To maintain their competitive edge in 2024 and beyond, telecom companies have to stay ahead of emerging industry technologies. QA serves as a linchpin in this process, helping ensure the smooth implementation of innovations.  

In this article, we’ll take a look at the key telco trends for this year and explore a QA strategy to launch high-quality telco software in an era of unprecedented change. 

Navigating the trends reshaping telecom industry in 2024 

Trend #1. 5G  

Surpassing 1.5 billion connections by the end of 2023, 5G has firmly established itself as the fastest-growing mobile broadband technology of recent years. This statistic underscores the immense potential that 5G holds for transforming connectivity worldwide. By 2030, the GSMA professionals predict that 53% of the population will be using 5G, 35% — 4G, 8% — 3G, and 1% — 2G. 

Telecom trends 2024

Source: The Mobile Economy 2024 

The reach of 5G networks continues to expand across various regions from urban centers to remote rural areas while offering ultra-fast speeds, low latency, and high capacity.  

Moreover, the advent of 5G is driving innovation in various industries. In healthcare, it facilitates real-time remote surgeries and high-definition video consultations between patients and healthcare professionals. In entertainment, 5G delivers immersive virtual experiences that allow users to enjoy multiplayer games with on-the-fly responsiveness and minimal lags.  

As the adoption of 5G-enabled devices and services continues to grow, telecom companies should focus on ensuring seamless network performance, smooth operation of mobile and web applications and computing centers, and strong security to provide customers with the full potential of 5G technology. 

Trend #2. Broadband connectivity  

2024 marks a significant milestone in the expansion of broadband connectivity. Consumers are witnessing a proliferation of options for accessing the high-speed Internet driven by advancements in terrestrial wireline, terrestrial wireless, and satellite technologies.  

Nowadays, Fixed Wireless Access (FWA) and Low-Earth Orbit (LEO) satellite Internet are gaining momentum, particularly in remote regions. These technologies help offer viable options to traditional wired broadband services, bridge the digital divide, and extend access to previously inaccessible areas. 

Trend #3. AI-driven solutions  

AI-driven solutions are now becoming increasingly prevalent in the telecommunications industry, enabling operators to: 

  • Optimize network performance. By adjusting routing protocols and network topologies, AI-powered networks can adapt to changing conditions and traffic loads, ensuring consistent user experiences. 
  • Enhance cybersecurity. By analyzing network traffic patterns and identifying suspicious behavior, AI-driven security systems can proactively mitigate cyber attacks, protecting sensitive data and infrastructure from harm. 
  • Deliver personalized services to clients. By leveraging customer data and behavioral insights, AI helps telecom companies tailor service offerings and recommendations to individual preferences, increasing their loyalty and receiving more revenue opportunities. What’s more, with AI seamlessly integrated into chatbots and personalized AI assistance, they can elevate their client support. AI-driven networks enable efficient problem-solving and service sales without human intervention, minimizing operational expenses. 
  • Ensure predictive maintenance. With AI at the core, telcos continuously monitor the state of their equipment, analyzing statuses and identifying anomalies in network performance. By leveraging AI algorithms, they proactively resolve issues before they impact customer experience, reducing downtime and enhancing overall reliability. This data-driven approach allows them to predict potential failures and take proactive measures to address them with the hardware, including cell towers, power lines, and servers in data centers, ensuring seamless operations and uninterrupted service delivery.  

Driving successful adoption of telecom trends with the help of QA  

QA is indispensable to ensure the successful implementation of telecom trends and the reliability of IT products. Let’s explore key testing types, helping deliver high-quality telco software. 

All tests can be devided into two groups: 

  1. Functional and non-functional testing 

Performance testing 

Performance testing holds a pivotal role in guaranteeing the seamless operation of critical systems responsible for delivering telecommunications services. By meticulously subjecting telecom solutions to stress and load tests, companies can ascertain whether they are able to promptly respond to a myriad of subscriber requests. This involves scrutinizing both client- and server-side functionalities, ensuring that vital components, such as billing and CRM systems, efficiently receive and process requests. 

Performance checks help telco operators release highly reliable software while delivering exceptional user experiences and maintaining customer satisfaction. 

Functional testing 

Functional testing ensures that all features of telecom products work as intended. It extends to verifying applications designed for customers, user support systems (chatbots or live chats with operators), back-end software for telecom, data centers, CRMs, ERPs, and additional services (media streaming platforms). 

This involves testing various scenarios, inputs, and outputs to verify the correct behavior of the software. For instance, validating the functionality of invoicing processes. 

As part of functional testing, UAT helps ensure the seamless integration of new systems, modules, or integrated solutions within telecom businesses. While traditionally associated with third-party integrations, UAT testing extends beyond this scope to encompass newly developed systems or modules as well. 

The aim of UAT is to validate business requirements, verify functionalities, and assess user experience across various applications and platforms. For instance, in the integration of self-service portals and mobile apps, UAT testing enables QA teams to simulate real-world usage, such as managing accounts, viewing usage details, and paying bills. Additionally, it allows verifying the usability, performance, and security measures implemented to protect customer data and transactions. 

Security testing 

Security testing is paramount to safeguard sensitive customer data and safeguard against cyber threats, considering the extensive network and cloud infrastructure involved. Telecom companies should be highly vigilant about potential data leakage and breaches, as they handle end-user financial and personal information. Moreover, with numerous entry points into telecom networks, including interconnected software, like CRMs, billing, and operational systems, comprehensive security testing is a must-have. 

By conducting penetration testing, businesses simulate real-world attacks to identify potential weaknesses in telecom systems, such as weak authentication mechanisms or exposed network ports. 

To uncover entry points for cybercriminals and assess the safety posture of telco infrastructure, companies can introduce vulnerability scanning tools, including Acunetix, Burp Suite, and Nessus. 

Test automation 

Telco providers can automate any tests, but it’s more profitable to automate repetitive test scenarios, reducing manual effort and accelerating the QA workflow.  

To enhance testing coverage and efficiency, telecom providers leverage automated regression testing. By automating test processes, companies perform more tests in less time, significantly boosting coverage and accuracy while neutralizing the risk of human errors. These automated scripts can be reused repeatedly, optimizing overall testing efforts and ensuring comprehensive coverage across software updates, patches, and configuration changes. 

  1. Testing based on the product type 

OSS/BSS testing 

As OSS and BSS form the backbone of telecom services, it’s mission-critical to enable their seamless running. OSS/BSS testing encompasses a range of QA activities tailored to validate the functionality, reliability, security, and performance of telco systems, which are responsible for key functions, involving billing, customer management, and network operations. 

With OSS/BSS checks, businesses also verify the accuracy of billing calculations for various service plans and validate the CRM system to make sure that customer information or service requests are accurately captured and processed. 

Migration testing 

It’s imperative to test the data and readiness of the system before moving to new OSS/BSS systems, such as billing or CRM platforms. This process involves migrating and validating large volumes of data to ensure seamless integration and prevent disruptions to routine subscriber activities. Additionally, it’s necessary to address security vulnerabilities and optimize performance to uphold uninterrupted subscriber activities. 

Cloud testing 

Cloud computing plays a pivotal role in modern telecom operations, enabling companies to scale resources up and down, such as networks and servers, as well as storage on-demand. Leveraging cloud infrastructure, telecoms can keep and process vast amounts of user data remotely, ensuring cost efficiency and global reach. 

Therefore, businesses can introduce cloud testing to assess the reliability, scalability, and security of telecom products delivered through cloud infrastructure. 

With cloud tests, operators can also confirm the security posture of cloud-based telecom solutions, including data encryption, access controls, and compliance with industry standards. 

To conclude 

The telecommunications landscape is continuously evolving. 5G, broadband connectivity, and AI-driven solutions are set to redefine this sector in 2024.  

To implement these trends with confidence and assurance, businesses can encompass a comprehensive QA strategy that involves performance, functional, OSS/BSS, migration, UAT, cloud, security, and automated testing. 

Reach out to a1qa’s team to get support in ensuring the high quality of your telecom software. 

Only 52% of enterprises state that Agile works well across their organization. These statistics underscore a common challenge faced by businesses worldwide: the need to optimize Agile and DevOps processes to realize their full potential and strengthen their competitive advantage.

In response to this hurdle, we present four actionable tips, allowing companies to streamline Agile and DevOps practices, drive greater efficiency, and attain desired outcomes.

Understanding Agile and DevOps

Agile methodology emphasizes smaller, more manageable sprints to allow businesses to swiftly adapt to changing requirements and accelerate the delivery of high-quality IT products aligned with customers’ expectations. The iterative nature of Agile also enables organizations to rapidly course-correct, reducing the risk of failures and increasing the overall transparency of the project.

DevOps, in its turn, encompasses the entire software delivery lifecycle. By integrating development, operations, and QA teams, DevOps helps companies release new software features and updates more frequently.

Unleashing value: benefits to reap with Agile and DevOps

Embracing Agile and DevOps methodologies goes beyond mere process optimization. They help companies unlock a multitude of other benefits. Let’s look at them!

  • Hastened velocity

By streamlining development processes and automating time-consuming and repetitive tests, Agile and DevOps assist businesses in reducing the release time. This accelerated pace helps organizations to stay ahead of competitors and expand market share.

  • Increased software quality

By integrating rigorous QA practices and test automation into the development process, Agile and DevOps help ensure that the IT solution undergoes comprehensive evaluation at every stage of development. Thus, companies detect and eliminate defects early in the SDLC while launching a product of higher quality and greater reliability. Ultimately, this fosters customer loyalty and enhances user satisfaction.

  • Optimized budgets

Agile and DevOps contribute to cost reduction by minimizing expensive rework after going live. This results in improved efficiency, lower overheads, and higher ROI throughout the software delivery lifecycle.

  • Enhanced cooperation

Agile and DevOps methodologies promote a culture of open communication, breaking down silos between teams and fostering a sense of shared responsibility. This collaborative environment encourages knowledge sharing, facilitates alignment on project goals, and empowers experts to work towards common objectives.

Optimizing Agile and DevOps processes: 4 tips to follow

In this chapter, we suggest four actionable tips designed to streamline workflows and drive continuous improvement in Agile and DevOps practices.

Tip #1. Rely on test automation

Faster delivery, higher-quality software, reduced test cycle time, and increased efficiency – all achieved with test automation. In addition, according to the World Quality Report 2023-24, automation helped businesses mitigate risks (54%), reduce life defects (51%), and improve customer experience (50%).

Source: The World Quality Report 2023-24

Test automation serves as a linchpin of Agile and DevOps, enabling teams to eliminate manual efforts and time-consuming tasks while focusing on core activities. Applied within flexible methodologies, it allows companies to detect defects early in the SDLC, conduct continuous app updates, expedite feedback loops, and deliver software increments more rapidly.

Tip #2. Choose the appropriate toolset

To attain the desired outcomes in the Agile and DevOps environments, organizations should choose the right test automation toolkit. To do this, it’s essential to evaluate several factors, including:

  • Compatibility — to ensure that the tools are aligned with the technologies and frameworks used in your software development ecosystem and offer seamless integration with CI/CD pipelines, version control systems, and bug tracking platforms.
  • Ease of use — to minimize the learning curve for team members and facilitate the toolset adoption.
  • Feature set — to guarantee it meets your specific testing requirements, including support for various testing types be it functional, performance, or security QA.
  • Costs — to assess licensing fees, maintenance expenditure, and any additional expenses associated with training, support, and infrastructure requirements.

Tip #3. Invest in training and skill development

Allocate resources towards training programs to empower team members with the knowledge and expertise needed to excel in Agile and DevOps environments. By providing access to comprehensive workshops and certification programs tailored to Agile and DevOps practices, companies foster a culture of continuous learning and cultivate a highly skilled workforce.

The experts, in turn, are better equipped to deliver high-quality results in less time and respond more effectively to changing market dynamics, providing the organization with a competitive edge.

Tip #4. Adopt a DevSecOps approach

By treating security as a core component of the development process rather than an afterthought, businesses strengthen their overall safety level, enhance resilience against cyber threats, and protect sensitive data. To identify and mitigate vulnerabilities before they leak in production environments, businesses should integrate security into all phases, from design and development to testing, deployment, and operations.

Conversely, neglecting security measures can expose companies to data leaks and other issues. This can lead to severe consequences, including legal liabilities, financial penalties, and loss of customer trust, which can have far-reaching implications for long-term viability. Therefore, leveraging a DevSecOps approach is imperative to protect their assets, maintain regulatory compliance, and maintain a positive reputation.

To sum up

To release high-end software products at speed and excel in today’s competitive IT landscape, businesses should streamline their Agile and DevOps processes.

For that, they can rely on test automation, choose the appropriate toolset, invest in training and skill development, and adopt a DevSecOps approach.

If you need support in improving your Agile and DevOps workflows, reach out to a1qa’s team.

Whether your business is navigating cost-saving endeavors, striving to generate more revenue, or on the brink of a transformative pivot, the role of QA is paramount to achieve these results.

By employing software testing trends that will shape this year, companies can tailor their unique pathways and efficiently attain the desired goals.

Let’s get to the point!

Trend #1. Shift beyond traditional test automation to maximize the benefits

By reducing costs, streamlining testing efforts, and improving accuracy, test automation has become a cornerstone in modern software development and QA processes. Moreover, the respondents of the World Quality Report (WQR) 2023-24 state that with automation 54% of them mitigated risks, 52% — enhanced test efficiency, and 51% — decreased the number of live defects in the previous year.

By leveraging test automation, businesses can rapidly execute repetitive and monotonous tests, thus saving hours of manual effort. This accelerates QA workflows, allowing for faster releases of high-quality software and rapid adaptation to changing market demands.

While traditional test automation brings plenty of benefits to the table, companies can maximize them by implementing additional toolsets, namely AI-based and low code/no code.

With AI-driven test automation, organizations have a possibility to:

  • Enhance software testing processes. By leveraging machine learning algorithms, AI-based automation identifies complex patterns of IT solutions’ behavior and can predict potential defects at the initial SDLC stages.
  • Refine test maintenance. AI-powered automation can adapt to changes in the software and adjust test scripts as the IT product evolves. This capability aids businesses to reduce the labor hours required by QA experts for script updates, ensuring that the testing process remains efficient in the face of continuous development and modifications.
  • Optimize test execution. By intelligently selecting and prioritizing tests based on several factors, like code changes and historical defect data, AI algorithms streamline test case execution. Thus, companies speed up test runs, focus on high-impact areas, and pay attention to the weakest parts of the software. This approach makes it possible to identify bugs early in the SDLC, contributing to faster releases and shorter time-to-market.

Although AI-driven test automation holds tremendous potential in revolutionizing QA workflows with enhanced speed and efficiency, there are notable nuances to consider. For example, AI models require ongoing monitoring and refinement to adapt to evolving software changes. In addition, implementing AI-empowered automation involves significant upfront costs related to infrastructure, training, and tool adoption.

Low code test automation provides organizations with:

  • Simplified project start. Low code/no code automation provides a streamlined starting point for projects, allowing teams with diverse skillsets to seamlessly introduce test automation. This accessibility facilitates a smoother onboarding process, accelerating the integration of automated testing into projects without the barriers posed by complex coding requirements. Moreover, its out-of-the-box structure simplifies test creation and execution, reducing the time and efforts required to initiate and manage QA activities.
  • Accelerated test script development. With no code/low code automation at the core, businesses can create and execute test scripts without the need for extensive programming skills. This speeds up their writing, allowing teams to faster respond to changing requirements and tight deadlines.

Low code automation still requires QA automation specialists to assist from a technical perspective, including the execution framework support. In contrast to traditional test automation solutions built on open-source free toolsets, codeless tools often come with a price tag, potentially offsetting the perceived budget savings.

By adopting modern test automation methods in 2024, organizations will be able to launch a high-quality IT product at speed while meeting (or even exceeding) end-user needs, reducing operational expenditure, and minimizing risks. However, to attain these goals, companies should carefully consider both the advantages and challenges associated with evolving testing approaches and align them with the specific requirements of the project.

Trend #2. Continue embracing Agile practices to strengthen competitive edge

A staggering 80% of companies worldwide are now leveraging Agile practices. The driving force behind this surge lies in the business benefits it brings, with 52% of respondents accelerating time to market and 31% mitigating risks through Agile implementation.

However, this transformative journey isn’t without its challenges. A significant hurdle for many organizations is a skill gap: 60% of the 1,750 IT executives interviewed for WQR grappled with a lack of coding abilities and 57% of them faced a lack of knowledge of Agile techniques.

Source: World Quality Report 2023-24

To address these issues, companies should:

  • Invest in training programs to empower QA teams with the right skillset, enhance their coding competences, and improve their ability to effectively contribute to Agile processes.
  • Introduce a shift-left testing approach to identify and rectify software bugs at the nascent SDLC stages, thereby eliminating expensive post-launch defect fixes and refining the overall IT products’ quality.
  • Integrate with DevOps/DevSecOps to foster a seamless CI/CD pipeline, execute automated test scripts on different environments, ensuring faster delivery of reliable applications and the adoption of security practices throughout the entire software development lifecycle.

Trend #3. Prioritize value over speed to drive strategic business outcomes

Since many companies are already moving at a fast pace, their priorities have shifted from speed to identifying risks and minimizing them, maintaining financial stability, and securing organizational reputation.

To shift towards a result-oriented mindset and focus on client-centricity, 71% of companies incorporated value stream mapping (VMS) in 2023, as per WQR 2023-24. This approach helps analyze, streamline, and optimize business workflows (from initial idea to final software launch) to boost customer experience.

In part 2 of the article, we’ll explore more QA and software testing trends, helping you attain the desired business objectives in 2024. Stay tuned!

To get professional QA assistance in enhancing your software quality, reach out to a1qa’s team.

As we approach the culmination of 2023, it’s time to take an opportunity and reflect on the wealth of knowledge that has transpired during a1qa’s online roundtables.

Let’s cut to the chase!

Unveiling the importance of a1qa’s roundtables for IT leaders

Recognizing the paramount importance of fostering a dynamic exchange of QA insights and best practices, a1qa hosts a series of monthly online roundtables designed for top executives.

These exclusive sessions help bring together diverse IT experts to deliberate on topical QA-related issues, such as quality engineering trends, test automation, shift-left testing principles, among others.

Roundup of 2023 a1qa’s sessions

The first quarter roundtables overview

During this period, participants discussed three relevant topics — “A practical view on QA trends for 2023,” “How to get the most of test automation,” and “Dev+QA: constructive cooperation on the way to project success.”

Analyzing QA trends helps business executives to proactively shape their QA strategies, ensuring they are in sync with the industry’s evolving landscape. While automation assists them in accelerating IT product’s delivery, enhancing its quality, and reducing operational expenditure.

Also, the attendees talked about the best moment for QA to step into the SDLC stages and methods to make the communication between Dev and QA more efficient.

The second quarter roundtables overview

This period was marked by three vibrant conversations:

  1. “QA for complex software: tips for enhancing the quality” — IT peers shared the challenges they encounter when testing sophisticated systems and the ways to overcome them.
  2. “How to release a quality product within a limited budget” — C-level reps exchanged practical experience on mapping software quality expectations to a QA strategy and optimizing QA costs.
  3. “How to improve QA processes with shift-left testing principles” — participants discussed how shifting QA workflows left allows businesses to identify and fix defects early on while speeding up the release of top-quality applications.

The third quarter roundtables overview

“A closer look at the field of automated testing” took center stage during the 3rd quarter, emphasizing how to derive more values from test automation supported by AI and behavior-driven development.

The fourth quarter roundtables overview

During the last quarter of 2023, IT executives have already engaged in two insightful conversations — “How to organize testing and increase confidence when starting a new project” and “Rough deadlines: how to deliver better results in less time.”

At the October event, the attendees revealed the best QA approach to choose to be confident in a project’s success from the outset, optimize ROI, and reduce business risks. The November roundtable helped the participants voice their ideas and share real-life cases on meeting tight deadlines without compromising software quality.

Thanks for being part of our roundtables in 2023!

To sum up

Our journey through the diverse and insightful roundtable discussions hosted by a1qa’s professionals with in-depth QA and software testing expertise throughout 2023 has been a testament to the company’s commitment to fostering knowledge, collaboration, and innovation in the ever-evolving landscape of IT.

From exploring emerging QA trends to delving into the nuances of automated testing, each session has played a pivotal role in helping IT executives shape future strategies.

Need support in refining the quality of your IT solutions? Reach out to a1qa’s team.

We have achieved a remarkable feat by securing finalist positions in three categories at the North American Software Testing Awards.

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This prestigious program invites companies, teams, and individuals from across North America to showcase their exceptional achievements in 12 distinct categories. a1qa was recognized by the judging panel in three of them:

  1. Best Test Automation Project – Functional
  2. Testing Team of the Year
  3. Leading Supplier of Products and Services.

Let’s take a closer look at the projects that helped a1qa reach the finals!

Best Test Automation Project – Functional category

The client, a leading supplier of lab equipment, analytical instruments, and software for scientists, reached out to a1qa’s support in cutting testing time and speeding up their IT solutions’ delivery.

To aid the customer in attaining the desired business objectives, the a1qa team:

  • Shifted the client’s team from the traditional Waterfall model to Agile in order to optimize the client’s QA processes as well as allow early detection of bugs and release working software faster.
  • Automated regression testing to save hundreds of manual hours effort, enable a regular release cadence, improve code quality, and minimize associated risks.
  • Conducted functional and automated performance QA activities to enhance the quality of IT products and ensure they can handle high loads.

Recognizing a1qa’s proficiency in test automation, the judges have bestowed them a finalist position in the Best Test Automation Project – Functional category.

Testing Team of the Year category

To enter the Testing Team of the Year category, a1qa submitted a project carried out for a well-known US-based software developer of a 3D avatar social app.

The team of a1qa’s engineers and a manager were assigned to help the client cope with the increasing workload under pressing deadlines, efficiently release new features, enable failsafe operation of software that leverages 3D technology, and grow revenue.

They delved into the nuances of software operation, integrated into the client’s Scrum-based workflows, and provided the following extensive QA support:

  • Performed functional testing to enable uninterrupted release of high-priority and complicated IT solution’s features.
  • Improved existing test automation processes by migrating to a new framework, establishing integrating with TestRail, writing tests, reviewing code, and applying AWS Device Farm — all to optimize operational costs and speed up testing cycles.
  • Aided in rolling out high-quality and reliable software, contributing to revenue growth.

Leading Supplier of Products and Services category

To be a finalist in this category, a1qa has demonstrated that customers are at the core of its business. More than just words, we thoroughly analyze business needs, quickly initiate projects, join a project at any SDLC stage, prioritize customer needs throughout the entire development life cycle, and suggest enhancing QA processes on the projects if there’s space for improvement – all to meet set clients’ business objectives.

We incorporate ISTQB-based processes and ISO 9001/27001 standards to effectively manage projects, protect clients’ data, ensure high process transparency, and always deliver services of the highest quality.

To cope with any arising concern of its clients, a1qa offers a comprehensive suite of QA services and regularly develops tailored, industry-based QA solutions to help clients attain multi-step business objectives, such as digital transformation or implementation of Web 3.0 software.

The company swiftly responds to changes and ensures business continuity regardless of the circumstances. It was demonstrated during the pandemic — a1qa seamlessly transitioned to a work-from-home model and designed a training program for each project, so any team rotations are smooth and quick, enabling uninterrupted service delivery.

Flexibility is another pivotal aspect of our service, with a pool of over 1,100+ QA engineers performing projects for companies across 10+ industries. A unique scaling approach allows increasing the team size by up to 29 times, ensuring adaptability to evolving project requirements.

a1qa also provides quick access to specialists with the required level of expertise and thus helps its clients save costs as they don’t need to spend time and financial resources on onboarding and educating internal staff. To be precise, a1qa cultivates a culture of excellence through continuous upskilling. The a1qa Academy offers over 100+ tailored courses, enhancing competencies in high-demand areas, such as AI in test automation, advanced SQL, and cloud-based CIs.

Given this holistic approach to delivering QA services, 90% of our clients choose to cooperate with them on subsequent projects.

Therefore, the judges positioned a1qa as a finalist in the Leading Supplier of Products and Services nomination.

Final note

Entering three prestigious categories at the North American Software Testing Awards serves a testament to a1qa’s commitment to delivering high-quality QA services and providing value to clients across the globe.

Contact a1qa’s experts today and discover how they can help you elevate your software quality.

eCommerce sales are steadily growing. While in 2021 the market size totaled $5.2 trillion, by 2026, it’s projected to reach $8.1 trillion.

As the number of digital shoppers increases (they comprise 33% of the population!), businesses strive to provide an unrivaled shopping experience.

The research by Baymard Institute shows that approximately 70% of people abandon their shopping carts due to an app’s poor functioning. And some of the competitors earn more.

With this article, we want to help you outperform them. Explore 7 types of testing to release defect-free mobile commerce solutions:

  1. Functional testing to ensure flawless software operation
  2. Performance testing to ease congestion
  3. Cybersecurity testing to prevent data breaches
  4. Compatibility testing to provide consistent app experience
  5. Integration testing to seamlessly merge software components
  6. Usability testing to enhance user experience
  7. Test automation to accelerate software releases.

Functional testing to ensure flawless software operation

Functional tests help scrutinize that key software elements (main and description pages, product categories, shopping cart, search, filtering, sorting) operate like clockwork. They also allow spotting and fixing defects in the search bar, forms, and payment gateways before the launch.

With this type of testing, companies, provide enjoyable end-user experiences, and make sure that customers can navigate, select, and purchase items without roadblocks.

Perfomance testing to ease congestion

Have many of your consumers left your app because it was too slow?

90% of people abandoned websites in 2020. And the same is true for mobile solutions.

Fast-loading pages, images appearing on the screen in the blink of an eye, and smooth software operation under high traffic, especially during holiday seasons like Black Friday, are just a few usual buyers’ expectations. If you fail to fulfill these demands, 57% of users will choose to shop from a competitor.

From idea to buying: 7 testing types to make your mobile eCommerce solutions flawless

Source: Retail Systems Research

Conducting performance testing aids to:

  • Check whether the system handles the target load
  • Verify the platform’s behavior in extreme conditions
  • Test the program’s performance under various network conditions (3G, 4G, or Wi-Fi)
  • Measure the software response times during page loads, search queries, and checkout processes
  • Assess how the app handles multiple users performing actions simultaneously.

Cybersecurity testing to prevent data breaches

73% of eCommerce companies interviewed consider security to be a major business challenge. It’s no surprise why, just look at this example.

A year ago, cybercriminals gained unauthorized access to SHEIN’s, the online fast-fashion retailer, payment systems and placed the credit card data of 39 million customers for sale on the dark web. The result? The brand’s owner was fined $1.9 million.

