alertness (e.g., by introducing phishing).

Question #5. “Do you educate your employees on cybersecurity issues?”

Sometimes, data breaches occur as a result of human errors (lack of expertise, untimely updating, etc.). But the consequences of cybercrimes rapidly spread across intersecting parties while triggering the spillover effect. In 2020, the Federal Reserve Bank of New York claimed that the cyberattack on any of the five most active banks affects 38% of the network because of their interconnectivity.

Providing employees with additional training helps reinforce their cybersecurity knowledge, learn how to correctly apply innovations related to the cyber environment, improve company awareness of internal security policy updates, etc.

Well-prepared cybersecurity testing specialists are assuredly adept at implementing best practices to address cybercrime issues. This can be a five-step testing cycle:

  1. Detecting cyber penetrations — to gain customers’ trust and ensure secure software.
  2. Identifying risks — to evaluate possible methods of threat elimination.
  3. Protecting software — to select the best QA approaches and mitigate potential damage.
  4. Responding to attacks — to analyze the committed attack and explore the ways to upgrade the system to exclude subsequent penetration.
  5. Recovering systems — to develop a response plan for potential breaches and sensitive data loss.

Advanced training on these and many other issues allows QA specialists to work with applications of any complexity, detect loopholes in advance and help release a reliable product.

Closing remark

Within highly sophisticated cyberattacks, companies are ready as never to pay greater attention to cybersecurity testing. It helps protect end-user personal data, minimize risks of cyber incidents, and make sure the software complies with cybersecurity requirements across the globe.

When looking for a QA provider to support you in that, ask some questions on testing methodologies, cyber incidents response plan, safety standards, internal security policy, and in-depth training.

If you’ve already made up your mind, feel free to reach out to a1qa’s experts to get holistic support on cybersecurity testing.

Having brought fast Internet browsing, high-def video streaming, and smooth mobile CX, 4G connectivity is on the way out. Today, we observe the advent of the wireless network revolution or 5G technology upsurge.

It’s becoming a crucial part of online ecosystems while embracing millions or billions of devices and people. What’s more, 69% of networking executives consider 5G as one of the most critical wireless means to perform their business initiatives.

Mobile software development and testing are reckoning on a new generation of connectivity. Let’s clear up why this happens and discover how 5G will hit the IT world in the foreseeable future.

What will the 5G network bring to online users?

The main benefit of 5G connectivity is load speed. While the fifth-generation network has had rather striking test runs, its real-world speed depends on the infrastructure applied. When compared with 4G’s theoretical maximum download speed of 300 Mbps, 5G could provide 10 to 50 Gbps.

Speed estimation

Source: 5g.co.uk

What’s more, the 5G advantages go far beyond velocity — what about the boost in low latency, capacity, and quality? Yes, they are also included.

In most cases, delays in software operation impair user experience while adversely impacting the customers’ loyalty that triggers their outflow.

Surely, no one wants to encounter such issues and their expensive fixes. So, this is where 5G comes into play with its ability to reduce latency to near-zero. While sending and receiving information, 5G may cut time to 1 millisecond which is 200 times lower than 4G. Sounds impressive, right?

With such great parameters of speed and latency, 5G enables increased connection density by embracing over 1 million devices linked up with the same local network. It reinforces the new era of IoT while exceeding the current mobile Internet frames as well as enhancing the AR and VR experience.

Who can benefit from broadband network connectivity?

Considering the active presence of end users in an online environment, network speed is a clue to better CX. The Zendesk Customer Experience Trends Report 2021 indicates that for 50% of the surveyed end users, CX has become a more essential aspect in choosing IT products than it was a year ago.

Superior video apps, improved AR/VR-based software, always-on devices in homes, and many more introduce a breakthrough to online end users while enhancing their CX.

Within closely operating with networks and the Internet, telecom and media players can make the most of the fifth-generation connectivity. With that, businesses are geared towards launching progressive initiatives derived from 5G to astonish their customers and entice new ones.

Moreover, 5G wireless technology holds the potential to help realize remarkable software transformations through reducing costs and elevating productivity. By applying it, companies intensify energy monitoring and management as well as strengthen its generation and distribution while enabling business growth.

The spread of 5G will also influence mobile app development due to the rise of portable devices and sophisticated means of mobile connectivity provided by 5G. What are the deliverables that pave the way for releasing more efficient mobile software?

  • Faster file transfer. It means better data processing that boosts app performance and handling a greater volume of information.
  • Broader IoT implementation. It accelerates the time to fully smart homes and cities within a possibility to interconnect billions of devices.
  • Better integration. 5G enables the flawless embedding of 3D modelling, cloud-based services, more accurate GPS, and other technologies.
  • Higher battery life. With increased speed, low latency, and less dependence on hardware, 5G needs less battery consumption while allowing users to interact with apps longer.

Of course, such technological improvements require exceptional attention to quality assurance before going live. Let’s take a closer look at how mobile software testing may be changed with the surge of 5G.

How does 5G reflect mobile app testing?

The more advanced mobile app development is becoming, the more efforts businesses need to ensure the proper level of software quality. Quicker response time, better data processing, a broader range of novel technologies — all these and many other features push the envelope of mobile app QA and software testing. However, many of the questions surrounding 5G pertain to the network, rather than to the myriad of apps that will eventually utilize it.

The State of Testing Report 2021 by PractiTest showcases that 60% of QA within the surveyed companies are associated with mobile systems and technologies. With that, mobile app testing is gathering more attention. Let’s figure out what testing types the fifth-generation wireless network is up to modify and how to navigate those changes.

Network connectivity

The sharp alteration of speed and performance may need a suitable response with new test environments. Acquiring 5G testbeds helps QA engineers verify the signal distribution, perform 5G design validation, and detect connectivity drawbacks at a physical level.

Security testing

Living in a world infused with IoT, security becomes a greater concern. Embracing millions of devices storing a massive volume of users’ data, it brings information safety and privacy to the next level. The risk of data breaches is high, so precise security testing before going live is a must of IoT-based software development.

Compatibility testing

With the presence of over 750 5G-compliant devices in the IT market, 50% of them being mobile phones. These figures will only grow, extending the banks of test gadgets. By mimicking end-user conditions, verifying software on real gadgets is much more reliable than on emulators. Moreover, due to a great number of non-5G devices, it’s vital to ensure proper work of 5G-oriented applications against lower-band gadgets.

Performance testing

With better file transfer, higher speed, and extremely minimal risk of delays, checking software performance requires right-skilled experts. Being predominant infrastructure in mobile apps, 5G will bridge the mixture of the 5th generation and legal networks. This mixed environment needs robust testing of mobile software interaction while verifying them on the numerous performance configurations.

In a nutshell

Being an IT innovation, 5G connectivity brings enhanced mobile broadband, low latency, and massively synchronized devices that enable worldwide adoption of IoT, AR/VR-based solutions, and a new normal of mobile apps.

Within novel technologies delivered by 5G wireless technology, mobile app development and testing are industries that will experience the fifth-generation network surge the most.

By thoroughly verifying in advance, 5G-oriented apps may bring the value of business growth as well as end-user satisfaction.

Reach out to the a1qa experts and be confident in releasing a high-quality 5G-based app.

How many companies have you heard of passing digital transformation journey in 2021? That’s a tough path, and there are questions to answer. They reimagine IT strategies while introducing innovations while applying brand-new approaches to handle business and operational processes.

Despite that, only 16% of executives submit the successful digital transformation journey. What slows down the digitalization of other 84% of companies?

One of the barriers is a growing amount of cyberattacks. Ensuring data privacy and proper cybersecurity is a top priority of any company aiming to succeed in executing a transformation program.

In this article, we shed light on the top 4 security challenges of digital transformation and QA activities that may help troubleshoot them.

Four security issues that hamper digital transformation

Within the current informational era, cybersecurity has been taken for granted. However, due to swift migration to an online space and digitalization happening globally, companies are encountering an increased volume of cyberthreats. According to Statista32% of respondents admit that the growing likelihood of data breaches was one of the main digital transformation concerns of 2020.

Digital transformation challenges of 2020

Source: Statista 

Why? Let’s get this straight and figure out the top 4 security issues.

Security issue #1. Tech evolution with the same safety level

IT infrastructures are steadily expanding by introducing novel technologies. For instance, cloud computing is the front-runner when it comes to delivering enterprise infrastructure. Also, noteworthy is that hybrid cloud users were twice as likely to have incurred a data breach over the past 12 months.

With that, improved IT solutions in turn have a higher susceptibility to attacks, as these enlarged ecosystems broaden the scope of vulnerabilities while generating more possibilities for hackers.

Security issue #2. Sophisticated cyber incidents

Digital transformation also has a dark side of force. Alongside bringing value, innovations foster malicious actions by providing advanced tools, environments, and approaches to unauthorized apps usage.

For years, cyber attackers have been perpetually nurturing a malware arsenal, so that their behavior has become more unpredictable and thought-out. For now, detecting malusers and forestalling expensive system’s recovery after cyberthreats is rather complicated, as it requires a rock-solid strategy and ceaseless control.

Security issue #3. Overcomplicated cybersecurity standards

Being the most precious entity for any modern business, personal information needs high protection that triggers regulation actions. Within today’s growing intensity of cyberattacks, standards have become stricter and more regulated.

Compliance with cybersecurity standards is a complex and costly task. However, 80% of the data experts and IT professionals agree that stringent security norms can benefit their companies in the future by helping pass the certification and deliver upscale and safe software in the market.

Regulations that cover all life-threatening industries: HIPAA security checklist is for eHealth products, OWASP safety recommendations are for any-domain web and mobile apps, GDPR is for enabling secure data storage and transfer worldwide.

Security issue #4. Lack of the right-skilled people

While malicious users are constantly refining their skills, businesses don’t always have an appropriate volume of finances, experience, and right-skilled employees to address emerging cyberthreats.

With that, companies should gradually reimage budget allocation while keeping up with the relevant cybersecurity insights and providing advanced training for broadening expertise. 

QA for safe digitalization

We strongly believe that prevention is better than the cure. Being prepared to respond to any security breach is not about being anxious but more about minimizing risks especially meanwhile the crisis. So, what actions may be of help to deal with security issues?

Welcome to the handbook to assist you in releasing highly secure IT products.

1. Strengthen security practices

The essence of security issues remains the same while the scale is much larger. The latest edition of the World Quality Report states that the pressure of COVID-19 has sped up digital transformation programs. One of the consequences is that while the business is expanding, the demand for security testing arises.

The more business operations that are being brought to online, the more vulnerabilities and data breaches have gone up. This is why 83% of CIOs and IT directors say that their apps security concerns have increased over the last 12 months.

Starting from security assessments to controlling data protection at the go-live stage, businesses may get substantial value and minimize the risks of cyberattacks. After identifying drawbacks, engineers execute penetration testing while imitating hackers’ behavior to create real-life conditions and not to miss any critical defects.

2. Shift from DevOps to DevSecOps

DevSecOps is all about thinking ahead and projecting “How can I deliver the software in the market successfully?” even when you are on the requirements stage of SDLC. Which of course, is about the determination to automate as many processes as possible including security checks, audits, and others.

DevSecOps assumes a “security-by-design” approach based on the following aspects:

  • Caring about data safety from the very start of an IT project
  • Applying mechanisms that supervise the impact of newly added features on the overall software security
  • Setting up internal safety defaults
  • Separating responsibilities for various users
  • Introducing several security control points
  • Thinking over the actions in case of an app crash
  • Performing audits of sensitive system’s parts
  • And many others.

By considering these points, it is much easier to enable high data protection and become confident in users’ privacy.

3. Optimize security testing with automation and continuous security monitoring

Test automation is an escape solution to the escalating intensity and amount of cyberattacks. By automating security testing, specialists can swiftly perform checks and identify the attack. Besides, it helps increase overall efficiency on the project, accelerate time to market, reduce QA costs.

Moreover, companies are gearing towards implementing AI and ML in the QA processes. Their ability to define the roots of the attack and the system’s vulnerabilities allow for dodging expensive bug fixing after going live and data loss which includes the stealing of intellectual property. The results of express analysis delivered by AI and ML help prevent possible similar attacks and vulnerabilities in the future.

Summarizing

Ensuring data protection and a high level of cybersecurity is among the cornerstones of passing digital transformation.

Within emerging tech advancements, hackers are also nurturing their skills and becoming more adept by strengthening their strategies.

To be one step ahead, companies should consider reinforcing digitalization processes with thorough security testing, including right-skilled personnel, penetration checks, DevSecOps practices, and next-gen QA to guarantee the delivery of reliable and secure software in the market.

Contact a1qa’s experts to get professional QA support in enhancing cybersecurity level.

In 2020, the eCommerce industry has experienced 10 year’s growth in 3 months. That is remarkable, isn’t it?

Despite this rapid surge, online sellers should be prepared for swift changes in end-user behavior patterns. So, what can companies do to make their businesses thrive in 2021 and beyond?

To answer this question, we’ve gathered 6 of the most relevant retail trends and QA activities that can help implement them with ease.

6 RETAIL TRENDS TO CONSIDER IN 2021

Within the growing competition, companies keep on implementing novel approaches to sustain business resilience and outperform their competitors. This is where market players include the following trends in their IT strategies to be one step ahead. Let’s have a closer look.

Trend 1. Combining offline and online spaces

New buyer’s habits make the phenomenon of “bricks and clicks” more widespread. It assumes that retailers apply diverse selling means ― in-store, through the website, or using social media.

As the pandemic is tending to a recession, consumers may need offline places as well where they can enjoy making purchases in person. With that, Rotageek’s survey showcases that 79% of customers are still purchasing groceries in brick-and-mortar stores. So, companies should provide a flawless customer experience (CX) and make sure users have convenient and hassle-free shopping, whether it occurs via an offline or virtual space.

CX role in shopping experience

Source: Rotageek shopper survey 2020 

Trend 2. Customization to boost CX

The ability to adapt to sharp changes in end-user behavior has already been taken for granted. eCommerce players should pay special attention to personalization. Alongside targeted offers, they may cover the whole shopping journey, which includes tailored recommendations, customized interactions with the stores, suitable payment methods, and much more.

By introducing individualization to a greater extent, one may reduce marketing and sales costs, increase customer satisfaction rates, improve sales conversion rates, and boost employee engagement.

Trend 3. Portable purchasing

Considering the rise of mobile apps and the consistently expanding number of mobile users, the term eCommerce can theoretically be converted into mCommerce soon enough within the potential to become a major selling channel.

Why? That’s to be determined, but for now, a great volume of people’s purchase decisions is influenced by exploring extra information on a product or service via a mobile device. And these figures are steadily growing with years.

Trend 4. Expanding marketing horizons with social media

Social networks have already become an environment for brand building and promotion. Converting to an all-embracing marketing tool, social media enables expanding target audiences, obtaining direct feedback, and creating a business strategy based on the statistics all in one place.

Trend 5. AI as a personal shop assistant

Being a useful tool for facilitating forecasting and pricing, now, AI can help meet customers’ needs. AI-based analytics allow companies to rearrange their stocks by promptly suiting buyers’ preferences while enticing more store visitors.

Within escalating accuracy, AI-powered robots that perform work at the warehouses may get the upper hand when it comes to getting products to the shop floor and converting them into sellers bringing value both to businesses and buyers.

Trend 6. Shopping over voice commands

Smart speakers have already become a common means of surfing the Internet. So, companies should rapidly absorb a new fashion of shopping and provide advanced features.

For instance, by applying voice recognition technology, they can deliver exceptional IT solutions while increasing customer loyalty with novel shopping experiences.

QA SUPPORT: 5 STEPS TO SEAMLESSLY IMPLEMENT TRENDS

Introducing retail trends into an IT strategy is simply not enough. Companies should also care about an appropriate level of quality, as the World Quality Report (WQR) 2020-2021 proves its growing significance throughout the whole IT product life cycle.

This is where retailers rely on support of software quality assurance to boost customer experience while attaining operational and business benefits. Below, you can check out five QA steps that we’ve highlighted to launch trends smoothly.

Step 1. Leverage proactive approaches to increase project’s effectiveness

Being an omnipresent approach to managing software development processes, Agile is continually evolving and generating novel practices.

For instance, 52% of the WQR respondents harness the shift-left approach and introduce QA from the very start of their IT projects while dodging expensive bug fixing after the go-live stage and at the same time optimizing QA processes.

So, by adding a progressive approach to a QA strategy, one may reinforce software testing activities and enhance overall efficiency on the project.

Step 2. Implement test automation to accelerate software delivery

Within rigorous competition in the retail market and continuous deployment of new applications, businesses should shorten the SDLC stages and release faster without compromising the software quality.

By applying test automation, one may achieve these objectives as well as provide rapid and frequent releases, improve the transparency of QA processes, lessen QA expenses, and much more.

However, it needs to be introduced wisely, otherwise, an improper approach to implementing test automation may cause problems with environment stability and getting ROI.

Step 3. Include next-gen QA to get confident in business resilience

Total computerization triggers ubiquitous embarking on innovations while enhancing organizational performance and cutting operational costs, and cloud computing can assist in reaching planned outcomes at short notice and keeping supremacy in the market due to their effectiveness and progressiveness.

Step 4. Execute security testing to ensure users’ privacy

The thing online buyers strive for is the certitude in the confidentiality of personal information. As the volume of sensitive data is drastically increasing, penetration testing can help promptly identify any system bottlenecks and prevent malicious usage of an application at the go-live stage.

Step 5. Empower QA culture

Having become an inevitable part of the SDLC, QA needs to be consistently improved to keep up with the rapidly evolving IT market. Companies still face challenges to adopt the right tools and technologies as well as advanced training and mastering novel models and approaches.

So, for 2021, businesses should replace the focus on building a stronger QA community while revising teams’ mindset with greater care of software quality.

SUMMING UP

Following “brick and clicks,” introducing AI- and voice-based solutions, promoting mobile and social media shopping ― all these trends can help eCommerce businesses meet the prime objective — consumers’ satisfaction.

For that, companies should deliver high-quality software. By strengthening the QA culture while including innovations and test automation into a QA strategy, organizations may sustain the leadership in the market, derive business and operational benefits, and delight end users.

Reach out to a1qa’s experts to get professional QA assistance to enhance your eCommerce software quality.

When you are reading this, 83% of enterprise workloads are already in the cloud, according to Forbes, while SaaS contributes to 37% growth in revenue of software development vendors.

SaaS model has definitely influenced on changing the classic development processes and shifting them to the cloud. And it’s the right time, as hyper-digital transformation and the lockdown consequences made many companies accelerate releasing time for their software products, so they had to introduce new approaches and innovations into their IT strategies.

Considering such a progressive impact, the IT market is witnessing a surge of SaaS-based applications. The more solutions emerge, the greater demand is generated by businesses.

The measures that companies should undertake to retain customer bases and entice new users reducing their moving to other IT products include implementing proper SaaS testing.

In this article, we’ve gathered 9 QA factors that may help organizations strengthen competitive advantage and keep the leadership in the market. But let’s start with some SaaS peculiarities required to know before executing checks.

SAAS-BASED SOLUTIONS: 4 REASONS TO TEST

No wonder that this delivery model has led to increasing competition in every application category. Statista indicates that in 2020, the overall number of SaaS-based products has grown by 12% since 2015.

Source: Statista 

That means companies need to be ever more vigilant about providing quality experiences. The reason why businesses opt for SaaS is in its numerous benefits encompassing specific features.

Reason 1. Smart scalability

The option of changing software capacity promptly by request allows tenants to save costs on using cloud services. What’s more, SaaS vendors harness autoscaling mechanism that diagnose the current users’ amount and configure the software according to resize needs.

Reason 2. Regular and rapid updates

Within tight relationship with a SaaS provider, all the solutions’ defects and changes pass through it. As a rule of thumb, the processes of bug fixing and making modifications are fast and frequent. Therefore, one should define a robust QA strategy to optimize running a blizzard of test scenarios at short notice.

Reason 3. Multi-tenancy

SaaS opportunities to use shared cloud resources makes it affordable for a range of various organizations and streamlines software support. Within the approach to provide access to multiple customers, each tenant’s data is isolated and remains invisible to other subscribers. However, a vast number of connections to one vendor may cause difficulties with compatibility and integration. In this very case, improving APIs’ quality can be an escape solution.

Reason 4. Adjustable architecture

One more ground why companies choose SaaS is the ability to customize and specify settings perfectly matching business needs. And this requires thorough supervision, as an inappropriate operation of an IT solution may cause drawbacks after adding some changes that can provoke a growing churn rate.

Therefore, within these specifics, SaaS testing is more complicated than cloud and on-premises apps testing gathering a greater demand and a more profound attitude to QA activities.

9 POINTS TO GET UPSCALE SAAS-BASED SOLUTIONS

To provide a one-stop handbook on performing SaaS testing successfully, a1qa’s experts have prepared a list of 9 QA facets needed to cover the full testing scope and avert going live of bug-prone software.

1. Functional testing

Verifying all levels of connections between IT product components including units, their integration, and system testing, QA specialists check proper operation of functionalities. Noteworthy is that ordinary requirements encompass a myriad of cases tailored to miscellaneous user scenarios. Checking numerous configuration combinations make testing more exhaustive.

2. Performance testing

While on-premises apps are oriented at users’ environment, customer experience in SaaS-based products can be affected by other people. Thus, performance checks are essential — executing stress and load tests, QA engineers identify the upper limits of software capacity and evaluate its behavior under an expected number of concurrent users.

3. Interoperability testing

SaaS-based products entail flawless operation against different browsers and platforms as a prerequisite. Before carrying out interoperability testing, a QA team estimates the most preferable browsers and platforms and distinguishes ones used by a lower number of customers to exclude them. With verifying every browser or platform, QA specialists cover the full scope of testing configurations and provide seamless software operation for a wide range of users.

4. Usability testing

Intending to decrease the churn rate and make a long-term relationship with end users, companies strive to enhance customer experience with convenient app usage at the core. By providing straightforward information architecture, smooth workflows and interaction as well as visual readability and adequate response of generally used functions, one may satisfy consumers with a user-friendly application.

5. Security testing

Within sensitive data, SaaS-based solutions need to enable highly secure storage and disposal of information. Embracing miscellaneous accounts and roles, these applications require thorough validation of access control. To identify vulnerabilities and dodge data breaches, QA specialists perform penetration testing searching for possible bottlenecks.

6. Compliance with requirements

Winning the competition also assumes meeting worldwide standards. Depending on the industry, there might be a need to conduct software testing to comply with HIPAA checklist for eHealth products, OWASP safety recommendations for any-domain web and mobile apps, GDPR for enabling secure data storage and transfer worldwide, and much more.

7. API testing

Connecting with customers’ platforms and other 3rd-party solutions, API testing is a must amid organizations delivering SaaS products. With that, instead of using default user inputs and outputs, QA engineers execute positive and negative scenarios of calls to the APIs and analyze the responses of system interactions. Such approach allows making sure in advance that an API application and a calling solution work in a proper way. It mainly concentrates on the business logic layer of the software architecture.

8. Regression testing

Once having implemented a new functionality, it requires verifying that recent amendments haven’t impacted the developed features. Being an elaborate and cumbersome process, SaaS regression testing incorporates a range of test cases involving all testing types mentioned above and more.

a1qa has experience in delivering comprehensive QA assistance with solid regression testing. Get to know how our QA engineers performed software testing and streamlined assuring quality of the SaaS platform for public housing authorities.

9. Test automation

Alongside optimizing the immersive amount of QA activities and being a great time-saver, automated testing brings such business benefits as cutting QA costs, accelerating time to market, increasing team efficiency, and more.

Test automation is a pivotal element of the CI/CD pipeline that also may facilitate SaaS testing. With the concept of “release early and often” in the heart, it assumes continuously performing checks allowing delivery of faultless software in a strict timeframe avoiding expensive bug fixing.

SUMMING UP

Once having decided to build a truly bug-free SaaS application, there is a need to add SaaS testing in the IT strategy within its specifics including wise cloud resources consumption, prompt updates, multi-tenancy, and customization.

By introducing QA tips from the a1qa’s list, one may improve solutions’ quality, get required business and operational values, and decrease churn rates.

Get hold of a1qa’s experts to improve the quality of SaaS-based products.

Winning the competition is gradually converting into winning trust, as software success in the market depends on the users’ opinion.

Within gratifying end-user requirements as a top priority of businesses, forward-thinking companies strive to astonish customers and provide reliable software. Recent lockdown events impacted re-imagining business strategies and paved the way for accelerating disruptive trends of shifting towards more digital practices of working, communicating, and interacting with customers.

Blockchain may be of help with that through building users’ trust and improving efficiency, and this is why organizations are applying it to a greater extent each year. Statista report showcases the overall spending on this technology is expected to increase by 4.3 times by 2024.

Blockchain testing is becoming a must-have amid companies that are actively using this innovation, as it helps deliver upscale IT products and get confident in their stable and proper operation.

To provide you with a one-stop overview of holistic blockchain testing, we’ve prepared a list of the top 5 industries where introducing this technology is gaining momentum and blockchain app testing may streamline winning trust in the market.

Top 5 industries having blockchain as a pivot in an IT strategy in 2021

1. BFSI

Accounting for 60% of the technology world market value, it is the most blockchain-oriented sector dealing with valuable resources.

Transforming the classic investment and asset management operations and enhancing their transparency and security, blockchain is protecting financial institutions from malicious activity, fraud, and money laundering. Now, it is possible to quickly identify changes in behavioral patterns, trace reported illicit funds, and get deeper insights into valuating risks of all parties.

2. Retail

Retail is also processing a myriad of transactions. Besides, the evolution of these innovative systems paved the way for other activities, such as tracking the flow of goods or verifying payments through a supply chain.

Blockchain technology allows sellers to contact buyers directly without middle parties’ assistance streamlining the products journey and providing a clear overview of its pathway.

3. Real estate

Dealing with en masse paperwork, the future of real estate is about smart contracts helping eliminate commission rates and enable funding release when conditions satisfy both parties. Owing to expanding blockchain possibilities, it allows storing all the documents and transactions in an online space devoting minimum efforts and money.

4. Healthcare

Switching to the online storage of medical documents, this life-threatening industry is highly susceptible to cyber attacks. 93% of clinics have experienced a data breach over the past three years, and 57% of them have had 5+ cyber incidents during the same timeframe.

Considering growing caution in ensuring the safety of personal patients’ data and their trust to healthcare institutions, blockchain may be of help with that. Providing origin of drugs, medical products as well as transparency around health-oriented supplies and therapies, it can help build confidence and propel the industry towards.

5. Government

By encompassing multiple operations related to financial transactions, registry, processing documents, and applying an old-fashioned approach to their handling, governmental software often operates slowly and is prone to instability.

Implementing blockchain-based solutions may revolutionize legal processes and help eliminate bureaucracy issues. Thus, governmental organizations may build trust with people using smart contracts, intellectual property rights, land registry, and many more.

Blockchain testing: helping get more value

Usually, blockchain initiatives start with proof-of-concept projects that prove value on a small scale. In 2019, the PoC segment held 72.6% of the market share. However, the troubles emerge when moving to production due to a lack of observability.

Blockchain market
Source: www.fortunebusinessinsights.com

So, how to get confident in proper work of blockchain systems? Yes, one of the ways is to apply a comprehensive blockchain testing package helping detect critical defects and ensure smooth going live. a1qa’s experts have gathered 5 QA tips for that.

Tip 1. Functional testing

To be confident in system appropriate operation, one should supplement introducing blockchain app with checking functionality. Testing business logic and covering possible users’ scenarios may contribute to accurately processing blockchain components and transparent and secure activities. Being a cornerstone of software testing, all the industries should consider its execution.

Tip 2. Performance testing

Embracing thousands of transactions worldwide every day, blockchain has the potential to add $1.76 trillion to the global economy by 2030. Considering this drastic increase in the volume of sensitive data processing, companies should perform thorough testing before releasing IT products.

Executing performance verifications may ensure resilient work of the system under heavy load and consistent quality of the software product. It is especially topical for industries handling massive information blocks like BFSI, healthcare, and government.

Tip 3. Integration testing

Connecting blockchain systems to various platforms, companies need to check their solid joint work. Integration checks may be an escape solution. QA experts verify the cohesiveness and operability of intersystem connections across all blockchain app environments and integrated components. So, they can identify critical points and ensure stable interoperability.

Interacting between multiple systems and devices, retail and BFSI are particularly in need of such checks.

Tip 4. Smart contract testing

Real estate and government industries are only planning to introduce blockchain. Dealing with a great number of documents, they are moving to online data storage and processing solutions. To provide apps stable functioning and users’ confidence, companies should consider timely diagnosing these platforms before going live.

Within business logic verification as well as testing digital signature and messaging features, QA engineers rectify software glitches sharply and ensure strict blockchain apps compliance with the pre-defined software requirements.

Tip 5. Security testing

Have you noticed that information is quite a valuable asset requiring thorough protection? Possessing sensitive data, BFSI, government, and healthcare should pay great attention to safeguarding it properly.

But how can companies accelerate obtaining reliable and highly secure ecosystems within market fast pace? The answer is — through security checks. In this very case, QA helps ensure that keys storage and encrypting system effectively ward off potential security attacks.

For that, accounting for multi-layered safety structure in blockchain, QA specialists supervise that one security layer doesn’t affect the other.

These are principal testing types applied to blockchain apps. Of course, companies may harness a range of others depending on the business objectives. What’s more, test automation is also relevant in checking such platforms. It can optimize QA process and speed up time to market that is extremely crucial within fast-paced market evolvement.

Bottom line

Winning trust is becoming a prime factor of business success. To keep up with that and sustain leading positions, companies across different industries should update their IT strategies with technological trends and innovations.

Blockchain is one of the go-to ways to achieve customers’ confidence and provide them with efficient and safe virtual space for processing financial transactions, buying goods, getting medical assistance, concluding contracts, and performing legal operations.

Definitely, blockchain can have the greatest impact on BFSI, retail, real estate, healthcare, and government industries in 2021. So, all-inclusive blockchain app testing can become an indispensable measure to build trust with the target audience and accelerate the achievement of planned business objectives.

If you need professional QA assistance in ensuring the proper work of a blockchain solution, feel free to write to a1qa’s experts.

Some years ago, companies were focused on optimizing operational processes, meanwhile, leaving the work on procurement, personnel, customer relationships, and more in the background. Considering the gravity of both internal and external activities, improving all in-house operations has become a clue to the maintenance of a competitive position in the market.

ERP systems turned out to be pervasive means of improving business processes. Statista’s report indicates that the world ERP software market revenue will reach $43 billion by 2021.

According to business needs and goals, companies opt for various ERP systems. Acumatica is a common platform amid small and mid-sized organizations. However, its implementation is not enough to be confident in data integrity and its stable operation. By applying software testing, companies can assure the systems are running like clockwork.

Otherwise, adverse consequences may emerge. For instance, due to some errors in the software, namely the lack of notification to the employee, an appointment with the client might be disrupted. In its turn, these issues affect the entire business and may lead to reputation decline.

How to avoid such cases? Read the article to explore the QA role in ERP systems’ flawless operation and its effective performance.

What if not to test ERP systems?

These platforms supervise all processes within the company — from procurement and delivery to financial transactions. They cover a great amount of information about products, employees, and customers.

With the advent of new technologies, many companies are shifting to the cloud storage. As Panorama’s survey on the ERP systems implementation and support showcases, over 60% of ERP software, including Acumatica, work with cloud technologies.

ERP usage stats
Source: Panorama Consulting Group

When implementing such a system, it is vital to ensure safe data migration to the cloud, as it may contain confidential information. Due to possible bottlenecks, the software is highly susceptible to cyber incidents up to intellectual property theft. Therefore, security is one of the essential issues under consideration.

Within massive blocks of information, businesses should keep data integrity and accuracy to prevent inconsistencies in the future. Other way, it may affect, for example, the volume of purchases that impact on the budget.

Data storing plays a pivotal role in introducing an Acumatica ERP system. Erratic data entry can impede business processes requiring extra time to regulate the issue.

To set a certain format and structure of a system, you need to take care of it in advance. Companies use big data technologies to address the challenge. Proper operation is another difficulty. Make sure whether the information is distributed among the corresponding databases assigned to particular activities.

Considering ERP software like Acumatica works with other platforms and browsers, appropriate integration should be carried out. It’s important to check its compatibility to dodge problems or lack of functioning at all. Aiming to add corporate software, also verify the interaction between them and all modules of the system.

ERP solutions process numerous activities every day and may operate 24/7. Due to such frequent and vast usage, the server can be overloaded. So, companies are to examine the system’s response to a heavy load: whether data is saved after recovery, whether some information is deleted during a failure, and many more.

Therefore, to leverage the Acumatica system and other ERP software with confidence pushing fear aside, you need to concern its reliability and avert all possible failure scenarios.

Holistic approach to ERP systems testing

Despite the differences in internal process management systems, a1qa’s experts recommend performing thorough testing of ERP software that covers all aspects and risks.

Functional testing

Once QA engineers have studied the documentation and business logic of the system, they proceed with the testing activities. Specialists verify the entire functionality in accordance with the requirements and identify defects. Before the new functionality is released, the QA team performs regression testing to check whether the changes didn’t affect the previously developed features. To make sure bugs are fixed, they conduct defect validation.

For Acumatica systems and other ERP solutions, it is crucial to check correct data storage both during migration and in the system itself. So, alongside functional tests, QA engineers review the data: proper distribution to databases, correct usage, information compliance with the previous storage.

Security testing

According to Panorama’s survey, about 30% of respondents are concerned about the risk of data breaches when introducing an ERP system. Two reasons are prevalent: the lack of information from cloud solutions (16%) and potential data loss (9%).

Security testing can help protect the ERP system from such cyber incidents. Harnessing penetration testing, experts simulate the actions of malusers, thereby checking the system for vulnerabilities.

Integration testing

In most cases, companies integrate ERP systems with ready-made software that increases the risk of malfunction. Therefore, system’s behavior is unpredictable. a1qa’s experts advise performing integration testing to identify defects and ensure stable operation of the platforms.

Moreover, you may embed additional functionality, such as an electronic signature, in the Acumatica systems and other ERP solutions. Here, the QA specialists check how the digital signature works with various documents, who can sign them, and what statuses the signed papers acquire.

Performance testing

A large number of data operations that are continuously carried out and numerous ERP modules can cause server restart or crash. Through load testing, one can evaluate the behavior of the system under the expected load. Stress testing determines the peak number of simultaneous sessions and evaluates the stability of the software product.

When executing performance testing, a1qa’s specialists use a behavioral approach, simulating end-user actions and setting test conditions as close as possible to real ones.

Test automation

The engineers write automated tests for the frequent checks, the business logic of which is subjected to rare changes, such as regression cases. So, it saves time for testing, thereby reducing iteration.

Besides, the execution speed of the autotests exceeds one of the manual checks. Within large data sets of the Acumatica system and other ERP solutions, automatic tests detect errors faster and minimize the human factor.

Testing automation also allows QA engineers to focus on performing other types of testing that are only executed manually, such as UI, UX, exploratory, ad-hoc, and others.

Effective QA for an ERP system

Performance is affected by a number of factors, including the methodology on the project. The most pervasive approach in the IT industry is Agile.

The main reasons for implementing Agile methods include accelerating time-to-market, managing rapidly changing priorities, improving productivity, and more.

However, the introduction and testing of ERP systems require another tactic. One of the best options is a combination of long-standing planning with traditional Waterfall methodology and short-term planning and task tracking using Agile practices. This scheme allows achieving the desired results and combining strategic objectives and adaptability.

A team with the necessary skillset is another indicator of effective testing. When onboarding specialists on a project, it is essential to conduct an introductory course so that QA engineers get acquainted with the requirements and business logic and further promptly realize the ERP system’s principles.

There are two variants of attracting QA talents: organize an in-house testing team or contact outsourcing companies. If you want to focus on higher-priority tasks, then hiring a dedicated team is one of the ways out of the situation.

Therefore, setting a well-defined approach and a testing strategy, including a QA team, paves the way for deriving planned outcomes and conducting efficient testing with minimal costs.

In conclusion

In a highly competitive IT market, companies are forced to optimize not only production processes, but also all internal operations by implementing ERP systems.

Thorough testing is a go-to means that ensures software soundness and stable operation, as compromising on quality may lead to repercussions in the process management, budget, and reputation of the business.

A comprehensive QA bundle — functional, performance, security, integration testing, and test automation — allows detecting software defects before go-live, eliminating them, and maintaining a competitive advantage.

Need help with quality assurance of ERP systems? Get in touch with us to have a consultation with a1qa’s experts.

In line with digital transformation, the demand for new technologies is growing by leaps and bounds. Businesses are geared towards more independence in the IT sphere, so it’s no longer enough just to support the product  its advancement is a big deal.

One of the ways to suit the requirements of the rapidly evolving market is data migration to the cloud with a secure and well-tuned transfer process at the helm. Otherwise, it can trigger severe repercussions for both production and company.

In this article, we will unveil topical quality issues of data migration and unleash cloud testing potential for business development.

Is it worth starting data migration to the cloud?

Prompt tech market evolution forces businesses to harness new technologies and strengthen their IT apps.

By using cloud computing, organizations not only streamline workflow but also get additional competitive perks. We’ve put together 5 advantages the business can gain in this case.

  1. Round-the-clock access. Now employees are not strictly dependent on the office as cloud storage allows working at any time and any place leveraging 24/7 ecosystem availability.
  2. Total scalability. By choosing cloud, companies can up- or downscale their computing resources thus adjusting the services depending on their needs and objectives.
  3. High data security. Concomitant process security is noteworthy as information can be restored easily due to data backup.
  4. Accelerated adoption. Software and hardware resources can be reconfigured into new information systems and business services in less than no time.
  5. Cost-effectiveness. Companies pay only for the services and capacity they use. There is no longer a need to purchase special equipment and applications for the maintenance of a data center.

Since you have dealt with a cloud provider, you don’t need to hire technical support specialists providing reasonable budget allocation.

Remember it’s not a walk in the park

Despite all that said, data migration can be risky and stressful.

A solid and comprehensive strategy should be built in advance. All points are to be covered, starting from choosing a cloud provider and ending with data transferring. Profound knowledge of all migration steps can help IT managers eliminate business risks and losses.

Another silver bullet is data integrity. A comprehensive supervising of data transfer ensures its accuracy and consistency to avoid possible future misunderstandings.

The biggest issue in moving data to the cloud is the security of the transfer process. The threat of losing access to information and data breach owing to high susceptibility to various attacks may emerge.

Long transmission time is another challenge. It is not easy to predict how much time data migration can take. The connection speed may slow down due to network problems and hardware limitations.

Because of improper planning, many organizations’ budgets suffer from unanticipated costs. According to the Flexera report, respondents estimated expenditures at 27%, while experts suggested – 35%. Data should be divided into parts and migrate gradually, so you need to consider that beforehand where the data will go, to what extent, and in what order.

Data migration challenges

Salvage transition with cloud testing

Companies gather information for decades, and when the data migration time comes, its volume may be unprecedented. Thorough testing can ascertain the quality of the delivered product and ensure that sensitive information won’t leak.

Business needs and project peculiarities determine the choice of a particular testing service.

Functional testing

The engineers review feature by feature and verify whether it complies with the set requirements, integrates seamlessly with the corporate environment, and meets users’ expectations. Also, they check the correct operation of API, data connections, and all information in new storage for compliance with a previous one.

Test automation

By leveraging its best practices, QA specialists scan internal and external vulnerabilities and evaluate compliance with set standards optimizing resources, easing the workload, and eliminating the human factor.

Security testing

IDC’s survey showcases nearly two-thirds of organizations see security as the biggest challenge for cloud adoption with prevailing hacker attacks.

Solid data protection may be enabled by harnessing more powerful software. However, occasionally users uncover their credentials by accident so that the responsibility falls on the company. Two-factor authentication assuming several steps of login can help avoid such cases. For instance, firstly utilize username and password, secondly — a special code sent over SMS.

Security during data transmission is one more layer of cloud protection. Reliable providers should use traffic encryption with HTTPS protocol and SSL certificate to prevent data interception.

Performance testing

The team examines the virtual environment for its resilience to stress and load, endurance, and network latency to detect weak points in its capacity and scalability.

Denial-of-Service attacks (DoS) are common among malicious users. Multiple simultaneous requests to the computer system force it to use a huge amount of resources that eventually cause server overload. Thus, customers are cut out of using the cloud service. Distributed or DDoS attacks are more frequent and are executed from multiple points. Organizations rarely can withstand them.

Only a cloud vendor can assist in setting necessary protection tools and services. Having numerous data channels with a high bandwidth that are geographically dispersed, the cloud provider counteracts to malicious activities. The company filters the traffic using special analyzers and then delivers legitimate traffic to the client’s service.

Bottom line

A shift to data storage in the cloud became an across-the-board need within the advent of the informational age. It brings a range of benefits, including access from any location, cost-effectiveness, and scalability. On the contrary, its implementation is rather challenging and requires investments, including time and money.

A solid transfer plan, comprehensive cloud testing, and providing a high level of security can allow you to be confident in new storage format and information privacy.

Need consultation on data migration? Feel free to contact our experts.

Digital transformation paved the way for a faster transition to leveraging multiple devices. Now, smartphones are the most pervasive: end users harness mobile apps while performing day-to-day tasks and can no longer imagine the future without next-gen technologies.

This shift is streamlined even more due to the global situation, as more people have to move to online space to work, entertain, and savor communication from their homes.

Within the outbreak, the number of Internet users worldwide has dramatically increased. Statista survey indicates that 70% of respondents prefer mobile phones, compared with 40% of laptop users.

Therefore, companies rushed to build new applications, services, and systems. All of them include users’ sensitive data to one extent or another. Apps preventing coronavirus dissemination have appeared (for instance, people tracking service that warns of being at a risk zone was developed in China).

It’s vital to deliver robust and highly secure solutions, as cybercrimes are widespread now and will only increase in the future. Moreover, they adversely impact the budget. Recently the Ponemon Institute has finished a 14 years’ research showcasing that the most expensive data leak is detected in the U.S. And the average cost per breach has been increasing within years: from $3.54 million in 2006 to $8.19 million in 2019.

To avoid such unpleasant consequences, many organizations turn to OWASP standards being a trusted resource and providing an unbiased opinion reinforced by vast expertise. In this blog post, let’s discuss the most dangerous OWASP mobile top risks and show which steps to make to mitigate them.

Top 3 OWASP security issues in mobile applications

According to the NowSecure research, 85% of tested apps are vulnerable to at least one of OWASP mobile top 10 risks mentioned in the picture below, while nearly one-third of software products suffered from coding drawbacks.

OWASP risks
Resource: NowSecure research

Let’s have a closer look at the top 3 challenges and shed light on why it’s essential to know about them.

1. Insecure storage of data

Bearing in mind that almost every application contains sensitive data like user credentials and private information, companies should provide an appropriate security level from both intentional and unintentional breaches.

And since there is a higher chance of physical theft or loss of mobile phone, rather than other devices, additional protections should be implemented to complicate retrieving the confidential information.