Virtual stores keep large amounts of private details about users, such as home and office addresses, debit and credit card data, buying history. Even a single breach can have devastating consequences.

Adopting cybersecurity testing is the way to identify vulnerabilities within the app as well as ensure all sensitive data is well-safeguarded against theft or unauthorized access.

Compatibility testing to provide consistent app experience

Shoppers access eCommerce IT solutions from an assortment of mobile devices, each running on different operating systems.

How to protect your solutions against all of that? That’s where compatibility testing comes in, allowing organizations to guarantee that the app functions smoothly across various devices, browsers, OSs, and their multiple combinations.

Integration testing to seamlessly merge software components

Mobile solutions for eCommerce often rely on interconnected components: payment gateways, customer databases, inventory management, order tracking, third-party APIs, CRM and CMS systems. To ensure that they work in harmony and the data is transferred accurately, we suggest focusing on integration tests to eliminate transaction failures and costly breakdowns in production. Good one if you have a goal to repeat visits and purchases.

Usability testing to enhance user experience

No one wants to spend endless hours looking for their desired items due to poor search functionality. An intuitive, user-friendly interface and navigation are imperative to keep buyers engaged and increase conversion rates.

With usability testing, businesses identify and rectify issues related to confusing layouts, cumbersome checkout processes, and unclear product descriptions.

Test automation to accelerate software releases

In the fast-paced world of online shopping every second can be the difference between a sale and an abandoned cart. Here, test automation becomes a valuable asset to expedite QA processes and release cycles without quality compromise.

To get more, adopt test automation during:

  • Regression testing — to verify that recent changes don’t break existing functionalities.
  • Performance testing — to mimic real-world scenarios with a large number of simultaneous users and evaluate system behavior under different loads.
  • Compatibility testing — to validate software operation across as many combinations of devices and mobile browsers as possible.

Our case in point

One of the leading US-based manufacturers of home appliances requested a1qa’s support in boosting its eCommerce software quality and accelerating time to market.

So, the team helped increase the number of potential users by 30%, assured the seamless integration of the ready-made payment platforms and correct distribution of taxes, and cut the time required for smoke tests by 90%.

To wrap it up

From the first click to the final purchase, these 7 testing types — functional, performance, cybersecurity, compatibility, integration, usability, and test automation— allow eCommerce businesses to prepare high-quality mobile solutions for prime time.

Do you need assistance in reinforcing your eCommerce software quality? Contact a1qa’s team for professional QA support.

If you liked the article, share it via your social media.

The article was first published on a1qa’s LinkedIn. To read more about trends, QA news, and tech, follow our LinkedIn page.

Unpacking web 3.0 testing

In the part 1 of the article, we touched upon the meaning of Web 3.0 and its benefits for businesses regardless of the industry.

By being an evolution of the Internet, the metaverse is a highly complicated three-dimensional world that needs to operate accurately to provide impeccable immersive experiences.

So today, we’d like to walk you through the 8 most significant software testing aspects for ensuring the sound operation of Web 3.0 software.

1. Performance

The metaverse is quickly picking up steam worldwide – the overall number of followers of Roblox, Minecraft, or Fortnite exceeds 400 million, while in less than 10 years, we’ll witness 1.4 billion mobile AR users.

Just imagine what will happen if they all access software simultaneously.

Will it cope with peak load and remain operable?

Will it be able to sustain such a load every day?

What load limits does it have?

Server- and client-side performance testing helps find any limitations and bottlenecks (including latency issues), as well as ensure high speed, stability, responsiveness, and scalability of the metaverse under peak load conditions.

2. Cybersecurity

When adopting the metaverse, companies can confront multiple, completely novel challenges related to its security.

For instance, vulnerability attacks to achieve desired access, avatars tracking the virtual location of users, identity frauds that ruin people’s reputations, NFTs hijacking attack simulations to steal financial data, and copying digital stores to deceive consumers, just to name a few.

With the help of penetration testing, vulnerability assessment, and social engineering, you can simulate diverse attacks to spot vulnerabilities and decrease the above-mentioned risks.

3. Functionality

Functional testing eliminates major and critical software issues before going live. It also ensures that features (for instance, authentication, payments, interaction with other users, proper work of audio and video, etc.) work as expected and comply with set requirements. Therefore, QA manual engineers apply from smoke to acceptance testing and validate defects to confirm that the reported issues are fixed.

4. Accessibility

The WHO states that there are 1.3 billion people across the globe with different disabilities. To offer an impeccable digital experience to all of them, organizations should confirm that the software meets global accessibility standards, such as the Web Content Accessibility Guidelines or the Americans with Disabilities Act.

Therefore, we suggest ensuring that the metaverse provides audio or visual hints, has an alternative to controlling movements; the content is readable/easily understandable, and that everyone can successfully navigate the software.

5. Usability

Usability testing at the early implementation stage is the best variant to understand the ways real users interact with the software, what problems they face; assess how much time they spend on completing diverse tasks, and evaluate their satisfaction levels.

During testing of the metaverse software, the QA experts check whether the platform meets user expectations and is intuitive enough. They also identify flaws in interface design and logic, verify the simplicity of user journeys, make sure the quality of users’ locomotion is high, and more.

6. Integrations

To provide high interoperability of the metaverse and detect issues in the business logic of the software as soon as possible, it’s important to verify the quality of APIs.

Tests simulate end-user behavior, launch a chain of API calls, and help ascertain that APIs send requests and return the responses with the correct data.

7. Immersion

Immersion is especially significant for the metaverse ecosystem. If the level of immersion that the software provides is too high, end users are likely to experience cybersickness with unpleasant symptoms as headache, dizziness, eyestrain, nausea, etc. On the contrary, insufficient immersion will make it harder for users to fully delve into the metaverse.

The QA specialists ensure that while working with the metaverse, users don’t experience any discomfort and can fully plunge into the virtual world.

8. Localization

The QA teams focus on localizing the metaverse to provide end users with access to content in their native languages and make sure it’s tailored to the cultural specifics of their homelands. For that, they verify texts embedded into graphics, figures and currency, voiceover, subtitles, make sure that graphics and colors comply with the specifics of the target region.

Considering that the metaverse is a new, while at the same time a rapidly developing market, companies should often verify the quality of existing functionality.

Manual testing only can be challenging and time-consuming. To decrease overall testing time, optimize QA costs, increase test coverage, and reduce the probability of human error, organizations can make use of automated QA workflows.

Conclusion

Web 3.0 provides great opportunities for businesses from multiple industries due to decentralization, smart contracts, AI, advanced connectivity, semantic upgrade, better engagement, and uninterrupted service.

However, this technology is still rather complicated and challenging to introduce. To ease the process and ensure seamless digital experiences, companies can supplement the development activities with need-driven quality assurance – from functional testing to test automation.

Reach out to our experts to talk about your QA related issues.

The article was first published on a1qa’s LinkedIn. To read more about trends, QA news, and tech, follow our LinkedIn page.

Today, the boundaries between the digital and physical worlds are fading at the flip of a switch. People already use AI-generated avatars when communicating via social networks, follow the latest fashion trends in the virtual runways, receive medical assistance through digital twins, and enjoy virtual concerts.

We owe these magnificent experiences to the metaverse. It’s a new, decentralized place that connects people across the globe, provides impressive brand engagement opportunities, generates novel workplaces, and simplifies our lives. It’s not surprising that by 2030, the metaverse market size will boom reaching $678.8 billion!

However, while unleashing countless capacities, this new computing era is still rather complicated. Before running with the bulls, it’s a good idea to better understand what Web 3.0 is and what benefits it offers for businesses. With this knowledge, companies can make smart decisions for introducing Web 3.0 software and confirm its highest quality.

Therefore, in this part of this article, we’ll discuss the essence of Web 3.0, and in the second – how QA helps deliver exceptional customer experiences. Let’s go to it!

Introduction to the new computing era

Within only 3 decades, the Internet has made an impactful journey from sending texts to visiting holiday destinations and sightseeing in virtual reality. Obtaining a bird’s-eye view of the concept of Web 3.0 is easier by checking out the evolution of the Internet:

  • With Web 1.0, people witnessed the advent of the first browser and static HTML pages with little interaction and data gathered from a static file system.
  • During the Web 2.0 phase, interactivity came to the forefront. Due to the emergence of multiple social networks and blogs, people turned from content consumers to creators disseminating information around the world.
  • Web 3.0 – a fully decentralized ecosystem for open collaboration and accessing data, apps, and multimedia – provides stunning, personalized experiences for engagement between humans and machines via AI, ML, and other latest technologies.

With more opportunities for personalization, front-runners such as Bentley, Mastercard, Disney, Shopify, Wendy’s have already taken leading positions in applying this trend. For instance, Zara has showcased its first collection for both people and avatars, while Thomas Cook launched a special initiative for tourists allowing them to choose trips using virtual reality.

Top 7 advantages of Web 3.0

Being a significant step forward in the advancement of the Internet, Web 3.0 is all about the following:

On the way to Web 3.0

1. Decentralization

With a focus on blockchain technology and the absence of a single control unit, decentralization allows peer-to-peer interaction and data storing. It also provides opportunities for secure transactions and logging in without being tracked.

2. Legal

Smart contracts are self-executing agreements. Therefore, buying or selling assets has become much easier and faster, as there’s no need for diverse intermediaries, such as banks. Smart contracts facilitate checking, control, and the execution of an agreement between a buyer and a seller. They are highly secure due to encryption and apply computer protocols to automate tasks, which increases the speed of business operations.

3. Artificial intelligence

AI enables faster-than-ever real-time processing and analysis of large data amounts, which can considerably improve capabilities related to decision-making, image recognition, or determining fake information. It can also contribute to improving online user experiences due to a more accurate search, analysis of consumer behavior, and personalization.

4. Advanced connectivity

With Web 3.0, people from any part of the world and anytime can seamlessly stay in touch with one another due to the round-the-clock availability of the digital ecosystem. As the Internet has become an indispensable part of our daily activities, users can remain connected from a car or any wearable device.

5. Semantic upgrade

To improve user experience, the new semantic web focuses on enhancing the capabilities of search and analysis due to a better understanding of the meaning of words and overall context rather than using keywords or numbers.

6. Better engagement

The evolution of AR/VR technology contributed to the metaverse boom shaping new ways of interaction and superior user engagement. Regardless of the location, age, appearance, or income, people can seamlessly create ideal avatars and come together to network, practice sports, play games, learn new things, travel, shop, receive medical treatment, do business, work, and much, much more.

7. Uninterrupted service

Suspension of accounts won’t be a problem anymore due to the fact that all the information is stored in diverse remote nodes, with multiple backups. This prevents the failure of servers or attacks of malicious intruders.

Web 3.0 for business: is the game worth the candle?

Although it’s still under development, Web 3.0 can become a game-changer for businesses across the globe. By providing impeccable digital experiences, companies can turn their end users into brand ambassadors who will promote their companies in ways no one has ever done before regardless of any geographical barriers. This word-of-mouth approach will contribute to increased brand awareness and improved sales.

In addition, organizations can capture valuable client feedback in the metaverse that demonstrates their emotional responses and the level of engagement in the moment, so that companies can access their genuine attitude and quickly fix any problems.

Considering the above-mentioned benefits, Web 3.0 software can enhance operational efficiency and help businesses win new customers. Of course, provided that the IT solutions work as intended and contain no critical or major flaws.

Soon we’ll deliver the second part of the article dedicated to ensuring the quality of Web 3.0 software. Stay tuned!

Reach out to our experts to talk about your QA related issues.

A reflection of our core expertise

With 20 years in the software testing market, we have consistently demonstrated our proficiency and deep understanding of QA processes, and commitment to improving the world through improved IT products quality.

Therefore, we are honoured to be recognized by GoodFirms in three pivotal categories:

Why is this recognition so significant for us? Let’s look into the essence of these testing domains and their importance in today’s digital landscape.

The triad of excellence: automation, cybersecurity, and performance testing

Automation testing. In the fast-paced world of software development, automation testing is the linchpin that ensures rapid releases without compromising on quality. It’s not just about speed; it’s about precision, repeatability, and scalability. For a1qa, automation testing is a cornerstone, enabling us to deliver consistent and efficient results for our clients.

Cybersecurity testing. As cyber threats become increasingly sophisticated, security testing is about ensuring the defences of applications. It’s a commitment to safeguarding user data, building trust, and providing business continuity. Our focus on high software protection is a demonstration of our dedication to help create robust and resilient digital solutions.

Performance testing. In an era where user experience is king, performance testing ensures that applications are not just functional but optimized for real-world demands. It’s about ensuring failsafe software operation under a high influx of customers, rapid load times, and scalability. Our deep understand of performance testing underscores our mission to delivering software that excels in every scenario.

How we made it to the list

To be recognized by GoodFirms is no small feat. The inclusion criteria are stringent. Companies need to have a genuine online presence, client reviews, and a portfolio. The evaluation is based on three main criteria:

  • Quality
  • Reliability
  • Ability

Before making a final decision, GoodFirms performs market research, checks the authenticity of reviews, and fulfils a thorough evaluation based on the inclusion criteria.

Being acknowledged by GoodFirms is not just an accolade; it’s evidence of a company’s dedication, professionalism, and ability to consistently deliver top-tier services.

About GoodFirms

GoodFirms stands as a paragon in the B2B research and review domain. It’s a platform dedicated to connecting businesses with the best software service providers across the globe. Their rigorous evaluation process, encompassing market presence, client reviews, and overall performance, ensures that their recognitions are both authentic and indicative of industry excellence.

In conclusion

Our recognition by GoodFirms is a testament to our team’s hard work, expertise, and commitment to excellence. As we move forward, we remain inspired and motivated, always aiming to set new benchmarks in the realm of QA.

Interested in elevating your products’ quality? Reach out to our experts for insights tailored to your business needs.

Implementing AI- and ML-based technologies provides fast decision-making and better optimization of problem-solving processes. According to Forbes Advisor, 64% of businesses anticipate AI will increase productivity and 60% think it will drive sales growth.

Within a new era of automation, AI and ML are seen as inevitable parts of software development that strengthen competitive advantage and assist in achieving more accurate results. The same happens with the QA function, including test automation.

In this post, let’s look at the test automation activities where AI and ML may be helpful and learn the advantages they bring to the table.

AI- and ML-empowered test automation. Which side are you on?

According to Statista, the AI market totaled $134.89 billion in 2022 while in 2027 it will reach $511.33 billion.

6 activities to supercharge test automation with AI and ML

Source: Statista

It’s not that surprising, considering AI and ML aid to improve the quality of IT products, speed up the testing process, and…

Ensure faster time to market

While traditional test automation helps deliver software faster, introducing AI and ML to the process allows launching IT solutions even more rapidly within ever-evolving software development methods and constantly increasing end-user demands.

Reduce the number of discrepancies

By implementing smart decision-making and automated control of processes, companies decrease human intervention. This frees up QA efforts allowing QA teams to focus on the core objectives.

Improve flexibility

Within continuously emerging changes in software development approaches, QA processes, and customers’ needs, AI and ML-enabled technologies are more adaptable than people, adjusting all the necessary components and workflows automatically in a matter of seconds.

Increase the overall test coverage

Automated test coverage detection allows writing much more scripts in an hour as well as running them and getting results — all with the optimized scope.

Reinforce codeless automation

Manually writing scripts is time- and labor-consuming, while AI and ML simplify traditional automated testing within the ability to perform codeless checks. Smart test automation tools assess QA risks, update test cases, detect issues, and prioritize tasks.

Enable better code maintenance

As software evolves, new features are added, therefore, existing code is modified, so QA experts have to regularly adapt test suites.

To reduce manual efforts on constant updates of the automation code, they leverage AI that assists in understanding the impact of code changes, identifying which tests are affected, and suggesting necessary adjustments to test scripts.

Amplify test data generation and management

AI allows businesses to create realistic and diverse test data sets, covering a wide range of scenarios, which is especially valuable for complex systems. This helps QA engineers perform comprehensive testing and identify data-related issues early in the SDLC.

AI, ML, are you there to help test automation?

According to the World Quality Report 2022-23, last year, companies benefited from implementing automated testing. 52.7% of respondents improved software quality, 52.1% — perceived better cost control, and 51.7% — accelerated software releases. Of course, we all want more. Here’s what you can do for that.

Activity #1. Introduce smart test scripts

While interacting with the software, AI collects data, makes screenshots, and tests the load. These steps undergo repetitions that help ML technologies learn the expected pattern and compare it to the behavior of the program. When it detects some deviations, the ML algorithms mark it as a potential error. After this, QA specialists manually intervene during the testing process to see if the identified bug is a real problem. The QA experts conduct final verifications to decide what to do next.

Activity #2. Optimize test automation with self-healing AI functions

Self-healing AI tools can easily adapt to changes in the app UI. By running tests, these instruments discover all the elements and occurring activities while recording them and assessing potential QA risks.

When AI- and ML-based algorithms detect some modifications, the tests change automatically. This helps remove threats before they occur while distinguishing whether the program’s behavior is normal or abnormal, triggering recovery activities when the software has deviations.

It’s important to mention that AI-based projects provide the whole scope of benefits only in the long-term perspective. The more errors appear for ML, then the more efficient and trusted further performance will be.

Activity #3. Conduct GUI test automation with ML

With ML, testing of the graphic user interface has entered the next level. Now, the old-school process of manually checking UI elements in accordance with mock-ups is automated within ML-powered algorithms.

Image-based testing is becoming the mainstream as ML-powered algorithms recognize different patterns and perform visual verification even on various devices and their configurations.

Given that 81% of consumers are ready to pay more for better UI, there is no room for errors.

Thus, ML-based technologies simplify automated GUI testing and help deliver reliable and user-friendly software.

Activity #4. Leverage AI for API testing

Due to the complexity and volume of API endpoints in modern software, API testing often poses challenges while being a time-consuming task.

With AI at the core, companies can simulate complex user interactions with APIs, identify patterns in API behavior, and predict potential issues based on historical data. They expedite QA processes, streamline the automation of API tests, and boost test case generation.

Activity #5. Optimize regression testing

As applications evolve, it becomes challenging to ensure that new code don’t introduce defects into existing functionality. Though test automation aids to speed up regression processes significantly, AI brings even more value to the table.

AI employs data-driven insights to analyze past test results, code changes, and defect histories to intelligently recommend which tests to run, examine high-impact areas, and uncover critical issues. This approach allows organizations to enhance the efficiency of regression testing, resulting in faster feedback and more stable software releases.

Activity #6. Adopt automated monitoring

Automation has already reduced human intervention and accelerated testing processes compared to those performed manually. AI- and ML-based technologies speed up workflows twice as fast.

Machines are powerless when performing tasks that require human monitoring and decision-making. To ensure software and hardware operate with no downtimes and pauses for controlling, checking, and analyzing, forward-looking companies introduce AI-and ML-enabled algorithms while optimizing routine actions and shortening the delivery time.

Closing remark

AI and ML can be used as part of the QA process and will never replace some manual activities or test automation-related checks. So, for some work, especially mentioned above, AI and ML might be introduced to simplify QA processes.

On the other hand, while introducing them, it’s important to calculate which efforts on QA will be saved, and which of them will become extra for other teams.

With total optimization of operational and business processes, AI- and ML-powered technologies assist in alleviating test automation workflows and minimizing human intervention. By introducing smart test scripts, ML-based monitoring, self-healing AI functions, image-based GUI test automation as well as leveraging AI for regression and API testing, companies are taking leading positions in the market.

Reach out to a1qa’s experts to get support on implementing test automation to enhance your software quality and release error-free and secure software in production.

The pandemic has led to the rapid adoption of new technologies in the banking industry. According to the State of Fintech and Crypto Apps Report 2022, in the 1st quarter of 2022, users downloaded about 1.74 billion financial software apps.

To meet clients’ expectations and improve their digital experience, providers need to maintain a high level of security, stability, and integrity within their mobile and web software. To achieve this, QA is crucial.

Case in point: between 2010 and 2015 hundreds of Wells Fargo Bank’s customers were unable to buy homes because of a software bug that incorrectly denied 870 loans and modification requests. As a result, the company had to allocate $8 million to compensate end users affected by the failure. This example shows that the nature of glitches in eBanking products is devastating to both businesses and their clients.

We want to warn you and propose to take a closer look at 4 reasons why quality assurance is mission-critical for your services and solutions.

Reason #1. Safeguarding confidential data

The financial sector is one of the three industries most susceptible to cyberattacks (along with government and healthcare), having suffered 1,829 incidents in 2022.

QA for financial applications: 4 reasons why it is a must-have

Source: Statista

Every year hackers discover more sophisticated ways to penetrate systems, therefore, banks should integrate security operations into SDLC and perform penetration testing to detect defects related to software fragility.

Let’s see how a1qa’s specialists helped a well-known bank to ensure high reliability and safety of numerous solutions. The QA team started with an assessment based on OWASP API Security Top 10 Project and OWASP Web Security Testing Guide, involving the list of the most recent severe vulnerabilities. They thoroughly tested injections, broken authentication and authorization, security misconfiguration, excessive data exposure, and session management issues.

The next stage included penetration tests to reveal system loopholes and prevent their exploitation by hackers. Thus, they identified a number of flaws that could allow cyber criminals to gain access to a list of users, their passwords, and accounts as well as steal access tokens.

Reason #2. Guaranteeing high quality within cloud-based software

Banks are progressively transferring their apps to the cloud, but face rugged data migrations, server interruptions, and security issues.

As the data migration process involves vast volumes of sensitive information, companies can simplify and speed up its testing with automation. Automated tests allow banks to simulate complex data transfers and validate that all customer accounts, transactions, and records are seamlessly moved from one system to another. In the end, they have high data accuracy and reduce the risk of its corruption or losses.

Reason #3. Excluding server downtime

The last thing you want is the download speed of your IT product to suddenly decrease― this is one of the common reasons why consumers abandon apps (1 in 2 users don’t wait for more than 6 seconds for page loading).

During a project with a similar issue, a1qa’s professionals introduced load validation to guarantee smooth system functioning with the target load for an extended period as well as stress testing to determine the upper limit of the solution capacity. They also analyzed software dependence on the number of concurrent users, requests, and transactions. It helped the client expand operational volume and provide first-rate services to its customers.

Reason #4. Adjusting software for various platforms

In the third quarter of 2023, 70.5% of mobile device users were utilizing Android, 28.8% ― iOS, and 0.7% ― other platforms. As the range of phones, operating systems, and browsers is endless, it’s hard to predict which ones consumers will use. To provide a seamless experience and ensure that the banking solution fits a wide variety of devices, we advise our clients to leverage compatibility testing.

In such cases, our experts collect statistics from a target region for desktops, tablets, and mobile devices. Based on the information gathered, they create a compatibility matrix that reflects the most used browsers and platforms and then test financial apps across them.

All in all

In today’s rapidly evolving financial landscape, quality assurance stands as the cornerstone of excellence in the quality of banking IT products for several compelling reasons.

Firstly, it helps protect sensitive and confidential data from potential security breaches. Secondly, it ensures that cloud-based software functions flawlessly and at the highest quality. Thirdly, QA plays a pivotal role in eliminating server downtime as uninterrupted operation is paramount. And lastly, by relying on QA, companies can adjust their apps for multiple platforms, catering to the diverse needs of their end users.

For professional QA support to ensure first-rate quality within your banking software, feel free to contact a1qa’s team.

A significant jump in the number of players occurred during the isolation of 2020, boosting the revenues in digital gaming to $174.9 billion in the same year. Today, over 3 billion people play video games to combat boredom, escape the real world, make new connections, and even learn new skills.

As the number of players grows, so does the role of QA to safeguard game integrity, fulfill end-user needs, and build their trust. Therefore, the question arises: how can an effective QA strategy help you release a first-rate game, be it on PC, console, or mobile devices?

We’ve got you covered: in this blog, we’ll walk through the reasons why quality assurance is a must and unveil testing types, helping deliver exceptional game experiences to consumers.

The pivotal role of QA for video games: 3 reasons named

Let’s delve into the reasons why QA plays a critical role for the gaming industry.

1. Optimized costs

By implementing QA early in the development phases, organizations track and eliminate defects before they cause any damage, like constant crashes or failed in-game purchases, and avoid expensive post-launch expenditures.

Just look at this case: due to high anticipation, CD Projekt SA compromised on quality to meet the release schedule of Cyberpunk 2077. The game failed due to dozens of bugs, which damaged the studio’s quality-first image. Fixing the issues cost the company almost $1b.

This kind of a misstep can be prevented with professional QA.

2. Advanced gaming experience

A buggy game is unlikely to be enjoyable for players, instead, it hinders gameplay, causes irritation, and generates a bunch of bad reviews. As a result, it tarnishes a company’s reputation, erodes loyalty, ultimately reducing revenue.

QA helps turn things around. By meticulously identifying glitches and technical hurdles, organizations ensure an immersive environment, fine-tune gameplay mechanics, and prevent lags and disruptions. All these contribute to an uninterrupted experience, keeping users engaged and enhancing their retention rates.

3. Improved safety and reliability

In-game vulnerabilities are of value to cybercriminals, allowing them to steal internal currencies, expensive digital items, and private information. According to Akami’s State of the Internet report, cyberattacks on player accounts and gaming companies increased by 167% in 2022.

Through quality assurance, businesses uncover injection points, reducing the risk of fraud and preventing cheating and unauthorized access.

7 core testing types to release top-notch, engrossing games

To deliver a high-quality game and provide an unsurpassed first impression, organizations can apply 7 critical types of testing.

1. Functional testing

Before the game goes live, businesses need to ensure that it meets the stated specifications and runs smoothly. Functional testing helps trace out issues related to audio and video, design, basic game mechanisms, and payment gateways, as well as errors in installation and launching.

2. Performance testing

In June, PUBG’s concurrent players reached over 376,000. Consider the high performance required to keep the game from crashing!

To ensure flawless operation, businesses should conduct stress testing. Since a sudden surge of users can lead to slow functioning, data losses, and security issues, it demonstrates how the game operates beyond its projected capacity.

Load testing, in its turn, allows checking the overall performance and identifying the maximum number of simultaneous players.

3. Cybersecurity testing

The global gaming market is estimated to reach $384.9 billion by the end of 2023. As the industry grows, so does the risk of cyber incidents.

Source: Statista

In 2019, cybercriminals discovered a vulnerability in Fortnite and gained access to 80 million accounts. They stole virtual currency, eavesdropped and recorded conversations, and used players’ credit cards to purchase items. No one wants to get in a similar situation, right?

So, how to mitigate such hazards? Through robust cybersecurity testing, businesses uncover weaknesses in cyber defenses, ensure sensitive data protection, prevent hacking and cheating, and safeguard in-game transactions.

As part of cybersecurity, compliance testing helps make sure that the game meets industry regulations to increase user trust and avoid hefty fines.