BFSI and healthcare are those industries that are exposed to the highest risk levels. No related company wants to see the spelled disaster with credit card numbers or details about health condition fall data into the wrong hands and get a distrust from the side of end users.

2. Unsafe network communication

Amid new technologies, the principle of open API is gaining more popularity in every economic sphere bringing benefits not only to companies but also to their clients. Interactions between services provide consumers with a multi-functional and user-friendly application while meeting planned business outcomes.

However, the risk of data leak through the communication channels between systems or remote service endpoints obstructs the further dissemination of this innovation.

Organizations should encrypt the transmitted data using TLS or SSL protocols with appropriate settings and make sure that connected third-party apps fit all verification requirements, including the minimum set of permissions, validation of input data from external sources, and much more.

3. Extraneous apps functionality

It came up that nearly 50% of assessed mobile applications have hidden functionality because of developers creating features that simplify software testing and debugging. In the future, they are likely to be in a production version which can be exploited by malicious users.

How does it work? Hackers effortlessly download the app, examine log and configurations files, and even the code itself, discovering vulnerabilities and extraneous features. Unauthorized users get access to the back end and can perform high-privileged actions, which may lead to revealing sensitive data, cryptographic constants, ciphers, and intellectual property.

It goes without saying that companies should consider this case and prevent their app from potential risks by ensuring high security level.

Elevating the mobile app soundness: 3 steps to make

How can a company create reliable software under tight deadlines?

Step 1. Implement security testing at all SDLC stages

According to the World Quality Report 2019-2020, over one in four respondents have optimized testing processes by introducing Agile methodologies. Once the company has introduced them, iterations become shorter with more frequent releases.

Security is of equal importance to deliver 360-degree safe, high-performance, user-friendly software solutions. So, try to build security testing from the initial steps relying on one of the key best practices to not test late in the SDLC when some vulnerabilities are overlooked and are cost-consuming to fix.

Solid test strategy, preliminary sensitive data identification, and building threat model compile the backbone of avoiding security issues in the future.

Step 2. Don’t bail on penetration testing

Application safety can also be evolved through penetration testing. Security testing specialists simulate the actions of real hackers, including spotting the vulnerabilities, exploiting them, and getting access to the necessary information.

Pentesting major perk is the search for particular loopholes required to achieve certain goals. The exploitation of vulnerabilities can lead to negative consequences in the form of a server crash or restart. So, ensure that you are ready for such responses.

Step 3. Automate more security testing

Automating security tests is another trend reflected in the WQR. Apart from achieving faster time-to-benefits, it reduces errors and increases test quality. More than 50% of respondents report that automation has decreased their overall security risk.

However, its full-fledged deployment is impossible as some actions are to be done manually. Nearly 30% of surveyed companies face challenges while balancing between these approaches.

Considering that each app has unique architecture, business logic, and technical peculiarities, various techniques and frameworks can be leveraged to verify its security.

In a nutshell

Within great demand for portable devices caused by the unstable situation, many companies kick-started building novel bespoke mobile solutions.

It’s vital to provide their security and high quality to lead in this ever-so-competitive market elevating end-users’ CX. It can be spoiled while facing pervasive security challenges like data storage, network communication, extraneous functionality, and more.

Harnessing OWASP security testing recommendations, businesses can easily overcome them. And a1qa – a grizzled QA vendor focused on testing the boundaries of what’s possible – can supervise the process to help you deliver upscale software solutions.

Have questions on security testing? Feel free to ask them to our experts.

As the IT service industry continues to grow at an unprecedented rate, staying on top of the latest information and best practices is increasingly difficult. Thankfully, a1qa is up for the challenge.

a1qa among top cybersecurity companies

Our client-first mentality sets us apart from other QA providers, as does our ever-evolving expertise in quality assurance and software testing.

Here at a1qa, we work tirelessly and with passion for our mission to ensure that our clients are confident in the high quality of the delivered software solutions. Many companies claim that they always put the clients first, but very few actually execute on it. Our skilled and trustworthy team wisely uses their vast industry-related knowledge and implements the latest technologies to help clients stay ahead of the competition.

We could continue to talk about ourselves, but let the feedback from our clients speak louder.

That’s why we’ve partnered with Clutch, a B2B ratings and reviews site that collects unbiased and thorough client reviews for companies not only in the United States but from around the world.

They’ve ranked us as one of the best firms providing penetration testing services in the country. Check out one of our succinct reviews from a current client below:

Review on Clutch

We look forward to collecting more reviews on Clutch so that companies seeking a reliable cybersecurity vendor can experience our first-class testing activities and quality of services that we deliver within any situation in the world. Being able to display case studies and client feedback is integral for building our reputation for dependability.

Please feel free to reach out to our QA experts today to ask any questions of yours.

We are all people and care a lot about our money – don’t even argue. When creating financial technology (fintech) apps, companies are mindful of the way we spend and save money and are knocking themselves out trying to make day-to-day used software more reliable, accessible, and simple.

With no surprise, end users are moving their financial activities to mobile. The App Annie’s State of Mobile Report 2020 shows that consumers used finance apps more than 1 trillion times throughout 2019. We cannot deny the role of mobile in the everyday management of our finances starting from mobile banking to payment apps. Smartphones, as well as smartwatches, are literally squeezing out plastic cards from the market, and consumers do not mind.

Fintech businesses aim at delivering products or services driven by innovation. Developers try to streamline user journeys of working with mobile apps. Just adding the features of a finger or facial recognition and contactless payments helps meet consumers’ expectations multifold.

Due to the adoption of AI, ML, RPA, from the end-user perspective, the mobile experience is becoming quite alluring allowing you to forget you are using a fintech app and imagine it is a social media software or a game. In addition, by personalizing communication with customers’, businesses get a raised engagement.

So, we see the power of fintech apps. However, with the financial software complexity, the more force you get, the more responsibility one should take for its development. Complexity – what are we talking about? Financial technology manages, processes, serves, and delivers vital user data that is considered to be private and sensitive (credit card info, social security numbers, etc.).

The financial industry, as well as healthcare and government, is a highly regulated environment. Surprisingly, organizations working within such rigorous regulatory requirements have a higher cost of a data breach. With $5,86 mln of average data breach total cost in the financial industry, it is the second highly-measured industry after healthcare ($6,45 mln).

Data breach by industry
Source: IBM Ponemon “Cost of a Data Breach” report 2019

With all that, fintech applications – be it a mobile, web, or other software types – should get special treatment of QA. To know more about quality assurance significance and which testing types we recommend each app to pass through, keep reading.

Quality assurance in fintech: Boiling the ocean

Software defects that are seen and found by users not just irritate them, but scare that their private and financial data is under risk. Also, fintech products are diverse and can entail multiple financial areas like payment systems, lending, mobile banking, investment, and many more.

Therefore, they have to obtain a customer-centric testing strategy, which should take into consideration the following aspects:

  • Data confidentiality and security of private and financial info
  • Compliance with regulatory issues for financial transactions
  • Transactions processing process peculiarities
  • Users’ request processing speed
  • Multi-level functionalities
  • Accessibility to all potential users
  • Hard-to-handle complex customers DB
  • Multiple variations of used devices for accessing apps
  • Possibilities of security threats and breaches

Denis Kulchavy, Director of banking systems testing department at a1qa, provides his opinion:

“While giving significance to QA and software testing, companies can offer their consumers tech-oriented software products tested specifically for the selected target audience. Apart from providing error-free code, the QA engineers can help reduce efforts and budget.

For the customers that are new market-makers, the businesses can increase delivery speed, put in their hands a high-quality software, and get the improved financial experience.”

7 testing pillars of a basic fintech application

As with any other software product, financial technology products should pass a range of testing types. Bearing in mind their multi-tier functionality, we will get to the bottom of each check.

1. Functional testing

Testing fintech app functionalities is a huge concern, which differs a lot from classic software testing scenarios, as it includes at least work with financial transactions and sensitive data. A QA engineer should explore the app from inside out and delve really deep in the BFSI area itself. And it is logical to get that ALL possible test cases are to be envisaged covering alleged risks in the features.

To ensure the app meets the requirements, testers are also to assess the level of interactions with other systems and software components.

2. Security testing

This is the ever-evolving issue in fintech app checking while using and storing personal, financial, and banking information of the consumers. Due to third-party payment gateways and money transfers, the system becomes a garlic bread for hackers. Not to let them steal the data, testing veterans conduct pen testing allowing perform the ethical hacking when thinking as a QA engineer but acting as a violator.

This is how it becomes clear how the app reacts to cyberattacks and helps find areas of vulnerabilities or risks.

For the 9th a1qa summer professional conference, our security testing specialists prepared a presentation based on the real project. Having worked with the client’s online banking system, the experts have found some critical vulnerabilities connected with brute-force attacks. Have a look at the highlights below.

Brute force attacks by a1qa

3. Data protection

Hard to imagine an industry that uses data more frequently than in financial technology. Said so, protection and managing all information is an essential question to be answered.

Databases should be tested for integrity, smooth migration, and quick loading. Creating a realistic set of data requires a holistic approach, as a tester has to always remember about the security of info.

4. Compliance checks

As a well-known fact, financial companies must work with respect to a regulated set of rules depending on the geographical or industry zone. For collecting or processing the European Union’s residents’ data, we talk about GDPR. In the United States, the CCPA (California Consumer Privacy Act) adopts the EU rules for California residents, Gramm–Leach–Bliley Act (GLBA) sets privacy and security requirements, the State data breach notification laws empowers all states to inform customers about security breaches involving personal information.

And compliance testing of a fintech app helps ensure it meets the regulation staying attentive to frequent amendments in legal provisions.

5. Performance testing

For mission-critical applications (and those developed within the financial technology industry are kind of this), load testing should start early within the SDLC. With the shift-left approach, it is more cost-effective to fix the identified software bottlenecks and care a lot about the quality during all development journey.

By stressing the app with a specific expected load, the QA engineers get the results on possible performance impact and can assure that the system can provide the necessary speed for processing user requests.

The challenge of load testing – setting up a fintech environment – can be easily solved through the implementation of the appropriate toolset, which can help enter high-security parts of the infrastructure.

6. Accessibility testing

While assuring the quality of the fintech app, the QA specialist will make sure that the software cares about the needs of people with disabilities (including visual, cognitive, auditory, or physical impairments) and allows their alternative access to your app.

7. Test automation

Automated testing helps pass the exhaustive testing process full of repetitive tasks faster by eliminating manual checking of user flows and scenarios. With forward-looking test automation approach and the right tools, more critical bugs can be found before go-live to provide quality at speed.

These are the main testing types that are to be included in the testing strategy while working with financial technology software. It is also important to conduct regression testing to ascertain that any changes enhancing user experience haven’t damaged the security, accuracy, compliance, and other issues and wisely automate it as much as possible.

Along with that, checking the usability for boosting user experience and ensuring rigorous compatibility with different OSs and environments are important too.

Testing services for fintech apps

Summing up

Over the years, we have seen technology hitting almost every industry, and BSFI is not the exception. Thanks to consumers, financial and other companies try to cater to them applications that can ease their lives.

Financial technology software will always be in dire need of quality assurance helping launch a bug-free and highly competitive product.

Software testing leverages its force to find the mistakes, their causes, and ascertain they are fixed before hundreds or thousands or more end users have started to work with the system processing and serving sensitive data. To get confident in the fintech app’s quality and readiness for showing the world, write us a note to get a consultation on QA-related problems.

Every pre-New Year season is the high-productive time to plan things big and ensure that you are fully packed for the upcoming season. This is the very time when tech experts cannot wait to compare their QA expectations to the predictions.

So what is the running theme for 2020? Let us recall last year when the loyalty of the values-driven consumer was the foremost priority. By now, the front-row seat goes to achieving business growth. However, you should not be disappointed: providing consumer satisfaction or detecting defects before they release into production is still incredibly important.

QA and software testing objectives

Source: World Quality Report 2019-2020

Want to know more about key QA trends and recommendations for the upcoming year? Keep reading and identify the main points for the coming year.

Keep aligning QA with Agile and DevOps

We have been writing about this idea throughout the year and are repeating ourselves now: achieving high quality when developing applications is a challenge. Once you have started the continuous improvement, this process will be interminable.

How to provide updates at a faster pace and increase agility as well? Of course, implement Agile and DevOps. According to the latest World Quality Report (WQR) 2019-2020, only 1% of those who have gone through the adoption claimed that they haven’t faced any problems. The others admitted that the biggest issues that slow down the progress of successful Agile and DevOps realization are operational and business priorities, the technology stack, and the skills needed to work with them.

If the company has a clear vision of what its success should be like and what the main needs are, it will be painless to harmonize Agile and DevOps with the business.

The main challenges in applying testing to Agile is a lack of test environment and data and inability to get the right level of test automation. When the companies become more Agile and DevOps, they need smarter ways of automating and should give added value to testing’s role in the development cycle making it a part of the pipeline. For this, they need to onboard talents having the right skill set and train those specialists that don’t.

In line with the WQR, over half of the companies admit that they are satisfied with their skill levels in each testing area whether more than a quarter does lack skills in each of the aspects including test automation, performance, security, and more.

Focus on AI and Ml to bring efficient processes to the place

Initially, it might appear that last year the IT world representatives seemed to be very excited about AI comparing with this year. According to Forrester’s surveys, only 29% of global developers have been utilizing AI or ML software during 2019.

What about software testing? In 2018, 57% of the interviewed for the WQR said they applied AI in QA activities to help the teams test better, whether in 2019, the number is 42%.

Let us take a few minutes to see if “AI and everything” are that bad. Is seems that people still believe in AI but they are becoming more realistic about this issue and are only in progress of realizing the artificial intelligence landscape. In the latest WQR edition, we also see machine learning coming to the arena with double force. Have a look at these statistics: 58% of internal processes are using ML, which is almost double higher than the percentage of AI for that role.

However, AI is still a significant part of QA and will probably unleash its potential in the future and will most likely be applied to mitigate the risk of defects and areas of risk, create smart dashboards, etc. Talking about the talents that apply AI in QA, many companies have their in-house AI team but about 60% of respondents prefer to onboard external specialists. By now, AI-related skill set within QA has to be further expanded to get new knowledge in test automation, test data management, and so on.

Will AI keep its positions in 2020? IDC predicts that in five years, at least 90% of new apps versions will include embedded AI features. Though, Forrester assures we are to expect the last peak in AI funding in 2020.

Rethink test automation: make it a business-driven platform, not a capability

Test automation is not leaning back but it’s still a complicated activity. With the apps changing too much with every release, automation cannot keep up with this speed, and 65% of WQR respondents prove this statement. More than half of the IT representatives have difficulties in providing stable test data and environment not possessing enough skilled test automation talents.

Still, test automation can result in multiple far-reaching benefits.

Test automation advantages
Source: World Quality Report 2019-2020

But to change “CAN” into ”WILL”, next-generation automation engineers have to expand their development skills, knowledge in RPA (robotic process automation), TDD, ML, API, and microservices. As soon as the companies are ready to have the right people with the needed skills and to increase the amount of automation, it will be possible to reimagine it as a mature intelligent platform that will help focus QA on contributing to business values.

Pay special attention to security testing

This year, the importance of security was taken to the next level, and QA engineers are to assure with special accuracy that only secured code is deployed to the production.

It goes without saying that understanding of security issues is deeper than it was before. Therefore, security testing should probably show good results in being automated more than other testing types, right? Strangely, it is not. Relying on the WQR statistics, only 13% of security checks are automated, and that is the room for improvement.

Companies should dedicate more resources to getting over security challenges and ensure the safeness of the customer’s data according to GDPR, CCPA, and other protection rules. What can we do? Increase test automation adoption, run more tests quicker, and shift security testing left to reduce risks.

Reconsider test data and environment management

This year, we see that test data and test environments management continue to be quite challenging.

According to the WQR, only the third of companies test on permanent test environments. But what about their cost? Comparing with the last year (39%), 60% of the interviewed suppose the costs to be too high. Though, every cloud has a silver lining: test environments are becoming more visible and available.

The splinters of the test data management are to keep the information consistent for running the test scenarios and make sure it complies with various data regulations being anonymized.

In 2020, the companies should raise awareness and visibility of test environments by onboarding the right skills, try to build a CoE for test data management to create and maintain real-time test data from production systems.

Below, you can see the brief report made by the QA specialist at the annual a1qa summer conference on how to benefit from test design techniques.

Desıgn test techniques

Optimize QA costs

4 years ago, 35% of the budget was given to QA. In 2019, the percentage has decreased by 12%. Should that mean that software testing is not one of the most crucial IT budget areas? No.

In 2015, when companies were investing that much in QA, it was a long-term strategy that resulted in getting better results from new tools and techniques adoption. An increased amount of releases, delivery of quality at speed, and other factors that help achieve business needs are those items of expenditure that do determine the software testing budget.

The final word

As QA is becoming more business-focused and embedded with everything, teams have to expand their capabilities across test automation, test data and environment management, bearing in mind AI and security issues.

Have QA-related challenges? Drop us a note to get a free consultation with the a1qa specialists.

For the moment, companies strive to win end customers’ attention in all sorts of ways. Digital transformation was one of those processes that tremendously changed this attitude. Building long-term relationships with end users and making them stay with your brand is essential for every company that has a software product.

The products differ. What about CRM that has become the largest of all software markets by 2018 according to Gartner research?

CRM – a strong technological system – can be also considered a unique strategy helping companies improve customer management and achieve greater business goals.

In this material, we are talking about our experience in testing CRMs and highlighting some useful advice on how to make the QA process more efficient.

Preventing major perils of CRM functioning

In the ever-growing IT world, the cost of one little CRM software mistake can take its toll and strike many business areas including finances (low ROI, up to market share loss, and more), customers (e.g. dissatisfied clients, decreased time to market, ropey brand reputation, and other), etc.

When can low-quality CRM damage the relationships with the customers?

There are many reasons for CRM failures be it a poor business need setting, unstructured planning, implementation missteps, or lack of change management.

Missed appointments because of non-working notifications, late arrival of goods as a result of wrong delivery status – the list is endless. These cases can dishearten sales, marketing, and other departments from using the system at all.

For this reason, after a clear goal-setting and deciding on a shared company vision about CRM, it’s high time to think about delivering a strong software product. No matter what target audience is involved in using CRM – they expect you to roll out a flawless application.

Why should you take action and start improving the system quality?

The CRM, which is tested incorrectly or not tested at all, is vulnerable to numerous mistakes, which can take an impact on your work. The unfound and unfixed defects can bring an erroneous impression on the customer relationship management process. This can result in wrong decisions leading to the loss of clients. At the time, your competitor utilizes top-notch software to build long-term relationships with the customers and boost sales.

Indeed, the vast majority of CRM failures can be exposed during the accurate QA process. To organize the checks correctly, create a clear test strategy, onboard skilled industry specialists, and go further.

What should a successful CRM testing embrace?

To bring impressive results, CRM checks should encompass the main aspects of smooth system functioning.

  • Data accuracy

It makes sense to prioritize data checks, as high-quality customer data management (CDM) is the heart of your system. While testing the data warehouse (DW), the QA engineers assure that the system is not filled up with invalid data. During data quality testing, the specialists ensure whether CRM processes data as expected: no duplicated or lost data; no hidden data becomes public; no inaccurately reflected or sorted data.

Moreover, as soon as you have some amount of data migrated to the CRM platform, you need to make sure data can move around freely.

  • Functionality

When you want to ascertain that all the required functional ranges are processed accurately, go for functional testing.

Some CRM system features that ought to be tested by QA engineers include smoothly running user permissions, absence of data mismatch of users with similar names, receipts-specific aspects (e.g. right name of the brand) as well as the saved connection between stores.

  • Performance

Are your team players waiting 30 minutes for each report to generate? Performance testing is here to define the level of platform operability and help improve the system to achieve the desired level of load handling. The QA team will identify whether the system can cope with hundreds or thousands of simultaneously working users, will explore parameters that influence performance, and provide its recommendations for improvements.

  • Security

If the terms GDPR or CCPA are not first-told, there is no secret for you that each CRM should fully comply with data security arrangements. It is about the system comprising a high volume of confidential data including established for ages client base that ought to be secured.

The need for security testing becomes more considerable when a vast array of employees and institutions apply for CRM. A correctly settled checking process helps ensure that the data is well-protected against unauthorized access and cannot be damaged or lost.

  • Integrations

In CRM, a large amount of information is transferred to the ERP platform, financial system, DW, and many more. In a chase to avoid pitfalls, the QA team conducts integration checks and ensures that CRM data remains consistent during data pass and new adjustments are available in the connected platforms.

Another important moment: while developing customizations, be sure the code of the introduced ones is compatible with the existing CRM code and is not hindering the system performance.

  • Regression

Custom-developed improvements can create more new defects. After adding even a small adjustment, one should necessarily ensure that the code of the newly introduced feature hasn’t disturbed existing software functions. Through this testing, the QA team will permanently verify that your CRM works smoothly after all changes and is still stable.

Test automation? Yes!

It is an indispensable assistant in long-term projects helping save time and increase ROI by developing test scripts that can be applied in regression testing. Test automation facilitates performing lengthy QA activities and those embracing the huge scope of data.

Have a look at the process of how the a1qa specialists introduced test automation on the project with the client – a US-based manufacturer of home appliances – and helped him save 90% of manual testing efforts.

Test automation report at the 9th a1qa summer conference

Source: the presentation from the 9th a1qa summer professional conference

What to expect in the future?

Based on the latest Gartner’s technology predictions for CRM and best-in-class customer experience, we are sure that awareness of trickiest CRM testing cases can help understand the process better, apply for demanded service, and not be overwhelmed by software specifics.

The research and advisory company states that organizations shouldn’t be afraid of innovations like AI and ML. Together with AR/VR, they are revolutionizing sales and customer service.