4. Compatibility testing

According to the Statista Global Consumer Survey, 54% of adults prefer playing video games on smartphones, 35% — on game consoles, 32% — on PCs or laptops, and 25% — on tablets.

To provide an unrivaled experience to all consumers, the organization needs to test compatibility across platforms, operating systems, and browsers.

As people use a wide range of hardware configurations (different phone models, graphics cards, processors, and memory sizes), it’s also critical to guarantee that the game runs smoothly on various setups without crashes.

5. Localization testing

To make the game enjoyable for players across the globe, companies should prioritize localization tests. It allows the adaptation of the content to the cultural nuances of different regions and ensures the translated version of the app is consistent and clear.

Localization QA helps identify bugs in these three aspects:

  • National: incorrect currencies, calendars, metrics, number formats, and symbols.
  • Visual: improper fonts, truncated characters, and placement of graphic elements.
  • Functional: misleading commands and links, corrupted audio or text.

6. Usability testing

Consumers expect to spend a minimal amount of time figuring out how to navigate the game. After all, who would want to waste hours on it?

To make sure that players can effortlessly dive into the game, QA teams may suggest adopting usability testing. This helps identify glitches in the user interface, controls, mechanics, and menus, providing engaging experiences with no interruptions.

7. Test automation

To speed up QA processes, release a high-quality game faster, and stay one step ahead of the fierce competition, businesses often opt for test automation.

It’s especially beneficial in the long run as it reduces QA expenditure, saves efforts on repetitive tasks, and facilitates regression testing that is vital to make sure the newly added features haven’t affected existing functionality.

Closing remarks

As the gaming industry continues to grow and evolve, one thing remains constant: the pivotal role of QA in helping optimize costs, deliver advanced experiences to players, and improve software safety and reliability.

To make the game stand out in the IT market, businesses may conduct 7 core testing types: functional, performance, cybersecurity, compatibility, localization, usability, and automated ones.

Searching for QA support in releasing top-performing video games? Contact a1qa’s team.

The article by Nadya Knysh, Managing director at a1qa, North America, was published on LinkedIn.

Current technology, like AI/ML, IoT, quantum computing, intelligent automation, among others, help leaders accelerate business growth, increase ROI, and stay ahead of the curve. Provided they are implemented correctly, and companies have assessed all possible implications for both the organization and their end users.

Today, we will discuss with Nadya Knysh, Managing director at a1qa, North America, 6 topical technologies, the challenges businesses should be ready for when applying them, and the ways to overcome them.

Let’s get started!

AI/ML. Businesses spend millions, even billions, for AI/ML enhancement and development. In your opinion, which industry will be most impacted by AI/ML and why?

“I believe that healthcare will experience the biggest and most unexpected benefits from extending ML/AI technologies application. Healthcare is an industry where decision-making is happening not just on a daily basis but on a second-by-second basis for billions of patients. There are two additional factors here.

Another factor is the cost of a mistake — and we are talking about people’s lives here. Again, having additional information on protocols and diagnostics can help avoid such mistakes, especially for real cases.”

Intelligent automation. When implemented correctly, it provides companies with powerful benefits. However, not all businesses succeed in that. What’s the main cause of this?

“Intelligent automation has proven itself as a successful approach to re-invent many businesses and their operations. I think the most common barrier when implementing it is the idea that it’s easy and quick. Unfortunately, in many cases, it’s not. And in quite a few, it won’t be 100% the same as it was before with a human being.

One will most likely have to structure (and simplify) business processes before automation, and others will have to learn to live with that. The implementation will probably be in stages, and one will have to work with a machine and a human being at the same time. Perhaps you’ll have to go through a cultural change in the company and the acceptance of the new approach to doing things may not always be that easy.

My main advice here is to make sure you plan thoroughly: start with uncomplicated tasks — they are easy to implement and adopt. While working on simple operations, review more complex, multi-steps processes: can those be simplified? Can they be broken into smaller pieces? You’ll likely have to work with people who are not tech-savvy too — be patient and listen.”

IoT devices for home. This technology is evolving by leaps and bounds. What new IoT features can we witness in the future?

“It may sound a little futuristic and maybe scary too, but my guess is that the next big step for in-home IoT is human habits learning and analysis. As for today, you can easily find an oven that you can start pre-heating on your way home or a washer that will begin working with an app click while you are sitting on your couch.

With AI development and big data that can be collected, I can see your oven connecting to your car. And your car sends a signal to your oven to turn on as it knows when you are on the way home and what the traffic situation is. Or your oven knows that you normally have a glass of wine at happy hour on Friday night and will turn on an hour later on Fridays. The accuracy of such behavior predictions is very questionable, of course, but some patterns are easier to manage and may be a good start for some individuals. So, who knows?”

Blockchain. What industry can it bring the most transparency to?

“This may be quite an obvious answer, but anything involving banking and finance. It’s not a surprise that money-related fraud is on the rise, whether it’s traditional banking, online payments, or crypto.

We all know the downsides of blockchain and specifically the performance of such a technological solution, however, I believe that the performance can be improved significantly in the near future. With this in mind, we’ll see more blockchain-based alternatives to the third-party services that we are used to now (e.g., PayPal, Square, or Stripe). Such services will not only bring additional security but also convenience to customers, different currency support, and international transactions.”

Feel free to read the full article here.

In 2021, hackers exposed the personal information of 533 million Facebook users, including phone numbers, full names, birthdays, locations, and bios — all because of a small Facebook failure. This is an example of how missed bugs can become a nightmare for product owners, stakeholders, developers, QA engineers, and, as a result, users.

According to the 2020 “Cost of Poor Software Quality in the US” report, software failures cost US companies $2.08 trillion in 2020. And this is one of the most intimidating consequences, not to mention the higher expenses needed for defect fixing and customers turning to competitors.

However, what are the problems behind the overlooked bugs from the QA side? Let’s reveal them in the article and share the ways to fix them.

Problem #1. No test automation in place

Manual testing is an essential part of every project, but it can’t bring quality results when speed, frequency of tests, and their monotony come to the forefront. After all, the human factor is still there, so teams skip deadlines and find missed defects when the IT product goes live.

How to fix it?

In the long run, automated testing is a way out, helping save efforts on conducting tedious and repetitive tests (like regression). According to the World Quality Report 2021-2022, test automation at the core of a business strategy helps identify bugs faster (49%), improve test coverage (47%), and reduce QA costs (47%). And of course, as 50% of 1,380 agile software delivery experts and influencers point out, adopting test automation provides them with a higher ROI, which is still a predominant business need of many businesses.

Source: World Quality Report 2021-2022

Problem #2. Deadlines, speed, and costs trump software quality

Imagine that the company employees had a goal of releasing a new version of the eCommerce app for Black Friday and Cyber Monday and because of tight deadlines, they decided to skip the testing phase. “What can happen, right?”

As a result, the company lost revenue and the app couldn’t withstand the influx of visitors and crashed. Did it help save money on testing? Of course not.

How to fix it?

Delivering quality at speed is one of the pivotal needs almost of all enterprises, helping adhere to timelines, stay competitive, and maintain top quality of IT solutions. So, what is helpful here?

  • Ensuring enough flexibility

Flexible methodologies help shorten development cycles, ensure software update verification from the jump-start, and deliver them swiftly to the IT market. Agility also supports companies in sticking to ever-changing customer expectations and modifying project requirements. According to the 15th State of Agile Report, 64% of surveyed top management representatives highlighted that Agile helped them manage changing priorities, 64% ― accelerate software delivery, 42% ― enhance app quality. Along with that, 35% cut QA costs due to DevOps adoption.

  • Shifting to CI/CD

How about detecting bugs in real time and fixing them as they occur? You don’t have to wait and put defect verification away until the last stage. All this is feasible by implementing continuous integration and continuous delivery (CI/CD) within a test automation strategy. The software undergoes changes and updates during its entire lifecycle, and CI/CD facilitates ongoing testing, deployment, and delivery. And all this happens without sacrificing quality ― isn’t that a dream?

  • Introducing parallel testing

Let’s look at another example. The deadline is tight, but there is a strong need to test the application across multiple devices and browsers. Not having time, you test only on the latest Google versions. Poor Firefox, Safari, and other users. This is how many bugs are missed.

If you run the tests sequentially, it does take time. However, there is a solution: parallel testing, which allows you to run the same tests simultaneously in different environments. Meanwhile, the QA team can focus its resources on other mission-critical tasks.

Problem #3. Lack of required specialists and skills

Having an in-house QA team is a good option, but is your team big enough to handle the workload, especially during a large-scale project, and do all members have the necessary set of skills?

Let’s imagine that the company has 2 QA specialists in place, and they specialize only in functionality. Of course, defects in performance (such as Flightradar24 platform failure due to heavy loads), cybersecurity (like data leakage in 2021, when the cost of a breach rose to $4.24 million), and more go unnoticed.

How to fix it?

  • Onboarding the right in-house team

Since technologies are constantly evolving, QA experts should keep track of the IT environment and topical trends. This helps implement software testing approaches (e.g., shift-left and continuous testing) and methodologies (e.g., Agile and DevOps) as well as apply best practices to solve QA-related challenges of any complexity.

Don’t forget about the time management skills of your team members ― this is what guarantees that the work is going according to the plan and assists in meeting the deadlines.

Even if your team is staffed with QA gurus, ongoing training is still a critical step that involves running specialized seminars and obtaining proficiency in new QA areas.

  • Outsourcing software testing

To avoid budget overruns, cut QA costs, and find a perfectly suitable QA team, companies turn to QA outsourcing which is expected to get $425.19 billion by 2026 compared to $318.5 billion in 2020.

When to onboard extra QA experts? Let’s see 4 common cases:

  1. If you look for an effective and flexible team. Offshore QA specialists are quick to incorporate into your infrastructure, adjust to any request, and easily scale up or down when needed.
  2. If you want to save time and budget. Independent experts fine-tune QA processes at the very beginning of a project, which facilitates easy and cost-effective defect detection and fixing in the early development stages.
  3. If you strive to accelerate time to market. A dedicated QA team designs the most optimal QA strategy, which helps speed up the workflows and release the IT product faster.
  4. If you need to ensure safety standards compliance. An unbiased assessment by offshore professionals allows not only detecting system minor, major, and hidden defects but also assuring the agreement with all relevant global protocols, such as HIPAA, FDA, OWASP, etc.

Bottom line

Missed defects are a nightmare for product owners, developers, and QA engineers.

To avoid this, just be aware of the main problems, leading to bugs in production and how to address them: introduce test automation, use modern approaches (rely on flexible methodologies, shift to CI/CD, conduct parallel testing), and onboard the QA team with the right skillset (internal or dedicated).

In case you need to ensure high quality within your IT products, turn to a1qa’s experts and get professional QA support.

61% of end users expect the app to load in 4 seconds or less, and 53% of them abandon the software because of its slow start or other mobile-related issues (crashes, bugs, or freezes). This is one of the reasons why companies may need to focus on mobile app testing, helping produce IT products with the minimum number of errors.

In the article, let’s explore everything about mobile app testing: its significance and software aspects that are mission-critical to verify to launch a high-end product.

Why do you need mobile app testing?

Just have a look at this considerable leap. With the rapid proliferation of smartphones, tablets, fitness bands, smartwatches, etc., the number of app downloads reached 255 billion in 2022 compared to 204 billion in 2019. By the end of 2023, it’s predicted to hit 299 billion.

Source: Statista

Mobile apps have definitely become the hub of many industries. For example, eCommerce mobile IT solutions allow shopping online, instantly getting information about the latest promotions, and visiting several stores simultaneously within one click. Users are often impatient and want everything at once, so slow loading and bugs that prevent stable operation may form a negative impression.

Let’s also take the media industry. A clear example of our lives in today’s fast-moving world — whether in the car or on the plane, we use mobile apps to watch news and videos, listen to the radio or music, and write a few lines to friends or relatives. And to catch up with this pace, mobile apps literally need to fly.

To make sure they work as intended and meet customers’ needs, businesses adopt mobile app testing, as it helps enable trouble-free apps operation at any time, under different loads, and across multiple platforms.

Mobile apps testing: what to check?

Unlike web products, mobile ones are much more complex, containing a plethora of functions and more advanced methods of interaction, such as touch actions (e.g., scrolling and swiping) and voice functions (e.g., Siri), which require their constant verification.

Along with that, QA specialists should check the software in different situations: with and without connection or when it’s unstable as well as when switching from one network to another. After all, mobile apps work offline as well. If not testing all these cases, then it may result in numerous errors during the exploitation phase.

Let’s take a closer look at 6 main aspects of mobile solutions that are mission-critical to test to produce a high-quality product and get ahead of the curve with it.

Aspect #1. Functionality

What do people usually do when finding a bug in a mobile app that prevents its further usage? According to the Dimensional Research, 80% of customers won’t use faulty software more than two or three times.

To ensure that the IT solution works in line with the requirements and behaves as intended, companies implement functional testing.

Aspect #2. Performance

Nothing makes end users more excited than stability, especially when it comes to the IT solution performance.

Performance testing allows checking how the app copes with the regular and increased loads, and how it behaves when millions of consumers concurrently carry out online transactions. This is especially true for eCommerce and eLearning solutions to ensure smooth running during Black Friday, Cyber Monday, or just an online lecture with a huge number of students.

Aspect #3. Compatibility

Incorrect display of the interface in different device versions, out-of-screen text, and inconsistency with other smartphone apps — these are some of the defects that arise when using the same software across various platforms. With compatibility testing, QA specialists eliminate these issues and ensure seamless functioning of the IT product across a bunch of devices, operating systems, browsers, and internet connections.

Aspect #4. Usability

97% of users believe that user-friendliness is the most critical quality of mobile apps. Companies may achieve this via usability tests, which are aimed at checking the convenience of software usage and navigation as well as the correct operation and display of all its elements.

For instance, if the company produces an eCommerce app, it’s core to verify the menu layout, product catalog, buttons, and other elements. Are they arranged conveniently? Can the user intuitively find them and perform the necessary actions? If so, then it may be a sign of good software usability that is able to satisfy customers’ needs and provide them with a positive user experience.

Aspect #5. Cybersecurity

Be it a financial, educational, medical, or other kind of an app, they all collect tons of data (addresses, phone and credit card numbers, and even health-related data). With the rapid shift of processes to the online space, more and more personal data is now stored on the web.

With cybersecurity tests, companies ensure strong protection of the software at all levels, eliminate leakage of personal information, and assure compliance with industry-specific and other international standards, such as OWASP, HIPAA, PCI DSS, etc.

Aspect #6. Interruption

Does the app behavior change when interrupted by notifications, messages, incoming calls, and connected or disconnected networks? This is where QA engineers turn to interruption testing, helping make sure that the software handles various types of interventions. Without it, unexpected interruptions may cause interface crashes, data loss, software breakdown, etc.

Test automation to optimize mobile app testing processes

Some tests are too tedious and time-consuming to perform them manually. To meet the project deadline and accelerate the IT product release, test automation is imperative.

Let’s take cross-platform tests, which are indispensable for mobile apps to ensure their smooth running across a variety of devices. It will take an eternity to check all possible combinations manually — thousands (if not millions) of them. In such cases, test automation greatly hastens QA processes.

Performance testing is also a candidate for test automation (to check response time, scalability, speed, etc.). By automating performance tests, experts generate situations with millions of customers who are simultaneously using the software to see if it handles such a heavy load. A typical case of most eCommerce, financial, and eLearning solutions.

Closing remarks

Online shopping, consultations with bank employees, studying from anywhere, just socializing and entertaining — these are some of the reasons why we daily use mobile apps.

Businesses, in their turn, should take exceptional care about their IT solutions quality to provide consumers with the best experience possible (and test functionality, performance, compatibility, usability, cybersecurity aspects, and more).

In case you’re looking for professional support, reach out to a1qa’s experts to fine-tune your mobile app testing strategy to perfection.

To highlight the value of independent QA, we share our 20-year expertise in QA and software testing within our articles. We’re glad to present you with a list of the most popular 2022 a1qa blog posts.

Test automation blog posts

Test automation in Agile and DevOps: Maximizing flexibility and speed

Agile methodologies provide businesses with more flexibility, greater speed, and better communication between project members.

According to the 16th State of Agile Report (with over 3,000 executives surveyed), 94% of companies adopt Agile, 74% — implement DevOps.

Test automation in Agile

To maintain the fast pace of development within these environments, businesses rely much on test automation. Integrated into Agile and DevOps processes, it brings 3 main benefits: accelerated go-to-market and testing time, reduced QA costs, and boosted software quality. You may ask, “How to properly configure test automation for flexible environments to reach the desired business objectives?” Follow the link and explore 3 core tips.

4 key QA activities to solve test automation challenges via AI and ML

Do you remember the days when AI and ML were only privileged and used within tech giants?

Source: Statista

Today, they help companies reach new heights, especially when introduced as a part of test automation. This is how businesses ensure faster time to market, reduce the number of discrepancies, improve flexibility, reinforce codeless automation, and increase the overall test coverage.

According to the World Quality Report 2021-22, 63–69% of respondents (out of 1 700+) perceived better control, transparency of their testing activities, and increased ROI. But we all want more. With AI/ML.

Which AI- and ML-based activities can be seamlessly integrated into test automation? Introducing smart test script writing, optimizing test automation with self-healing AI functions, conducting GUI test automation with ML, and automated monitoring.

To get more details about each activity, read the article.

Software testing guides

Mobile app testing guide: win the race with five-star software

53% of users abandon the app if it loads too long or has other mobile-related issues.

Source: Statista

In the mobile app testing guide from a1qa, you’ll discover: why mobile app testing is a must-have to launch highly reliable mobile products, what testing types to choose for that purpose, and why to introduce test automation.

The A to Z guide to functional testing

Yes, we’re living in the era of total automation, but let’s look at the basic reasons why companies test their IT products manually: cost-effectiveness, usability from the human perspective, and flexibility.

Source: State of Testing Report 2021

  • “Why does functional testing matter?”
  • “What types of functional testing are vital to include in the strategy to roll out a high-quality app?”
  • “Is there a scenario to set up a manual QA process?”

Click here to read the guide and find out the answers to these questions!

How to implement 2023 telecom trends with QA

To strengthen the competitive edge in 2023, telecom enterprises may rely on 4 topical trends: continue adopting 5G and deploy 6G, implement the cloud, turn to network-as-a-service, and apply edge computing.

Source: Statista

To smoothly implement these trends and ensure the impeccable quality of the end telco product, we suggest conducting OSS/BSS, migration, integration, performance, and cybersecurity testing, as well as test automation.

Welcome to read the blog post to know what lies behind this suggestion and discover more about the trends.

Get ready for Black-Friday-to-Cyber-Monday shopping

88 million Americans opted for online shopping during Black Friday in 2021. Companies make millions, billions, or trillions during this period when their websites and mobile apps operate flawlessly and withstand the visitors’ influx.

What 5 questions should companies ask themselves to provide unmatched CX during Black Friday and Cyber Monday and release top-tier eCommerce software?

1. “Are you ready for a spike in shoppers?” Introduce performance testing to verify this.

2. “Does your software have glitch-free navigation and interface?” Discover it with the help of usability testing.

3. “Does the software meet business requirements?” Check it out with functional testing.

4. “Are the payments safe enough?” Rely on cybersecurity testing.

Source: Cost of a Data Breach Report 2022

5. “Does the app meet the cultural and linguistic needs of end users worldwide?” Implement localization testing and get the answer.

Delve into this blog post to get more detailed answers.

6 must-have testing types for eLearning and mLearning software

mLearning market size is expected to reach $25.33 billion by 2025, eLearning — more than $1 trillion by 2027. What a boom! To deliver a seamless learning experience to consumers, companies need to take exceptional care of their quality.

Source: Global Market Insights

What testing types are a must-have for educational software? Performance, localization, security, compatibility, compliance, and mobile app testing.

Explore more about these 6 core QA activities, helping boost the eLearning and mLearning apps quality in the article.

App software testing for telecom

Since the pandemic, telecom traffic increased from 20% to 60%. We understand the need to grow fast and cope with new challenges like too heavy loads, safety breaches, and slow delivery of new functionalities.

By introducing QA, a business can increase customer retention rate, boost CX, fine-tune internal processes, obtain core business systems with embedded quality, and drive business innovation with confidence.

Source: Precedence Research

Read the article and explore why QA is the key to enhancing the quality of telecom products.

Taking stock

Thank you for reading our articles! We will continue to share with you the most relevant and insightful information on QA and software testing in 2023.

In case you need professional QA support to roll out a high-end IT product, reach out to a1qa’s experts.

Emerging technologies help organizations worldwide to digitize and progress faster, drive operational efficiency, enhance customer satisfaction, and strengthen their brand identity ― all to meet desired business outcomes.

Take, for instance, the metaverse. This technology provides better opportunities for businesses to interact with users from anywhere in the world, conduct meetings or educational sessions with colleagues, and design impressive recreational areas to play games. No wonder its global market revenue will increase by 14 times and comprise almost $680 billion!

Or another example ― is genomics. It can assess human DNA and its structure to detect hidden health diseases or possible disorders in the future. Its great potential is demonstrated by the growing worldwide market size that will reach almost $6 billion in 2028.

However, the implementation and usage of advanced technologies often complicate digitization journeys because of their overall sophisticated nature. To simplify that, organizations may, among other things, rely on their thorough testing, which also helps prevent issues in the production environment, accelerate time to market, and optimize QA budgets.

How to attain maximum efficiency during this process? We suggest improving the testing workflows with the top 4 industry trends described in the article:

  1. Ensure sustainable quality engineering to minimize environmental harm
  2. Set up an automated-first approach to reach desired outcomes faster
  3. Consider a quality engineering strategy to support emerging technologies
  4. Adopt Agile and DevOps to improve the development process

Trend 1. Ensure sustainable quality engineering to minimize environmental harm

Open-minded companies tend to shift testing left to detect issues early in the SDLC, speed up testing cycles, lower costs, and improve cybersecurity. However, there is another significant benefit of focusing on software quality ― attaining sustainability. The more companies emphasize software soundness, the better they can operate without harming the environment.

The World Quality Report 2022-23 (WQR), which surveyed 1,750 IT executives across diverse regions and sectors, mentions that when sticking to sustainable quality engineering, organizations can enhance brand value (47% of respondents), increase overall revenue (46%), and even better employee recruitment and retention indicators (33%). Most importantly, executives think that sustainable IT will positively impact social and economic aspects, e.g., energy efficiency.

Source: World Quality Report 2022-23

Unfortunately, only in half of the cases do companies succeed in reaching set sustainability targets during software development. They already make a difference by relying on the cloud, test optimization, test automation, verifying customer journeys, performance, and CX.

In addition to these measures, they can prioritize a quality assurance process, initiate it at the earliest development stages, quantify environmental influence by configuring software performance monitoring solutions, and consider sustainability from the design stage.

Trend 2. Set up an automated-first approach to reach desired outcomes faster

Test automation remains an indispensable part of continuous testing and Agile-driven workflows and contributes to speeding up testing cycles, decreasing costs, and improving testing coverage.

Nevertheless, it’s difficult for the WQR interviewees to obtain the expected test automation benefits ― only 55.1% set up continuous integration and delivery, 53.4% managed to scale down QA team size, and 53.4% boosted test coverage.

When it comes to implementing automated workflows, quite often, organizations confront two major obstacles ― poor planning and its separation from the development process.

To improve the situation and optimize QA efforts, companies can focus on:

  • Adopting test automation already at the requirements creation phase
  • Designing an accurate implementation plan
  • Analyzing tooling efficiency
  • Betting on highly skilled SDETs
  • Creating a long-lasting product development strategy.

Trend 3. Consider a quality engineering strategy to support emerging technologies

The latest technological innovations arising at a rapid pace help businesses simplify daily operations, deliver digital transformations of diverse sizes, scale on demand, enhance both customer and employee experience, and stay successful despite high market competition.

For instance, already today, the cloud helps organizations improve cybersecurity levels, ensure data recovery opportunities, and increase overall flexibility; the internet of things (IoT) contributes to decreasing expenses related to infrastructure and boosting deployment speed; AI/ML optimizes routine processes, forecasts failures, ensures personalized customer experience, and more.

This year, the WQR respondents stated that their current IT strategies rely a lot on such technologies as blockchain and Web 3.0 (85%), digital twins (78%), and the metaverse (69%).

Without a focus on software quality during their implementation, multiple business risks can arise, especially those related to cybersecurity, growth, and staying ahead of the competition.

To cope with them, organizations can:

  • Attract seasoned QA experts who have in-demand skills, e.g., automated, cybersecurity testing, AI/ML
  • Consider introducing DevSecOps to enable high software resistance to cyberattacks from the early development stages
  • Design an effective strategy for smooth adoption.

Trend 4. Adopt Agile and DevOps to improve the development process

Organizations that jumpstart a cultural shift towards Agile and DevOps improve the quality of their delivery, attain faster and more frequent releases, speed up the process of obtaining feedback, and enhance the levels of customer and employee satisfaction.

The journey to embracing agility is complicated and requires the support of experienced QA engineers who possess skills related to test automation and CI/CD toolkits, performance and cybersecurity testing, deep knowledge of the industry, and can become full-fledged members of cross-functional teams. According to the WQR, organizations still lack professional quality engineers who can assist in infusing and developing Agile workflows.

To simplify the transition, companies can embed test automation along with performance, cybersecurity, or integration testing, consider the toolkit in advance, take care of appropriate quality metrics, and continue betting on skilled people.

Closing

Today, companies more often give preference to advanced technologies to improve organizational performance and keep up with increasing market competition. However, their roll-out and further usage are far from being the easiest task.

QA and software testing can simplify it and contribute to accelerating QA activities and reducing expenses. To increase the efficiency of this process, organizations can consider industry QA trends to reach set objectives and ensure that end users are delighted with delivered IT solutions: test automation, Agile workflows, timely quality assurance for advanced technologies, and sustainable quality engineering.

Reach out to a1qa’s experts to ensure high quality of your software solutions.

Automation testing has been a buzzword to accelerate your software quality needs. I have seen in many C-suites that it is always seen as the only answer to releasing at pace. Though do we really understand the value it can add and also the risks around it? As it can easily eat your company funds if it is not implemented in the correct way.

In this article, I will be covering the basics and will be giving some tips so that you have a steady journey on the automation rollercoaster. Let’s go!

What is automation testing?

It is a technique where specialists use automation testing software tools to execute a test case suite.

Automation testing demands considerable investments of money and resources, and that is why it must be done properly.

Why is test automation beneficial?

From my experience, it is the best way to increase effectiveness, test coverage and increase the velocity by which we release.

Some statements around automation benefits:

  • In some cases, it can be more than 70% faster than manual testing.
  • It generally is reliable if done correctly and maintained smartly.    
  • Automation can be run multiple times and overnight.
  • It reduces the chance of human error and improves accuracy.
  • Automation testing helps increase test coverage.

Automation for me, has been a life saver, where we have not had the capacity or time to test manually. It has helped to catch defects which would have impacted our customers greatly.      

My key advice is to run automation frequently, and the quicker the feedback — the better!

What should we automate?

Now, this is a really important question. We should not automate everything, especially if it leads to flaky tests.

6 cases to automate:

  1. High-risk areas — business-critical test cases.
  2. Test cases that are repeatedly executed.
  3. Positive test cases.
  4. User interface (UI) tests.
  5. Test cases that are very tedious or difficult to test manually.
  6. Test cases that are very time-consuming to run and create.

Example scenarios of what we ‘should’ automate:

  • Compare two images pixel by pixel.
  • Comparing two spreadsheets containing thousands of rows and columns.
  • Testing an application on different browsers and different operating systems (OS) in parallel.

What should we NOT automate?

Now, the counter question, this is key and we should always have this at the back of our mind when automation test design takes place.

We should not automate:

  • Test cases that are newly designed and not executed manually at least once.
  • Test cases for which the requirements are frequently changing.
  • Test cases which are executed on an ad-hoc basis.
  • Negative failover tests.
  • Tests with massive pre-setup.
  • Test cases where the return on investment based on automation effort will take a long time.

The process of test automation

This should be planned out, and some time should be invested to think it through. Many times, I have seen automation fail due to flaky tests and people choosing to automate for the sake of automation.

Here are the steps for automating your software testing:

1. Select the test tool — this is done via a proof of concept and involves many stakeholders so that the right decision can be made.

2. Define the scope of automation — facts to consider:

  • The features — this should be clear
  • Devise the scenarios which need a large amount of data
  • Technology feasibility review
  • Review the complexity of test cases
  • Review whether we want to incorporate cross-browser testing.

3. Planning, design, and development:

  • Automation tool selection
  • Framework design and its features:
    • The most popular open-source web framework is ‘Selenium WebDriver’
  • Define your scripting standards, such as:
    • Uniform scripts, comments, and indentation of code
    • Exception handling
    • User-defined messages are coded
  • In-scope and out-of-scope for automation
  • Automation test bed preparation
  • Schedule and timeline of scripting and execution
  • Deliverables of automation testing.

4. Test execution.

5. Maintenance.

The last phase of ‘maintenance’ is very key — as if the tests are not maintained, the technical debt is not brought down and those ‘flaky’ tests are not removed; you will actually find that automation testing is taking more time and money investment than manual testing.

How to measure the success of your automation suite?

So, we have automation in place. It is important to track success, and if success is not being met, if you have data to track, you can get back on the right path.

Some automation metrics I would recommend to measure:

  • Percentage of defects found by automation.
  • Time required for automation testing for each and every release cycle.
  • Time taken for a release due to automation testing vs time taken if scripts are manually tested.
  • Customer satisfaction index.
  • Productivity improvement.

Conclusion

Automation is awesome, and it can really add to your QA capabilities, though it must be done and thought out properly.

The agile working style is disrupting traditional approaches to delivering software quality, allowing organizations to keep up with the fast development pace, ensure business continuity, and improve operational efficiency. A specific role in this process is dedicated to quality assurance.

Through the mature culture of excellence, it’s easier for companies to ride the wave of innovation, accelerate time to market, and minimize production failure risks. But how to build this true culture of quality? How do we seamlessly embed QA practices into the Agile environment, and how can automation enhance testing capabilities?

To answer these and many other topical questions, we took an interview with Dileep Marway, an experienced QA engineer in the past and VP of Engineering and Quality at SHL ― a world-known developer of data-driven talent acquisition and talent management solutions that help businesses maximize their people’s potential by building agile, highly flexible teams.

With around 13 years of contributing to the QA field, Dileep regularly gives back to the IT community by writing content to show the value of QA for releasing sound software. This time he produced the series of articles “Agility and speed: Supercharging your business strategies with QA” for a1qa that we’ll talk about today and share with you all very soon!

Dileep, please tell our audience some words about yourself and how you got to the position you are in today.

I’ve worked in a multitude of roles, and quality assurance is where I started. Essentially, I’ve been doing digital transformations at different scales, and a lot of that has had quality at the heart of everything that we do. Making sure that customers are getting the right type of quality and what they expect has been vital.

If I look at my journey in my previous role, I accomplished digital transformation for a startup-type team in central Birmingham, UK, and most recently, I’m doing a digital transformation for an enterprise-type organization at SHL.

Thank you for introducing yourself. Why did you choose to contribute to the quality assurance field?

I started as a graduate tester, and the main reason for that was generally I was very structured in my approach. I initially studied pharmacy at university, then I moved to Computer Science. I always go back to that structured scientific approach, as it has suited the quality assurance realm well.

I was very passionate about quality when I first joined, but for me, to be more rounded as a QA engineer, I needed to understand the other areas of the software development life cycle.

In my career, I have worked in production support, in product, in delivery, and I was Head of DevSecOps. As a QA engineer, it’s good to understand the other areas very well because it’s good to collaborate and improve processes as a whole.

Quality cannot be achieved just by one person; quality has to be reached by a team.

We know that you give back to the IT community and write content to raise the awareness of QA value for the business. Could you, please, briefly introduce the series of blog posts for a1qa that you’re working on right now?

Sure. Luckily a1qa gave me this opportunity, and it’s very kind of them. I enjoy blogging, writing, and helping others. I’d like people to help each other because that’s how we all level up ― and everyone can get to their destination.

The first blog that I did was on Agile QA. And this is a very important subject because everybody wants to go fast. But essentially, it’s key that we go at a speed and follow users’ expectations. As an example, if a client wants a car and they want it to be red, they expect the car to be red at the end of the week, not for it to be blue. In this article, I’ll share tips and good ways of working that a QA member can contribute to being Agile and contribute to the output in a team.

The second article was about the culture of happiness. Why is this important? It’s key in any type of digital transformation, whether it’s quality, engineering, or DevSecOps, culture should be at the heart of everything that you do. I always say: “If you are in a happy team, you have a good output of work.” And if somebody wants to go to work, they are happy and will be doing a good job.

And then the last blog is on automation. This is essentially talking about automation, what is the value, why people automate, and also what aspects you need to do before you jump into automation.

What I’ve seen in my experience is that everybody wanted to automate but wasn’t quite ready. There are certain things that they need to do before starting to automate because otherwise, once you do, it’s a bit like if you buy a house that has leaky plumbing. And you are just trying to fix the pipes all the time, whereas you should be checking them before you buy the house in the first place. So, that’s a nice analogy that I like to use. And in the article, I’ll be covering that.

Good examples. Thank you! In your opinion, why should companies go for independent software testing instead of in-house?

My experience is that firstly, it depends on the type of journey the team is on. Initially, it’s good to know where you are in the transformation. Are they experienced or not in their QA practices? Is there a collaboration between engineering quality and product?

For me, where you’ve got a team, which is performing poorly, it’s great to bring in experts, learn from them, and say: “Look, I’m monitoring this team, but I’ve got bias because I’ve been looking after them for so long.”

That’s where I found great value in getting independent services. The experts can come in and independently review your company, provide an unbiased view, and make recommendations on what they would do because they know best practices and worked with other companies, maybe in a similar area.

In addition to telling you what is right, they can also say, “We can give you expertise in this area, which can fill that gap.” Whereas recruiting yourselves in-house, you have to go through a transition of training. Even before recruiting, find the right candidates, and then actually go through a transition. Maybe, if the time is there, it’s good to do both in parallel.

So, work with a testing partner, hire internally, and the two work together. But generally, where deadlines are short, stakeholder wants things quickly, stakeholder wants to see the value from the project quickly.

I think it’s a good idea to get specialists’ help – that’s where a testing partner really can excel.

Absolutely. As you’ve mentioned, one of the blogs is devoted to culture. In your opinion, how should the company train its employees to build a true culture of quality nowadays?

Firstly, there’s the culture on the people’s side, and that should be set throughout the company.

If you go to the top from bottom or bottom to top, everyone should have the same vision. They should talk to people with respect, give constructive, not destructive criticism, and respect your peers.

And there should be a level of psychological safety. If you make a mistake, you can learn from this mistake. That’s the first side that is very important. From a quality perspective, engineering, QA, and those in product roles need to work as one team.

What I really like is that QA isn’t just owned by an isolated QA team. You can run your automation pack, you’ve got engineers who are following TDD and unit tests – and that gives time for QA to specialize. For instance, QA is very good at exploratory testing, and you can add this niche skill, and the team can work together.

In a good culture of QA, they would say: “As a team, we’ve dropped the ball, but to learn, we’ll do this better.” That’s what I mean when I say a culture of QA. It’s more of a collaborative team effort to get something right.

Thank you for such good points. If you speak about Agile, from your professional experience, does Agile need QA, or does QA need Agile to ensure high-quality software?

It goes both ways. To operate in a DevOps culture, you need quick feedback. But how can we get it? The answer is QA.

You need test automation, great performance, and security tests. There’s always going to be a quality need, and the team requires processes in place at speed so that they can move in an Agile way.

For me, when people say that to go fast, they don’t need QA, I’d say, “QA is as important as having engineering in Agile. You need all your key team members there to succeed.”

If you turn to digital transformations, can they be successful without an Agile approach today?

For me it depends on the organization type and its maturity.

For instance, I worked on major projects where you need such a structured approach that operating in an Agile way is quite hard to do if you haven’t got the skills, the team, the right architecture, and processes.

What I found recently is if the architecture has been created from scratch or the engineering has been built from the ground up, then you can go with Agile in mind. But when you have legacy systems, sometimes you have to take a more pragmatic view.

And your advice on how to embed QA in Agile to ensure confident and secure digital transformation?

I’d say you do want QA to be introduced as early as possible. What I find very important is how QA gets involved in Agile ceremonies, so is QA asking the right questions? Asking the “how,” asking the “what.”

What would I do if I was in a session? I’d ask what the impact analysis is. I sit with the engineer and say, “Can you show me, which other areas of the application are impacted by this change, how are you making the change at a code level?” At the same time, I’d start to run my test cases, and I’d think outside the box.

As an example, if I’ve got a username and password, would I just put the right username and password in? No, I’d put characters in the username, I’d put emojis in it, I’d probably put some SQL code injection in it. So, for me, it’s the initial mindset and the investment that you put at the start of the software development life cycle.

When you get to the part where you’re running, you can meet the Agile processes because you’ve thought further ahead of the game. Initially, it’s difficult because it’s still slow but once you start understanding what to test, and what’s a high priority, then you can start to use automation.

Automate the high-priority test cases that matter to a user first. And then run these test cases in an automated manner regularly. The more you run, the better, because you get fast feedback. You find out how flaky your tests are, and whether there are any false negatives in the tests. The same is with the code, the more regularly you run it, the better because you know that something is broken.

So, if you’re a part of a DevOps culture to your engineering and your QA processes, essentially, the team will start to move in an Agile manner.

What should companies consider before introducing test automation, and why does this accurate planning matter?

The mistakes I’ve seen in the past have been automation for the sake of automation.

  • But why do you want to automate?
  • What are you going to automate?
  • What business value will this give to your customers?

First, assess what you are automating. In general, if you don’t have your test cases listed or you don’t know what they are and what your first priority test cases are, you’ll probably automate a piece of rubbish. And then you’ll just be maintaining that forever with no value. Once you know what you need to automate, collaborate with the product team.

They can help you and say: “I don’t think that’s important, why haven’t you thought about this?” Or “You put it as a priority three, and it’s actually a priority one.” So, collaboration is the key.

Now, when it comes to implementing automation, the framework and the programming language, for example, should be in your sweet spot. If there’s a unison of the language, then everyone in the team can contribute.

Multiple people engaged is crucial, because your automation pack should be seen as a product in its own way. If an engineer created it, it can still be of the same type as a QA engineer or automation engineer.

Once the programming language and framework are set up, there would be a roadmap to say, “I’m not going to implement this.” Then it’s important to run automation as frequently as possible to give you data to ascertain whether you’ve automated the right things, whether they’re giving you the right results, whether the tests are flaky, and whether they are finding any problems. It’s the initial transition.

What I normally find is people jump into that last step which is to write code. But people need to walk before they can run, which is what I would recommend.

As we know, test automation cannot fully replace manual testing. From your point of view, is it possible to determine the percentage of QA activities that should be automated?

I think it’s hard to put a percentage on it, mainly because it depends on the priority. If people are doing so, they would start to automate concepts that don’t add any value.

As an example, if we automate something and it takes 2 seconds to do it manually, why not test it manually as it takes far longer to automate it, and it will take longer to get the value back?

Or if we’ve got very complex functionality where a piece of code has dependencies in 20 other areas – if we automated it, what confidence would we have that it actually tests everything? That’s where the value of manual testing comes in. And the value of somebody doing this priority testing will come in.

I don’t really like to put a value on it. For me, it’s more for what you’ve automated, why have you automated that percentage, and why you’re not doing the other 40%. If somebody can answer those questions, I believe that’s the better way of answering it rather than just a value.

Dileep thank you very much for this interview!

How can telecom companies maintain market leadership in 2023? Adopting novel tech trends can be of help but it is a tricky process. So, how can businesses simplify it while achieving the desired outcomes? In the article, find out the 4 emerging telecom trends and 6 testing types that are pivotal to implementing them.

4 telecom trends to adopt in 2023: make your software unrivaled

Let’s see what trends will shape the future of the telecom industry.

Trend #1. No need to wait with 5G and 6G

Mobile ecosystems are constantly evolving, however, in today’s world, companies are in search of methods to make wireless communication even faster with higher capacity and frequency and lower latency. Even though 5G is still trending, many organizations are looking ahead and gradually introducing 6G, providing better throughput, higher data rates and reliability as well as unrivaled immersive experience when it comes to AR/VR.

Consider this: if 5G offered the speed of 1 GB per second (or with peak data rates of 20 GB), 6G will reach one TB, which is 8,000 times faster than 5G.

Source: Statista

Trend #2. Cloud introduction or amplifying the power of your digital ecosystem

Have you noticed the number of apps migrating to the cloud? Of course, business realizes that their target audience wants to access the software from anywhere. So, telecom companies are also looking for the ways to provide more flexible and scalable solutions with high computing power over the cloud. This is because the growth of such devices as IoT, AI, and ML has driven the demand for more powerful computing capabilities. Here, cloud computing assists in improving program resilience and efficiency, accelerating the digitalization processes, and easily transforming all flowing procedures to meet customers’ needs.

Trend #3. Network-as-a-service (NaaS) or having the network infrastructure without building it from scratch

Since building, deploying, and maintaining routers, WAN optimizers, and other network elements is a cumbersome process, organizations rely heavily on NaaS. NaaS removes the need to invest in network hardware and infrastructure, helping businesses avoid budget overruns.

As user traffic often varies and can exceed the expected limit, NaaS ensures that your network runs smoothly even during high loads and prevents system disruptions.

Trend #4. Edge computing or shortened response time

According to Statista, the edge computing market will reach $250.6 billion by 2024. By storing, processing, and analyzing data locally, edge computing provides higher performance, bandwidth optimization, low latency, refined security, and soundness for IoT, AR/VR, industry 4.0, and other devices possessing sensitive controllers.

It will allow cutting down on exploitation expenditure by reducing large volumes of data previously kept on the cloud.

How to take care of software quality when implementing telecom trends?

It’s critical to ensure a high software level. To achieve this, we see companies applying QA aimed at checking various system aspects and eliminating bugs in them.

#1. OSS/BSS testing

Integrating a myriad of devices, like servers, cloud-hosted machines, tablets, phones, etc., and handling large volumes of transactions, OSS/BSS systems should be able to function correctly around the clock. This allows verifying 3 key aspects of OSS/BSS software:

  • Performance. The number of flowing operations and users skyrockets from time to time, so for the software, it’s mission-critical to withstand all kinds of loads: from regular to peak ones.
  • Security. These systems are vulnerable to unauthorized intrusion, which often results in the leakage of clients’ and company’s private data.
  • Functionality. Can subscribers create, modify, and delete accounts? Can they easily perform all necessary actions, such as tracking and paying invoices? Functional verification assists in confirming that the OSS/BSS solutions comply with the stated requirements and simplify user interaction with the system.

#2. Migration testing

Just imagine this: you have a billing solution containing a slight calculation error. Sure, it’ll cause user dissatisfaction and 100, 1,000, or more customer support calls. Migration should be smooth without affecting the routine actions of subscribers.

The transformation of the telecom product, such as receiving new features, always requires the transition of a large amount of data from the source system to the target one. Migration tests help make this process seamless and ensure required data integrity while preventing its losses.

#3. Integration testing

Telecom software products have a complex structure and comprise a multitude of modules. Just look: one IT solution may include billing, customer support, and self-service systems as well as an integration platform.

But how to make sure that all of them seamlessly correlate with each other? Integration testing is of help in such situations that allow timely identify integration discrepancies in the app and ensure the proper functioning of interrelated modules.

Based on the entire system and its individual parts readiness and the desired deadline, companies may employ different integration testing strategies. For example, the big bang one is aimed at the systems in which all components are already interconnected to assess the integrity of the whole product. If the program isn’t entirely ready, it is better to start with low-level blocks by applying the bottom-up approach.

#4. Performance testing

When you need to combine several systems into a single one or the number of subscribers of your telecom software multiplies, putting performance testing at the core of a business strategy is a must-have.

So, what types of checks are helpful?

  • Load testing — to check that the system handles the required load.
  • Stress testing — to exclude program crashes if the number of users expands.
  • Volume testing — to make sure that the increased amount of data stored won’t cause software breakdown.
  • Scalability testing — to analyze how the telecom product responds to changes in architecture, the number of simultaneous subscribers, and generated requests.

#5. Cybersecurity testing

According to Deloitte, in 2020, cybercriminals stole the sensitive data of more than 500,000 people across the globe from video conferencing and sold it on the dark web. Quite an alarming case, agree? The most common attacks in the telecom sector, where 45% of all are cloud-based, include DNS (79% of companies suffered it in 2020), SS7, DDoS, and others, which ultimately lead to downtime, damaged reputation, and high operational expenditure needed to restore the software.

Well, to prevent breaches within telecom systems, companies make use of cybersecurity tests — conduct a vulnerability assessment, static code analysis, penetration testing, social engineering activities, and more — providing a safe experience for subscribers.

#6. Test automation

Testing telecom software may be time-consuming, especially if done manually. Adopting test automation is a logical choice to reduce test cycles, improve test coverage, and decrease QA costs as well as increase ROI from 37% to 50%, as stated in the World Quality Report.

Closing thought

In 2023, telecom companies may rely on 4 topical trends ― 6G, cloud introduction, NaaS, and edge computing ― to continue providing end users with a consummate digital experience.

And to take exceptional care of telecom software quality, organizations just call for QA and verify the following aspects: OSS/BSS, migration, integration, performance, and cybersecurity, as well as introduce test automation to accelerate the testing process.

In case you don’t plan to boost your telecom product quality yourself and need professional QA assistance, reach out to a1qa’s professionals.

The telecommunications industry has undergone changes since the crisis, driving an increase in traffic from 20% to 60%. When you grow fast, sometimes, challenges appear, like data breaches and unstable telecom app operations.

In the article, we develop the point of QA helping tackle them, and we share insights into how to do that confidently.

QA for telecom products: reaping benefits

Meet John. He is the head of IT department in John & John Corp., a mobile operator with over 10 million subscribers. How much sensitive and financial data company’s products store is anyone’s guess. And sounds like the No. 1 target for cybercriminals.

In addition to cybersecurity, user-friendliness and stability of telecom solutions come to the forefront. Today, one out of three consumers is ready to change providers because of bad customer experience. That’s not a good scenario for John.

93% of the 2021 Network Test Survey’s respondents believe that software testing helps boost clients’ satisfaction and reduces churn. This is the reason why telcos focus on it, so let’s see what advantages John may reap with QA strategies at the core.

Higher customer retention rate and boosted CX

In 2020, the customer churn in the telecom industry reached 21% and was the result of the poor quality of software products. QA is the one to lower these rates and assist in guaranteeing strong protection of end-user data, crash-proof operation, and easy interaction with the app.

Fine-tuned internal processes

To enable internal communication between departments, John & John Corp. implements CRM and ERP solutions. No bugs mean that the main work is focused on enhancing telecom products’ quality and goes as intended, all QA processes are set well, allowing for a faster release.

Core business systems with embedded quality

As OSS and BSS are complex systems containing a lot of data, it’s mission-critical to conduct comprehensive testing to ensure they work efficiently and help meet business requirements. OSS/BSS testing assists in ensuring quality of all the system’s modules, including billing, CRM, data warehouse, network care, service assurance, etc.

Driving business innovation with confidence

The telecommunications sector is constantly offering new technologies, such as 5G, which is predicted to reach $1870 billion in 2030. Not to mention 6G that will become a new reality in the near future.

Source: Precedence Research

Innovation helps companies grow, but technologies also need software testing to offer the ultimate digital experience to end users.

Addressing 3 QA challenges of telecom companies

It’s all clear with the benefits that QA brings to the table. Now, it’s time to talk about the difficulties that companies face when producing telecom software products.

Challenge #1. Too heavy loads

Imagine that John & John Corp. creates a unified billing platform to replace standalone billing systems. It keeps crashing as the load generated by 10 million subscribers was previously distributed across several systems, and now a single platform should withdraw it.

Adding performance testing to a QA strategy is a cure for this issue — to identify performance weak points and determine the app’s behavior under regular/increased loads, making sure it can handle it.

Challenge #2. Alluring target for cybercriminals

Telecom companies store an enormous amount of personal and corporate data transmitted via e-mails, messages, online transactions, phone calls, etc. as well as serve as an entry point to other infrastructures. To prevent data breaches, it’s business-critical to be aware of the most common attacks:

  • DNS attacks are the most widespread among telcos operators. Intruders exploit the DNS vulnerabilities to redirect traffic from the authorized website to the fake one.
  • During DDoS strikes, cybercriminals block the platform by submitting a number of requests that exceed the bandwidth of the network.
  • Another hackers’ method is sending a SIP attack when unusual, non-standard messages containing invalid data to make the system fragile.

John wonders, “What is the remedy for this issue?”

Well, cybersecurity testing helps reveal system vulnerabilities and safety breaches to prevent them from the jump-start. To get as much information about the security state as possible, QA specialists rely on one of the most suitable approaches:

  1. White box — when possessing access to the source code.
  2. Grey box — when partially understanding the product specifics.
  3. Black box — when having only the organization name and the URL of the app.

However, John wants to make sure that the IT solution and the network are intrusion-proof. Then, it’s time for penetration tests — QA engineers implement hackers’ tools and mimic their malicious methods to check the possibility of gaining control over the network and the risk of system’s susceptibility to DDoS and brute-force attacks.

Challenge #3. Slow delivery of new functionalities

When new functionality comes along, it’s crucial to check the quality of the existing features. To do it, John’s team introduces manual regression testing. In time, they realize it is an extremely tedious process, slowing down the delivery speed, and choose automated regression tests. Now, experts focus their time and effort on business-critical tasks as well.

The telecom infrastructure is complex, meaning that manual testing isn’t the way out not only for regression but other testing types as well. Putting test automation at the core of the business strategy helps increase efficiency, reduce test cycles, and expand test coverage. Let alone a faster launch of the updated software version.

In a nutshell

Today, telecom companies need to ensure the high quality of their solutions more than ever, bearing in mind the complexity of the infrastructure, the large amount of private data stored, and the heavy load on the products.

By implementing software testing, businesses reach higher customer retention rates, boost CX, fine-tune internal processes, embed top quality within OSS/BSS, and confidently drive innovation to the market.

Wondering about the state of quality of your telecom products? In case you need professional QA support, reach out to a1qa’s experts.

We are witnessing flexible methodologies gaining momentum. Today, 94% of companies practice Agile; 74% of them implement DevOps. And to keep up with the high tempo of these environments, many businesses choose test automation.

In this article I am going to tell you

  • Why automated testing lies at the heart of Agile and DevOps
  • What advantages it brings to the table
  • Why it’s necessary to bear in mind manual testing
  • How to efficiently set up test automation processes.

Test automation in Agile and DevOps

Before the advent of Agile and DevOps and still in Waterfall, testing was always the last step in software development. Is it time-efficient? Absolutely not. Flexible methodologies helped provide businesses with more flexibility, greater speed, and better communication between project members.

However, is it possible to keep up with the fast-paced Agile environment by focusing on manual testing? Probably, it is pretty challenging. The app features receive updates at lightning speed, which requires putting test automation at the heart of Agile.

As Agile comes in numerous iterations, it allows testing the IT product more frequently from the initial SDLC stages. This is how experts identify more bugs from the get-go and timely eliminate them.

And what about test automation in DevOps? By supporting continuous development, deployment, and testing, DevOps aims to increase the velocity and frequency of the product release (and within the next two years, it’s expected to reach 58%). Again, it’s so hard to do without test automation if the company strives to deliver quality at speed. Let’s look at the picture below — software testing is not a separate step as in the traditional development model. In DevOps, all specialists work in a single flow.

Test automation in Agile

If you introduce manual testing, DevOps pipelines may slow down, leading to more bottlenecks and taking extra time and expenses to fix them.

So, automated testing comes to the forefront within these methodologies to help organizations boost release cadences while rolling out a high-quality IT solution that meets end-user needs.

3 values of test automation within Agile and DevOps

Let me walk you through the details of main values of automated testing integrated into Agile and DevOps processes.

Value #1. Accelerated testing and go-to-market time

As testing takes place at every sprint of the project, the company effectively detects and eliminates software glitches earlier, reducing testing time, decreasing costs for fixing them, and speeding up the IT product release.

Value #2. Enhanced software quality

According to the 15th State of Agile Report, 42% of organizations reaped this benefit by implementing Agile. The earlier you start verifying the system features, the lower the risk of missing critical bugs. This allows you to produce an IT solution that operates seamlessly, mitigate the risks before the app goes live, and make sure it complies with requirements.

Value #3. Reduced QA costs

Imagine a situation. The company missed a critical defect early on but discovered it at the last SDLC stage or in production. Downtime, loss of clients, damaged reputation — these are some possible results. In 2018, this is exactly what happened to Microsoft Azure when a bug in the code update caused a service outage that lasted for 16 hours and hindered users’ authentication to Teams, Office 365, and other Microsoft cloud services.

According to Gartner, the cost of downtime is $5,600 per minute. Not the best scenario, right? By introducing automated testing within Agile and DevOps processes, businesses enable early and cost-effective bug fixing, helping significantly cut QA expenses.