To strengthen at minimum one basic sales process, 30% of all B2B companies will adopt AI by 2020. Besides, customer service organizations implementing artificial intelligence in their multichannel customer engagement platform will enhance operational efficiency by 25% by 2025.

Does your CRM system need to be diagnosed? Our team of experts will jump-start your move to the flawless software.

Software testing has expanded substantially from the manual approach since the 1980s. As much as the testing activities aims are altering, the QA experts have to expeditiously adjust to the numerous software testing sphere transformations.

The testing discipline will carry on augmenting. Accordingly, we’ve rounded up the top 11 tendencies that will determine the future of testing in 2019 and beyond.

Here’s what we suppose QA professionals need to focus on to stay ahead of top technology progress.

Internet of Things testing

IoT is one of the fastest developing technologies in the modern world. The latest World Quality Report (WQR) revealed that the number of IT respondents that somehow deal with IoT had risen from 83% in 2017 to 93% in 2018.

IoT devices and applications with the connection to the internet are to be tested for security, usability, and performance. Most IoT developments include such technologies as Near Field Communication (NFC), Bluetooth, RFID (Radio Frequency Identification) to connect and enable communication. All these make IoT gadgets vulnerable to network-related threats that should also be recognized by QA engineers.

Artificial intelligence in testing

According to the Gartner’s 2018 CIO Survey, 1 in 25 CIOs has implemented artificial intelligence in their companies. Google, Facebook, Microsoft spend billions on artificial intelligence and machine learning initiatives.

Obviously, AI will grow further and it has its own role in testing as well.

AI can definitely streamline the process and make it smarter. AI-powered software testing can recognize the code changes, analyze them, and launch tests to make sure there are no mistakes. As of today, AI is widely used in test automation.

But in the future with the adoption of AI-powered testing, manual testers will be able to move forward their routine tasks, perform more of exploratory testing, thus reducing costs and bringing more value to the business.

In general, AI will change the profession of software testers and turn them all into test automation specialists.

But of course, this won’t happen overnight and the impact of AI on software testing is yet to be observed.

Increased adoption of Agile and DevOps practices

In DevOps, software testing starts from the very beginning of the software development lifecycle. As a result, most of the defects can be recognized at the earliest and the high-quality application will make it to the market sooner. This approach enables Continuous Delivery and Continuous Integration.

No surprise, 30% of the WQR respondents claimed these methods to be a significant aspect of their today IT business strategy.

There’s nothing path-breaking about saying that the Agile and DevOps adoption tendency will keep on gaining momentum in 2019.

Big Data is getting bigger

Data can be very beneficial to organizations. Given its proper quality, of course.

Volume, velocity, variety – these are the 3 V’s that characterize big data. Considering the exponential growth of big data generated, software testing engineers will have to continue keeping their eyes on its quality.

With the European Union’s General Data Protection Regulation has come into effect on May 25, 2018, more attention should be given to data privacy. And while GDPR is only focused on Europe, many companies outside it stated they would change their data policies accordingly to keep good relationships with their customer base.

Test automation (yes, again!)

Test automation has been the key trend in testing for more than 15 years already. It is hardly surprising that the purpose of QA automation has fundamentally changed – the point is to make a high-quality product as opposed to saving the resources.

68% of the World Quality Report respondents said test automation improved the test coverage compared with the previous year when the percentage was lower by 17% and by 28% since 2016.

In other words, the contribution of QA automation in companies increases. It has undeniable pros in cost savings, removing defects, transparency testing expansion. Test automation guarantees high-grade software is delivered.

And as test automation guarantees a top-notch quality of the software, its tools will be used further to perform both functional and non-functional tests. Testing engineers will concentrate their time and efforts on running experiments and exploratory tests rather than perform routine testing.

a1qa has developed an open-source framework – Aquality  Automation. See its main benefits at the short overview of the presentation done by test automation engineer at the 9th traditional a1qa conference.

The open-source way

Manual testing will stay

Regardless test automation is becoming more popular, manual testing has much to say to the industry. There’re still some spheres like design and usability, which require manual efforts. So yes, manual testing will stay longer with us.

Performance engineering & performance testing

We’ve heard it multiple times that very soon performance engineering will replace performance testing. What’s the difference between them?

Performance testing is about preparing and executing tests, while performance engineering is about understanding how all parts of the system work together and designing its best performance.

However, performance testing is not sharply falling behind the performance engineering. According to the World Quality Report, performance testing conducted in cloud environments has grown by 14% since 2016.

Delivery cycles will get shorter

DevOps, test automation, constant improvements in communication flow have one common goal – speed up releases.

In pursuit of willingness to take a proper place in the market and provide high-quality software organizations enlarge budgets to shorten delivery processes and quicken releases.

Of course, this puts (and will put in 2019) additional pressure on QA departments and make them find imperfections and supply the finished products more frequently.

Open-source tools will prevail

Easily accessible, resilient, and free of charge – open-source products are precious and extremely helpful for IT business.

Though they don’t give a sense of security. However, frequent usage by the community helps to discover and eliminate bugs faster than you can imagine.

Cloud will get more popular

The WQR survey mentions only 27% of all applications are non-cloud based. Today cloud computing is the groundwork for other tendencies like DevOps and IoT.

The public cloud is becoming more popular – its percentage in the number of clouds’ types has got higher by 3% since 2017.

The tendency goes further – respondents prefer to use different cloud service providers, so we see the multi-cloud popularity growing.

Running tests in the cloud has its many benefits: minimum efforts required (you don’t need your own infrastructure to perform mobile and web testing), simple accessibility, and high versatility.

Security testing becomes more crucial

With the broad use of smartphones, tablets, computers, and other devices, one’s got used to relying on them for transactions. It has made security testing more crucial for every company to store shared or accessed data safe and deter security violations.

The survey states, it has grown up by 10% since 2016. Since the confrontation between security and privacy continues to grow, this testing will remain an urgent necessity for many companies.

Summing up

Forewarned is forearmed. Considering all these tendencies, organizations and businesses have time and opportunities to implement industry best practices creating unique QA approaches and ensure the impeccable quality of their solutions.

Today information security is one of the greatest concerns of all developers, testers and common users. QA engineers perform testing in order to reveal security flaws and vulnerabilities. Nevertheless, even a high security system can be hacked as it is operated by a human being. For this purpose a special technique is used – social engineering. The article by Anna Andreeva, security testing engineer.

In information security and its offshoot of security testing, the term “social engineering” is used to describe the science and art of psychological manipulation. Social engineering is used to collect data, get confidential information, access systems, etc. According to statistics, 55% of losses related to violation of information security are caused by employees. This number is large enough to pay our attention to the attacks on the human factor.

The psychological manipulation has a number of peculiarities:

  • No considerable expenses
  • No special knowledge
  • Long duration
  • Difficult to monitor (no logging)

A human’s mind sometimes is much more vulnerable, that a complicated system. That is why social engineering is aimed at obtaining information with the help of a person, especially in the cases when a system can’t be accessed (e.g. a computer with vital data is disconnected from the network).

A common approach to attacks includes the following steps:

  • Gathering facts (often using social networks)
  • Developing a relationship of trust
  • Exploitation
  • Suppression of traces

The general principle of an attack is a misrepresentation. To fish for information social engineers use a variety of tactics and schemes aimed at the emotions, weakness, or other personal characteristics, such as:

  • Love
  • Empathy and compassion
  • Greed and a desire for quick results
  • The fear of the authorities
  • Inexperience
  • Laziness

The most widely used social engineering schemes

Phishing scams

Phishing scams are the most common attacks. They aim to gain access to sensitive user data – login and password. Some phishing emails are poorly crafted as their messages often contain mistakes. Nevertheless, these emails are focused on directing victims to a false website where they need to enter login credentials and other personal information.

To harm their victims, phishers make use of email addresses that they collect from open sources alongside with the names of the company’s employees. Once the email addresses are collected, hackers start to prepare emails with a malicious payload.

In the context of a cyber-attack, a payload is a component of the email that will cause harm to the victim. A malicious payload can be of two types:

  1. Link to the fake page of the company’s corporate portal that will steal passwords of all corporate network users.
  2. Malicious email attachment.

To make a fake page, the hackers will copy HTML and JavaScript of the original page and change it in a way to get passwords and login data that will be input by the users.

As for the attachments, malicious code fragments are inserted into the document code. The code is executed when the file is opened. To embed the code, standard Microsoft Office macros  – series of commands that can be run automatically to perform a task – are used. Once a malicious document is opened only one click is required for the macro code to run.

Several minutes after, the document will infect the computer and provide hackers with the access to the information required.

Baiting

This technique exploits the curiosity or greed of the potential victim. The attacker sends an email with an important anti-virus update or a free movie attached. This technique remains effective until users blindly click any hyperlink.

Besides the attachment, the attacker may use any USB or other peripheral device.

The target of the attack is the curiosity of the user who has found a flash disk in the parking area or got it was a precent at the corporate party.

Once such a device is connected, the computer will detect it as a keyboard. After that the flash disk will instruct the computer to install malicious software or steal confidential data. As for the user, it will seem to them like someone is inserting commands from the keyboard.

Here are the examples of the commands that can be performed to attack users with the help of USB devices https://github.com/hak5darren/USB-Rubber-Ducky/wiki/Payloads.

Quid pro quo

These attacks promise a benefit in exchange for facts. For example an attacker can call a company and under the pretext of technical support propose to install the “necessary” software. Once the victim agrees to install the software the attacker gains an access to the confidential data.

Tailgating

Tailgating (also called “piggybacking”) is a method to enter a restricted area simply walking behind a person who has legitimate access. Tailgating can’t be applied in companies where employees have to swipe a card to open the door.

It is evident that social engineering results in the number of such grave problems as financial and reputational losses and information leak. For this reason it is vital to take all the measures to resist it.

Pretexting

Pretexting attacks are used to develop a sense of trust using a made-up scenario. As a result, a person gives certain information, or performs a specific action. This type of attack is usually carried out on the phone. This technique often requires no prior research.

If you don’t want to become the next victim of social engineers remember the following rules of protection:

  • Don’t use the same password for authorization in external systems and the company’s account.
  • Do not open emails from untrusted sources.
  • Lock your computer anytime you leave your workplace.
  • Install anti-virus software.
  • Know your company’s privacy. All employees should be instructed on how to behave with visitors. If you meet a stranger wandering through the building alone, you should have the necessary instructions.
  • Disclose over the phone and in person conversation only the really necessary data.
  • All documents on the projects should be removed from the portable devices.

If you still believe that social engineering doesn’t worth attention read about Victor Lustig (the man who sold the Eiffel Tower twice) or Robin Sage (the fictional femme fatale that gained access to secret information using social networks).

Web application testing service is a general term that denotes different types of testing.

The main goal of any testing endeavor is to detect where there are faults/bottlenecks in your software that may cause harm to your business and find possible ways to prevent them.

In this 5-minute read guide, we’ll help you understand what every of these terms mean and how they help you to get what you want most – certainty of success in your IT project.

Three areas of concern that web application testing addresses

1. Does your app do what it is expected to do?

Functional Testing is the process of evaluating the behavior of the application to determine if all the functions perform as you expect them to perform. Examples of functional behavior include everything from limiting access to authorized users to accurately processing all transactions and correctly logging out.

Functional testing can be performed in different ways: using formal test cases or by means of exploratory testing techniques.

2. Will you app function correctly on all browsers and devices that your customers use?

Compatibility or Cross-Browser Testing is the process of evaluating the behavior of the app in a variety of configurations that include numerous browsers, screen resolutions, and operating systems.

Examples of proper Cross-Browser Testing may include testing on the latest versions of Chrome, Firefox, MS Edge, Safari and on Windows 7, 8 and 10. It’s advised to run tests on a number of latest versions as not all users are prone to go for updates as soon as one is released.

3. Will your web solution survive with a lot of users at the same time? Or will it crash?

Load or Performance Testing is another type of testing that determines the performance limits of the app. The typical final report by QA engineers will include the following:

  • Statistics on the response time from the server for the most crucial transactions
  • Diagrams that show the dependence of the app performance on the number of concurrent users
  • Data about the maximum possible number of concurrent users that would allow the system to cope with the load
  • Information on the system stability and its ability to cope with the continuous load
  • Error statistics
  • Conclusions on the system performance in general, its performance bottlenecks
  • Recommendations for improving the system performance.

Check out how the a1qa web app testing team ran full-cycle testing and ensured the quality of the online movie website.

Other risks that web app testing helps to mitigate

The list of questions that the team of professional QA engineers answers can be continued. Depending on the type of your business and your desire to accept risks, there are other reasons to perform your app testing.

1. Can unauthorized users access the app?

Security and Penetration Testing is the process to determine how and under what circumstances the app can be hacked. Security testing engineers employ a number of techniques to perform thorough analysis and assess the level of the app security.

Moreover, if the app uses personal data of the customer, it’s vital to make sure the passwords are strong enough.

2. Is you web application properly adapted to the cultural and linguistic peculiarities of the target regions?

Obviously, the localized product creates more business opportunities. Localization Testing is the process of verifying localization quality.

Localization testers will deal with the following:

  • Content and UI elements translation
  • Data and time formats
  • Currency
  • Color schemes, symbols, icons, and other graphic elements that can be misinterpreted in various regions
  • Legal requirements of various regions that should be taken into account.

Actually, the latter point lies in the scope of responsibility of both Localization and Compliance Testing.

3. Compliance testing is the process that verifies the app behavior against the rules and regulations your business is subject to.

An example of compliance testing is Web Content Accessibility Guidelines (WCAG) accessibility compliance that should be considered when developing web products available to people with disabilities.

5 Questions to help you make the right choice

We hope that now you understand the purpose of every testing type. However, it can be still a difficult task to make the right choice and select one or several of them that will help your project.

Here’s a list of five quick questions. If you make your selection based on the answers to them, your chances to select the right testing type and the best QA vendor to perform it get high.

  1. What is the goal for your software development project?
  2. What are the project constraints?
  3. What are the top 3 risks for the project delivery?
  4. What strategy does the QA provider recommend considering the goals and constraints?
  5. What does the provider recommend to mitigate the risks?

Web application testing can be messy and complex but it can also be safe and reliable when you are able to understand your options and select the services that are most valuable for your business.

a1qa provides on-demand web app testing services to help you make it faster to market and delight your customers. Contact us now and get an obligation-free consultation.

High-profile data breaches continue to hit the headlines. However, you may be surprised to know that most of the attacks do not take a lot of time or efforts. Weak passwords provide abusers with a lot of opportunities.

If you are involved in the development of a software product that implies usage of some personal data, this post is just for you. It is prepared by the a1qa Security Testing Center of Excellence engineers. After you finish reading it, you’ll learn:

  • Strong passwords – what are they?
  • What techniques can be implemented to increase the security of user accounts?
  • Can software testers detect security flaws before the real attackers do and eliminate them?

3 ways attackers steal passwords

Before talking about securing passwords, let’s list the ways the attacker may take to steal them. Generally, the password can be stolen directly from a user, from the service, or on its way from the client to the service.

Today, we’ll focus on the first option only as it is related to the password security, while two others deal with the web app vulnerabilities and the likelihood of the password being stolen has nothing to do with the password complexity.

So how can attackers break in?

  • Performing brute force attacks. Surprisingly, but most of the passwords can be guessed within a specific number of tries. By resorting to this method, hackers will use special tools to enter the password over and over again until it’s cracked. This hacking method is the easiest and least sophisticated.
  • Another option is to employ social engineering techniques to learn the user’s credentials, as the human weakness is much easier to penetrate than the network vulnerabilities. This method is more sophisticated and requires psychological skills from the hacker to sound trustworthy and make the victim reveal the data.
  • Also the attacker can peep the password at the victim’s working station, install the keylogger to monitor and register all keystrokes typed or simply find a sticker with the password.

You see it’s not that difficult to learn the password if you want to.

Password protection techniques

If the hacker prefers one of the two latter options, the dev team won’t be able to do anything to stop them. However, the first method can be prevented by implementing certain techniques at the software development stage.

Let’s name a few:

  • Implement CAPTCHA to prevent bots from automating logging and prove there is a human performing an action.
  • Require two-factor authentication with the help of other devices. For example, a user may be asked to enter the code received in an SMS. Another option is to generate a one-time password that will be valid for only one session or transaction.
  • You can also restrict a user after several unsuccessful login attempts. However, make sure you won’t block the user forever, just for some period of time.
  • Add controls to password minimum length and complexity.
  • Ideal password length is 8-12 symbols.
  • Make sure your users know that the password may incorporate numbers, Latin characters and special symbols ($, ?, !, <, ”, #, %, @, etc.).
  • The combination of number and letters (upper- and lower-case) is reasonable and reliable.

It’s NOT recommended to use:

  • Words that can be found in the dictionary as password-cracking tools
  • Adjacent keyboard combinations like qwerty, 123456789, qazxsw are also trivial to crack.
  • Personal data (first or last name, birth date, passport number, etc.) and also passwords from other services.

Inform your users that it’s also important to make a password that will be not difficult to remember. Most people tend to write long passwords down and stick it to the monitor, which increases the risk of the password being stolen.

You can also develop built-in notifications to remember your users to change the password once in every 90 days, for example.

Also, think about the actions that a user should take if his/her password has been stolen or he/she believes it has been.

What happens if there are no security techniques implemented: a real-world example

If there are any vulnerabilities in the security mechanisms, the abuser who has enough time and desire to get the password will make use of this vulnerability and sooner or later succeed. Getting access to the web site admin panel will enable the abuser to change the web site content.

In one of the projects our engineers were testing the mobile app. The app had a two-factor authentication and the user had to enter his phone number, get a code in an SMS and enter the 4-digit code to log in.

The first things the a1qa engineers paid attention to was that the code was made up of 4 digits, which gave them (and abusers) only 10000 of possible combinations to crack the password.

To make things worse, there was an error in the authentication process: the server didn’t block users after any number of unsuccessful login attempts.

Cracking the password with the specially developed script took our engineers only 15 minutes!

Here is Top Security Threats for Web Apps detected by the a1qa engineers: Part 1 and Part 2.

Penetration testing is a vital part of any effective security strategy

Pen testing allows to assess the security level of the system by running simulated attacks to detect possible entries for the abusers.

Professional pen testing process involves several stages.

At the very beginning, security testing engineers collect all information they can about the victim/client: names, emails, children names, nicknames in social media accounts, etc. Based on this information, dictionaries for password cracking are generated and used to crack passwords.

Social engineering emails, calls, face-to-face contact and other tests on people can be performed to ascertain if they are susceptible to an attack.

When to perform pen testing?

Penetration testing should start only after the application is ready and a full functionality test is completed.

Pen testing results:

  • Independent assessment of the system security level
  • Detection of all security weaknesses
  • List of recommendations to improve with the estimation of time and costs they will take to enable.

Is your users’ data secured? If you have any doubts, set up an obligation-free consultation with the a1qa security testing specialists.

Blockchain is a popular and technically complicated subject. Initially the technology was created to serve the Bitcoin cryptocurrency. However as time went by the sphere of the blockchain application widened.

Today any product that uses database can be migrated to the blockchain.

However, it goes without saying that any product should be thoroughly tested before going live. In this article, we focus on testing of the decentralized blockchain-based apps.

Before getting down to testing peculiarities and recommendations, look through the list of terms you’ll need to get a better understanding of the article.

  • Block is a piece of code that contains a list of transactions. The first block in the chain is called the genesis block.
  • Blockchain is a constantly growing chain of blocks. The copies of the chain are stored on a number of computers (nodes) that partake in the network.
  • Cryptocurrency is digital money with no physical equivalent.
  • Bitcoin is a digital payment method and the most popular kind of cryptocurrency these days.
  • Ethereum is the second most popular cryptocurrency with the large market capitalization (second only to Bitcoin).
  • Fork is a change to the blockchain protocol that results in a chain split into two chains that will function independently.
  • Mining is the process by which transactions are verified and added to the blockchain, and also the means through which new Bitcoin are released.
  • Fee is the commission miners get for verifying a transaction and adding it to the blockchain.
  • Smart contract is the protocol that digitally facilitates the negotiation or performance of a contract.
  • Faucets are websites that give away small portions of Bitcoins for free.

Blockchain: what’s in this word for a software testing engineer?

In the first place, the blockchain is the software functionality. In 90% of cases it’s a type of a payment method.

Accordingly, tests should be almost the same as an engineer runs when testing the payment gateway system: transaction process verification, testing all payment components, checking whether additional requirements are met (e.g., terms of a smart contract) and no double-spending opportunities exist.

Three aspects to consider before starting testing blockchain-based apps

1. Specific testing environment

All transactions executed in the blockchain change its current state. In order to add or change any entry, miners’ resources are required. Miners, as you remember, charge fee for verifying a transaction and adding it to the block. That’s why it may appear to be too expensive to perform tests in the live environment.

On one of the a1qa projects, the execution of a single bitcoin transaction cost several hundred USD.

Employing a testnet for running tests will help to avoid losing money and cut down on QA costs. Testnet coins have nothing to do with the actual ones and testers get an opportunity to experiment with the application without being worried of breaking the blockchain.

The team may set up their local testnet or use one of publicly available. For Ethereum-based apps, the Ropsten Network can be used. It uses the same protocol as Ethereum does and allows to get free coins from a pool of the Ethereum faucet. Instantly.

And do not forget to return the left coins to the faucet website. This is the matter of courtesy.

Also keep it in mind that even if you prefer to use the testnet, you will also have to deal with miners who validate transactions in the network. However, they are not that numerous in the testnet as comparing to the real network. So it will take more time to validate the transaction.