Is there a place for manual testing in Agile and DevOps?

Does manual testing fit in Agile and DevOps? Or should it be completely replaced by automation?

Agile and DevOps primarily focus on automated testing to maintain their fast-paced rhythm. However, this doesn’t require eliminating manual testing entirely, as in some cases, it is illogical to substitute it with automated checks.

Exploratory testing, for example, allows deviating from typical scenarios, examining the software themselves, and relying on intuition to discover system hidden vulnerabilities.

Or ad-hoc testing. QA specialists don’t have to follow a clear plan, create test cases and documentation, they just find the app flaws by conducting random checks and adopting non-standard software testing methods.

Setting up test automation for Agile and DevOps: 3 tips to follow

I will give my top 3 tips for efficiently setting up automated testing within Agile and DevOps.

Tip #1. Choose the right tools

The variety of test automation tools is vast, ranging from free and open to fee-based and customized. If picking the wrong one, it may negatively affect QA processes, requiring more time and money for testing or even re-starting all procedures from scratch.

As there is no one-size-fits-all test automation tool, it might be easier to consider the following aspects before selecting the most appropriate tool: types of it, ability to maintain DevOps and Agile tool integration, purchase and support cost, technical skills, and experience necessary to handle the tool, etc.

Tip #2. Onboard the experts with the required skillset

Working in fast-paced environments, test automation engineers should have excellent time management skills to effectively organize their work, accomplish all tasks on time, and meet project deadlines.

In Agile and DevOps, QA experts maintain ongoing collaboration with developers, managers, and product owners during regular retrospectives, iteration planning, sprint reviews, and other meetings. This requires proficiency in communicating and reporting to establish robust interaction between all project members and quickly respond to changes and updates.

Coding expertise, including the in-depth knowledge of Java, JavaScript, Python, and others, is pivotal for both Agile and DevOps engineers helping them enable effective writing, execution, and support of scripts.

Tip #3. Don’t overdo test automation

To succeed with Agile and DevOps environments, test automation should come first. But not 100% as some types of tests simply cannot be automated, such as exploratory and ad-hoc. Or if you face one-time tasks, then it is time for manual testing, which is faster and much cheaper for this case.

When planning to automate, ask yourself these questions to understand whether it is reasonable or not. How frequently will these checks be run? How much effort does it require? Will it help cut QA costs? And if you know that the tests are repeatable, monotonous, and time-consuming, then test automation is of help.

Wrapping up

To maintain the high speed and flexibility of Agile and DevOps environments, companies put test automation at the core of them to accelerate testing time, enhance software quality, and reduce QA costs. However, businesses still turn to manual testing to conduct one-time tasks as well as exploratory and ad-hoc tests.

You may follow 3 tips to set up a well-tuned test automation strategy within flexible methodologies: choose the right tools, onboard QA experts with the required skillset, and don’t overdo automated testing.

In case you are facing difficulties in effectively adopting test automation within your Agile and DevOps processes, feel free to reach out to a1qa’s specialists.

Would Amazon, eBay, or AliExpress be who they are with inconvenient UI, poor design, a plethora of crashes, and no ways of executing transactions?

Bearing in mind that literally any of the client’s interactions with the software influences CX, CX affects the profit of the company, the size of the customer base, the number of loyal end users, and more. And in some situations, dramatically. For instance, once having some bad experience, 1 in 3 consumers can stop using your products.

In the article, find out 4 bad examples preventing your users from enjoying their eShopping experience and form negative CX and never repeat the same mistakes.

CX in eCommerce: why does it matter?

According to Statista, 44.5% of global businesses perceive customer experience as a key competitive distinction.

While the Coveo study highlights that after having some bad experience two or three times, 73% of customers prefer abandoning the brand and its products.

Still not convinced? Then take a look at this — the Emplifi research shows that customers are eager to pay 5% more if they obtain a great experience. So, boosting CX is becoming one of the top priorities for retailers, but how to achieve it? At least, don’t make these 4 mistakes, which we will tell you about below.

Mistake #1. “Usability is the last to care about”

How many customers would Amazon have if its users could only use it in old versions of Google Chrome, or they could hardly find the cart, or the catalog was located at the bottom of the page? Probably not that much, considering that 94% of users form their first impression of a brand based on the app design and its usability.

Bringing usability testing to the forefront helps provide a seamless experience, as it allows studying customers’ behavior, goals of using the product, and motivation. You get this — you better understand which app’s features are mission-critical to bolster in order to boost CX.

So, what to do?

  1. Check UI. To ensure that the user easily interacts with the product via different app pages, visual components, displays, menus, buttons, etc.
  2. Test user-friendliness. To promote easy and efficient use of the IT solution, e.g., checking that the customer can intuitively add an item to the shopping cart without unnecessary steps, find a catalog, or just create a personal account.
  3. Verify UX. To monitor how consumers perceive the IT product and what experience they gain when navigating it.

Mistake #2. “Why do I need to focus on IT product performance?”

In 2021, 59% of customers chose online shopping during Black Friday over offline deals.

After all, who likes endless queues? If so many people prefer using mobile apps for making purchases, of course, companies keep them running steadily. During peak loads like big sales, Cyber Mondays, pre-eve periods, apps have so many reasons to crash, and many consumers leave empty handed. What a nightmare! Performance testing is exactly what helps provide stable functioning of the IT solutions and assist the customers in getting a positive experience during highly-peak periods.

Delving deep, performance tests vary and help achieve different goals:

  • With load testing, QA engineers evaluate whether the eCommerce app handles the intended load.
  • With stress testing, they track the behavior of the system under heavy loads.
  • With configuration testing, experts check the effect that software and hardware changes in configurations have on the overall performance.
  • With stability testing, specialists verify performance during long-term testing with an average load level.
  • With volume testing, they estimate the work of the IT product with the increasing amount of stored data.

If you need to check the stability of the payment systems (especially relevant for scenarios when a large number of customers make online payments simultaneously), then performance testing is also the case.

Mistake #3. “I mostly ignore end-user security”

eCommerce applications collect arrays of private information, including personal customers’ data, credit card numbers, addresses, etc. In distant 2014, hackers penetrated eBay and accessed 145 million end-user accounts and even reached employee credentials that opened them the door to corporate records.

Protecting sensitive consumers’ and enterprises’ data is essential to both end users and organizations themselves. According to the Mobile Security Index Report 2021, among the most common consequences of mobile-related compromise are loss of sensitive data (56%), reputation damage (37%), loss of business (19%), etc.

Source: Mobile Security Index Report 2021

If you are able to establish a safe environment for its consumers within the software, you foster greater experiences. For example, contented clients become brand advocates, contributing to expanding the customer base.

With a solid cybersecurity strategy at the core, businesses provide privacy of all end-user data, prevent cyberattacks as well as help customers gain confidence in their total security.

To detect major vulnerabilities, adopting penetration testing (one of cybersecurity best practices) might be the way. By acting as cybercriminals, QA engineers imitate their activities and implement methods of system hacking to find app pitfalls. By identifying weaknesses in advance, the company ensures that no data is leaked when the app goes live.

Mistake #4. “I don’t rush, so no need for test automation”

Pre-COVID19 time. Consumers go to offline stores, and online versions of shops are a fallback option for emergencies. Do you remember those days?

The pandemic completely changed our lives and the ways business is done, of course. Everything digital! And now, many companies’ growth largely depends on online products, especially when it comes to retail. Consumers’ habits do also change (and vary from day to day). One of the most common demands is getting everything ASAP. That’s why companies are looking for ways to release software faster but without quality compromise.

How to keep up with today’s breakneck speed of delivery and customers’ behavior changes (all while delivering the eCommerce software more quickly)? We suggest test automation as a help.

The State of Testing Report 2022 highlights that only 11% of companies have NO test automation in place. And that’s clear for eCommerce software as well — reduced testing time, sped up launch, increased test coverage, decreased costs, optimized QA processes.

By smartly adopting automated testing, companies quickly respond to market changes and guarantee flawless software operation so highly-needed demands for staying ahead of the competition.

eShopping apps are complex and consist of many elements: catalog, shopping cart, payment system, registration forms, etc. They constantly update, requiring ongoing testing in order not to miss a critical bug in production. And it’s tedious to do this manually. To keep up with the high retail market pace, businesses focus on automating QA processes to reduce the costs for testing and focus efforts on the new features to make them of the highest quality.

Summing up

To boost eCommerce customer experience, tech giants take exceptional care of their software and all its elements.

Adopting usability, performance, cybersecurity, and automated testing helps businesses provide end users with a flawless online shopping journey.

In case you need assistance in ensuring game-changing CX, feel free to contact a1qa’s experts and have a guidance session on the matter.

Today, we’ve discussed with Mike Urbanovich, Head of testing department at a1qa, how to set up a solid test automation strategy.

Mike is responsible for high-level team coordination, projects management, accounts management, and coaching. With 9 years of experience in quality assurance, he supports the range of projects for the Fortune 500 list clients representing diverse industries and coordinates a big team of technical and non-technical specialists.

Let’s get started to find out the benefits that companies receive with automated testing, what tests to automate, how to measure the effectiveness of a QA strategy, and the steps to make to implement test automation smartly.

Question #1. Test automation has been a leading QA trend for many years, and remains that way. Mike, what is so special about it?

Just have a look at the benefits (you know, dozens of them) that test automation brings to companies. Probably, this is the reason.

For instance, while manual QA engineers run only one test at a time, automated testing allows executing multiple tests simultaneously. Here, you aren’t limited to only one device, operating system, or platform. That’s why the coverage is higher, helping verify more features while curtailing testing time.

Or let’s take reduced operational costs as an example. By implementing test automation during long-term projects, companies make more profit while decreasing human efforts and redirecting them to core business processes. Of course, automation requires upfront investments at the initial stages. However, a well-designed test automation framework, a well-configured test environment, and properly selected tools help save a lot of money, time, and effort later on during the maintenance and support phase.

Not to mention accelerated velocity, optimized time spent on repetitive tasks, reusability of tests, and the possibility to conduct testing around the clock with the confirmation of the acceptable level of the system quality.

Question #2. If to speak about the automation strategy, what are the main factors to consider when choosing one?

To put it briefly, speed, budget, and reliability. Just three of them.

For me, the central one is speed, assisting in reacting rapidly to business risks and timely covering them. We are living in such an era where boosted release cadence is the priority, and that is indeed understandable. Companies move forward with their processes and wish everything could happen at lightning speed. QA automation can help ensure that. “Quality at speed,” like they say.

Question #3. But with all its benefits, test automation is not always the one to choose. Could you name some cases when automation is really a must?

In fact, test automation is a perfect match for long-term projects lasting more than 6 months. In this case, it speeds up the whole software testing process exponentially.

BTW, 100% automation is a common misconception. So, I suggest concentrating on which tests to automate to do it smartly.

First, smoke tests. By automating them, you timely detect critical errors, such as bugs in logging, loading an application, creating an account, and so on.

The next candidate for automation is regression testing, helping make sure an app functions as expected after code updates in the existing features.

Performance testing, of course, allows you to realize the maximum possible load, whether the system handles everyday load or overload, or is operable in the long run.

And verifying multi-platform operation. Test automation streamlines rapidly testing the application across all necessary environments, operating systems, browsers, and devices along with running them in parallel.

So, to summarize when automation is indispensable: you want to save time, the project is durable, the tests are repetitive and tedious enough to perform them manually, the tests run for every build of the software.

Question #4. What are the main difficulties that companies face when building a test automation strategy?

I’d say there are 3 most common challenges.

Firstly, an attempt to automate everything. Let’s remember that there are situations when manual testing helps receive more accurate results (we know them — usability, ad-hoc, exploratory testing).

Secondly, selecting inappropriate tools. The choice of test automation tools is like the Galaxy: free and open-source, fee-based, those customized by companies. But the point is not to choose the “buzzy” one, but the one that fits your project the best.

Thirdly, lack of skills of an in-house team. Does your QA experts specialize in a particular testing area, have enough knowledge to perform test automation and become a cross-functional engineer? That happens from time to time but it’s a big work to learn tons of things and upgrade to the next level. Good training, true wish to do that, and motivation will work in a bundle, I’m suppose. Otherwise, the dedicated team of QA automation Jedi is the option to save time and get ready-to-go people.

Question #5. About a test automation strategy. What are your suggestions to build it correctly, maybe some steps to follow to achieve the desired results?

Let’s go through the core steps together.

The initial step is to define the scope of testing — determine WHAT to automate. Automated testing is a win-game option for routine and voluminous tests running endlessly throughout the project.

The second step is to select the tools. Ask yourself, “Do I need a tool for a web or mobile IT solution? Do I have enough QA budget? Does the QA team have the necessary skills and possess the programming languages required to use it? Does the tool allow easily maintaining and reusing scripts? What have I forgotten to ask myself?” (smiles)

For the tools to operate smoothly, make sure they are able to interact with the given environment and platforms (iOS, Windows, Linux, and more).

The third step is to set up the environment — the very stage when the QA team prepares software and hardware to run the tests. To make the environment stable, consider a bunch of components: test data, DBs, OSs, tested IT product, network, and many more.

The following steps are writing, running, and supporting tests, as well as documenting the results.

After tests execution, it’s time to report the outcomes to analyze them and track the progress.

Question #6. What metrics to monitor to measure the effectiveness of test automation?

The list is vast. Test duration metric, I’d say, is the most imperative. It facilitates keeping track of the efforts spent on automated testing and monitoring the team’s productivity.

The percentage of passed and failed tests is another one. The name speaks for itself, but it also allows you to control the number of tests to execute further.

As we always stick to our clients’ needs, I find it crucial to monitor the percentage of covered requirements. This is how we show the ones reached, in progress, and those to manage later.

And the test execution metric verifies the progress of tests run and shows whether the obtained results correspond to the expected ones.

Probably, that’s all.

Mike, thank you so much for this interview!

Reach out to a1qa’s experts in case you need a personal consultation on how to build a test automation strategy.

What have we got? Automated testing speeds up QA processes, accelerates delivery time, and reduces the number of repetitive tasks. What’s the issue? The common challenge is that the ROI is still poor.

According to the World Quality Report (the WQR) 2021-22, only 50% of surveyed companies received ROI from adopting test automation. Oh yes, maintaining automated tests can be pretty much expensive.

To save effort and money on automated testing and keep it at a high level, companies go scriptless.

In the article, let’s disprove 3 misconceptions about codeless test automation to reveal its true nature and talk about the main advantages.

3 benefits of going scriptless

In 2020, the test automation market size exceeded $15 billion, and it’s going to grow over 16% by 2027. That’s clear: companies adopt test automation to reduce QA costs, provide better control and transparency of QA activities, increase test coverage, and so on.

But the recent WQR shows that these days, to obtain more benefits, some businesses introduce advanced test automation techniques, scriptless test automation being among them (48%). However, before completely switching to codeless automated testing, companies may introduce low-code tools as they are easier to deal with, especially in the early SDLC stages. Scriptless test automation is a good solution when the software is stable and doesn’t require a plethora of changes.

Source: World Quality Report 2021-22

Is codeless test automation becoming a new trend nowadays? We’ll see, and now, let’s take a look at the major benefits that it brings to companies.

1. Speeding up test automation activities

According to the WQR 2021-22, the reduction of test cycle time reached 52% in 2021, but with codeless test automation tools, businesses achieve even better results.

Just like code-based test automation, scriptless one allows starting testing at the early SDLC stages, helping identify and fix bugs earlier while accelerating go-to-market time. When implementing no-code test automation tools, it’s possible to avoid writing numerous test scripts by using ready-made prototypes and wireframes.

2. Increasing ROI

Conventional script-based automated testing is cost-effective in the long run. However, it involves some challenges, such as investing in staff training, maintaining tests, purchasing cutting-edge test automation tools, etc. A good budget to have. By swiftly shifting to codeless test automation, expenses are getting really low.

Almost any QA expert, let’s say a manual engineer without deep knowledge of scripting, can use no-code automation to perform software testing. QA automation specialists, in their turn, focus on maintaining and updating tests, conducting other mission-critical types of testing, such as white box, unit, integration testing, etc. They also contribute to designing comprehensive test suites for further scriptless automated testing.

3. Simplifying tests maintenance

Tests maintenance is the very stage of errors occurring most often. But in most cases, tests aren’t reusable.

To address this issue, companies adopt no-code test automation, which traces every repeated script component and provides object-oriented test automation. Therefore, the process of managing and maintaining tests is much easier and budget-friendly, leading to higher ROI.

By implementing scriptless test automation, companies bring true value to their businesses while accelerating the velocity, enhancing ROI, facilitating tests maintenance. Along with the core benefits, no-code automated testing helps eliminate the gap between technical and non-technical experts, such as business analysts, stakeholders, and the client.

Moving to scriptless test automation assists non-technical specialists in diving deep into the project activities while tracking the progress of ongoing QA activities. As a result, it contributes to finding the best solutions, helping the client meet desired business objectives.

Dispelling 3 misconceptions about scriptless test automation

Before replacing script-based test automation with the codeless one, it’s necessary to understand some vital facts about it. Let’s shed light on 3 widespread delusions about it and see how it works in reality.

Misconception #1. No script

A popular belief says that automating test cases with a no-code approach doesn’t need scripting and programming skills. The reality is a bit different. To create a test automation framework, QA specialists need to possess coding and logical skills. And when the framework, the tools, and the tests are completely ready, we talk about their scriptless usage and maintenance.

Moreover, to integrate a new functionality into the existing framework, QA experts have to script it. That’s why scriptless test automation isn’t 100% codeless. In fact, it means less scripting.

Misconception #2. High expenses

Scriptless test automation is a relatively new notion in the IT world. Some organizations believe that it’s extremely expensive. However, the truth is: by implementing scriptless test automation early in the SDLC, the money and effort invested in it pays off and helps increase the ROI.

The companies don’t allocate their budget on hiring third-party specialists, possessing programming skills, being able to write test automation scripts and maintain them. Or businesses save financial resources needed to requalify manual specialists into cross-functional ones. As mentioned in the chapter above, a manual QA engineer can handle no-code tools.

Misconception #3. Unreliability and complicated maintenance

To deliver first-rate no-code test automation tools, developers do their best: analyze various components, including users’ scenarios, deployment environments, types of testing to conduct, etc. to ensure proper interaction of tools with other elements, their smooth functioning, and high reliability.

When designing conventional test automation scripts, the QA team doesn’t consider such factors as reusability and traceability, which leads to a bunch of errors during the maintenance phase. However, these elements are vital for no-code test automation, enhancing its credibility. So, scripts are easy to maintain because test automation experts focus on identifying all repeated components that help create new test cases and reuse them in the future.

In a nutshell

Compared to conventional test automation, scriptless one helps speed up QA activities, increase ROI, eliminate the gap between technical and non-technical experts, simplify test maintenance.

And now, when the misconceptions — no script, high expenses, unreliability — have been disproven, companies can implement codeless test automation with confidence.

Reach out to a1qa’s specialists to discuss how to enhance ROI by designing a smart test automation strategy.

Three words. Quality at speed. That’s what companies look for when there is a need to maintain the pace of constantly updating software and remain competitive.

To achieve that, we have 2 words. Test automation helping to ensure high software quality faster and meet customers’ needs that change as quickly as the apps themselves.

According to the World Quality Report 2021-22, IT executives automate only 15% and 20% of all tests (providing them with better KPIs, of course).

But why not 50% or 70% of all tests?

In the article, learn when companies apply automated testing, how it helps keep pace with ever-evolving IT solutions, and what activities are the core to fine-tune test automation QA processes.

Why do forward-looking companies choose test automation?

Today’s lightning-fast rhythm of life requires rapid decision-making and the same “faster-faster-faster!” pace of delivering IT products to the market. It’s okay.

To keep up with this rush, companies introduce test automation.

  • Firstly, when it comes to large-scale applications with a huge number of functions that are tested regularly.
  • Secondly, test automation is essential during long-term projects with frequent changes.
  • And finally, automated testing is vital when releasing software often.

However, to reach the desired outcomes within the test automation framework, it is necessary to begin by analyzing business objectives, budget, allocated time, and the software itself well in advance. Then the organization has a better chance to build an effective QA strategy with test automation being the focal point.

According to the World Quality Report 2021-22, surveyed companies with test automation at the core of their business strategies received a range of competitive advantages, including enhanced control and transparency of test activities, reduced test cycle time, decreased QA costs, and others.

Source: World Quality Report 2020-21

Another interesting question is, “Why do companies need to change their applications so often?” The problem is that customers’ behavior isn’t permanent. To adjust to all end-user needs, organizations look for the strategies that allow making modifications as well as testing them in the shortest possible time without compromising the quality.

3 core test automation activities to release high-quality software

Finding the right approach to applying automated testing is the first step to achieving desired business outcomes. Introducing key test automation activities helps boost efficiency and set up QA processes.

1. Striking a balance between manual and automated testing

Switching completely to test automation is sometimes not the only way out, and for particular projects, 100% automation is just a widespread myth.

For example, many aspects of UX design require QA engineers to test them manually to understand how easy it is for end users to register on the website. Here, implementing test automation is ineffective, as the main focus isn’t on the speed but rather on the product usability.

However, there are types of tests that are better to automate to accelerate the testing process. Such tests include:

  • Repetitive tests running on every build or release (e.g., smoke, regression)
  • Tests on different configurations (e.g., multiple operating systems or browsers)
  • Tests that use the same script but various or dynamic data for each run (e.g., data-driven tests)
  • Tests that can be conducted at night (e.g., time-consuming tests)
  • And many more.

According to State of Testing Report 2021, companies automate functional and regression testing (75%), unit testing (43%), load and stress testing (43%).

Thus, to build an effective QA process, a company needs to find the golden mean — wisely implement test automation and complement it by manual testing to obtain quality software.

2. Choosing the right test automation tools

Building a solid test automation process involves multiple factors to bear in mind, and selecting the appropriate test automation tools is one of them.

When the company has a clear plan for the project with defined business goals, the next step is to choose the correct instruments to do the magic!

As the pool of tools is ample, it’s better to start with analyzing critical components:

  • Platforms — discover whether the tool supports various platforms (web and mobile apps, desktop browsers, databases) or run only at a particular one.
  • Programming languages — make sure that the tool supports languages the QA team is going to use and matches the development stack.
  • Budget — find out in advance what costs the instrument entails being ready for additional expenses to support it in the future.
  • Project requirements — understanding the list of requirements and the problem that QA engineers need to fix with the software to opt for the most suitable tool.

In case your QA team is strong enough, why not design its test automation framework and create a custom tool to fine-tune and boost the efficiency of QA processes.

3. Polishing DevOps processes with test automation at the core

According to State of DevOps Report 2021, 42% of companies apply test automation within DevOps which provides teams with confidence in mitigated QA risks, reduced downtime, and facilitated pace of changes.

As DevOps favors continuous integration and continuous development, there is a strong need for continuous testing. Being a time-consuming and tedious process, continuous testing can’t dispense with test automation.

Thus, automated testing helps speed up QA processes, increase project flexibility, and gain more benefits within DevOps practices:

  • Accelerating velocity without sacrificing IT solution quality
  • Enhancing reliability via complete test automation coverage
  • Improving user satisfaction through continuous software updates based on their feedback.

A well-designed test automation framework in DevOps contributes to fixing bugs at the initial SDLC stages resulting in delivering a faultless product to the IT market.

Bottom line

The IT world is full of changes, the same is true for software development and customers’ behavior patterns. To respond to the global uncertainty and meet constant modifications of IT products with confidence, companies rely on test automation.

Alongside maintaining business continuity, it speeds up time to market, reduces QA costs, QA risks, etc. However, to benefit even more, introduce core test automation activities to fine-tune QA processes — find the balance between manual and automated testing, apply the right test automation tools, and set up DevOps processes within the project.

In case you want to implement a robust test automation strategy, reach out to a1qa’s experts to get professional support.

Having become a buzzword in the global context, test automation today is an integral part of Agile and DevOps culture. McKinsey states that as of August 2020, 41% of representatives have successfully applied automation across their entire enterprise or fully automated processes within at least one function.

However, these efforts are no longer sufficient due to the boosted development pace and an increased difficulty to withstand the competition. Maintaining business as usual and keeping the risks of automation from blocking timely releases at bay, companies not only shift left but introduce in-sprint automation to improve process reliability and cut release cycles.

In the article, we’ve touched upon its value for a business, outlined the associated challenges of its introduction, and assembled hands-on tips to achieve it with ease.

In-sprint automation: what’s in it for your business?

We all know how time- and effort-consuming regression testing may be, sometimes leaving no room for implementing innovation to obtain a competitive edge.

Completing test automation within the limits of one sprint helps companies significantly fast-track these repetitive activities, maximize test coverage, detect issues earlier in the development life cycle, ease iterations, and obtain a clear overview of the product quality.

Embarking on an in-sprint automation journey allows businesses to test continuously at the speed of DevOps while providing enhanced collaboration opportunities between the core teams ― development, automation, and QA ― enabling them to follow the same pace.

Challenges associated with introducing in-sprint automation

The adoption of in-sprint automation has its specific problems:

  • Short sprints provoking the lack of time to automate. In general, the QA team must fix spotted defects within a sprint that may last only two weeks. Which can be insufficient to perform automation, as it requires the collaboration of both automation engineers and developers.
  • The choice of suitable tools or frameworks. The toolkit should enable the design and initial creation of tests (logic description, business logic, a stable part of the requirements/application) even without accessing the software UI, which is often subject to changes. Such an approach allows starting automation of API and unit tests without wasting time. Thus, the frameworks should support a myriad of tests, as well as flexibility and allowing any changes introduced by evolving business demands.
  • The shortage of the necessary technical expertise. Automation is a tricky activity that calls for deep technical expertise from all the parties involved. Therefore, companies should engage solution architects and establish close interaction between them and engineering teams ensuring smooth design, configuration, and implementation of in-sprint automation.

Top 5 tips to seamlessly attain in-sprint automation

Only 1% of the World Quality Report’s 2020-2021 respondents stated that they confronted no challenges in applying automated testing in Agile. Getting things done in such a small period is only possible when applying a complex strategy.

Below, we’ve assembled the most essential QA tips to help companies achieve faster time to market and exceptional software quality through in-sprint test automation.

5 tips to reach in-sprint automation

Tip 1 – Make the QA team closely collaborate with the business and the Dev team

In-sprint automation presupposes that it’s impossible to automate the entire scope. The choice of the relevant tests should be made after discussing and providing in-depth analysis with project stakeholders who give valuable data on how often would-be clients will use particular features.

Constant and early interaction with the Scrum development team is another vital aspect to streamline testing activities. For instance, by previously agreeing with the software engineers upon the identifiers of UI elements or API methods, the QA experts can start creating automated tests even before writing the code of a particular feature. Developers work carefully on the discussed functionality bearing in mind that they need to create it in a way that allows further automation.