To speed up testing, you can set up several virtual networks and start mining yourself. It will take less power than verification of real cryptocurrency transactions.

2. Transactions are irreversible

All blockchain-based apps are decentralized. This is the main idea behind them. Decentralization means that the app resides on numerous computers and its code can be accessed by anyone. As there is no central server, 99% of failures, errors that made it to the blockchain can not be reversed.

Knowing this, it becomes extremely important to make sure all transaction details are correct before sending them to the network. Any missed defect will be a critical one.

It makes the testers’ job even more responsible.

3. All transactions are paid

This point correlates with the first one. The tester’s task is to guarantee the mistake-free process of the transactions adding and processing in the network. However, as any transaction in the blockchain requires the fee, it makes testing process rather specific.

If you test in a real Bitcoin network, remember that besides the input itself, you’ll have to pay to miners to get your transaction processed.

In Ethereum, every transaction a certain number of gas, which is the special currency used in the network. Operations that require more computational resources cost more gas.

It’s also important to know the difference between the gas cost and gas price.

The gas cost is the amount of work that goes into something (e.g. the number of hours of labour). The gas price is similar to the hourly wage you pay for the work to be done. The combination of the two determines the total transaction fee.

Remember: if the gas price is very low, no one in the network will process it.

What types of testing are relevant for blockchain-based apps?

As we’ve already mentioned, testing of the blockchain products slightly differs from testing payment apps and looks like a functional testing of the payment gateway system.

Test plan will take into account the predefined requirements from stakeholders.

A software engineer should consider the requirements and think creatively to generate test ideas and cover the most improbable user scenarios.

High quality of the final product can be assured through the following standard testing types:

Functional testing will help to understand whether all the functional requirements have been implemented by the dev team.

Load testing will help to determine the capacity of the system that directly interacts with the blockchain.

Security testing. The blockchain is anonymous. Any holder of the private key will have access to the wallet and the right to sign the transactions. The system of keys storage and encrypting is yet vulnerable to security attacks. Pen testing will help to identify and eliminate the bottlenecks.

What tools will you need for testing?

The selection of the right testing tools is the first step to successful and effective testing. This is the list that might be considered by those who’ll have to ensure the blockchain-based apps:

  • Testnet indexing tool. For example, the website ropsten.etherscan.io allows to check the real-time wallet balance and the detailed information on any transaction.
  • Bug and test tracking tools.
  • It can be required to set up a local node for the given blockchain. There are various tools with comfortable UI that will help doing this.
  • API testing tools (Postman, soapUI).
  • Database testing tools.
  • Encoding and encryption software.

Will blockchain-based apps benefit from test automation?

Like on any other testing project, decentralized apps can be tested automatically.

What is more, given the sheer number of nodes and combinations that are likely to take part, automation of testing becomes an important need.

Test results can be easily compared by analyzing the real information in the network or sending requests to the testnet indexing website.

How to choose the testing team?

Not so many QA teams can boast of having worked with the blockchain technology. However, the following testing capabilities can compensate for the lack of experience: good knowledge of the customer’s domain, analytical mindset, skills in reading the code and pseudo code.

The tester that will be involved in testing the blockchain apps should follow the development of the technology, its forks and be good at numbers. Yes, there will be a lot of counting job with the blockchain verification.

Afterword

The technology of blockchain catches on and more and more industries open up its opportunities.

Considering the scale of its application, the growing level of users’ competence and the critical status of defects that get into the network, testing must be viewed as an integral part of the development lifecycle.

Book an obligation-free consultation by the a1qa pros and learn how our solutions will help your product hit the mark.

Recent years have brought in a lot of innovations. Technologies have moved so far forward, and the progress is seen with the naked eye. All these recent alterations will definitely impact the sphere of software development.

And as always, business will want the high-quality product launched as early as possible. In today’s blog post we share the prominent QA trends for 2018 to help shape future plans related to the assurance of the software impeccable quality.

#1. Increasing role of DevOps and Agile

DevOps provides for close collaboration between development team and operations staff throughout all the stages of final product creation. According to the World Quality Report 2017-2018, about 88% of the companies used the DevOps principles in 2017, which is an obvious majority. DevOps and Agile together give you the smooth and fast development process and minimize the time and money spent on the product.

‘Applying DevOps and Agile will give you and your clients in the long run such benefits as acceleration of time to market and outage reduction, increase of quality and faster reaction to changes and defects.

Moreover, today SAFe (Scaled Agile Framework) as an Agile for large teams is becoming more and more widespread. If we talk about our own experience at a1qa, we see that clients want to have QA engineers who are able to provide both manual and automated testing – cross-functional QA specialists, so to say. 

That’s convenient for both QA vendors and their clients. The former benefit from having one person who can perform multiple tasks and grow as a professional in various testing areas. As for the clients, they don’t need to spend additional time on knowledge transfer and communication’, says Vitaly Prus, Head of Agile Testing Department at a1qa.

#2. Ongoing trend on test automation

Test automation is a great method to shorten software lifecycle. Every client is eager to have time to market accelerated and cut the costs of the whole process.

However, automation should be applied wisely. If it’s an end in itself, there is no reason to use it. For example, fast changes in the product will make the automation process unnecessary and unreasonable. If the customer wants to automate testing process, it’s always worth estimating its practicability and figure out whether there is even a slight possibility of negative earnings’, Maxim Chernyak, Head of a1qa Test Automation & Performance Lab, talks about the trend.

However, test automation is under-exploited now as only parts of the QA process are automated. According to the World Quality Report 2017-2018, the average level of automation is about 16%.

#3. Open source tools

Today a big portion of IT companies accept the use of open source tools for testing process, which are easy to apply. Moreover, they are technology-savvy and offer great testing opportunities. You will definitely benefit from these solutions, as the expenses for your services will include only the costs for the actual work of your QA team.

#4. Security testing

Security today is of crucial importance for any product or system. Given the fact of the increased popularity of the IoT technologies, security testing became an inalienable part of the product development. Security and penetration testing services are worth using as hackers will continue seeking access to the IoT devices for destructive purposes.

a1qa pays a lot of attention to the security testing to assure that the protection of personal data must be implemented on the highest possible level.

‘IoT devices security is a pain in the neck for the developers of smart devices in 2018. It is reinforced by hackers’ interest in routers, cameras and other smart devices available through the Internet. Several botnets, which were used for DDoS attacks on various corporations, appeared in 2017. In addition, there is a trend for complicating and sophistication of the attack. Thus, the first versions of botnets simply gathered in password and usernames, however now they are able to compromise the device without knowing the username and password‘, Alexey Abramovich, Head of a1qa Security Testing Department, comments on the trend.

#5. Big Data testing

The expansion of Internet of Things (IoT) deals a lot with big data as laptops, home devices, various sensors and machines generating huge amount of data on a daily basis. IoT evolution, as well as digital revolution in general, plays a great role in Big Data world.

The Big Data testing will be in great demand in the near future. It seems that big data system testing will be easier as machine-learning models are becoming more sophisticated and are able to cope with great deal of data variety.

#6. Mobile testing

The number of smartphone users is increasing every year and it is expected to surpass the 5 billion mark by 2019, which will increase the mobile development and testing.

People tend to use their mobile devices for the activities they used to perform on their PCs. Considering the variety of services trusted to smartphones, customer experience and apps functionality become the most important things to check before the final release of the product.

‘As a number of mobile devices grow constantly, the number of mobile applications grow exponentially. Mobile applications are not only an additional customer acquisition channel, but they are becoming the leaders for this goal. What concerns the trends they are determined by the new technologies and innovations. For example, mobile games still stay popular, but AR technology will definitely increase the number of mobile games on the market in the near future. Apple, Facebook, Google use this technology not only in GameDev sphere – its use is much wider.

Another incontestable trend is blockchain technology which was a great deal of discussion in 2017. This technology became in high demand as it provides new opportunities and growth for businesses. However we should not forget about the other popular technologies, such as IoT, Cloud Based applications and E-commerce, which are still edgy’, Pavel Novik, Head of a1qa Mobile and System Application Testing Department, shares his thoughts.

#7. Performance testing vs. performance engineering

Today, we are moving from Performance Testing to Performance Engineering.

To amplify the chances for a successful release of the app on the market, user experience and performance issues must become the most significant things to consider throughout the entire development process.

‘DevOps and Agile practices couldn’t but influence the QA involvement. More and more often, the QA performance team collaborates with the development team, the functional testing team, and the business stakeholders. This gives an opportunity to move from simple performance tests to a deeper understanding of the way how all parts of the system work together. The use of true-and-tried practices and techniques during each phase of software development lifecycle enables the performance team to improve the software speed and robustness, ensure optimum performance given the business goal, which is the main objective of Performance Engineering‘, says Mihail Urbanovich, a1qa Performance Testing Manager.

We hope this brought together trends will help you make up smart plans in assuring high quality of your products.

In autumn 2017, the OWASP project has published the updated Top 10 list of web apps vulnerabilities. The Top 10 is produced with the goal of empowering webdevs, security testing teams, and web product owners to ensure the apps they build are secure against the most critical flaws. This time, the data for the Top was submitted by 23 contributors covering 114,000 applications of all kinds, which makes the Top 10 impartial source of AppSec information.

As security testing is one of a1qa most in-demand services, we couldn’t pass the Top 10 release by. After analyzing the changes and novelties, we offer you to go through the main changes and learn what they mean in terms of the state of information security.

If you develop apps, ensure their quality, run penetration tests, or own the web app to run business – keep reading.

How has the OWASP Top 10 changed?

penetration testing, security testing

In general, OWASP Top 10 has welcomed three novelties and retired two that pose no such a severe threat. Aleksey Abramovich, Head of a1qa Security Testing Department, has commented on the recent changes.

New entries on the Top

XML External Entity, Insecure Deserialization, and Insufficient Logging and Monitoring – are the newcomers to the list.

“Together with the growing complexity of web solutions, there is constant growth in the variety of data and servers that generate it. Nevertheless, it’s not a rare case when new solutions are based on legacy principles that not always go in hand with the best practices. A good and illustrative example is simple server commands to extract critical data. An insecure XML processor may process the command without suspecting an authorized access:

<?xml version=”1.0″ encoding=”ISO-8859-1″?>
<!DOCTYPE foo [
<!ELEMENT foo ANY >
<!ENTITY xxe SYSTEM “file:///etc/passwd” >]>
<foo>&xxe;</foo>

In such an easy way, the intruder may gain access to the users list. The next possible step is the attempt to dig up passwords and get information from databases to gain control over the app,” comments Aleksey.

Another obvious change that took place since 2013 is the Insecure Direct Object References category merged with Missing Function Level Access Control into Broken Access Control category that occupied the fifth spot in the release version.

“I guess the two itmes have been merged as exploiting any of them the attacker has one goal in mind – gain unauthorized access to the system, private accounts and manipulate the system as desired. That’s why they were merged into one category”, Aleksey assumes.

What vulnerabilities have left the top?

Two of the vulnerbilities – CSRF and Unvalidated Redirects and Forwards – found no place on the list. Based on the OWASP data, they have dropped to the 13th and 25th spots respectively. What does it mean?

“Correct redirects and cross-site scripting plays a very important role when using advertisement, or there are complex, multi domain web sites. Today, online ads are crucial for millions of web businesses. That’s why testing redirects security is vital. The owner of the resource should be sure that the users data will be secured and they won’t get redirected to a maliciously crafted link or third-party web page. Today, the developers take serious measures to make users stay within their domain or redirected correctly.”

Injections are still No.1

Despite the changes mentioned above (three new vulnerabilities and two retirements), some vulnerabilities have stayed on Top 10 since 2010 and for the second year in a row Injection is the Top leader. How comes it that with the development of security practices there are still gaps that can be used by the abusers? Aleksey Abramovich answers the question.

“Since 2013, the security awareness has really got on the rise. Numerous secure coding best practices, data cleansing tools, and web tokens to secure their apps have been introduced. Unfortunately, all this didn’t make the app safer for users and most common security flaws remain the same.

Injection is still ranked No.1 and it’s easy to explain. There are many types of injections, SQL are probably the most common, but all of them are highly destructive, easy to perform, and therefore are responsible for a large number of public disclosures and security breaches.

Any injection attack occurs when unvalidated input comes from outside of the system and is embedded into the input stream. The variety of entry points is huge. Again, this type of attack is rather easy to exploit, it can be done from any kind of query. More often injections are found in legacy code, but at times developers generate them when coding, and the consequences can be very dramatic for the app owner.” 

Penetration testing as a way to identify vulnerabilities

Certainly, the weaknesses on the list are only the most common ones. Secutiy checks should stretch far beyond them. However, checking the app against them is a good way to find the most common flaws that have to be fixed and improve the security of the app.

Will your website pass the OWASP Top 10 test? Order vulnerability scan by a1qa security experts.

In 2016 IDC Health Insights reported that 40% of the US healthcare providers scaled up their IT budgets. The expanding budgets attribute to the development of top-notch cloud solutions and clinical applications, including EHR/EMR solutions, patients’ engagements portals, revenue cycle management and other medical software.

Given the constant growth of the medical IT market and high quality requirements, healthcare solutions need a smart approach to eliminate any inconveniences, pain points before the software will be blamed for irrevocable mistakes.

Based on a1qa almost 15-year experience in software testing for both ISVs and healthcare suppliers, we share our tried and tested tips to ensure that the solution is reliable, secure, well-performing and provides the required user experience for healthcare professionals, patients, administrative personnel and other parties involved.

Main points of testing reference

With the great variety of medical software solutions on the market, any of them should be mobile-friendly, secure, convenient, possess a user-friendly interface. Localization to all target markets or the world’s mostly used languages wouldn’t go amiss as well.

Healthcare IT testing strategy should include:

1. Functional testing

Healthcare software products provide complicated functionality that directly impacts humans. Therefore, assuring that the software functions as it was meant to – step number one for QA vendors. It makes no sense to go any further if the surgeon won’t be able to check in to the app from the operating theatre to inform about the need of the blood transfusion.

2. Performance testing

The app should respond fast. In the medical context, it’s not a passing fancy, but a necessity. Timely load and performance testing according to real-world scenarios and load metrics will guarantee the app won’t fail when it’s needed most and will handle as many concurrent users as it was developed to.

3. Vulnerability assessment and penetration testing

Healthcare software deals with confidential personal health information. And this information has become a target for high-profile cyber attacks. Back in May 2017, tens of thousands of computers at hospitals and GPs across the countries in Europe and Asia were hit. The malware blocked access to blood results, patients’ history and prescription files on a PC until a ransom was paid.

Kaspersky Lab estimated that 45,000 attacks had been carried out in 99 countries before the virus spread to the USA.

If anyone doubted about the importance of the security testing, 2017 dispelled them. Testing healthcare IT products for vulnerabilities is a top priority. Fortunately, QA providers have a legal framework to rely on.

HIPAA is the US Health Insurance Portability and Accountability Act that makes provisions for safeguarding patients information.

At a1qa, we assign medical software security testing on HIPAA-certified engineers who are fully competent to handle patients’ information to ensure its security.

4. UX testing

Usability testing is a crucial step within a healthcare setting. What does it have for a quality assurance team? First of all, it brings about the necessity to identify all roles of the software users, and develop diverse test cases to cover all user scenarios. A tester should be careful and meticulous to gather the right data and interpreting it in the correct way.

5. Assessing localization quality

It’s hardly possible to find a hospital where all the personnel and all patients belong to one nationality and speak a common language. To address the language issue, most developers strive to make their medical IT solutions international. Therefore, internationalization readiness and localization quality should be tested as well. It will guarantee that the app can be reliably used from any location by the representative of any linguistic group (the target one, of course).

6. Focus on mobile experience

Mobile devices have hugely impacted various fields, including healthcare. The mobile experience has transformed many aspects of clinical practice. Healthcare professionals have gained aid in patient management and monitoring, health records maintenance and access, and many other routine but still very important, tasks.

Therefore, testing specialists should pay special attention to assuring quality of the mobile apps. Selecting right suite of real mobile or/and wearable devices, developing accurate test cases and simulating real-use conditions are one of the most important steps to successful testing.

Domain knowledge accumulation is a must

Strong technology expertise is required to perform informative testing. However, domain knowledge is also very important. Healthcare is a highly regulated domain. Moreover, it is prone to constant changes. To be knowledgeable, we recommend testing specialists study reliable sources of healthcare information, online magazines, regular in-filed reports, etc.

Summing up

The constant growth of IT investments by healthcare vendors signals the need for testing providers to practice medical software testing with the focus on domain regulations, security, performance, usability, and attention to mobile experience. And only a highly professional team with an eye to detail will help to eliminate all the bottlenecks before the software will be delivered to final users.

Today we’ve shared the basis of our medical software testing approach. To learn how we implemented the comprehensive approach in practice – click here.

Stay tuned to find out more testing insights from a1qa team.

The year 2017 is just around the corner. We guess it’s high time to remember the most common QA requests in 2016. Based on them we give our recommendations to software testing vendors to run successful testing in 2017.

Embrace test automation as integral part of testing

Test automation is still the best way to speed time to market, quickly test changes and not delay deployment.

“Today we observe the booming growth of test automation as a trend. How does it manifest? Well, obviously, clients have become more aware of the automation goals and advantages. The number of automation service requests for projects with QA in place also grows up continuously.

For the last six months we’ve received a significant number of requests to automate testing of the desktop applications (mainly for Windows). They are still not as many as the web apps testing requests but the number is very close to it. The driving force is the emergence of high quality toolsets that enable to solve complicated issues that were hard to solve before.

Mobile apps test automation has also grown in demand and this trend will likely keep gaining speed.

Open-source project Docker is used more often to speed up deployment of test environment. Docker offers to scale automation of various activities related to the software development, deployment and testing.

And the last but not the least important factor for test automation popularity is the opportunity to provide complex high quality solutions without being limited to the sets of automated tests only.

Now we offer automated solutions that are integrated with testing and bug tracking systems and enable to analyze test results. Summing up, test automation is becoming an integral part to continuous testing.”  – says Sergey Hamzatov, a1qa Test Automation Engineer.

Develop new service lines

Alongside with traditional services, we do constant research and develop new services to meet specific QA demands, for example, Baseline Testing. It enables to evaluate the current quality level of any IT product and propose a roadmap to its increasing.

Another non-conventional service is QA consulting, which is rather popular among those customers who need to develop QA processes or improve current testing strategies not to outsource testing needs on a regular basis and manage distributed teams.

Instill out of the box thinking approach

More and more often we have to deal with assuring quality of various IoT developments. They require testers to become real users for some time and try the most unthinkable scenarios. What we recommend is to start thinking out of the box.

How can a professional manual tester who runs routine tests regularly become more creative? There are some useful pieces of advice that might be of help to any tester:

  • Find out what the software under test is not expected to be doing. Try those things out.
  • The ‘what if’ should become the leading question of the software research. So you are finding yourself in the middle of Apple Watch testing. How will it act if an iPhone it is paired to runs out of battery, etc.?
  • If you can do anything in the system (meaning it allows you to) do so without question and despite everything telling you shan’t do just that.
  • If possible, get the system (or device) under test out of your working premises and try it in real environment.

Get ready for testing Big Data applications

Large companies often ask for comprehensive strategies to test big data systems that are too big in scope to be processed in traditional ways. And here again test automation comes to help us. Automation is one of the best means that can be used for testing big data apps.

Give priority to security testing

Security has been and is probably the most important aspect of any IT strategy. Nowadays we are getting ready to handle increase in systematic testing of all applications (mobile, web, desktop).

The cost of mistake also increases as users now are less forgiving of broken security. To stop the vulnerability trend, users, mobiles apps developers and testers should join their efforts. Users shouldn’t share their personal data and have to become smarter downloaders; developers must ensure the 100% code security, while testing engineers should identify threats to the app and help develop countermeasures.

We hope that our recommendations will help to shape your future plans and start efficient and productive 2017.

In our previous post security testing engineer Vadim Kulish talked about five threats that took us no long to be detected. Today we continue with the hardest nuts to crack.

#6. Executable files upload

The tested app enabled to upload .exe files that could be accessed using an absolute file path. The contents of the file were checked, while its extension – was not. The files with the php code couldn’t be uploaded either.

When we were auditing the app, we changed the php file by adding HTML elements to its beginning. The .php extension was left untouched. As a result, we got the complete access to the server and could execute console commands.

Root cause: inadequate .exe files check.

Exploitation threat: getting complete control over the web application.

#7. SQL injection

In security testing, SQL injection is a code injection to the legitimate SQL statement that is inserted into an application entry field for execution. SQL injections may be of different types:

  • Visible (the results of the attack can be seen by an attacker);
  • Blind injections (the results of the injection are not visible and to get the data we apply the brute force search: the character is valid when the app changes its workflow or the time lag appears).

Possible threats of the SQL injection:

  • Data theft;
  • Authentication bypass;
  • Getting server access control.

Sometimes, to automate the process of injection detection we use an open source penetration tool SQLMAP. However, more often we do it manually.

In our case, the injection was detected on the Home page of the website in the Search element.

Root cause: no input data check mechanisms.

Exploitation threat: getting complete access to the application database.

#8. Local files reading

We were testing the multi user application that stored personal data of its users. The app was built with defects and we could input the local file name in our entry and see the file contents.

Exploiting this vulnerability we managed to get a configuration file that allowed us to get in any account in the app. As the application allowed sending and receiving messages we could reset the users’ passwords and get the links the users would receive to change passwords. By following the link we changed passwords and logged into the app.

Root cause: no input data check mechanisms.

Exploitation threat: access to the web application configuration files.

#9. NoSQL injection

You already know that there is such a threat as a SQL injection. Are there NoSQl injections? Of course! Redis, MongoDB, memcached belong to the non-relational databases and malicious users couldn’t pass them by.