Tip 2 – Write test cases in a simple but meaningful manner

Voluminous test cases with the overcomplicated flow may not be an option when it comes to automating within the same sprint. By checking only one part of functionality at a time using precise steps and clearly defined expected results, the QA engineers decrease the efforts required for their preparation and concentrate more on the automation itself.

Tip 3 – Apply combined test automation approach

Determining a mixture of layers for executing test scenarios considerably eases the testing process, reducing the risk of errors and hastening the speed of running verifications. By leveraging API, the QA engineers access the application UI quicker, which allows avoiding prerequisite steps in the automated scenario and scaling down the time for executing automated tests.

Tip 4 – Include automation in the definition of done (DOD)

By embracing automation as a full-fledged part of DOD, the entire Scrum team focuses on both its great significance and reflects on the emerging bottlenecks or techniques that went well to constantly work on process improvements and attain the desired objective.

Tip 5 – Stick to test-/behavior-driven development approaches (TDD/BDD)

The utilization of such practices enables high overall responsibility for quality within your Agile or DevOps teams. Writing unit (TDD) or acceptance and later unit (BDD) tests before the functional code with their automation following allows for shifting QA activities left, increasing test coverage, detecting issues earlier in the development process, and safe refactoring.

Closing remark

Proficiency takes time. Things that seem overly complicated at first, later become easy to perform. In-sprint automation is among them.

To attain this mission-critical objective, businesses may design a profound automation strategy focusing on close cooperation between the Dev and QA teams, writing simple but descriptive tests, automating wisely, advancing DOD, and adhering to TDD/BDD.

Altogether, these steps contribute to hastening release velocity, spotting issues earlier in the development cycle, and following a quality mindset to help organizations get the extra mile and obtain continuous improvement.

Reach out to a1qa’s experts to get professional help in attaining in-sprint automation.

By making literally everyone shift to online ecosystems and reimage IT strategies, 2020 has turned the tide in the telecommunications industry. What to expect in 2021 and how to get prepared for it?

The answer lies in keeping with times and implementing tech trends that help sustain and strengthen competitive advantage.

Welcome to our overview of 6 emerging trends in telecom and how to introduce them with ease and confidence through QA and software testing best practices.

Top 6 trends of the telecommunications industry

By easing people’s lives and shifting operations to a virtual space, customers’ habits have changed and made their behavior more meticulous.

The telecom industry is no exception, as today, stable network connectivity is an inevitable part of any IT product. To delight end users, companies implement novel opportunities by turning to tech trends. Let’s have a closer look at the top 6 trends of 2021 in the industry that may help win the competition.

Trend 1. Applying total digitalization

Due to digital transformation happening globally, telecom companies benefit from modifying traditional services. For instance, having entered the media and entertainment industry, telecom-based OTT (over the top) media has become more common than traditional TV packages.

Moving to online ecosystems has also triggered enabling cloud possibilities that help keep up with the swift alterations in the IT market.

Trend 2. Implementing hyperautomation

Since 2019, the global automation market has grown by $28.3, and companies are embarking on digital operational excellence to a greater extent. This is where hyperautomation comes into play while covering entire business ecosystems as well as creating fully automated value chains.

Once having optimized the documents, functional tasks, work in production, etc., businesses become ensured of both the total digitalization and operational resiliency of an organization.

Trend 3. Spreading 5G network

Quarantine and lockdown measures have drastically restrained ubiquitous 5G usage. However, 2021 will be the year of this technology’s prosperity. Thanks to its low latency and strengthened throughput, this tech trend may cover 45% of the world by 2025 encompassing more than 1.7 billion devices (according to PwC report on the Global Entertainment & Media Outlook).

With such potential, 5G can turn into a classic means of connectivity. Once having implemented 5G, some telecom services vendors are already working their way into 6G technology.

Trend 4. Distributing edge computing

Applying innovative 5G networks, cloud storage, and numerous smart devices attribute to rapid data growth. The volume of data is increasing, and central processing servers can no longer cope with that.

Thus, telecom companies are drawing more attention to distributed computing with local assets allowing optimizing throughput and reducing response time.

According to IDC’s predictions for the worldwide IT industry in 2021, organizations will direct 80% of their capital to the advanced capabilities at the edge of the network in 2021. Despite 2020 having already become the year of the edge computing breakthrough, the future of innovation has no limits.

Trend 5. Supporting a new era of IoT

Global telecommunications coverage makes the concept of IoT more accessible. According to Statista, the worldwide IoT market size is expected to grow by over $1,500 bln in 2025. By uniting gadgets into a common network, they provide users with the next generation of services — combined communication networks.

Market size of IoT solutions

Source: Statista 

In 2020, Gartner’s analysts coined the term “Internet of Behaviors” (IoB) in their report of Top Strategic Technology Trends for 2021. It is related to continuously connecting people to virtual ecosystems.

In the past few years, creating a smart network was simply a feature of gadgets, but today, it is available for real users. This global communication format requires an advanced and secure technological base owing to its complexity.

Trend 6. Discovering benefits of total experience

Total experience combines traditionally disparate disciplines like multi-experience (MX), customer experience (CX), employee experience (EX), and user experience (UX) as well as links them to create a better overall experience for all parties.

Previously, companies were developing business tasks based on individual user experience. Now, the practice of general experience allows for developing more flexible interactions between consumers and businesses. Due to this unification, one may reduce the long-term costs of project development and maintenance.

4 QA hints to implement telecom trends

Providing a high level of software quality is another cornerstone of enabling business success. As the rigorous race in the market, time and budget limits have become common issues on telecommunications projects, companies need to include QA to a much higher extent.

We’ve prepared a one-stop playbook of QA hints that may address the challenges and contribute to business growth.

Hint 1. Strengthen QA practices

By being strongly focused on satisfying end users’ needs, telecom companies strive to enable flawless customer experience and secure data flow. To provide impeccable quality of IT solutions with complex business logic and infrastructure, organizations should introduce smarter and more automated QA and software testing practices.

More noteworthy is the ability to maintain and empower the QA culture. By realizing the necessity to enhance QA activities at both company and team levels, one can reach desired outcomes at short notice.

Thus, more than 80% of the World Quality Report (WQR) 2020-2021 respondents are careful with the necessity to improve QA teams and take a more responsible attitude to the software quality.

Hint 2. Apply Agile

Suitable methodology meeting all modern market requirements are amid the core principles of performing software testing successfully. Flexible methods are especially beneficial for telecom companies having solutions dealing with complicated business logic.

According to the WQR, telecom players choose DevOps and shift-left methods for their effectiveness and ability to rapidly adapt to the changing market and timely manage priorities.

Hint 3. Automate wisely

Companies still face multiple difficulties in selecting the necessary test automation tools as well as search for specialists with a suitable skillset: only a third of WQR telecom representatives get ROI by automating checks.

If you are expecting your test automation to optimize test coverage, build a robust QA strategy and identify what test cases need to be automated before executing it. This helps provide better control and transparency of testing processes, reduce human errors, and others.

With that, automate-first approaches may be of help by identifying the features likely to change in several weeks and being checked frequently while planning their further automation without manual testing efforts.

In addition to automated testing, it is essential to pay attention to security testing as well as functional and regression checks after introducing any new functionality.

Hint 4. Introduce next-gen QA

AI and ML. They help with balancing out QA activities, predict test quality, prioritize test cases, classify defects, verify voice messaging and data entry, and many more. These advantages of smart systems are becoming especially important in unstable conditions.

AI- and ML-based testing can be handy to be one step ahead and keep the lead in the market in unstable conditions by contributing to improving overall efficiency on the project, reducing risks, and increasing team flexibility.

Summing up

Bearing in mind further computerization and ever-growing optimization of user experiences, relevant telecom trends for 2021 would be 5G networks, edge computing, hyperautomation as well as applying total experience and “Internet of Behaviors.”

However, implementing tech trends falls short to reach planned business outcomes. To deliver top-tier telecom software and win the race, open-minded companies should also consider improving QA practices, applying wise test automation, introducing next-gen QA, and building a strong QA strategy.

Need QA support to enhance your IT solution quality? Get hold of a1qa’s specialists.

In 2020, the eCommerce industry has experienced 10 year’s growth in 3 months. That is remarkable, isn’t it?

Despite this rapid surge, online sellers should be prepared for swift changes in end-user behavior patterns. So, what can companies do to make their businesses thrive in 2021 and beyond?

To answer this question, we’ve gathered 6 of the most relevant retail trends and QA activities that can help implement them with ease.

6 RETAIL TRENDS TO CONSIDER IN 2021

Within the growing competition, companies keep on implementing novel approaches to sustain business resilience and outperform their competitors. This is where market players include the following trends in their IT strategies to be one step ahead. Let’s have a closer look.

Trend 1. Combining offline and online spaces

New buyer’s habits make the phenomenon of “bricks and clicks” more widespread. It assumes that retailers apply diverse selling means ― in-store, through the website, or using social media.

As the pandemic is tending to a recession, consumers may need offline places as well where they can enjoy making purchases in person. With that, Rotageek’s survey showcases that 79% of customers are still purchasing groceries in brick-and-mortar stores. So, companies should provide a flawless customer experience (CX) and make sure users have convenient and hassle-free shopping, whether it occurs via an offline or virtual space.

CX role in shopping experience

Source: Rotageek shopper survey 2020 

Trend 2. Customization to boost CX

The ability to adapt to sharp changes in end-user behavior has already been taken for granted. eCommerce players should pay special attention to personalization. Alongside targeted offers, they may cover the whole shopping journey, which includes tailored recommendations, customized interactions with the stores, suitable payment methods, and much more.

By introducing individualization to a greater extent, one may reduce marketing and sales costs, increase customer satisfaction rates, improve sales conversion rates, and boost employee engagement.

Trend 3. Portable purchasing

Considering the rise of mobile apps and the consistently expanding number of mobile users, the term eCommerce can theoretically be converted into mCommerce soon enough within the potential to become a major selling channel.

Why? That’s to be determined, but for now, a great volume of people’s purchase decisions is influenced by exploring extra information on a product or service via a mobile device. And these figures are steadily growing with years.

Trend 4. Expanding marketing horizons with social media

Social networks have already become an environment for brand building and promotion. Converting to an all-embracing marketing tool, social media enables expanding target audiences, obtaining direct feedback, and creating a business strategy based on the statistics all in one place.

Trend 5. AI as a personal shop assistant

Being a useful tool for facilitating forecasting and pricing, now, AI can help meet customers’ needs. AI-based analytics allow companies to rearrange their stocks by promptly suiting buyers’ preferences while enticing more store visitors.

Within escalating accuracy, AI-powered robots that perform work at the warehouses may get the upper hand when it comes to getting products to the shop floor and converting them into sellers bringing value both to businesses and buyers.

Trend 6. Shopping over voice commands

Smart speakers have already become a common means of surfing the Internet. So, companies should rapidly absorb a new fashion of shopping and provide advanced features.

For instance, by applying voice recognition technology, they can deliver exceptional IT solutions while increasing customer loyalty with novel shopping experiences.

QA SUPPORT: 5 STEPS TO SEAMLESSLY IMPLEMENT TRENDS

Introducing retail trends into an IT strategy is simply not enough. Companies should also care about an appropriate level of quality, as the World Quality Report (WQR) 2020-2021 proves its growing significance throughout the whole IT product life cycle.

This is where retailers rely on support of software quality assurance to boost customer experience while attaining operational and business benefits. Below, you can check out five QA steps that we’ve highlighted to launch trends smoothly.

Step 1. Leverage proactive approaches to increase project’s effectiveness

Being an omnipresent approach to managing software development processes, Agile is continually evolving and generating novel practices.

For instance, 52% of the WQR respondents harness the shift-left approach and introduce QA from the very start of their IT projects while dodging expensive bug fixing after the go-live stage and at the same time optimizing QA processes.

So, by adding a progressive approach to a QA strategy, one may reinforce software testing activities and enhance overall efficiency on the project.

Step 2. Implement test automation to accelerate software delivery

Within rigorous competition in the retail market and continuous deployment of new applications, businesses should shorten the SDLC stages and release faster without compromising the software quality.

By applying test automation, one may achieve these objectives as well as provide rapid and frequent releases, improve the transparency of QA processes, lessen QA expenses, and much more.

However, it needs to be introduced wisely, otherwise, an improper approach to implementing test automation may cause problems with environment stability and getting ROI.

Step 3. Include next-gen QA to get confident in business resilience

Total computerization triggers ubiquitous embarking on innovations while enhancing organizational performance and cutting operational costs, and cloud computing can assist in reaching planned outcomes at short notice and keeping supremacy in the market due to their effectiveness and progressiveness.

Step 4. Execute security testing to ensure users’ privacy

The thing online buyers strive for is the certitude in the confidentiality of personal information. As the volume of sensitive data is drastically increasing, penetration testing can help promptly identify any system bottlenecks and prevent malicious usage of an application at the go-live stage.

Step 5. Empower QA culture

Having become an inevitable part of the SDLC, QA needs to be consistently improved to keep up with the rapidly evolving IT market. Companies still face challenges to adopt the right tools and technologies as well as advanced training and mastering novel models and approaches.

So, for 2021, businesses should replace the focus on building a stronger QA community while revising teams’ mindset with greater care of software quality.

SUMMING UP

Following “brick and clicks,” introducing AI- and voice-based solutions, promoting mobile and social media shopping ― all these trends can help eCommerce businesses meet the prime objective — consumers’ satisfaction.

For that, companies should deliver high-quality software. By strengthening the QA culture while including innovations and test automation into a QA strategy, organizations may sustain the leadership in the market, derive business and operational benefits, and delight end users.

Reach out to a1qa’s experts to get professional QA assistance to enhance your eCommerce software quality.

When you are reading this, 83% of enterprise workloads are already in the cloud, according to Forbes, while SaaS contributes to 37% growth in revenue of software development vendors.

SaaS model has definitely influenced on changing the classic development processes and shifting them to the cloud. And it’s the right time, as hyper-digital transformation and the lockdown consequences made many companies accelerate releasing time for their software products, so they had to introduce new approaches and innovations into their IT strategies.

Considering such a progressive impact, the IT market is witnessing a surge of SaaS-based applications. The more solutions emerge, the greater demand is generated by businesses.

The measures that companies should undertake to retain customer bases and entice new users reducing their moving to other IT products include implementing proper SaaS testing.

In this article, we’ve gathered 9 QA factors that may help organizations strengthen competitive advantage and keep the leadership in the market. But let’s start with some SaaS peculiarities required to know before executing checks.

SAAS-BASED SOLUTIONS: 4 REASONS TO TEST

No wonder that this delivery model has led to increasing competition in every application category. Statista indicates that in 2020, the overall number of SaaS-based products has grown by 12% since 2015.

Source: Statista 

That means companies need to be ever more vigilant about providing quality experiences. The reason why businesses opt for SaaS is in its numerous benefits encompassing specific features.

Reason 1. Smart scalability

The option of changing software capacity promptly by request allows tenants to save costs on using cloud services. What’s more, SaaS vendors harness autoscaling mechanism that diagnose the current users’ amount and configure the software according to resize needs.

Reason 2. Regular and rapid updates

Within tight relationship with a SaaS provider, all the solutions’ defects and changes pass through it. As a rule of thumb, the processes of bug fixing and making modifications are fast and frequent. Therefore, one should define a robust QA strategy to optimize running a blizzard of test scenarios at short notice.

Reason 3. Multi-tenancy

SaaS opportunities to use shared cloud resources makes it affordable for a range of various organizations and streamlines software support. Within the approach to provide access to multiple customers, each tenant’s data is isolated and remains invisible to other subscribers. However, a vast number of connections to one vendor may cause difficulties with compatibility and integration. In this very case, improving APIs’ quality can be an escape solution.

Reason 4. Adjustable architecture

One more ground why companies choose SaaS is the ability to customize and specify settings perfectly matching business needs. And this requires thorough supervision, as an inappropriate operation of an IT solution may cause drawbacks after adding some changes that can provoke a growing churn rate.

Therefore, within these specifics, SaaS testing is more complicated than cloud and on-premises apps testing gathering a greater demand and a more profound attitude to QA activities.

9 POINTS TO GET UPSCALE SAAS-BASED SOLUTIONS

To provide a one-stop handbook on performing SaaS testing successfully, a1qa’s experts have prepared a list of 9 QA facets needed to cover the full testing scope and avert going live of bug-prone software.

1. Functional testing

Verifying all levels of connections between IT product components including units, their integration, and system testing, QA specialists check proper operation of functionalities. Noteworthy is that ordinary requirements encompass a myriad of cases tailored to miscellaneous user scenarios. Checking numerous configuration combinations make testing more exhaustive.

2. Performance testing

While on-premises apps are oriented at users’ environment, customer experience in SaaS-based products can be affected by other people. Thus, performance checks are essential — executing stress and load tests, QA engineers identify the upper limits of software capacity and evaluate its behavior under an expected number of concurrent users.

3. Interoperability testing

SaaS-based products entail flawless operation against different browsers and platforms as a prerequisite. Before carrying out interoperability testing, a QA team estimates the most preferable browsers and platforms and distinguishes ones used by a lower number of customers to exclude them. With verifying every browser or platform, QA specialists cover the full scope of testing configurations and provide seamless software operation for a wide range of users.

4. Usability testing

Intending to decrease the churn rate and make a long-term relationship with end users, companies strive to enhance customer experience with convenient app usage at the core. By providing straightforward information architecture, smooth workflows and interaction as well as visual readability and adequate response of generally used functions, one may satisfy consumers with a user-friendly application.

5. Security testing

Within sensitive data, SaaS-based solutions need to enable highly secure storage and disposal of information. Embracing miscellaneous accounts and roles, these applications require thorough validation of access control. To identify vulnerabilities and dodge data breaches, QA specialists perform penetration testing searching for possible bottlenecks.

6. Compliance with requirements

Winning the competition also assumes meeting worldwide standards. Depending on the industry, there might be a need to conduct software testing to comply with HIPAA checklist for eHealth products, OWASP safety recommendations for any-domain web and mobile apps, GDPR for enabling secure data storage and transfer worldwide, and much more.

7. API testing

Connecting with customers’ platforms and other 3rd-party solutions, API testing is a must amid organizations delivering SaaS products. With that, instead of using default user inputs and outputs, QA engineers execute positive and negative scenarios of calls to the APIs and analyze the responses of system interactions. Such approach allows making sure in advance that an API application and a calling solution work in a proper way. It mainly concentrates on the business logic layer of the software architecture.

8. Regression testing

Once having implemented a new functionality, it requires verifying that recent amendments haven’t impacted the developed features. Being an elaborate and cumbersome process, SaaS regression testing incorporates a range of test cases involving all testing types mentioned above and more.

a1qa has experience in delivering comprehensive QA assistance with solid regression testing. Get to know how our QA engineers performed software testing and streamlined assuring quality of the SaaS platform for public housing authorities.

9. Test automation

Alongside optimizing the immersive amount of QA activities and being a great time-saver, automated testing brings such business benefits as cutting QA costs, accelerating time to market, increasing team efficiency, and more.

Test automation is a pivotal element of the CI/CD pipeline that also may facilitate SaaS testing. With the concept of “release early and often” in the heart, it assumes continuously performing checks allowing delivery of faultless software in a strict timeframe avoiding expensive bug fixing.

SUMMING UP

Once having decided to build a truly bug-free SaaS application, there is a need to add SaaS testing in the IT strategy within its specifics including wise cloud resources consumption, prompt updates, multi-tenancy, and customization.

By introducing QA tips from the a1qa’s list, one may improve solutions’ quality, get required business and operational values, and decrease churn rates.

Get hold of a1qa’s experts to improve the quality of SaaS-based products.

Aiming to astonish end users, BFSI companies have created dozens of new opportunities ― eWallets, online services paying, crowdfunding platforms, and much more. The further going into development, the more complex BFSI solutions are becoming.

Dealing with finances and sensitive data makes this industry strictly liable for the soundness and safety of the software created. Within its serious and conscientious character, the quality should become a top priority.

The World Quality Report 2020-2021 indicates BFSI has a higher degree of achieving targets than the other industries that took part in the survey. For instance, two-thirds (66%) of banking organizations cover all the software functionality through QA.

However, to set the leading position in the market is not as challenging as to sustain it. Let’s have a closer look at the QA role in developing the BFSI industry and how it helps keep the outcomes for a long time through 3 do’s and 3 don’ts in software testing.

QA for BFSI: yes or no?

The banking, finance, and insurance industry is a tidbit for hackers. This is why BFSI solutions are highly susceptible to cyber attacks. Moreover, the soaring number of online transactions assumes more opportunities to acquire sensitive data illicitly and opens new ways for criminals to target both individuals and organizations.

Some statistics indicate a 238% rise in cyber incidents on banks is a cause of the events of 2020, so 80% of companies have seen a surge in malicious usage. Thus, customers’ safety and privacy are gaining even higher rank, and this is where quality assurance is to be a paramount measure to avoid undesirable digital actions.

We gathered some tips on how to provide high quality of BFSI apps within the industry’s fast paces.

3 don’ts in QA or what may blunt the effectiveness of QA

Within a promptly evolving BFSI market, companies are striving to shorten the software development life cycle to speed up time to benefits. We have observed some of them apply measures that bring short-term results and impair both software testing and programming activities.

1. Do not cut test coverage to speed up QA processes

Compromising on some test cases and functionality under test might bring losses rather than benefits. It is worth verifying the entire BFSI solution to be sure its operation is stable and reliable. Otherwise, one might miss critical defects that may adversely impact the application in the go-live stage.

2. Do not follow false economy when it comes to test automation

Test automation is also a favourable method of accelerating release time that many companies turn to. However, organizations face challenges when implementing it owing to makeshift test automation. Within the lack of QA teams’ skills and poorly defined QA strategy, automated tests may be performed in a non-lean way.

For instance, if companies maximize test automation scope, further changes in functionality may slow down the QA processes due to time-consuming revision of the automated tests. On the contrary, a shortage of test automation cannot save precious time and the manual efforts may remain at the same level bringing fewer value or no value at all.

3. Do not lose a huge customer base part due to bad UX or slow performance

Despite of the extensive usage of portable devices, some companies compromise on mobile testing and perform web checks only. That’s why we may observe a decline in customers’ satisfaction with mobile offerings, as Deloitte demonstrates. The widespread error in mobile testing is leveraging emulators instead of real devices.

Mobile apps have already become a vast stratum, so they need to be tested thoroughly. Let’s ponder recommendations on improving QA that can turn the tide and ensure achieving desired outcomes.

3 do’s for productive BFSI software testing

Returning to one of the crucial business objectives, accelerating time to market, companies should implement novel approaches and technologies into a QA strategy to have a long-term beneficial effect.

1. Do opt for a professional approach to adopting test automation

The most pervasive way to derive these results is by introducing wise test automation. It assumes a balanced automated test scope and its application to features that QA engineers check frequently and change in several weeks.

Thus, it speeds up the processes and helps find bugs early in contrast with manual testing. To get more value, companies are starting to introduce innovations into test automation processes. Despite its slight beginning, the embedding looks confident and promising. In the picture below, you can see the top 3 aspects of reimaging test automation.

Test automation techniques
Source: World Quality Report 2020-2021

2. Do focus on mobile apps testing

Coming back to portable gadgets broad usage, the BFSI industry also is geared towards releasing mobile apps. According to J.D. Power’s recent survey on financial services, 54% of banking customers prefer using mobile apps.

So, as the demand for mobile solutions has increased, companies should do their utmost to provide end users with top-notch systems. Comprehensive mobile testing can help ensure stable network connectivity and flawless apps’ operation during third-party interruptions (income calls, notifications, charging, etc.).

3. Do rely on the enduring classic of holistic QA

QA for BFSI

The must-have testing types for BFSI solutions should include at least functional, security, and performance verification. Thus, one might be confident in the system’s operation following the pre-defined requirements, personal data privacy and safety, and stable work under heavy load. Testing types may vary depending on the IT solution’s purpose and specific business needs.

Extra: Do create space for implementing progressive testing approaches

Shift left testing and DevOps practices are becoming prevalent amid companies. Onboarding QA specialists at the initial SDLC steps paves the way for timely detecting defects and avoiding expensive bug fixing in the go-live stage.

Summing up

Within the fast pace of developing the BFSI industry, it is getting more and more challenging to keep leading positions in the market.

Some companies apply less effective strategies such as makeshift test automation, cutting the test coverage, and compromising on mobile testing.

We recommend rethinking these methods of speeding up the QA activities and implementing more progressive ones, like lean test automation, novel practices, and a balanced QA package.

Need support in BFSI testing? Get hold of us, and we will arrange a consultation with a1qa’s representatives.

The expiring year has brought in a novel, unexpected aspect affecting literally every sphere of our lives. Of course, we are talking about the “black swan”, pandemic, outbreak, and more terms defining the “what shall not be named.”

In 2020, companies have en masse embarked on digital transformation journeys, educational facilities and gyms have launched online sessions, travelers have switched to sightseeing in virtual reality. And a way more examples may be provided.

What do they have in common? Sure, technology lying at the heart.

Reversed business landscape has triggered out-of-the-box thinking, which often goes hand in hand with implementing innovations.

This is where QA comes into play. Introduced early in the SDLC, it helps avert product recalls or shrinking revenues.

But how to effectively organize your quality assurance ecosystem in 2021 to address the economic recession and still win the game?

In the article, we’ve focused on 5 main QA trends to consider for moving toward an optimistic business forecast:

  1. Evolve Agile and DevOps landscape
  2. Count on AI for continuous quality improvement
  3. Keep automating to support increased development pace
  4. Transform test data and environment management
  5. Rethink your QA budget to act wisely.

QA trend #1 – Evolve Agile and DevOps landscape

With the advent of a pandemic era and a great choice of apps to help get through it conveniently, users have become much more fastidious. So, the need for deploying catchy products has become overwhelming.

With that in mind, organizations get on with Agile and DevOps adoption aiming to downsize time to market and deliver software of superior quality. Despite the overall tendency of merging QA and development functions, World Quality Report 2019-2020 (WQR) affirms that 42% of IT business spokesmen noted a gap in professional expertise of agile testing teams. Meanwhile, another half highlighted the alignment of toolkit for automated verifications as the major hindrance.

Therefore, to ensure high software quality throughout and after Agile and DevOps transformations, organizations may :

  • Leverage test automation for accelerating QA activities
  • Involve software development engineers in test (SDET) possessing a sought-after skill set
  • Care of UX through continuous monitoring of production logs to detect issues prior to end users
  • Introduce automated quality dashboards to provide high process visibility.

But more importantly is to perform the transition in line with tailored business needs defined within the company.

QA trend #2 – Count on AI for continuous quality improvement

The Forrester research predicts that in the year to come, AI will face a boom. Organizations will utilize novel AI use cases like performing holographic meetings for remote work. A third of adaptive companies will invest in AI to cope with workplace disruption including, return-to-work health tracking, and more. Sounds impressive, right?

Promising also is the future of AI in a quality assurance field: 88% of WQR’s respondents emphasized that AI comprised the greatest growth part amid their test activities.

What’s more, despite current complexity caused by the lack of expertise or skills, companies already utilize new approaches to turn the tide. In particular, WQR highlights analyzing production incidents to forecast a future quality level and plan QA scope accordingly and generating and managing test data to extend test coverage by revealing its gaps.

Even quality assurance of sophisticated AI systems is marked by cautious progress. For instance, eHealth manufacturers create standards able to verify AI-enabled algorithms, while automotive companies use AI algorithms’ validation in advanced driver-assistance systems.

What can organizations undertake to increase testing efficiency through AI in 2021? Implement AI-enabled tools, introduce continuous improvement of employees’ skill level, and focus on attaining business objectives.

QA trend #3 – Keep automating to support increased development pace

Despite high volatility in released applications, test automation deployment continues to gain momentum. The number of IT representatives deriving advantages from its introduction enlarged in comparison with the previous year.

Test automation

Source: World Quality Report 2020-2021 

However, bumps in the road still occur.

Only 37% of companies admitted to obtain ROI in test automation tools. To ease maintenance of extensive automated suites and reach maximized scalability of tests, why not leverage scriptless automation toolkit?

Another continuous problem lies in the insufficient specialist’s level of expertise, which directly impacts on planning long-term strategies and overall QA efficiency. This tricky aspect may be resolved by hiring proficient SDETs with good development and test automation architecture skills, knowledge of AI, RPA, API, and microservices.

Introducing such talents into the team, pinpointing the most suitable and intuitive toolkit, relying on AI and ML in tackling technical burdens organizations may achieve the desired level of test automation regardless of frequent changes in the applications.

QA trend #4 – Transform test data and environment management

Businesses still face challenges related to test data and environment management.

However, an encouraging tendency is evolving: 29% of WQR’s respondents perform testing in on-premises environments, and this indicator is scaling down if compared with 2019. More organizations opt for cloud-enabled environments or containerized ones based on Docker or resembling technology. This shift is largely provoked by COVID-19 pandemic, as companies precipitate to attain digital transformation.

Still, to reap benefits from the cloud in 2021, it’s vital for QA teams to establish their appropriate governance to dodge unpleasant incidents like higher overall cost due to their untimely release.

As for test data management, 79% of interviewed mentioned that they build test data manually for each run, which is probably required to meet the needs of continuous automation. To surmount this hurdle, companies harness TDM solutions masking production data. In contrast, they may be leveraged more efficiently like developing test data sets able to help design business rules.

QA trend #5 – Rethink your QA budget to act wisely

A global pandemic has put its imprint on QA budget allocation: widespread domestic policies require working from home, therefore triggering a sufficient cut on travel expenses connected with business trips. Even more savings may be achieved through the adoption of cloud-based infrastructure.

Meanwhile, what are the areas that worth sufficient liquidity injections? WQR states, that in the forthcoming year, organizations should focus on two prevailing dimensions:

  1. Investing in innovations with ample potential like AI or test automation to attain cost savings in future
  2. Paying well for replenishing teams with sought-after members like SDETs.

Summing it all up

For many businesses this year has become the time for rethinking QA strategy to perform more efficiently in 2021 and obtain a competitive advantage. For that, it’s vital to concentrate on smart orchestration of DevOps reinforced by test automation and AI, improving test data and environment management, optimizing QA budget to meet the post-pandemic requirements.

Feel free to contact our experts to have a consultation regarding your software quality enhancement.

Some years ago, companies were focused on optimizing operational processes, meanwhile, leaving the work on procurement, personnel, customer relationships, and more in the background. Considering the gravity of both internal and external activities, improving all in-house operations has become a clue to the maintenance of a competitive position in the market.

ERP systems turned out to be pervasive means of improving business processes. Statista’s report indicates that the world ERP software market revenue will reach $43 billion by 2021.

According to business needs and goals, companies opt for various ERP systems. Acumatica is a common platform amid small and mid-sized organizations. However, its implementation is not enough to be confident in data integrity and its stable operation. By applying software testing, companies can assure the systems are running like clockwork.

Otherwise, adverse consequences may emerge. For instance, due to some errors in the software, namely the lack of notification to the employee, an appointment with the client might be disrupted. In its turn, these issues affect the entire business and may lead to reputation decline.

How to avoid such cases? Read the article to explore the QA role in ERP systems’ flawless operation and its effective performance.

What if not to test ERP systems?

These platforms supervise all processes within the company — from procurement and delivery to financial transactions. They cover a great amount of information about products, employees, and customers.

With the advent of new technologies, many companies are shifting to the cloud storage. As Panorama’s survey on the ERP systems implementation and support showcases, over 60% of ERP software, including Acumatica, work with cloud technologies.

ERP usage stats
Source: Panorama Consulting Group

When implementing such a system, it is vital to ensure safe data migration to the cloud, as it may contain confidential information. Due to possible bottlenecks, the software is highly susceptible to cyber incidents up to intellectual property theft. Therefore, security is one of the essential issues under consideration.

Within massive blocks of information, businesses should keep data integrity and accuracy to prevent inconsistencies in the future. Other way, it may affect, for example, the volume of purchases that impact on the budget.

Data storing plays a pivotal role in introducing an Acumatica ERP system. Erratic data entry can impede business processes requiring extra time to regulate the issue.

To set a certain format and structure of a system, you need to take care of it in advance. Companies use big data technologies to address the challenge. Proper operation is another difficulty. Make sure whether the information is distributed among the corresponding databases assigned to particular activities.

Considering ERP software like Acumatica works with other platforms and browsers, appropriate integration should be carried out. It’s important to check its compatibility to dodge problems or lack of functioning at all. Aiming to add corporate software, also verify the interaction between them and all modules of the system.

ERP solutions process numerous activities every day and may operate 24/7. Due to such frequent and vast usage, the server can be overloaded. So, companies are to examine the system’s response to a heavy load: whether data is saved after recovery, whether some information is deleted during a failure, and many more.

Therefore, to leverage the Acumatica system and other ERP software with confidence pushing fear aside, you need to concern its reliability and avert all possible failure scenarios.

Holistic approach to ERP systems testing

Despite the differences in internal process management systems, a1qa’s experts recommend performing thorough testing of ERP software that covers all aspects and risks.

Functional testing

Once QA engineers have studied the documentation and business logic of the system, they proceed with the testing activities. Specialists verify the entire functionality in accordance with the requirements and identify defects. Before the new functionality is released, the QA team performs regression testing to check whether the changes didn’t affect the previously developed features. To make sure bugs are fixed, they conduct defect validation.

For Acumatica systems and other ERP solutions, it is crucial to check correct data storage both during migration and in the system itself. So, alongside functional tests, QA engineers review the data: proper distribution to databases, correct usage, information compliance with the previous storage.

Security testing

According to Panorama’s survey, about 30% of respondents are concerned about the risk of data breaches when introducing an ERP system. Two reasons are prevalent: the lack of information from cloud solutions (16%) and potential data loss (9%).

Security testing can help protect the ERP system from such cyber incidents. Harnessing penetration testing, experts simulate the actions of malusers, thereby checking the system for vulnerabilities.

Integration testing

In most cases, companies integrate ERP systems with ready-made software that increases the risk of malfunction. Therefore, system’s behavior is unpredictable. a1qa’s experts advise performing integration testing to identify defects and ensure stable operation of the platforms.

Moreover, you may embed additional functionality, such as an electronic signature, in the Acumatica systems and other ERP solutions. Here, the QA specialists check how the digital signature works with various documents, who can sign them, and what statuses the signed papers acquire.

Performance testing

A large number of data operations that are continuously carried out and numerous ERP modules can cause server restart or crash. Through load testing, one can evaluate the behavior of the system under the expected load. Stress testing determines the peak number of simultaneous sessions and evaluates the stability of the software product.

When executing performance testing, a1qa’s specialists use a behavioral approach, simulating end-user actions and setting test conditions as close as possible to real ones.

Test automation

The engineers write automated tests for the frequent checks, the business logic of which is subjected to rare changes, such as regression cases. So, it saves time for testing, thereby reducing iteration.

Besides, the execution speed of the autotests exceeds one of the manual checks. Within large data sets of the Acumatica system and other ERP solutions, automatic tests detect errors faster and minimize the human factor.

Testing automation also allows QA engineers to focus on performing other types of testing that are only executed manually, such as UI, UX, exploratory, ad-hoc, and others.

Effective QA for an ERP system

Performance is affected by a number of factors, including the methodology on the project. The most pervasive approach in the IT industry is Agile.

The main reasons for implementing Agile methods include accelerating time-to-market, managing rapidly changing priorities, improving productivity, and more.

However, the introduction and testing of ERP systems require another tactic. One of the best options is a combination of long-standing planning with traditional Waterfall methodology and short-term planning and task tracking using Agile practices. This scheme allows achieving the desired results and combining strategic objectives and adaptability.

A team with the necessary skillset is another indicator of effective testing. When onboarding specialists on a project, it is essential to conduct an introductory course so that QA engineers get acquainted with the requirements and business logic and further promptly realize the ERP system’s principles.

There are two variants of attracting QA talents: organize an in-house testing team or contact outsourcing companies. If you want to focus on higher-priority tasks, then hiring a dedicated team is one of the ways out of the situation.

Therefore, setting a well-defined approach and a testing strategy, including a QA team, paves the way for deriving planned outcomes and conducting efficient testing with minimal costs.

In conclusion

In a highly competitive IT market, companies are forced to optimize not only production processes, but also all internal operations by implementing ERP systems.

Thorough testing is a go-to means that ensures software soundness and stable operation, as compromising on quality may lead to repercussions in the process management, budget, and reputation of the business.

A comprehensive QA bundle — functional, performance, security, integration testing, and test automation — allows detecting software defects before go-live, eliminating them, and maintaining a competitive advantage.

Need help with quality assurance of ERP systems? Get in touch with us to have a consultation with a1qa’s experts.

Lockdowns, digital transformation, massive migration to the online space, changing trends and end-user needs…All this makes companies and enterprises from the media and entertainment industry re-image their business models and embrace novel software development approaches to stay at the top of the competition.

Being limited to harnessing various outdoor entertainment activities, people seek options on the Internet. Alongside applications of day-to-day tasks performing, an extensive range of media and entertainment solutions optimized to modern requirements has emerged.

During 2020, the businesses with mobile apps at the core focus became leading ones, as App Annie’s State of Mobile 2020 report indicates. The pervasive usage of portable devices is also reinforced by the worldwide stay-at-home period. People are more and more involving in digital entertainment, namely gaming, podcasts, audio streaming, and many more.

Within such a high demand for media and entertainment applications, ensuring flawless operation is a silver bullet. How can companies deliver impeccable software products and meet customers’ needs?

Software testing is a way out. Get to know in the article our insights on:

  • Tendencies of the industry
  • QA as a must-have for media and entertainment solutions’ development
  • A comprehensive software testing pattern for media and entertainment.

A new personalized era of media and entertainment

Within the modern market’s tenets and changed customer behavior, end users are geared towards enjoying media experiences uniquely adjusted to their personal preferences, contexts, and schedules.

Now, digitally empowered users want to exert greater control over what content to watch and when. This paves the way for developing software products in conformity with consumers’ wishes and needs. However, there is no one-size-fits-all way of how to gratify all the end users.

Companies should implement novel solutions that help make one’s media space personalized. Amid such innovations, AI algorithms are handy to gather personal data, process it, and provide consumers with new content.

People are more and more rejecting traditional TV bundles and harnessing specific ones through various over-the-top media services. OTT platforms, like Netflix or Hulu, have become a trend in recent years. Statista’s report indicates 74% of US consumers had a video streaming subscription in 2019, and that is an increase of more than 20% in four years.

Further parameters of the shift to active individualized consumption can be seen in the elevation of the smart home building. The core figure here is a smart speaker. Noteworthy is its usage is growing by leaps and bounds. By 2025, 75% of the US households will have a smart speaker in utilization, as Loup Ventures forecast highlights.

As they proliferate, smart speakers can become a conduit to the new frontiers for competition in the burgeoning industry of voice-related media, namely podcasts, music, and news.

Video games, especially eSport, take a substantial part of the media and entertainment industry. Assembling thousands of players and watchers, mobile gaming is becoming a new pillar of the eSport business. It also contributes to a huge jump in live viewership numbers for mobile eSports that have increased by 600% in 2019 compared to the previous year.

Therefore, the media and entertainment sphere encompasses almost every person, and to make end users feel confident in their media experience, IT solutions are to be tested appropriately.

Why test this non-life-threatening sector?

Many companies believe an application not dealing with someone’s health or money doesn’t require proper testing before going to production. Despite the field’s non-responsibility for lives and non-guidance to certain standards, as eHealth and BFSI industries follow, the media and entertainment sector is one of the most complex ones. Within an extremely high market competition, it embraces dozens of content types and an extensive range of devices.

According to PwC Global Entertainment & Media Outlook 2020-2024, revenues of the global media and entertainment industry are rising steadily that means it is getting harder to be ahead of the competitors.

Media revenue
Source: PwC Global Entertainment & Media Outlook 2019-2023

Now, alongside improving content quality and increasing views and subscriptions, it is crucial to ensure IT solutions’ flawless operation to allure more customers. As the market contains thousands of options, end users have become more fastidious in choosing entertaining applications.

A seamless user experience and immersive content are the core concepts of media and entertainment business success. Software testing helps get confident in the delivery of upscale and competitive products providing end users with an impeccable digital entertainment journey.

Even strict budget and time constraints can’t prevent QA introduction. Due to Agile methodologies at the forefront, software testing adjusts to the circumstances and stays on guard of the IT products’ quality.

Applying holistic QA to soaring numbers of customers

Software testing is all about spotting defects sharply, enhancing IT solutions’ quality, and maintaining their adequate level. Alongside its apparent purpose, QA assists in deriving desired business objectives. Within the main media and entertainment goal of expanding consumption, quality assurance can help to reach it through proper and thorough testing services.

Improved CX is a cornerstone of media and entertainment business success, so a1qa’s experts recommend performing a comprehensive QA bundle.

  • Functional testing. Flawless and accurate operation plays a pivotal role in any-industry applications. By executing a full scope (from smoke to exploratory testing), one can timely detect errors and verify novel functionality didn’t affect the developed features.
  • Usability and GUI testing. Design and user-friendly interface are other aspects of end-users’ involvement. Usability testing results provide 360-degree visibility into how the customers see your applications and an understanding of the journey they want through the products.
  • Mobile testing. As there is a tendency to use portable devices, it is lean to introduce mobile testing encompassing cross-platform and cross-browser testing. Harnessing real devices ensures glitches don’t appear on customers’ phones or tablets. Providing complex QA assistance to a developer of online casino games, a1qa leveraged 110+ mobile devices to cover all possible defects and guarantee consummate UX.
  • Performance testing. With due regard to massive media and entertainment solutions usage, the number of consumers is steadily growing. Software behavior evaluation under an expected load, the upper capacity limits identification, simulating users’ actions — these all are about ensuring flawless real-life user journeys. However, performing some testing types is not enough. In order to get a high-end IT solution and stay at the top of this competitive market, companies should consider how QA processes are carried out. Keeping in mind all the extensive expertise, we do believe they require to be optimized and adjusted to modern working approaches.

Shift-left testing is one of the progressive strategies in an Agile world. Putting testing activities at the very project start, companies can avoid expensive post hoc defect fixing and provide a robust ground for thorough testing. Also, within a heavy workload and frequent releases, businesses should be faster while maintaining high software quality. Automated testing is a way out. Alongside streamlining testing processes and freeing up manual QA engineers, it contributes to QA costs reduction and time to market acceleration.

Summing up

The world is getting more and more personal, and the media and entertainment industry is no exception. Despite the field doesn’t deal with health or finances, it is more complex assembling thousands of users.

To reach a win-win solution between them, companies should consider trends amid consumers and innovative approaches to work. AI, OTT services, eSport, and voice streaming are getting more pervasive. Through a proper testing bundle and up-to-date working strategies, one can derive desired business outcomes and deliver upscale solutions meeting end-user needs.

Get hold of us to have a talk with a1qa’s experts on how to provide media and entertainment applications with stellar operation and improved CX.

The healthcare sector was definitely not that ready for an unforeseeable February situation forcing clinicians to re-image their attitude to novel technologies in medicine. Undoubtedly, innovations have become an inextricable part of the human experience.

People’s values are shifting, and digital age technology models are increasingly out of sync with them. Despite broadly benefitting from technology, people are expressing concerns about their usage and focus. They are turning to health more than ever to get answers about their day-to-day tension.

But how can one provide the ground for safer harnessing eHealth tools and ensure consumer confidence? Welcome to reading our article, focusing on the following:

  • Topical healthcare innovations
  • Why it is crucial to deliver high-quality eHealth apps
  • How to do it effectively.

Let’s get started.

Digital medicine trends

Gone are the days of mass services. Now, medical centers focus on personalized treatment, as every person feels different about the same disease. Genetic information, access to big data, and the Internet of medical things technology unlock the customer-centric approach.

People had to leverage non-standard solutions to surmount the hurdle of an unprecedented situation. Within lock-down, they interacted at a distance to solve any issue, including receiving medical care. Using telecom technologies, the number of virtual visits to medical institutions has increased by more than 15 times.

Smartphone usage has grown as well. Statista’s report showcases 70% of respondents prefer using mobile devices that have emerged to collect symptoms data, notify about risk zones, and provide information about contacts’ health condition.

For years, artificial intelligence has been one of the most pervasive technologies. According to the World Quality Report 2019-2020, overall investment in AI in the healthcare sector is higher than average, and more medical organizations are planning to introduce it.

Today, the innovation helps to identify diseases, select the necessary treatment, create the optimal drug formula, and much more. Frost & Sullivan estimates AI in the healthcare sector will grow by 40% per year, so its market share will be close to $6.6 billion by 2021.

More and more medical institutions are switching to electronic systems that store a large amount of patients’ information. Big data technology helps organize all the data and fit it into one format that is available to any healthcare center.

Machine learning algorithms are able to predict the means of treatment for patients. Novel technologies are paving the way for an all-embracing grasp of health essence, therefore, people will possess ample opportunities to choose suitable medical care.

Considering all mentioned above, the volume of the global eHealth market is forecasted to be more than $630 billion, as Statista showcases.

ehealth market
Resource: Statista

The gravity of quality assurance in eHealth

In line with global digitalization, IT solutions development and sophisticated new technologies implementation are increasing in healthcare institutions. Only thorough testing before going live one can guarantee unhindered software operation under real conditions.

Noteworthy is that every mistake in a medical solution triggers adverse consequences that threaten human well-being. For example, the occasional substitution of health test results may cause inappropriate treatment or no treatment at all. Incorrect configuring clinical equipment can spoil condition parameters that will also affect the health state.

By shifting to electronic document management, information security in medical centers is up the ante. Miscellaneous personal data is often of doctor-patient confidentiality.

Like all applications, medical solutions are at risk of cyber attacks and malicious data usage. From time to time, we hear unpleasant stories of customer information being shared with third parties, including credit agencies, advertising companies, and private organizations. Yes, that sounds like a big problem.

Every information system in the healthcare sector should be developed in compliance with the security and confidentiality requirements defined by GDPR in the European Union and HIPAA and COPPA in the USA. These measures allow users, for example, to ask for any information erasure or explanation of the reasons why a particular piece of data needs to be stored.

Thus, timely testing prevents possible bottlenecks and shortcomings in IT solutions, thereby avoiding data leaks, customer concerns, and deterioration of the institution’s reputation.

QA in eHealth: effective testing

Agile has been a mainstream development approach in the healthcare sector for the last two or three years, the World Quality Report 2019-2020 indicates. However, businesses still confront challenges in their usage, especially in providing an appropriate level of test automation.

Within great responsibility for human well-being and a number of issues during development, healthcare applications need thorough testing. The choice of services depends on the IT solution’s peculiarities and business goals.

Functional testing

The importance of functional checks is reinforced by a1qa’s success story about providing QA services to a leader in medical equipment production.

The specialists were responsible for testing the system applied for collecting, storing, and processing session data from blood transfusion devices. When estimating solutions’ safety class according to IEC 62304 standard, it was assigned the Class C — death or serious injury is possible.

Within such severity of eHealth solution, it was vital to onboard professional QA engineers, who were to pass an introductory course. After getting satisfactory results, they verified all functionality for compliance with the requirements and the IEC 62304 standard.

During functional testing, the team performed smoke tests to ensure the absence of critical issues that could impede further activities and harnessed new feature testing. Regression testing and defect validation helped ensure changes didn’t affect previously developed units.

Performance testing

A large amount of data involves multiple operations that may affect the system stability. Therefore, a1qa’s experts recommend checking the software response to a heavy load and identifying the peak number of simultaneous sessions before the product goes into production.

a1qa helped ensure flawless operation of the medical system applying the user behavior approach. Simulating real users’ actions, the experts gauged the velocity of the system reaction to operations and analyzed its behaviour under a certain load.

Testing big data

Integrity and completeness are the cornerstones of a confident and safe patient data transferring process ubiquitous for medical institutions.

a1qa has experience in ensuring data accuracy for a corporation that provides professional services to pharmaceutical companies. The main challenges were verifying the complex business logic of databases composed for customers and a great volume of work. Despite the issues, the specialists worked out an approach for streamlined big data testing and improved product quality.

Test automation

Healthcare IT solutions require completely accurate testing. Alongside QA processes optimization, test automation helps minimize the human factor, namely errors. However, this testing type is not a silver bullet. The World Quality Report indicates companies developing eHealth products face challenges with test automation implementation due to the inappropriate skills and tools and hindrances with testing environments.

To move on, organizations should leave the manual process behind and introduce a strategy of lean automation. That means the case is worth to be automated if the feature is to be checked frequently and isn’t likely to change within a few weeks.

In a nutshell

A new era of medical care paved the way for novel core concepts including information technologies, patient-centric approach, and process improvement. But the only thing that remains static is that errors are inadmissible.

Innovation has turned into assistants helping save lives. eHealth solutions need comprehensive and effective testing to match doctors’ excellent performance.

Wish to get high-quality healthcare software products? Get hold of us, and a1qa’s experts can help you address the challenge.

Are there any companies that haven’t met even the slightest challenges within the crisis? Timelines. Customer needs. End-users’ behavior. Yes, we all continue adapting to multiple transformations and solving issues we have never faced before.

Let’s turn to some unbiased researches. Forrester says, we have three scenarios of further events from the best-case to the worst ones. The negative playbook highlights that economic declines can continue until 2022.

Alternatively, unstable conditions provide the ground for time for speed, as the crisis has accelerated the transition to a new digital future.

There is no surprise that organizations strive to get the first place in the market, even with more force. In this article, we will discuss how to deliver top-notch IT solutions at tight deadlines, helping compete to win.

It all starts with the team…

Well-defined workflow is a key element in building effective processes, encouraging meeting the timelines and decreasing downtime. Hence, setting up clear and transparent operations seems to be important at all project stages, including software testing.

A team with the necessary skillset is a force for progress. Have neither resources nor wish to onboard and train new QA specialists? A dedicated team model (DTM) might become a way out helping get a needed number of tech and industry-oriented engineers, motivated and committed to the business needs.

Having long-term experience in managing Agile teams, here, a1qa Head of testing department sheds light on a1qa approach to the DTM and its benefits.

Increasing time to market: best practices

The demand for top-level products is soaring, so this is the high time for companies to focus on optimizing the software development process. There are some extra tips on how to improve it and stay confident in the products’ quality.

Get it done through Agile

The 14th annual state of Agile report indicates that accelerating software delivery and enhancing the ability to manage changing priorities remain the top reasons stated for adopting Agile. Moreover, companies get other values through applying the methodology, for instance, increased team productivity and software quality elevation.

Organizations implement various approaches according to their business needs. The most widespread and effective ones are Scrum and Kanban, according to Gartner.

Agile methods
Source: Gartner Research Circle survey on Agile in the Enterprise.

These practices are leveraged in line with a team. However, it is not enough. To have a competitive advantage on the market, one should adapt within the entire organization.

But without a clear strategy, it becomes more difficult for businesses that aim at scaling Agile to forecast results, build trusting relationships between teams, and focus on core activities.

Let’s take SAFe, an agile adaptation that is used for large transformation programs. In the heart of it, one can see the equality of ALL team members, so that each participant promptly realizes the business goals and knows, which actions to make to reach them.

With SAFe, you can release high-quality software faster, but it’s not only about cost-effective development. It helps the company to expand its forces due to a prudential and flexible approach to re-imagining the mindset. SAFe engages all employees, along with the top management and C-level reps.

This is how it becomes easier to increase team motivation to care jointly about the main project goal and raise responsibility for the overall result. On the other side, it helps adapt products to rapidly changing market requirements.

Speed up with continuous testing

Those standing on the DevOps side of things get not only flawlessly working apps, but also a strong increase in teams’ performance and the release cycles reduction. Why so? Because of DevOps core principles of decreasing costs, expanding automated operations, and improving configuration management.

Continuous testing (CT) is that one part helping test early, often, and faster, consisting of three essential parts:

  • Continuous integration allows providing regular code updates (up to several times per day). At this stage, QA specialists perform code-level tests (unit and integration checks).
  • Continuous deployment ensures code roll-out after adding amendments and can be automated, followed by end-to-end tests to check each new functionality.
  • Test automation speeds up the processes and helps find bugs early in contrast with manual testing, which can be pretty much time-consuming and hard-to-perform.

Moreover, running autotests in parallel reduces the testing cycle time and allows getting quality reports in a matter of seconds.

While testing IT solutions, an engineer can design an autotest for the needed functionality, and it can be carried out on different platforms, browsers, devices, OSs, and more simultaneously.

Throughout upcoming releases, specialists save precious time for more creative tasks (ad-hoc, exploratory testing), as they do not have to write new scripts. The value is clear: development cycles decrease.

It should be noted that automation brings a high ROI when the project is long-term (6+ months), and software business logic is occasionally modifying while functionalities are constantly tested. However, automation isn’t a silver bullet. Imagine you have a feature that is to be checked frequently and isn’t likely to change in several weeks. This test case is worth automating.

So, what can you get by adopting continuous testing?

  • Enhanced software quality
  • Sped up time to market
  • Minimized number of defects
  • Accelerated work operations
  • Increased team motivation
  • Early feedback from end users at the earliest SDLC stages.