NoSQL ≠ No Injection

The main difference is that NoSQL databases don’t support SQL-like languages. Every database may use its own language. That’s why the number of potential threats increases.

When testing the app we dealt with the MongoDB database.

What did we discover?

The app had API that could be queried. The authentication to the app was implemented with a 32-character token that couldn’t be cracked. After giving a thought, we decided to manipulate the parameter. We learnt the MongoDB documentation and found out that it was possible to input regular expressions into the query and thus minimize the data for the query. As a result, the 32-character parameter was cut down to only 4 symbols that could be guessed to enter the app.

Root cause: no input data check mechanisms.

Exploitation threat:  application authentication bypassing.

#10. Race hazard

It’s probably the most interesting vulnerability we’ve ever come across and it was detected in the finance app.

The race hazard or race condition is the result of the multithreaded application poor design. When it occurs, several threads try to get a concurrent access to the shared memory location and at least one of them performs writing. As a result, the reading thread gets wrong values that were previously changed by the writing thread.

What did our team? We tried to create several concurrent queries to the web application. Actually, the web application is a good example of the multithreaded app as it may have many users working with it simultaneously. The key condition is that the writing (either of the file or to the database) should be performed. On our project, the writing was performed into the database. We generated some queries about money transfer and in return got more than we expected!

To make it more clear: for X coins a user gets Y coins. We generated 10 simultaneous queries to exchange X coins for rubles. As a result, X coins were deducted from our account and we were lucky to get 10*Y rubles.

Root cause: wrong application design.

Exploitation threat: money theft.

To avoid all these threats we urge the companies to conduct regular security checks and test the software products for all kinds of vulnerabilities.

By addressing the professional team, you’ll be confident that your solution poses no risks to users.

Security testing team assesses websites, applications and other software products to identify vulnerabilities and threats that can be exploited by abusers. Vadim Kulish, security testing engineer has made a list of 10 most severe vulnerabilities that were detected on real projects.

All vulnerabilities are arranged by the difficulties of detection: the most evident go first and are followed by the trickiest ones. There are also root causes of every vulnerability and exploitation threat.

#1. Google dorks

We’ve already talked about Google Dorks here. Let me remind you in short, Google dorks queries are search operators used in security testing to find information that isn’t readily available on the website.

Here are a few examples of advanced search parameters:

  • site: – searches for files located on a particular website;
  • filetype: – searches for files of the specified type;
  • inurl: – returns results with that sequence of characters in the URL;
  • intitle: – returns files with the string in the page title.

Google dorking is also known as Google hacking as it can return information that is not intended for public viewing but has not been adequately protected.

In our case we were performing security analysis of the bank’s website and made the following query: site:example.com filetype:pdf (example.com – customer’s website). The query returned a number of documents in pdf. This vulnerability wouldn’t have been ranked as a major one if these documents weren’t plans of the bank facilities. More than enough data for a massive bank robbery!

Root cause: wrong web server configuration.

Exploitation threat: leak of confidential documents.

#2. Data disclosure

When conducting security audit we always check the following resources for leakages:

  • Github (source code, credentials);
  • Files containing important information forgotten on the server (backup copies, source code, information about the installed software);
  • Builds for developers and testers (as a rule, they run in a debug mode and if there is a mistake, show vital information about the application functioning);
  • Pastebin.com (on this website developers exchange useful information about leakages or code threats).

Looking over these resources when testing the e-commerce website, we found a development build of the website on the server. The build contained numerous web application parameters, including, but not limited to those, that could be used for connecting to the PayPal API. Obviously, this data was enough to connect to the shop payment account and leave it without funds.

Root cause: wrong web server configuration.

Exploitation threat: leak of confidential data for PayPal connection.

#3. SSL DoS

DoS (Denial of Service) is a cyber-attack characterized by an attempt by attackers to prevent legitimate users of a service from using that service.

A little bit of technical information before moving to our point. I believe that you know that HTTPS is the secure version of the HTTP protocol. The “s” at the end stands for “secure”. This protocol is used to enable communication between the server and the browser. The communication is encrypted with keys. But if the server is wrongly configured, the client will ask for secure communication establishment several times. The problem is that the load on server in this case will be many times higher than on the client’s side. An average server may process 250-300 secure connection requests, while the computer may generate up to 1 000 requests per second.

Now back to our story. Our team was performing vulnerability analysis of the internet banking and run DoS attacks. Suddenly one of the attacks worked out and crashed the site. This vulnerability was a good one for hackers as it was hard to detect – the DoS attack didn’t crash the website. As soon as the hacking software was turned out, the website resumed working.

Root cause: wrong https server configuration.

Exploitation threat: complete server blocking.

#4. Cracking of one-time password (OTP)

We were testing mobile app and got access to users’ account. The problem was in the vulnerable authentication process. The user got a password over mobile phone and entered it to authenticate in the app. The server generated the OTP and then checked the password sent by the user.

What did we find out? We paid our attention that the password was a digital code composed of 4 digits only. It meant that there were only 10 000 possible combinations. And we decided to check whether the password could be cracked. Ideally, the user should be given only three attempts to enter the password. When the third attempt fails, the server should block the user. However, this wasn’t our case.

Then we decided to act as real users. We sent an SMS from our mobile phone and got the OTP. However we didn’t enter it and started cracking it. It took us only 15 minutes to get the valid password.

That wasn’t the limit as we went further and automated the process of OTP cracking. As a result, we got a little script that allowed getting into the app knowing only the user’s phone number. The harmfulness of that vulnerability was that the cracked app was a messenger and hijacking it we got access to the user’s correspondence. The unconscious real user got no idea what was happening as the only thing he saw was an incoming SMS with four digits.

Root cause: insufficient anti-automation, logical error.

Exploitation threat: access to the application users’ accounts.

#5. Control panel authentication bypass

It was the fastest hacking that us only a minute!

The customer approached us to test the e-commerce website. Looking for bottlenecks in system security we came across the control panel. And in a minute we were looking at it as if we were authorized to do this. How did we manage to do it?

It was due to the HeartBleed vulnerability in the popular OpenSSL cryptographic software library. It was publicly disclosed in 2014 and its exploitation allows to read adjacent server’s or client’s memory not intended to be accessible. In our case it was the HTTPS web server and it stored all requests from users. Exploiting the HeartBleed vulnerability, we managed to get cookie parameters and, as a result, access to the control panel.

Root cause: the application was using vulnerable system components.

Exploitation threat: access to the control panel.

Of course, our customers were promptly notified of these security flaws and got recommendations for their fixing, while our team stayed 100% satisfied with the outcome – we made sure that no app was delivered to customer with such major errors.

Next week we’ll continue with the hardest and most curious security bugs we’ve detected.

What vulnerabilities have you detected? Welcome to the comments!

After Thanksgiving Thursday, Black Friday and Cyber Monday are coming. According to Deloitte’s annual survey, more consumers than ever are planning to shop online for gifts this season with many retailers bringing their deals from real stores to their cyber world websites.

a1qa specialists give the last-minute recommendations on website QA testing that helps to check if your website is ready for the increased amount of visitors.

Here are the things you can do right now to prepare for holiday shoppers and not to miss out on post-Thanksgiving revenue.

Performance management

  • Plan auto scaling of resources.

Auto scaling is a technique used in cloud computing that helps handle the unexpected traffic spikes.

Don’t wait until the influx of traffic crashes your website. It’s better to predict the days of peak data and allocate, for example, +10 virtual machines to deal with the increased and then decreased back-end capacity to meet traffic fluctuation levels.

  • Increase the website capacity.

Use the analytics to compare the current and the planned system peak loads. Address your web hosting provider and ask about the traffic limitations and how much it will cost to use an upgraded server for the given period of time. As a rule, a better server can help handle increased traffic and sustained volume.

  • Optimize speed and improve client-side performance.

Statistically, the average time for a website to display is 3.9 seconds. Your visitors may not want to wait longer to see your discount offers, especially if they are using mobile devices for shopping. So make sure that you have optimized the website speed. This may be achieved by improving the client-side performance. Shrink the size of the CSS, shorten the JavaScript, compress the images. There are many free online tools to find the possible places and recommendations for improvement: PageSpeed Insights, WebPagetest.org, etc.

Data security

Security issues are also highly important as shoppers want to be sure that their payment data will be kept safe.

  • Scan the website for viruses.

Very often the website owners think about making their resource safer when the worst has happened: the traffic has fallen and the users caught the virus. Don’t wait for this. Scan the website using one of the free online tools (VirusTotal, for example). It will help detect errors, malware, spyware, etc. It’s a tedious process but it usually gets the job done.

  • Enable SSL.

SSL is a commonly-used protocol that guarantees safe data transmission on the Internet. If SSl is encrypted, there’ll be a lock symbol in the url address line. The lock is associated with security and your visitors will know that their confidential data is safe and there is no risk of leakage.

If you haven’t enabled SSL encryption yet, address your web hosting provider and ask what SSL certificates they provide and what services go along.

  • Check the web server basic configuration.

Errors in server configuration often result in major security vulnerabilities and may be the root cause of confidential data leakage. Pay attention to the following. How does the server process the reported errors?  Are there any confidential files available (backup copies, for example) in the root directory? Explore your HTTP security headers and ensure you are keeping up with best practices.

By taking these urgent measures you’ll get better performance of your e-commerce website and get the richly deserved profit.

However, it’s always better to take such important steps in advance and address the professional QA team. They will run full-cycle testing of your web resource while you’ll have to calculate the holiday profit. Sounds great?

Happy Thanksgiving and Biggest-Ever Sales!

As e-commerce is gaining its popularity, natural concerns about security arise. The breach of payment details can lead to major losses for any service provider, irrespective of their reputation. To avoid this worst-case scenario, proper security mechanisms should be implemented by the application developers to protect users’ finances and confidential information from being stolen. Alexey Abramovich, security testing manager at a1qa, specifies the most important of them.

A strong and robust application storing users’ payment details is the responsibility of the whole team. Product owner, product manager, developers, testers and designers must be aware of the mechanisms and best practices aimed at making a more robust and safe e-commerce app and stipulate their incorporation.

Implementing e-commerce security mechanisms

First, to make any application storing users’ payment details safer, e-commerce being no exception, there should be proper mechanisms for authentication and authorization. They will make it possible to distinguish between the website visitors’ rights and personal data. The mechanisms are the main attacking vectors and should be as safe as possible because if breached, they will provide access to users’ sessions.

Development teams should apply proper security measures to build a secure e-commerce product that will employ customers’ debit/credit cards.

One measure is to validate all data input by users. This will help avoid all kinds of injections to the application code. It’s also important to implement control over the application and web server configuration to avoid frequent mistakes related to misuse of SSL/TLS protocols. Attackers may benefit from the protocol mistakes and pick up payment data the user inputs to the application.

Every day software companies deal with security testing of the most advanced and sophisticated web solutions. Experience shows that the most dangerous vulnerabilities are multiple kinds of injections to the application code such as SQL injections, JavaScript injections or operating system commands injections. A hacker can use them to steal confidential information.

The second largest vulnerabilities are located on different levels of system composition of the web applications, such as web server, third-party libraries and database servers.

The article was prepared for eSecurity Planet. Read the full version here.

For any company data confidentiality is a matter of high importance. Leak of clients’ usernames and passwords or loss of system files may result in great financial expenses and destroy the reputation of the most trustworthy organization. The article by Vadim Kulish, security testing engineer.

Considering all potential risks, companies spend big money to embed latest security technologies to prevent unauthorized access to the valuable data.

But have you ever given a thought that besides sophisticated hacking attacks there are simple ways to uncover the files that weren’t effectively protected. In this article we’ll focus on Google search operators that can be used to get more specific search results or to detect sensitive information.

Let’s start from the beginning.

One can hardly imagine Internet surfing without search systems as Google, Bing and others alike. Search engines index vast amount of web pages to make them available for surfing.

Google search operators

When you search in Google, you can include search operators in the entry field to narrow or broaden your search. The most commonly used of them are the following:

* site: returns results from certain sites or domains

E.g.: If you enter site:example.com you’ll get all info in Google related to the example.com website.

* filetype: searches for exact file type

E.g.: The entry filetype:php site:example.com will provide you with the list of php-files from the website example.com.

* inurl: searches for specific text in the indexed URL

E.g.: The entry site:example.com inurl:admin will search for the administration panel on the website.

* intitle: searches for query terms in the page’s title

E.g.: The entry example.com intitle:”Index of” will return documents from the website example.com that mention the word “index of” in their titles.

* cache: searches in Google cache

E.g.: cache:example.com will show Google’s cached version of the page instead of the current one.

Unfortunately, web crawlers are not able to determine the type and degree of information confidentiality. Therefore, they equally treat blog articles, which are published for wide audience, and database backup copy stored in the web server root directory and not intended for third parties view.

Thanks to this feature and using the search operators, hackers manage to detect vulnerabilities of web resources, information leaks (backup copies and text of the web applications errors), hidden resources, such as opened administration panel without authentication and authorization mechanisms embedded.

Types of information that can be detected by search engines and may be potentially interesting to hackers include the following:

* Third-level domains of the explored resource

Third-level domains can be found using the keyword “site:”. For example, the query site:. * example.com will return all domains of the third level of the website example.com. Such requests enable to detect hidden management resources, release management systems, as well as other applications with the web interface.

* Hidden files on a web server

When searching, you may happen to view various parts of the web application. To find them, use the query filetype:php site:example.com. It will return previously unavailable functionality in the application, as well as other information about the app.

* Backup copies

Backup copies may be found with the filetype: keyword. Usually backup copies are stored using the following file extensions: bak, tar.gz, sql. For instance: site:. * example.com filetype:sql. Backup copies often contain logins and passwords of the admin interfaces, as well as user data and source code of your website.

* Errors of the web application

The text of the error may contain various data about the app’s system components (web server, database, web application platform). This information is always very interesting to hackers because it allows to find out more about the target system and to enhance the attack. For instance: site: example.com “warning” “error”.

* Login and password

Web application cracking may reveal big amount of users’ sensitive data. The request filetype:txt “login” “password” will allow you to find files with usernames and passwords. Likewise, you can check whether your email or any account has been hacked. Just make a request filetype:txt “user_name_or_email”.

The combinations of keywords and search strings used to detect confidential information are commonly named Google Dorks.

Google has collected them in the public Google Hacking Database. Now any company representative, whether CEO, a developer or a webmaster, may learn about what type of sensitive data was detected with this or that query. All dorks are broken down by categories to make the search more comfortable.

Google Dorks leaving mark in the history of hacking

Finally, learn about the cases of how Google Dorks helped the attackers to get access to sensitive but poorly protected information:

#1. Leakage of confidential documents on the bank’s website

During the official bank site security analysis a large number of pdf-documents was detected. All documents were found with a query “site:bank-site filetype:pdf“. Interestingly, it turned out that the contents of documents represented plans of the bank branch premises across the country. For sure, that information would be very interesting to bank robbers.

#2. Cardholders’ data search

Very often breaking online stores attackers gain access to the users payment data. To make this info public, violators use public services that are indexed by Google. Sample query: “Card Number” “Expiration Date” “Card Type” filetype:txt.

With all this in mind, we recommend that you check the security of your website to prevent dubious activities related to your resource.

But we advise you to look beyond the basic checks. Address security testing specialists to conduct comprehensive analysis of your software product. After all, it’s better and cheaper to prevent data loss than repair the damage incurred.

Do you feel comfortable with sharing your geo coordinates or payment details in your mobile app? Probably, not. Statistically, only 6% of respondents don’t hesitate while inputting their personal data into the application. Pavel Novik speaks on how testers and developers can help overcome the challenge and instill trust in users.

We live in the era of Big Data, where the Internet of Things and smartphones are ubiquitous. Each month we adopt new applications that require us to enter personal information, share our geo-coordinates, or ask to observe our browsing habits. Obviously, the main goal that marketers are pursuing is to collect social profile data and improve user acquisition.

The more personal data that marketers obtain, the better they can serve their users. However, users do not typically have much desire to help them.

Sharing is scaring?

According to the Global Consumer Trust Report 2016, the number of mobile users who feel comfortable with the idea of sharing information has decreased.

In 2013, 21 percent of the respondents said they would eagerly share with the application. By 2015, this number has fallen to 6 percent. The scope of “reluctant sharers” who share data only because they have no other choice if they want to use the app has leapt to 41 percent from 2014’s 33 percent.

This data should serve as a wake-up call to the mobile industry to collaborate and do more to instill consumer trust in mobile services. There are a number of practices on asking users for more information such as social sign-in options and bonuses in the exchange for extra data.

No matter which of them you adhere to, one thing remains constant: you need to be sound clear and reliable. Obviously, a good marketer should be aware of the security issues relevant to its app.

Users must feel confident installing the app and using it wherever they might want to. However, most public Wi-Fi networks lack security. So it would be a wise choice to disable automatic connectivity to such networks to prevent loss of important data.

Data leaks are the concern where users are expected to sync data to the cloud. The vendor’s protection mechanisms cannot be controlled even if the company’s security policies comply with best practices. To tackle this issue, it is recommended to ensure a different password for every app or service.

However, most of the security shortcomings are to be tested beforehand, on the development and testing stages of the security lifecycle…

Read the full article here.

In 2014 OWASP (Open Web Application Security Project) conducted a poll to gather mobile apps vulnerability statistics. The objective was to level up the mobile security and to allow individuals and companies worldwide to make informed decisions in the course of their mobile app development and security testing.

Survey results identified the top ten mobile vulnerabilities with the most frequent ones being weak server side controls, insecure data storage, and insufficient transport layer protection.

This year OWASP has updated the report. The surveyed audience has mainly included penetration testers (38%), security specialists (35.2%), security engineers and designers (27%).

The obtained results has revealed that during the last two years developers worked hard to secure coding and configuration practices used on server-side of the mobile application, establish mechanisms to protect data stored and ensure sufficient transport layer protection. Thus, the vulnerabilities 2014 have almost been combatted while the new bottlenecks have appeared.

OWASP Top 10 mobile vulnerabilities 2016

  • M1 Improper Platform Usage (new!)
  • M2 Insecure Data Storage
  • M3 Insecure Communication
  • M4 Insecure Authentication
  • M5 Insufficient Cryptography
  • M6 Insecure Authorization
  • M7 Client Code Quality (new!)
  • M8 Code Tampering (new!)
  • M9 Reverse Engineering (new!)
  • M10 Extraneous Functionality (new!)

As for a1qa, keeping our customers’ information secure and private is a top priority for our QA experts. We greatly appreciate the OWASP survey results and consider them when testing and assessing security of our customers’ mobile products.

The research of Electronic Frontier Foundation ascertained that only eight IM-messengers were corresponding to all types of security. How can e-criminals get inside our messengers and what can they steal? And more importantly, is there a way application security testing can stop cybercriminals from doing that?

Scripts are not remedy

All five applications (WhatsApp, Viber, Skype, Facebook Messenger, and Google Hangouts) encrypt the network traffic to protect users’ information from interception and modification. Although it’s vital for users’ security this type of protection is quite new.

For a long time, it was common to send images, locations, and links to files freely with no protection at all. But little by little as the applications were spreading within more people they capture the attention of information security specialists. They were finding vulnerabilities and then publishing them in open sources. That pushed developers to start fixing bugs.

If the application has an encrypted code, it still cannot ensure absolute security. Any profile can be hacked and spammed. The reason for insecurity can be simply explained: all applications are made by humans, and if at least one developer made a tiny mistake, the whole application might stay insecure.

Thus a potential criminal almost always has a chance to steal users’ data or disable applications using vulnerabilities developers and testers omitted. Those vulnerabilities can come up on the stage of entering the message. The thing is that even if the message is formed correctly it still may allow doing a random command or denial of service. In this case, personal data can be sold to a third party. The most harmless way to use stolen data is spamming those users with targeting ads. But if a denial of service is happening users will lose access to the application.

Popular vs. secure

All five famous applications described in this article were proved to have at least one security flaw. Are there any flawless IM-messengers? According to EFF, the following IM-messengers correspond to all security requirements:

  • CryptoCat
  • Signal / RedPhone
  • Silent Text
  • Silent Phone
  • Telegram (secret chats)
  • Off-The-Record Messaging for Windows (Pidgin)
  • TextSecure
  • ChatSecure + Orbot

Unsecured by default

Many users are interested in whether the owners’ IM-clients have access to their private messages and files transferred. According to EFF all five applications compared in this article are not encrypted so the provider can read them. Even Blackberry Messenger which was considered to be well-protected one turned out to be vulnerable.

Facebook Messenger can, however, collect and use your data for advertising purposes. Some would consider this to be ‘spying’ on you, but not in the way that many reports are suggesting.

Going further, Google Hangouts doesn’t support off-the-record (OTR) encryption, which provides a secure, end-to-end connection between users. Using OTR encryption, no one can read your messages – not even your Internet service provider. But no Google service supports OTR encryption, and many privacy advocates, like the EFF, say they should.

Moreover, some applications are not just encrypted but allow bosses to watch their employee chats if they are registered in the special app. It can be said about Slack. Being oriented on corporate communication it allows bosses not just to watch, but even to correct both business and private chats.

As we can see from the EFF rating, the most popular applications remain insecure. At the same time, the applications developed by amateurs and not well known were found to have a high level of security. Anyway, it’s always up to a user which application to choose, a popular and unsecured or secured but little-known one.

Only 20% of IM-messengers can be called secure enough. This is what the research of Electronic Frontier Foundation found after checking almost 40 IM-messengers. The research ascertained that only eight messengers were corresponding to all types of security.

Older than the internet

The system of instant messaging arose earlier than the Internet. Although, the definition of IM-messengers appeared only in 1990s, the first collective systems of exchanging messages emerged in 1960s. In the very beginning they were used as notifying systems, but soon they became available for users registered on the same computer.

Online-chats became popular in 1970s. When BBS (bulletin board system) gained its popularity in 1980s, some systems started implementing chats, which in ten years would be called “instant messengers”.

The first messengers with graphic interfaces emerged with the Internet spreading. Finally, internet-pager with ICQ-system of instant messaging was released in 1996. ICQ-system was extremely popular all over the world, because it has such convenient features as networks statuses and file attaching. It was the first instant messenger that corresponded to the definition of “functional”.

With spreading of mobile phones that had cheap Short Message Service, IM-messengers stayed in shadow. But once smartphones were invented, developers started releasing IM-applications targeted on smartphone users. They differed a lot from the first IM-messengers, reminding social networks, where a profile picture could be added, network statuses were enabled, and file attaching was possible. Since mobile IM-messengers used phone numbers as a login, the problem of adding new contacts was now solved: once user added a new contact to their address book, this contact automatically moved to IM-messenger database.

Ad protection

The most popular messengers today are WhatsApp, Viber, Skype, Facebook Messenger and Google Hangouts. All of those apps use client-server architecture and allow creating groups and chats, as well as transferring files and users’ locations.

The same way big cities attract thieves, popular IM-messengers attract internet-robbers. That’s the reason why the app owners, working with big personal data should care about the highest level of security and run through regular application security testing to ensure it.

The more popular the app is the more ads it will have, the more spam it will be flooded with, the more profiles would be hacked and the more personal data would be stolen. How can you protect yourself in those harsh conditions?

To resist ad spammers all of the messengers mentioned above have the function of the black list, where all spammers are moved. However, this measure loses its effectiveness when the user gets phone number. After changing it they receive a new login and new default settings, which means changing security settings. Now the user has to make his black list again manually.

Moreover, even if you block all spammers, ad messages can still be delivered to your inbox. The thing is that sometimes ads can be sent by your real contacts, whose profiles were hacked and used for sending spam. So far IM-clients add all your phone contacts to the messenger treating them as reliable contacts, and criminals can use this feature to send spam from the profiles of user’s friends.

Windows 10 is currently considered to be the most protected Windows. This new operating system has a variety of built-in features to protect from viruses, spyware, or malware. All the security tools can be automatically updated and maintain the ability to withdraw the latest threats. Let’s review these tools and their implications for security testers.

Multi-factor authentication

One of the most interesting solutions to ensure the account’s security is the multi-factor authentication. It presupposes that you need to pass several stages to access information. In Windows 10 the first factor is the device itself.

The second factor is your personal identification number or biometrics. If your devise is hacked, your credentials would not be enough for attackers to get the access to your data. They will need your physical device (mobile phone, computer, tablet, etc.) as well.

Access tokens protection

Access tokens, which are generated when you have authenticated, are becoming the attacks’ target more and more frequently. When hackers obtain these markers, they can access your information even without your credentials. Windows 10 will ensure the access tokens security due to the architectural solution that stores tokens in the safe container working on Hyper-V technology.

Windows Hello

How often do you need to enter a password? We bet that very often. Windows Hello uses your biometrics (iris, face, or fingerprints) instead of passwords. You can instantly get secure access to Windows 10. Windows obtains and finds your biometrics using a fingerprint scanner or camera that supports this feature. When you sign in, Windows welcomes you by name. It is a quick and safe way to use your device without any passwords. Thanks to the automatic and free updates, you will have all new features as long as your device is supported.

Microsoft Edge

What do you usually do after signing in? Most people open a browser. Microsoft Edge is an absolutely new browser that will enable you to surf the Internet easier and safer. Microsoft Edge provides a browsing sandbox that allows you to stay isolated from private information and data. Read the detailed Microsoft Edge review here.

SmartScreen filter and Windows Defender

SmartScreen protects you from phishing sites that are aimed at stealing your passwords and sensitive information. SmartScreen analyzes all visited sites and blocks potentially dangerous ones. This technology also protects you from downloading malware.

Microsoft SmartScreen provides perimeter protection while Windows Defender fights against advanced malware. Windows Defender does not require complicated settings and protects your software from the latest threats. Windows Defender instantly analyzes the information and responds to threats in a moment.

Parental control

Windows 10 allows you to connect your PC to your children’s local or Microsoft account and take care of their security. Parental control blocks websites, applications and games for adults, regulates the time when the device is used, and provides activity reports.

Data protection

Most of us need to access corporate applications and documents when being on a business trip or at home. Remote access involves the risks associated with the VPN connection, especially if you use your own device. Windows 10 provides IT specialists with a possibility to manage VPN permissions. Thanks to this possibility administrators will be able to define access to specified applications and manage them with Master Data Management solutions.

Windows 10 goes back to Windows 7 and borrows some elements from competitors. Windows 10 has remained functional, but became easier to use.

Windows 10 will influence the following testing activities:

  • Installation testing (a new operating system presupposes some peculiarities).
  • Compatibility testing (an upgraded application programming interface can affect desktop applications; web applications are not likely to be affected).
  • Security testing (new features involve new vulnerabilities).

The seventh edition of the World Quality Report, the only global report for application quality, was published this autumn. 1,560 respondents from 32 countries participated in the research. What are the latest QA and testing tendencies? Are there any changes in them?

a1qa has analyzed the recent IT trends and would like to present the five most interesting and relevant research items that are confirmed by our experience.

1. Main areas in mobile testing

Mobile testing remains important in all spheres of business alongside with the increasing number of mobile devices. It is remarkable that there is a shift of attention from traditional testing (functional and compatibility) to security testing (55%).

Security testing is followed by performance, ease of use, and compatibility testing. Functionality testing still remains vital but its prioritization is in decline (48% compared to 54% in 2014).

This situation is quite logical, as appropriate security is strategically essential while other types of testing are significant in the application performance. The number of the challenge areas is declining, because organizations are becoming more mature and experienced in mobile testing.

2. Common security testing activities

As it can be seen from the previous point, we observe that the main attention is payed to security. There is a set of testing activities that are commonly performed. They include:

  • Dynamic application security testing, performed by running test cases to expose the application vulnerabilities (57%).
  • Static application security testing, performed using scanning tools to check code by development teams (52%).
  • Manual code checking, carried out to find out whether anything can produce vulnerabilities using the physical line-by-line code review (52%).
  • Penetration testing (39%), aimed at trying and demonstrating infrastructure vulnerabilities.

For maximum benefit organizations need to combine the use of automated checks with manual testing.

3. The increase in test cases automation

Every year the number of automated test cases within the organization is rising. The level of test automation is considered to be one of the key indicators of a testing company’s efficiency. It’s a common belief that in a few years all testing will be automated.

A great variety of test automation tools (both licensed and open source) is currently available in the market. Test automation has evolved dramatically and now embraces the integrated automation of QA aspects across the lifecycle. However, manual testing is still prevailing (55%). Thus, automated testing has a considerable way to go. In the mature testing environment some 70-80% should be automated.

4. Test automation challenges

The adoption of automated test cases is slowed down by a number of challenges:

  • Functionality changes very often.
  • Test automation is not supported by delivery methodology.
  • There is an absence of appropriate automation tools.
  • Organizations don’t have the required automation testing process/methods.
  • There are not enough skilled and experienced test automation resources.

Despite the above-mentioned challenges organizations have achieved a considerable increase in the level of automation. In future automation won’t be considered as the secondary activity behind manual testing.

5. Test data management

Test data management (TMD) is still a relevant problem for a large number of organizations. The adoption of agile, DevOps and cloud initiatives makes the test data creation and maintenance complex. It becomes difficult to synchronize the testing, control and maintain the data in different versions of environment under test.

Managing test data is a growing concern. Some companies are introducing a new role of the Testing Data Manger. It means that TMD starts to get the attention it deserves. The creation of complex test data sets for end-to-end workflows is expected to become easier in future. It is confirmed by the fact that the reducing trend in test data challenges from 2013 has continued in 2015.

Comparing with the 2014 research findings, this year we witness the shift to security testing and rapid development of automated testing. Will these trends remain relevant in 2016?

Application security is the most critical point for any business regardless of its sphere. Even if you have no relation to web application testing in any way, it is useful to know the most common vulnerabilities and security problems an application can have. Moreover, it is vital to be able to prevent or deal with them.

Open Web Application Security Project (OWASP) is an open project to ensure web applications security. The organization is not affiliated with any company involved in the software development and supports the thoughtful use of security technologies.

TOP 10 most significant vulnerabilities

  • A1 – Injection
  • A2 – Broken Authentication and Session Management
  • A3 – Cross-Site Scripting (XSS)
  • A4 – Insecure Direct Object References
  • A5 – Security Misconfiguration
  • A6 – Sensitive Data Exposure
  • A7 – Missing Function Level Access Control
  • A8 – Cross-Site Request Forgery (CSRF)
  • A9 – Using Components with Known Vulnerabilities
  • A10 – Unvalidated Redirects and Forwards

OWASP has compiled a comprehensive Top Ten list that contains the most dangerous Web application vulnerabilities and provides recommendations for handling those flaws. Here’s list of 10 most critical vulnerabilities.

The purpose of the Top Ten list is to increase the awareness of application security by determining the most critical risks to organizations. The Top Ten list refers to the set of standards, tools and organizations, including MITRE, PCI DSS, DISA, FTC, and many others.

The article by Alexander Panchenko was published on EE Times, you can read the full version here.

Big Data

Furthermore, Big Data is growing at a rapid pace: social networks, mobile devices, data from measuring devices, and business information are just sources capable of generating huge amounts of information. But Big Data is followed by “bad” data. For companies, unstructured and broken (bad) data means wrong, costly decisions. Testing can quickly locate bad data and provide a holistic view on the overall data health. This ensures that the data extracted from some sources remains intact by analyzing and quickly pinpointing any differences in Big Data at every touch point.

Moving onto to the future of security testing itself, its role in the overall testing structure will undoubtedly grow. In the future, a great deal of vulnerabilities (including the critical ones) will still be in shelf software. Here, we are talking not only about site content management systems, but also about data encryption protocols (Heartbleed) and command shells (Shellshock) that have existed for quite a long time. For example, all Bash shells are exposed to Shellshock, which means that this vulnerability will exist for almost 25 years. Such cases are good examples of open source libraries usage—source code that was subjected to security analysis a long time ago. Furthermore, classic vulnerabilities won’t disappear. They include XSS (cross-site scripting), injections, authentication and authorization flows, etc.

To sum up the points of security testing, the quantity of checks is increasing; toolkit testing is developing; and more automatic utilities (both static and dynamic) are appearing. Despite these facts, not all companies are concerned about the level of security of their products, but they should be. The question of user information confidentiality is an acute one. This adds to the argument for the necessity of security testing as an indicator of the whole branch development.

The center of all these trends is still a human, a QA engineer. He/she has to serve as a so-called “universal soldier,” but with deeper and more extensive knowledge. QA engineers should not only be specialists in testing, but also have experience in the domains in which their projects fall.

All IT and software development trends directly affect quality assurance. Such characteristics as mobility, flexibility, reliability, availability and scalability, which are relevant for IT sector solutions, are automatically transferred to software testing. With the future will come the demand for security testing engineers and automation testers, but they, in turn, will face challenges that are more complicated than the challenges we face today. What’s more, the QA engineer of the future should be prepared to upgrade coding skills, equally to developers or even to a larger extent. The effective use of specialists, standardization of processes and increased automation levels are the main factors that can lead to higher cost efficiency. Furthermore, focus will be on non-functional testing—in particular, on security and performance testing.

In case you missed the second part of the article please find it here.

The article by Aleksey Abramovich was published in Pipeline Magazine. 

According to the Ponemon Institute, on average, one denial-of-service (DoS) attack costs the owner of a website, including those associated with telecom organizations, more than 166 thousand dollars.

Every year, DoS attacks are becoming more expensive as site owners increasingly intensify protection against them. But who is implementing these DoS attacks and for what reason? And what is the best way to be prepared to protect your website?

The birth of DoS attacks

The first DoS attack was registered in September 1996. The attack was addressed to the site Panix.com – the first Internet provider in New York.

However, this first DoS attack was not as impressive as one carried out by a 15-year-old Canadian using the handle ”MafiaBoy,” who attacked a range of commercial sites in 2000. One by one, he caused the collapse of the largest American portals – eBay.com, Amazon.com and Yahoo.com – thus demonstrating the vulnerability of those websites at that time.

The next wave of popularity in DoS attacks occurred in 2010 when hackers began to break, one by one, the largest e-commerce systems: PayPal, Visa, and MasterCard. Every year DoS attacks continue to gain power. To provide an idea, in 2005, the “strength” of an average DoS attack was no more than 100 Gbit/sec; this year’s most powerful attack has already reached 400 Gbps per second.

Both attacking and defending sides spend billions of dollars on this ongoing “virtual war.” In order to understand how to defend against DoS attacks, you must first be aware of their nature.

DoS attacks: types and possible protection

We have established that a DoS attack is a malicious activity that blocks the site for the use of legitimate users. A subset of this is distributed denial of service (DdoS) attacks, which involve multiple computers under single management. DoS attacks usually addresses one of three resources, which we’ll cover below.

Channel attacks – a traffic emergency

The most complicated and expensive DoS attacks for hackers and, thus, the most dangerous for the site owner, are attacks on the server network connection. Using a botnet or vulnerable servers, an attacker can generate a huge stream of malicious traffic to the website of the chosen victim.

Because of the large amount of “extra” load in the channel, legitimate users have problems while connecting, or can even be blocked. This situation can be compared to a traffic emergency where cars are stuck in a jam; the traffic is being caused by the DoS attack, and those “stuck in traffic” are the users trying to connect to the site.

The prevention of such attacks is quite expensive because of the need to purchase special equipment for detection and blocking. Otherwise, third parties, such as providers and data centers, should be engaged. The most effective solution is to create a “black hole” outside the server (onsite at the provider) to “catch” the traffic; imagine additional road lanes, which are consigned to offload the traffic jam. This is how black holes are activated at the start of a DoS attack. While all traffic is routed into the black hole, the owner of the website buys time to move the application to another IP address.

Attack on the CPU time – confused pupil

When attacking the CPU time, the maximum CPU load of the server becomes the target of such criminal attack. Imagine a student who is given 10 tasks to solve instead of one during a limited amount of time allocated for a lesson. Unable to concentrate on one, they eventually cannot do what is required.

The best way to defend against this type of attack is with a special software (for example, web application firewall of “WAF”), which is set on the server and filters out potentially dangerous requests.

Read the full article here

In security testing, reverse engineering is the process of analyzing the software application to determine its functional characteristics, internal architecture and, eventually, its functionality: modules, functions and algorithms. Reverse engineering is used for different purposes:

  • Improving the functionality of the application when the software company that developed the app no longer exists, or there is no way to contact the developer.
  • Analysis of worms, Trojans and viruses to highlight their signatures and create remedies (anti-virus software).
  • Transcript file formats for better compatibility (file formats of popular paid applications for Windows without Linux analogues – Open Office or Gimp, for example).
  • Education and much more.

Both mobile and PC applications could be goals of attackers. In the context of reverse engineering, it does not matter whether the application is installed on a smartphone or a personal computer, because hacking techniques depend largely on the programming language and implemented protection mechanisms.

After all, taking a closer look, mobile applications essentially become archives that consists of configuration files, libraries and compiled programming code. Therefore, general approaches to “break in” to mobile and desktop applications are identical.

However, reverse engineering is often used for other purposes as well. Once one has studied the architecture of the application or obtained the source (initial) code, he/she can change it and use it for his/her own purposes – not always backed by good intent. For example:

  • Endless use of applications trial versions. Let’s imagine we have a software product that is free to use for a month or so. When the application starts working, it checks the date on the current installation. By removing this check or replacing it with the function that will always return the necessary result, the application will remain in the mode of trial forever.
  • Information or code stealing. The attacker’s goal may not be the app on the whole, but its module or some part. This tactic is relevant for competing companies engaged in software development.
  • Avoiding copyrights. The hacker’s purpose here is to remove the copy protection of audio and video files, computer games or e-books for later free distribution.

The process of obtaining the source code depends on thWe1e programming language and platform, as is the process of reverse compilation. For example, applications developed in the .Net framework are first compiled into an intermediate language (Common Intermediate Language (CIL)) and then converted into machine code by a Common Language Runtime (CLR) during execution.

Similarly, the compilation of Java and Python applications works as follows: high-level code is first compiled into an intermediate low-level language (byte code) and then converted to machine code by a “just-in-time” compiler.

Such organization provides a cross-platformity and allows writing of different parts of the application in different laWe`llnguages within a single framework. However, considering reverse engineering, intermediate language (such as CIL and the byte code) is able to provide information about the classes, structures, interfaces, etc., and restore the original architecture. For this reason, there are some ready-to-use utilities such as .Net Reflector, MSIL Disassembler, ILSpy and dotPeek for .Net applications; Javap, JAD and DJ for Java restoration of the byte code; and pyREtic, pycdc and Uncompyle2 to work with Python applications.

If an attacker is sufficiently familiar with the CIL or byte codprovide you e, then sooner or later he/she will be able to make changes, recompile and force the application to work for his/her own purposes.

Reverse engineering of applications on traditional programming languages (such as C, C ++ or Objective-C) is more challenging. Applications written on those languages are compiled directly into executable machine code and do not keep any information about the structure of the original application: class names, function names or variables, etc.

An additional barrier is that low level language used in  such applications does not contain branching structure (if, for, etc.), and its restoration requires the re-creation of the “ruling tree” (i.e. list of application managing constructions).

This requires considerable time; though, this alone cannot guarantee the safety of the application’s source code. Having deep knowledge in assembler and programming skills, the task of rebuilding the source code (or its identical in functionality) becomes only a matter of time.

Knowing all of this, how can the application be protected? At the very least, how can one discourage the attacker from completing his/her task? Below are some suggestions:

  • Code obfuscation –the process of bringing the code to “hard to analyze” mode while keeping its functionality. Obfuscation significantly complicates the process of reverse engineering, so even if the attacker obtains the source code, it will be extremely difficult to determine that particular code’s function.

Mutation can be considered one of the most effective types of obfuscation. This means that the application is constantly changing its source code at runtime, which makes the task of reverse engineering extremely difficult.

However, this method has its own problems. Obfuscated code becomes “unreadable” not only for the attacker, but also for the developer. Also, adding some extra code branches can reduce performance and even add defects to the code. Perhaps the biggest issue, however, is that obfuscation does not guarantee high safety in cases where the criminal gets the source code, even if it is difficult to understand. After all, the target in this case is a particular area of the code.

  • Integrity Check – confirmation that the code has not been modified. For this, checksums of different code segments are calculated, and in the case of a discrepancy with the preset value, the application ceases to operate. However, if an attacker gains access to the application source code, he/she can remove an integrity check or replace it with the function always displayimg the desired result.
  • Programming code encryption – verification that only “legal” consumers are able to use the application. Without the encryption key, the app becomes inoperative or functions only in its trial version. Meanwhile, nothing can guarantee the safety of the code since the offender is able to disclose the mechanism of keys generation.

There are some other methods of protection (watermarks, the imposition of critical sections of code in separate modules, secure execution environments, etc.). However, none of these options can provide complete safety. The benefits of each application protecting approach must be considered for each unique case. For example, code obfuscation is, in fact, not only a means of protection, but in certain cases may increase performance.

Therefore, choosing methods of code protection, first you must consider the threat model – namely, what in the application needs to be protected and in what ways can an attacker most effectively try to get it. If an attacker strives to change the code, and thus, get control over the application, then the best response is an integrity check. If, however, we are considering an application fragment as an object of the attack, then it is worth considering obfuscation or encryption as an option.

The goal of attacks on CPU time is to reach a 100% load of CPU server. One of the options is to process a large amount of information from a database, which takes a lot of effort.

A great example of an attack on CPU time is a SSL Renegatiation DoS attack. To perform it a client repeatedly connects with the server applying SSL protocol, whereas the server needs 15 times more processing power than a client to process the request.

How to protect the server from this attack?

For security testers, the first step is to turn off SSL Renegatiation mechanism. Attacks on CPU time are very dangerous for all kind of services and result in serious damage. A software installed on you server and operating as a filter against potentially dangerous request can be a good security measure.

The goal of attacks on server`s memory is to fill the internal memory or a hard disk, or a critical part of memory completely. When the goal is reached the server is unavailable. The classic example of the attack is a TCP SYN flood attack. It`s main objective is to create multiple half open-connections to limit the access to the server. To reach the goal the attacker sends a number of TCP – segments with mounted SYN flash.

If your set up is correct, the information about new connection will be stored in the server`s response, that sends to the initiator of connection. When the server gets the client`s response it checks the information about the connection in the package. This security technology is called syncookies. It extracts the IP-address and the port from the income package, transforms the data into numbers and adds them to the Sequence Number + 1 field.

TCP FIN flood attack is similar to SYN flood attack but creates a number of half-open connections. In case like this, when the connection is established, a TCP-segment with FIN flag is sent to complete it. The server responds with FIN + ACK flagged segment and waits for the approval. If the approval is not send and the memory is filled. To fix the problem you need a patch from a product owner.

“Slow” attacks on HTTP protocol are performed in a bit different way. Apache web-server is most vulnerable to them.

The attacker acts in the following way: connects to a server and starts accepting and sending the data. He performs multiple connections to reach Denial-of-Service. As a result, server`s memory is filled due to the great number of data streams from the Apache server.

To protect the server you need to define the minimal and maximum time limit for sending the request and accepting the answer. If the client exceeds the limit the connection stops. Use specially created modules to set up the protection.

In the end, I would like to say that automatic systems are really important today. They manage various critical processes. Denial-of-Service attacks can lead to unexpected results, thus the issues of protection against DoS/DDoS attacks are as critical as never before and won`t be minor in future.

Today everyone knows about DDoS/DoS attacks. The buzz has long spread beyond security testing and is now everywhere: on the internet, TV, etc. You don’t have to be an experienced user to face the consequences of these attacks, when you visit, for example, a favorite news portal and see the “service is unavailable” message, here it is – the DDoS/DoS attack.

Even knowing what the letters DDoS/DoS stand for, do you understand what they mean? DoS means Denial of Service, which is a malicious activity aimed at a web-site to make it unavailable for legitimate users. DDoS means Distributed Denial of Service, which is an attack performed by several computers.

The most often motives for carrying out DDoS/DoS attacks are:

  • Political protest
  • Unfair competition
  • Blackmailing
  • Personal issues

The first DoS attack was registered in September 1996. A few days after the first attack – on September 19th – Carnegie Mellon University computer team of fast response to information security incidents published a brochure about DDoS/DoS attacks. In 1999-2000 when the largest portals like Ebay, Amazon and Yahoo couldn’t handle the attacks the information about them spread around the world. Several years later in 2010 DDoS attacks became notorious again. Hackers started applying them for political protests and attacked the biggest e-commerce systems, like Paypal, Visa and MasteCard. Recently attacks have become more powerful, for example, in 2013 hackers performed a 300 Gbps attack, while in 2014 they reached a record of 400 Gbps.

DoS attack: behind the scenes

Today all attacks can be divided into three big categories depending on the target:

  • Server network connection attacks
  • Server CPU time attacks
  • Server memory attacks

Server’s network connection attacks are aimed at server bandwidth. Hackers generate a huge stream of spurious traffic towards the goals, applying botnet or vulnerable internet servers. The attack can be compared with a traffic jam with stuck ambulance; ambulance here means connections of legitimate clients. On the scheme below you can see how the attacks with vulnerable DNS servers are performed.

From the technical viewpoint channel attacks are very difficult. They shouldn’t run for a long period, otherwise they can harm the hacker’s system itself. Protection against these attacks is very pricey. A company has to buy expensive equipment to detect and block the attacks, or it addresses a 3rd party security provider.

Still, users should understand that this kind of attacks cannot be aimed at a blog, because the cost of the attack performance and the result are not equal.

In the next blog post we’ll cover the topics of server CPU time and server memory attacks.

Last time we started comparing Cloud storage security and touched Amazon AWS advantages and shortcomings. Today software testing engineer Anna Andreeva is going to provide you with Windows Azure description.

Windows Azure

Although recently Windows Azure provided only cloud “platform as a service» (PaaS), introducing series of updates made Azure to be a full-fledged cloud infrastructure to run applications on Windows Server and Linux.  Independent performance testing showed that Windows Azure is far ahead of its competitors, thereby strengthening the leading position. So, what is included in the security package?

  • Mutual SSL-authentication. All internal traffic is sent in encrypted form, which prevents information outflow, even if it is intercepted.
  • Management of certificates and private keys. Mentioned certificates and keys are generated by a separate mechanism, which is not available from the application code. They are encrypted and stored in a secret repository. There is a possibility of an additional password protection.
  • Principle of Minimal Privilege. Custom applications running on virtual machines with minimal rights, which complicates any kind of attack, since their implementation requires escalation of privileges.
  • Data access control. Windows Azure has a simple model for managing data access. For each client’s account secret key is generated that is used to gain access to the vault, tied to this account.
  • Isolation of Hypervisor, host OS and the guest virtual machines. Client virtual machines Isolation is critical for safe sharing of disk space. Hypervisor and the root OS are responsible for isolation of guest virtual machines In Windows Azure.
  • Packet filtering. Hypervisor and the root OS filtering unsafe packet traffic.
  • VLAN Isolation. Internal data transfer is organized so that all traffic when moving from one network to another is verified by router. That protects data from listening and getting external traffic into the internal network infrastructure.
  • Removal of outdated data. To ensure a high level of security after the removal the platform checks and removes all references to the purified resource. All copies are also erased by means of scavengers.

It can be seen from the description that the security mechanisms offered by the providers, aimed at protecting domestic architecture – hardware and client VMs.

And this is natural, since for provider it is important to prevent further attacks in case of illegal capture virtual machine. i.e. access to root operating system, unauthorized listening of other client machines traffic or getting information stored on disk. The process of developing cloud web application does not differ much from the development of applications written in a regular PC. So all web application threats remain relevant in the cloud, and that is why customer is responsible for protection and secure configuration.

Summing up, the use of cloud infrastructure has a huge advantage. Stability, availability, flexibility – are the most important criteria for successful implementation of the project. However, the issue of safety here is also worth acute me as “old fashion” ones.

The artilce Cloud Storage Security: AWS Vs.Azure by Anna Andreeva was published in Network Computing online edition, you can read the full version here.

Today  the use of cloud-based storages is becoming more and more popular. Indeed, why should you care about  buying and configuring the server, ensuring its physical and virtual stability, if instead you can actually afford to buy any number of virtual machines and change their quantity depending on the influx of visitors to your resource. The article by Anna Andreeva, security testing engineer.

Cloud providers allow you to get fast access to all the necessary equipment for virtual work both small sized and enterprise applications with complex business logic and numerous services. In addition, development process of cloud web application does not differ much from applications written in a conventional computer. Definitely, it is convenient. Especially if you must run the project in the short term  and it’s difficult to predict  the number of users. In such cases, cloud “infrastructure as a service» (IaaS) is convenient which offered by a dozen of eminent providers.

However, how safe it actually is to store your data in the cloud? After all, if the server is not in the next room  and  the door is locked with a key, someone definitely has access to it – at least network provider staff.

How safe is the transmission of data from client to the cloud storage? And back? That’s what two most popular providers offering cloud infrastructure are saying about their safety.

Perhaps,  the most famous provider of cloud infrastructure is Amazon EC2, which has long been a leader among competitors.

What the customer gets when entrusts the product to Amazon?

  • Multilevel security. Security mechanisms implemented at several levels:  for host operating systems, virtual instances and virtual guest OS, as well as firewalls and API calls.
  • Hypervisor. Amazon EC2 uses a modified version of the Xen hypervisor, which can significantly improve the performance of virtual machines through paravirtualization. And access to the CPU implemented with separate privileges:  Host OS has the highest level (0), the guest OS – level 1, and the applications have the least privileges (level 3).
  • Isolation instances. Multiple guests can be deployed on one physical machine. Although instances do not have direct access to the physical disk, they are given the virtual data storages.  In order data from different applications do not influence each other in the case of disk space liberation, information from each of the storage units is automatically deleted (the value is set as zero). Memory is not returned to the pool of free memory until the reset process completes.
  • Security of the host OS. Multifactorial authentication system is envisaged for administrative access to the hosts management.  If an employee no longer needs in such access his account canceles.
  • Host OS security. Support of  security here lies entirely on the development team, as provider does not have access to both  – the instances and guest operating systems that are installed on them. It is in fact a strong side in the context of application security (provider can not get the customer’s data) but also creates  potential vulnerabilities for attacks.  Configuration errors can potentially give attacker access to applications, data, and even entire virtual machine.
  • Firewall. By default, all firewall’s  ports are closed. This means that the customer himself must vividly  open the ports for incoming traffic. Amazon provides the ability to split  the levels of access groups (Security Groups).
  • API access. API calls to start or interrupt instances, change firewall settings and other functions signed by a secret key (Amazon Secret Access Key). Access to API is impossible without it. In addition, the API calls are encrypted using kriptogafical SSL protocol.

Read the second part here.

The artilce Cloud Storage Security: AWS Vs.Azure by Anna Andreeva was published in Network Computing online edition, you can read the full version here.

Previously we discussed which type of security testing you need to define how well your system is protected.

Types of security testing

There are two types of security testing: Penetration testing and Vulnerability Assessment. Each having goals and objectives. The goal of penetration testing is enter a web-application internal infrastructure, cease control over the internal servers or access the important information.

Vulnerability assessment includes more comprehensive system check. Its main goal is to identify system drawbacks and vulnerabilities that can lead to getting unauthorized access or possible users discrediting. All the detected defects get qualified according to the level of risk and influence upon the general system security state. Usually specialists do not exploit the detected vulnerabilities; still it can be done if the parties have agreed.

Above this all, vulnerability assessment takes much time and is often held to comply with standard requirements.

Let`s have a look at a case that shows difference between penetration testing and vulnerability assessment.

Imagine that we`ve detected a bug: absence of HttpOnly security flag in cookie file with identifier of user session. Flag Absence allows stealing user cookie applying cross-site scripting method. In the context of vulnerability assessment this is definitely a defect and it should be described in the final report. Still, for penetration testing this case will considered a defect, if it allowed a tester to access the authorized user account, otherwise the defect won`t be described in the report.

Next criterion for choosing type of security testing is system data provided to analysts. The provided data defines which testing method will be chosen. There can be three of them:

  • Black box testing – tester receives none system information except the list of IP-addresses or the website link;
  • Grey box testing – testers receive valid accounts and limited system information;
  • White box testing – testers get full information about the system: accounts, network maps, technological specifications, web-applications source code.

As you can see the “whiter” your “box”, the more detailed information about system security you get in the end of the testing process, and the more important information third party gets, hence the more expensive and time-consuming the testing process is.

The last criterion is system entry point. This criterion is valid only for performing penetration testing on local network level. In case like this there are two options:

  • External penetration test – only external company IP-addresses accessible from the internet are tested;
  • Internal penetration test – test is performed inside the corporate network. Testers work inside your team in company office or work via VPN access.

Usually, internal penetration test is performed to comply with requirements of domain standards; or to check security level against inside attacks, i.e. those executed by company staff.

So in a nutshell, we went through all the criteria of choosing security testing method. Combining them you can correctly define your requirements to a testing company. For example, if you need a thorough check of your system, choose a combination of vulnerability assessment and white box penetration testing. If the budget is limited – choose black box penetration testing.

I think this kind of arguments sound much better than “We need security testing”. Use this article to carefully define your needs to testers, don`t waste time on useless talking.

First of all I want to say that if you ever faced the issues of security testing, but really know few about it in practice, this article is what you need to read. If you are a security tester, well, you can use the article for explanation purposes.

So, when security testing is necessary? There are LOTS of reasons, the listed below are basic ones.

Security testing is necessary when:

  • There is a corporate network or web application that wasn`t ever check for security issues or it was REALLY long time ago;
  • The system was successfully attacked or there was a try;
  • New functionality was implemented in a functioning product;
  • Layout of corporate network was heavily changed;
  • The application was migrated from test environment into manufacturing environment;
  • Company follows domain standards (PCI DSS, HIPAA).

In fact, there is a very simple way to define whether you need security testing or not. If you have “something” and this “something” processes important data and can be accessed via the internet – you NEED security testing. What is important data? Everything that is valuable: user personal data, payment cards information, company`s bills, invoices and so on. Even if your application doesn`t store or process important information, do not underestimate possible reputation damage. I think you agree that if someone hacks your website and changes your logo to the competitor`s one, it does you no good.

So, when you finally agree that performing security is a good decision, move to the next step: type of security testing. When you already have security check requirements defined by an outer analyst, it would be much easier to decide. Still, what to do when you literally have nothing?

Option #1: You can approach to a software testing company saying “I have a website/network and want to check its security”, BUT it takes testing specialists several days to define the need and takes you additional costs.

Option #2 (the right one): work out your security testing needs. For that very purpose consider these criteria:

  • Define you testing goals
  • Collect system data to provide analysts with necessary information
  • System entry point (relevant only for testing local networks)

There are two types of security testing: Penetration testing and Vulnerability Assessment.

The goal of penetration testing is enter a web-application internal infrastructure, cease control over the internal servers or access the important information. Doing this testing specialists feign actions of real hackers. The defects detected in the testing process and testing methodology isn`t the main thing here. What is important here is whether the system in its current state is accessible for hackers or not. Testers are to prove that.

Penetration testing takes less time than Vulnerability Assessment and evaluates the efficiency of your security measures.

If you want to know whether it is possible to hack your system, penetration testing is your option.

Next time we`ll go through Vulnerability Assessment and its differences from Penetration testing.

Everyone knows that Android is an “open” system, which means a user should expect a great number of vulnerabilities in the system. Nevertheless, it is iOS that is considered to be a more vulnerable operating system. According to the research of 2014 the amount of vulnerabilities in all iOS versions reached the number of 335, while in Android system only 36.

From the perspective of mobile app security testing, it is assumed that the number of vulnerabilities in the iOS system would increase, as after the presentation of iOS8 beta-version there appeared new targets for attack: a side keypad, increased number of API-calls new in the innovative SDK and HomeKit system. Still, Apple users should not much worry about security as Apple engineers quickly response to new issues.

Google, in its turn, amplifies the protection mechanisms of operating system. SELinux module integrated in Android 4.4 performs severe access control on the kernel level, while in Android 4.3 SELinux is turned off. This module runs independently from the basic Linux security model.

So, none of the both operating systems wins the “security mechanisms competition”, though Android and Apple have powerful mechanisms to provide protection from the hackers` attacks and pay special attention to OS security.

Above these all, the BYOD tendency rapidly increases its popularity. Though using mobile device for different purposes is a great thing, it is also a great security risk for corporations. Attacking any vulnerable or lost device – a smartphone or a tablet – hackers can get secret documentation and access internal resources like corporate email. As a result, there is a great demand for Mobile Device Management (MDM) solutions that allow managing security policy of mobile devices that run in corporate networks.

From the corporations` viewpoint Apple OS has more advantages over Android. There are powerful means for centralized device management in iOS: configuration profiles, remote data reset and incorporated support of outside MDM solutions. Android has no such an opportunity. To integrate with MDM system Android needs downloading a specialized OS.

It is worth mentioning that Samsung corporate security mechanisms left behind lots of Android devices producers. I mean the SAFE (Samsung For Enterprise) program and KNOX suite. They separate all work activities in MDM-system from all others. Thus all Samsung devices operating on Android 4.3 and higher versions fully comply with corporate security principles. Comparing with Android running devices, Apple has a smaller range of products and can easily provide support for corporate security systems for all versions of its smartphones, tablets and OSs. In this case the winner is iOS.

The topic of the security mechanisms of both operating systems deserves, I guess, a series of articles, this was just an overview. Those who want to have more profound information about Android and Apple security mechanisms can read detailed manuals on the companies` websites.

I would like to resume pros & cons of the OSs from the security viewpoint:

Android

Pros

  • “Open” for security research
  • Applications are immune to buffer overloads
  • Severe access control on the kernel level

Cons

  • Lots potentially harmful software in Google Play
  • Poor corporate security opportunities
  • Great number of OS versions and device models, which complicates the security methods standardization

iOS

Pros

  • Control of downloaded applications in App Store
  • Quick response to the security issues
  • Opportunities to support corporate security systems

Cons

  • Lots of vulnerabilities in the operating system
  • Increase of potential targets for attacks

To cut the long story short, I want to say that today very few people choose a smartphone because of high security protection. And that`s not a mistake, as Android and iOS are similar in their security approach. Still, if the device security is really essential for you, choose any Apple device or something by Samsung operating on Android 4.3 version and higher ones.

What skills do you need to possess? Operating systems are everywhere today. Every day we send thousands of requests via laptops, smartphones and tablets, but do we remember our data security and confidentiality? The article by Anna Andreeva.

What should you know to test security?

In fact, the growth of web and mobile applications usage causes the leakage of users’ private information. Thus, security testing becomes an essential part of application development in general and web app testing in particular. But what an engineer needs to know to perform security testing?

First of all, you are to understand that security testing is not only about the application itself, but also about environment testing and check of information transfer and storage methods. The QA engineer should know lots of things apart the programming languages.

Of course, when a tester knows the application technology s/he understands where to search for bugs and how to fix them. For example, applications developed applying the ASP.Net by default use the built-in mechanisms of validation data, while the PHP programming language presupposes additional integrations of user entries.

Gentleman`s Kit of a Security Tester: Are the Development Skills Necessary?

When performing testing procedures keep in mind that application always runs in some operating system: a server, a laptop or a smartphone. Therefore security testing requires knowledge of system administration, and the skills of an experienced user. For example, if access to the server is provided with «low» rights, the engineer should know the way of escalation rights to the admin user. To do this you`ll need to understand how the register operates and how to launch services, processes and events logging systems.

Next thing in this list is knowledge of network technologies. Often hackers do need to attack the application to get the information because it is possible to “steal” it during the transfer process. To prevent it you are to know OSI model, package structure and the network routing process.

For firewall security testing also requires for special knowledge. What you should understand here is performing of checks from process incomplete, bypassing the “fire wall” through trusted processes and the ability tested products to block execution of unauthorized code in kernel mode.

SQL injection is one of the most critical OS`s vulnerabilities. It provides access to the information stored in the application data base. Thus the knowledge of SQL request language and its dialects is necessary for a full scale security testing. Remember a successful attack doesn`t end on simple select requests.

To check the protection against the cross-site scripting, hackers integrate harmful HTML/CSS/Javascript code in DOM-markup or in a request, which allows them to redirect user to the necessary resource and block application processes or “steal” the session variables. To run this check you need the knowledge HTML, CSS and Javascript.

Poor algorithms of data encryption can also become the reason of information leakage. To detect this vulnerability an engineer should know cryptography basics and what methods of data encryption protect information and algorithms are really poor for information security. For example, protocol SSL v2 is used to transfer data between a client and server and it is considered to be quite vulnerable. Specialists advise to exchange it for SSL v3/TLS v1 protocols.

On the whole, security testing demands for specialized knowledge. It is not obligatory to have extended programming skills, but you are to have basic understanding of different technologies, their pros & cons. If you need to bypass data validation, then you are to understand how programming languages “process” user entries. To integrate SQL-request, an engineer should understand how connecting line is formed and how information gets to database, what returns to users.

For security testing programming language is a tool for information processing. To detect a defect it is unnecessary to write encrypting algorithms or to obfuscate the code while the program running, but you are to know what is variable, array, class, structure and understand how the entities cooperate.

In the end, I want to say that programming languages are not the key of successful security checks. But the understanding of application basic operating principals, their influence upon the used technologies, operating system and configuration is a-must.

Before jumping to discussion of the differences between security mechanisms of both operating systems, we would like to mention basic security principles, like “read only mode” and process delimitation at the kernel level.

Android and iOS system partitions are unavailable for records, which prevents accidental or purposed file changing. Moreover, both operating systems apply “sandbox” principle. According to it every application operates in separately and cannot access system files or other applications data.

In iOS system almost all applications run under unprivileged user named “mobile”.

In Android system every application has its own user, which delimits the rights of running applications at the kernel of operating system.

The main differences of security mechanisms of Android and iOS are about:

  • limited access to the kernel
  • verification of downloaded OS
  • access right control

Before appearing in the App Store, iOS applications go through mobile app security testing to get checked and verified according to the requirements. Every application installed on the iOS should have unique certificate «iOS Developer Program» received after the verification process. These measures provide protection against malware in the App Store.

It`s curious but Google doesn`t check application before uploading to Google Play, but regularly runs the scan the store to detect malware. The approach might seems not much secure and it`s the truth as in Google Play there are lots of dangerous OSs. Still, according to the Hewlett-Packard research and “HP Security Research Cyber Risk Report 2013” these programs are unable to do much harm and are simply advertising applications.
Needless to say, that Google Play definitely has malware, though having certain user skills you can defend your device and OS.

When downloading applications to an Android device a user can see the full list of access permissions the application needs. If, for example, a flashlight application requests access to the contacts` list or needs internet access, it is definitely a malware.

The situation with access permissions is a bit different in iOS: every access request should be accepted or canceled by user.

What about the vulnerabilities in the OSs themselves? That we`ll discuss in the next post.

Though security by itself is priceless, there still is one thing about it – people tend to remember about security when the system is hacked. The situation with mobile devices is even worse. Today users know a lot about the consequences of desktop and web applications hacking, though they never think smartphones and tablets security.

In fact, there are three categories of people caring about mobile device security:

  • Users
  • Product developers and owners
  • Corporations

Every group has its own risks and security requirements. We`ll try to cover the Android and iOS security mechanism that is essential for mobile app security testing of each group.

From the developers viewpoint the main risk is client loss as a consequence of hacker`s attack. Actually, Android and iOS are similar in resisting local and web attacks. Though, if developers follow the security criteria in the process of development, they are able to develop a well-protected application for Android and iOS.

Generally Android applications are written on Java language are immune to buffer overflow attacks unlike iOS applications written on Objective-C. Still, Android applications are easy to decompile and interchange the primary code to the harmful one, thus developers are to apply code obfuscation techniques.

Though the iOS applications are vulnerable to the buffer overflow, iOS developers use mechanisms that can prevent exploitation of these vulnerabilities. Among those mechanisms are used compilation parameters like PIE (Position Independent Executable), SSP (Stack Smashing Protection) and ARC (Automatic Reference Counting). These parameters effectively manage memory and prevent the mistakes that can lead to the buffer overflow. Moreover, on the presentation of iOS8 Apple introduced the new programming language – Swift – that would be used instead of Objective-C. It is claimed that the new language is more secure. If it is true or not we can say only in the end of 2014.

So, both Android and iOS applications are quite secure, when the followers follow the security requirements.

Users` device security depends upon the security of the mobile OS. Having found breaches in the OS hackers can easily attack the device, even if users apply only high secure applications. Though being almost equal in security protection, the attack tactics is different.

In the next post we`ll discuss the operation systems’ security mechanisms.

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