We still hear a misconception that there is no place for QA if the code is not written. “Shift-left” strategy is just about onboarding QA specialists at the initial SDLC stages. This is where they start studying the requirements, app’s architecture, and writing test documentation that provides fixing possible inaccuracies even before the code is prepared. It goes without saying that the developers’ time is wisely saved. There, the requirements are tested to make sure there are no ambiguities and discrepancies, helping create a useful guide for the code design.

Moreover, CT and “shift-left” testing are not the same things, when the first can be performed at any stage, and the second is focused on the first steps of the software development life cycle, such as requirement collection and analysis.

Summing up

To drive rapid, tangible results and get substantial value even under unstable conditions, we advise concentrating on shortening product delivery time. By implementing Agile and DevOps practices and setting a well-tuned workflow process, one can enhance the software lifecycle and save the development time sustaining top-line growth.

Would you like to speed up the delivery process without compromising the software quality but now sure where to start? Get help from our QA experts.

If you’re finding it challenging to achieve the desired level of test automation, rest assured, you’re not alone. Here at a1qa, we often hear this described as a pain point or challenges to companies of all sizes.

Despite that, it breaks all records of being one of the longest-running QA trends. Over the years, companies that implement test automation have experienced added value when doing so wisely, and are now reaping the benefits of QA.

The popularity of automated testing has accelerated particularly high growth in recent years due to the global response to the spreading of COVID-19. Ensuring productivity and optimizing processes with minimal casualties has quickly become the top priority.

In this blog post, we’ll focus on the test automation side of things, answering the question, “Is test automation worth starting?”

Test automation in Agile

With a value of $12.6 billion in 2019, the global automation testing market is expected to be worth $28.8 billion by 2024. Experts say that this growth is driven by the increasing adoption of Agile and DevOps methodology in the software development lifecycle.

Automation market growth
Source: MarketersMedia statistics

By adopting iterative and incremental ways of working, an agile environment and test automation go together like cookies and milk, reinforcing each other. The latter soon becomes an essential strategy for businesses to maximize the speed and efficiency of their software delivery.

The key question here is, would you prefer to think in the long-term perspective and build a long-term solution or solve the urgent QA-related problem right away?

Under tight deadlines, the obvious solution is to apply a one-off strategy. But what if these strict timelines happen all too often, and operational tasks are also continuing? Will it ever be the perfect time to start creating a long-run QA solution that can pay off in perspective (cheap, fast, and simple) and eliminate the human factor once and for all?

There is no easy answer, although strategic development requires pushing the boundaries and making cost-effective decisions to succeed in the future.

Test automation is one way to speed up, evolve, and keep pace and quality with the modern digital users’ life, helping to deliver the software products at the needed time with the required technical health.

56% of the latest World Quality Report respondents noted a reduction of test costs achieved through test automation, meaning that applying this effective framework helps gain better ROI by performing QA processes faster.

To adopt automated testing at an appropriate level, focus on the age-old indicator of total cost of ownership, and realize when it can save the day without becoming a burden.

Embracing benefits and removing difficulties

Integrating test automation into the overall development lifecycle is a great way to start. To provide the maximum benefit from the software, adherence to the shift-left approach is one of the best ways to decrease risk and eliminate the number of costly bugs from the get-go.

Once the test scenario is automated, no human involvement is required. This eases manual efforts, each test automation engineer can run them at any time, and in case of amendments in the application business logic, make minor updates within the autotests. By performing more cases and eliminating the possibility of human error, one optimizes test coverage and reduces the time required to get feedback on the software quality.

Test automation is not only about replacing manual tests, but also an opportunity to take QA to the upper level and provide better results within DevOps and Agile ecosystems. At a1qa, it has reduced the total testing time by 20 times in one of our projects.

No doubt, test automation requires deep knowledge, appropriate tools, and a new mindset that means quality should start in the early phases of SDLC. How do you get the most from the adoption of test automation?

  • At the preparatory stages of test automation implementation, define the core business goals (the fewer, the better) to ensure your priorities are right and correspond to the business playbook.
  • Choose the toolset depending on the pros and cons of each instrument. This will help you pick the best of the wide range available, from test automation and CI tools to instruments for coding and creating quality reports.
  • When moving forward, leave any fairy-tale expectations in the past. Test automation is made to bring results, but the effects of this won’t always be immediate. It’s worth mentioning that it can be applied if the software product operates smoothly while the functionality is checked on a regular basis. Create a solution that can help you track KPIs when heading towards your main goals and think of test automation as a broad space, not a capability.
  • Test automation experts should delve deep into the tested app, the latest trends, tools, and solutions to know their industry inside out and improve the expected results.

Automated testing in DevOps

Businesses are measuring continuous testing (CT) effectiveness via user feedback and business KPIs. Received feedback early and often, allows making code changes before the software release occurs.

Test automation is a stand-alone discipline as well as at the heart of CT, meaning it’s vital to perform checks constantly throughout the product lifecycle and the entire continuous delivery (CD) process. Usually, it starts early in the pipeline and occurs at every stage of the development.

Though, in some cases, it can be conducted in parallel or before the development activities. Autotests are designed when creating the feature, so it’s easier to evaluate its quality after the development process has been completed.

We can achieve that for two reasons:

  1. By the end of creating a feature, the test scenario has already been run.
  2. The autotest is launched after the developer has implemented the feature.

With CT, automation integrates smoothly in the CI/CD pipelines and helps precisely assess business risks with each potential release version, delivering the product at the right time with no critical bugs.

Bottom line

Faster releases. Higher quality of the product. To achieve these goals and get a forward-looking QA solution, businesses are doing their utmost to adopt test automation as early as possible.

A promising discipline, based on an insight-driven approach to its implementation, test automation can help you to get a high ROI without re-doing QA activities.

Are you re-thinking your business scenario to optimize processes and stay competitive in a post-pandemic world? Ask our experts about how to implement automated testing wisely and get an increase in software quality in 6 months.

We are all people and care a lot about our money – don’t even argue. When creating financial technology (fintech) apps, companies are mindful of the way we spend and save money and are knocking themselves out trying to make day-to-day used software more reliable, accessible, and simple.

With no surprise, end users are moving their financial activities to mobile. The App Annie’s State of Mobile Report 2020 shows that consumers used finance apps more than 1 trillion times throughout 2019. We cannot deny the role of mobile in the everyday management of our finances starting from mobile banking to payment apps. Smartphones, as well as smartwatches, are literally squeezing out plastic cards from the market, and consumers do not mind.

Fintech businesses aim at delivering products or services driven by innovation. Developers try to streamline user journeys of working with mobile apps. Just adding the features of a finger or facial recognition and contactless payments helps meet consumers’ expectations multifold.

Due to the adoption of AI, ML, RPA, from the end-user perspective, the mobile experience is becoming quite alluring allowing you to forget you are using a fintech app and imagine it is a social media software or a game. In addition, by personalizing communication with customers’, businesses get a raised engagement.

So, we see the power of fintech apps. However, with the financial software complexity, the more force you get, the more responsibility one should take for its development. Complexity – what are we talking about? Financial technology manages, processes, serves, and delivers vital user data that is considered to be private and sensitive (credit card info, social security numbers, etc.).

The financial industry, as well as healthcare and government, is a highly regulated environment. Surprisingly, organizations working within such rigorous regulatory requirements have a higher cost of a data breach. With $5,86 mln of average data breach total cost in the financial industry, it is the second highly-measured industry after healthcare ($6,45 mln).

Data breach by industry
Source: IBM Ponemon “Cost of a Data Breach” report 2019

With all that, fintech applications – be it a mobile, web, or other software types – should get special treatment of QA. To know more about quality assurance significance and which testing types we recommend each app to pass through, keep reading.

Quality assurance in fintech: Boiling the ocean

Software defects that are seen and found by users not just irritate them, but scare that their private and financial data is under risk. Also, fintech products are diverse and can entail multiple financial areas like payment systems, lending, mobile banking, investment, and many more.

Therefore, they have to obtain a customer-centric testing strategy, which should take into consideration the following aspects:

  • Data confidentiality and security of private and financial info
  • Compliance with regulatory issues for financial transactions
  • Transactions processing process peculiarities
  • Users’ request processing speed
  • Multi-level functionalities
  • Accessibility to all potential users
  • Hard-to-handle complex customers DB
  • Multiple variations of used devices for accessing apps
  • Possibilities of security threats and breaches

Denis Kulchavy, Director of banking systems testing department at a1qa, provides his opinion:

“While giving significance to QA and software testing, companies can offer their consumers tech-oriented software products tested specifically for the selected target audience. Apart from providing error-free code, the QA engineers can help reduce efforts and budget.

For the customers that are new market-makers, the businesses can increase delivery speed, put in their hands a high-quality software, and get the improved financial experience.”

7 testing pillars of a basic fintech application

As with any other software product, financial technology products should pass a range of testing types. Bearing in mind their multi-tier functionality, we will get to the bottom of each check.

1. Functional testing

Testing fintech app functionalities is a huge concern, which differs a lot from classic software testing scenarios, as it includes at least work with financial transactions and sensitive data. A QA engineer should explore the app from inside out and delve really deep in the BFSI area itself. And it is logical to get that ALL possible test cases are to be envisaged covering alleged risks in the features.

To ensure the app meets the requirements, testers are also to assess the level of interactions with other systems and software components.

2. Security testing

This is the ever-evolving issue in fintech app checking while using and storing personal, financial, and banking information of the consumers. Due to third-party payment gateways and money transfers, the system becomes a garlic bread for hackers. Not to let them steal the data, testing veterans conduct pen testing allowing perform the ethical hacking when thinking as a QA engineer but acting as a violator.

This is how it becomes clear how the app reacts to cyberattacks and helps find areas of vulnerabilities or risks.

For the 9th a1qa summer professional conference, our security testing specialists prepared a presentation based on the real project. Having worked with the client’s online banking system, the experts have found some critical vulnerabilities connected with brute-force attacks. Have a look at the highlights below.

Brute force attacks by a1qa

3. Data protection

Hard to imagine an industry that uses data more frequently than in financial technology. Said so, protection and managing all information is an essential question to be answered.

Databases should be tested for integrity, smooth migration, and quick loading. Creating a realistic set of data requires a holistic approach, as a tester has to always remember about the security of info.

4. Compliance checks

As a well-known fact, financial companies must work with respect to a regulated set of rules depending on the geographical or industry zone. For collecting or processing the European Union’s residents’ data, we talk about GDPR. In the United States, the CCPA (California Consumer Privacy Act) adopts the EU rules for California residents, Gramm–Leach–Bliley Act (GLBA) sets privacy and security requirements, the State data breach notification laws empowers all states to inform customers about security breaches involving personal information.

And compliance testing of a fintech app helps ensure it meets the regulation staying attentive to frequent amendments in legal provisions.

5. Performance testing

For mission-critical applications (and those developed within the financial technology industry are kind of this), load testing should start early within the SDLC. With the shift-left approach, it is more cost-effective to fix the identified software bottlenecks and care a lot about the quality during all development journey.

By stressing the app with a specific expected load, the QA engineers get the results on possible performance impact and can assure that the system can provide the necessary speed for processing user requests.

The challenge of load testing – setting up a fintech environment – can be easily solved through the implementation of the appropriate toolset, which can help enter high-security parts of the infrastructure.

6. Accessibility testing

While assuring the quality of the fintech app, the QA specialist will make sure that the software cares about the needs of people with disabilities (including visual, cognitive, auditory, or physical impairments) and allows their alternative access to your app.

7. Test automation

Automated testing helps pass the exhaustive testing process full of repetitive tasks faster by eliminating manual checking of user flows and scenarios. With forward-looking test automation approach and the right tools, more critical bugs can be found before go-live to provide quality at speed.

These are the main testing types that are to be included in the testing strategy while working with financial technology software. It is also important to conduct regression testing to ascertain that any changes enhancing user experience haven’t damaged the security, accuracy, compliance, and other issues and wisely automate it as much as possible.

Along with that, checking the usability for boosting user experience and ensuring rigorous compatibility with different OSs and environments are important too.

Testing services for fintech apps

Summing up

Over the years, we have seen technology hitting almost every industry, and BSFI is not the exception. Thanks to consumers, financial and other companies try to cater to them applications that can ease their lives.

Financial technology software will always be in dire need of quality assurance helping launch a bug-free and highly competitive product.

Software testing leverages its force to find the mistakes, their causes, and ascertain they are fixed before hundreds or thousands or more end users have started to work with the system processing and serving sensitive data. To get confident in the fintech app’s quality and readiness for showing the world, write us a note to get a consultation on QA-related problems.

Every pre-New Year season is the high-productive time to plan things big and ensure that you are fully packed for the upcoming season. This is the very time when tech experts cannot wait to compare their QA expectations to the predictions.

So what is the running theme for 2020? Let us recall last year when the loyalty of the values-driven consumer was the foremost priority. By now, the front-row seat goes to achieving business growth. However, you should not be disappointed: providing consumer satisfaction or detecting defects before they release into production is still incredibly important.

QA and software testing objectives

Source: World Quality Report 2019-2020

Want to know more about key QA trends and recommendations for the upcoming year? Keep reading and identify the main points for the coming year.

Keep aligning QA with Agile and DevOps

We have been writing about this idea throughout the year and are repeating ourselves now: achieving high quality when developing applications is a challenge. Once you have started the continuous improvement, this process will be interminable.

How to provide updates at a faster pace and increase agility as well? Of course, implement Agile and DevOps. According to the latest World Quality Report (WQR) 2019-2020, only 1% of those who have gone through the adoption claimed that they haven’t faced any problems. The others admitted that the biggest issues that slow down the progress of successful Agile and DevOps realization are operational and business priorities, the technology stack, and the skills needed to work with them.

If the company has a clear vision of what its success should be like and what the main needs are, it will be painless to harmonize Agile and DevOps with the business.

The main challenges in applying testing to Agile is a lack of test environment and data and inability to get the right level of test automation. When the companies become more Agile and DevOps, they need smarter ways of automating and should give added value to testing’s role in the development cycle making it a part of the pipeline. For this, they need to onboard talents having the right skill set and train those specialists that don’t.

In line with the WQR, over half of the companies admit that they are satisfied with their skill levels in each testing area whether more than a quarter does lack skills in each of the aspects including test automation, performance, security, and more.

Focus on AI and Ml to bring efficient processes to the place

Initially, it might appear that last year the IT world representatives seemed to be very excited about AI comparing with this year. According to Forrester’s surveys, only 29% of global developers have been utilizing AI or ML software during 2019.

What about software testing? In 2018, 57% of the interviewed for the WQR said they applied AI in QA activities to help the teams test better, whether in 2019, the number is 42%.

Let us take a few minutes to see if “AI and everything” are that bad. Is seems that people still believe in AI but they are becoming more realistic about this issue and are only in progress of realizing the artificial intelligence landscape. In the latest WQR edition, we also see machine learning coming to the arena with double force. Have a look at these statistics: 58% of internal processes are using ML, which is almost double higher than the percentage of AI for that role.

However, AI is still a significant part of QA and will probably unleash its potential in the future and will most likely be applied to mitigate the risk of defects and areas of risk, create smart dashboards, etc. Talking about the talents that apply AI in QA, many companies have their in-house AI team but about 60% of respondents prefer to onboard external specialists. By now, AI-related skill set within QA has to be further expanded to get new knowledge in test automation, test data management, and so on.

Will AI keep its positions in 2020? IDC predicts that in five years, at least 90% of new apps versions will include embedded AI features. Though, Forrester assures we are to expect the last peak in AI funding in 2020.

Rethink test automation: make it a business-driven platform, not a capability

Test automation is not leaning back but it’s still a complicated activity. With the apps changing too much with every release, automation cannot keep up with this speed, and 65% of WQR respondents prove this statement. More than half of the IT representatives have difficulties in providing stable test data and environment not possessing enough skilled test automation talents.

Still, test automation can result in multiple far-reaching benefits.

Test automation advantages
Source: World Quality Report 2019-2020

But to change “CAN” into ”WILL”, next-generation automation engineers have to expand their development skills, knowledge in RPA (robotic process automation), TDD, ML, API, and microservices. As soon as the companies are ready to have the right people with the needed skills and to increase the amount of automation, it will be possible to reimagine it as a mature intelligent platform that will help focus QA on contributing to business values.

Pay special attention to security testing

This year, the importance of security was taken to the next level, and QA engineers are to assure with special accuracy that only secured code is deployed to the production.

It goes without saying that understanding of security issues is deeper than it was before. Therefore, security testing should probably show good results in being automated more than other testing types, right? Strangely, it is not. Relying on the WQR statistics, only 13% of security checks are automated, and that is the room for improvement.

Companies should dedicate more resources to getting over security challenges and ensure the safeness of the customer’s data according to GDPR, CCPA, and other protection rules. What can we do? Increase test automation adoption, run more tests quicker, and shift security testing left to reduce risks.

Reconsider test data and environment management

This year, we see that test data and test environments management continue to be quite challenging.

According to the WQR, only the third of companies test on permanent test environments. But what about their cost? Comparing with the last year (39%), 60% of the interviewed suppose the costs to be too high. Though, every cloud has a silver lining: test environments are becoming more visible and available.

The splinters of the test data management are to keep the information consistent for running the test scenarios and make sure it complies with various data regulations being anonymized.

In 2020, the companies should raise awareness and visibility of test environments by onboarding the right skills, try to build a CoE for test data management to create and maintain real-time test data from production systems.

Below, you can see the brief report made by the QA specialist at the annual a1qa summer conference on how to benefit from test design techniques.

Desıgn test techniques

Optimize QA costs

4 years ago, 35% of the budget was given to QA. In 2019, the percentage has decreased by 12%. Should that mean that software testing is not one of the most crucial IT budget areas? No.

In 2015, when companies were investing that much in QA, it was a long-term strategy that resulted in getting better results from new tools and techniques adoption. An increased amount of releases, delivery of quality at speed, and other factors that help achieve business needs are those items of expenditure that do determine the software testing budget.

The final word

As QA is becoming more business-focused and embedded with everything, teams have to expand their capabilities across test automation, test data and environment management, bearing in mind AI and security issues.

Have QA-related challenges? Drop us a note to get a free consultation with the a1qa specialists.

For the moment, companies strive to win end customers’ attention in all sorts of ways. Digital transformation was one of those processes that tremendously changed this attitude. Building long-term relationships with end users and making them stay with your brand is essential for every company that has a software product.

The products differ. What about CRM that has become the largest of all software markets by 2018 according to Gartner research?

CRM – a strong technological system – can be also considered a unique strategy helping companies improve customer management and achieve greater business goals.

In this material, we are talking about our experience in testing CRMs and highlighting some useful advice on how to make the QA process more efficient.

Preventing major perils of CRM functioning

In the ever-growing IT world, the cost of one little CRM software mistake can take its toll and strike many business areas including finances (low ROI, up to market share loss, and more), customers (e.g. dissatisfied clients, decreased time to market, ropey brand reputation, and other), etc.

When can low-quality CRM damage the relationships with the customers?

There are many reasons for CRM failures be it a poor business need setting, unstructured planning, implementation missteps, or lack of change management.

Missed appointments because of non-working notifications, late arrival of goods as a result of wrong delivery status – the list is endless. These cases can dishearten sales, marketing, and other departments from using the system at all.

For this reason, after a clear goal-setting and deciding on a shared company vision about CRM, it’s high time to think about delivering a strong software product. No matter what target audience is involved in using CRM – they expect you to roll out a flawless application.

Why should you take action and start improving the system quality?

The CRM, which is tested incorrectly or not tested at all, is vulnerable to numerous mistakes, which can take an impact on your work. The unfound and unfixed defects can bring an erroneous impression on the customer relationship management process. This can result in wrong decisions leading to the loss of clients. At the time, your competitor utilizes top-notch software to build long-term relationships with the customers and boost sales.

Indeed, the vast majority of CRM failures can be exposed during the accurate QA process. To organize the checks correctly, create a clear test strategy, onboard skilled industry specialists, and go further.

What should a successful CRM testing embrace?

To bring impressive results, CRM checks should encompass the main aspects of smooth system functioning.

  • Data accuracy

It makes sense to prioritize data checks, as high-quality customer data management (CDM) is the heart of your system. While testing the data warehouse (DW), the QA engineers assure that the system is not filled up with invalid data. During data quality testing, the specialists ensure whether CRM processes data as expected: no duplicated or lost data; no hidden data becomes public; no inaccurately reflected or sorted data.

Moreover, as soon as you have some amount of data migrated to the CRM platform, you need to make sure data can move around freely.

  • Functionality

When you want to ascertain that all the required functional ranges are processed accurately, go for functional testing.

Some CRM system features that ought to be tested by QA engineers include smoothly running user permissions, absence of data mismatch of users with similar names, receipts-specific aspects (e.g. right name of the brand) as well as the saved connection between stores.

  • Performance

Are your team players waiting 30 minutes for each report to generate? Performance testing is here to define the level of platform operability and help improve the system to achieve the desired level of load handling. The QA team will identify whether the system can cope with hundreds or thousands of simultaneously working users, will explore parameters that influence performance, and provide its recommendations for improvements.

  • Security

If the terms GDPR or CCPA are not first-told, there is no secret for you that each CRM should fully comply with data security arrangements. It is about the system comprising a high volume of confidential data including established for ages client base that ought to be secured.

The need for security testing becomes more considerable when a vast array of employees and institutions apply for CRM. A correctly settled checking process helps ensure that the data is well-protected against unauthorized access and cannot be damaged or lost.

  • Integrations

In CRM, a large amount of information is transferred to the ERP platform, financial system, DW, and many more. In a chase to avoid pitfalls, the QA team conducts integration checks and ensures that CRM data remains consistent during data pass and new adjustments are available in the connected platforms.

Another important moment: while developing customizations, be sure the code of the introduced ones is compatible with the existing CRM code and is not hindering the system performance.

  • Regression

Custom-developed improvements can create more new defects. After adding even a small adjustment, one should necessarily ensure that the code of the newly introduced feature hasn’t disturbed existing software functions. Through this testing, the QA team will permanently verify that your CRM works smoothly after all changes and is still stable.

Test automation? Yes!

It is an indispensable assistant in long-term projects helping save time and increase ROI by developing test scripts that can be applied in regression testing. Test automation facilitates performing lengthy QA activities and those embracing the huge scope of data.

Have a look at the process of how the a1qa specialists introduced test automation on the project with the client – a US-based manufacturer of home appliances – and helped him save 90% of manual testing efforts.

Test automation report at the 9th a1qa summer conference

Source: the presentation from the 9th a1qa summer professional conference

What to expect in the future?

Based on the latest Gartner’s technology predictions for CRM and best-in-class customer experience, we are sure that awareness of trickiest CRM testing cases can help understand the process better, apply for demanded service, and not be overwhelmed by software specifics.

The research and advisory company states that organizations shouldn’t be afraid of innovations like AI and ML. Together with AR/VR, they are revolutionizing sales and customer service.

To strengthen at minimum one basic sales process, 30% of all B2B companies will adopt AI by 2020. Besides, customer service organizations implementing artificial intelligence in their multichannel customer engagement platform will enhance operational efficiency by 25% by 2025.

Does your CRM system need to be diagnosed? Our team of experts will jump-start your move to the flawless software.

Today, software testing is an integral part of the development process. To reduce the time spent on testing, many companies opt for test automation. However, automation capabilities move beyond speed increase and include test coverage enhancement and overall QA costs optimization in the long run.

Moreover, test automation is a well-tailored process with defined stages. In this article, we will talk about the importance of this service and will highlight the steps to apply it correctly.

  • Determine the scope

Any process starts with the definition. Therefore, before implementing test automation, you should determine the automation scope. When starting tests development, a QA engineer should first define the order according to the tests’ priority rate.

  • Prepare to automate

Having quite profound experience in test automation, I can say the following: automated tests should cover the most stable part of the functionality and the one that is tested for about 3-4 times per week.

As a rule, smoke tests (or other regression tests) are chosen for that very purpose.

  • Select tools for automation

As soon as the scope is defined, a QA engineer should select test automation tools. The tested interfaces define the package of applied tools. Different types of interfaces presuppose different tools’ range.

There is no any one-size-fits-all solution. The choice of a test automation tool will depend on the technology the software is built on. For example, QTP does not support Informatica. That means the tool cannot be used for the software. We prefer the most reliable and proven solutions: Selenium WebDriver, Coded UI, Ranorex, TestStack.White, Appium, Xamarin, and many more.

Having decided upon the tools, testers get to framework implementation.

  • Develop the framework

The framework is the basis for further automated tests’ development. It provides an opportunity to optimize test development efforts by re-using the code. You can utilize any of the ready-to-use frameworks presented on the market, like the Robot framework for Selenium.

The usefulness of frameworks is hard to underestimate. Thanks to frameworks, it’s possible to maintain consistency of testing and improve re-usability. You can also count on minimizing code usage and improving the structure of tests, which is a perfect scenario for long-term projects.

  • Configure the environment

All the tests run in the environment, which is to be well-configured. Upon this step, you should create and support the environment to successfully run automated tests and store the results.

Test automation will require test data, which means you are to prepare the set of files and test accounts beforehand. Otherwise, you tackle risks that may damage the process and provide you with irrelevant test results.

Test automation process
  • Start to automate

Eventually, when all the preliminary preparations are done, testers can get down to automated test development. A regular process of providing new automated tests includes the following points:

  1. Selection of the manual test case according to the stated priorities
  2. Code writing for the automated test
  3. Adding the automated test to the debug test execution
  4. Adding the automated test to the test execution for newly created builds.

As well as analysis, the tests need support, which presupposes the process of updating automated tests along with the updates of the interface and/or business logic.

When the tests are launched, they should be monitored. You cannot let them go along without tracking the process. While monitoring the automated test, remember to take into consideration the following aspects:

  1. Automated test coverage, cost per test
  2. Useful vs. irrelevant results after test execution
  3. Cost per test
  4. The scope of support in comparison with the number of executed tests
  5. Economic effect (ROI, return on investment).

Tracking the process, keep in mind, that test automation is much more than computers launching test programs. It is also delivering information about quality.

Ultimately, mastering automation can significantly increase your business value. Automation includes many factors that need to be understood and addressed before the start of the process. Follow the main points to avoid the risks and get your benefits.

Alternatively, you can entrust this process to experts in the field of automation. Contact us to get advice on integrating automation into the testing processes of your software product.

In this blog post, we want to continue the conversation about the main aspects of the test automation service. Let us move on discussing how AI can help make automation more effective and address the common myths alongside with the business benefits one can expect at the end of this journey.

Common test automation misconceptions

Many people consider the automation of tests as some separate area of ​​knowledge not related to testing at all.

Performing automation with wrong assumptions can provide poor software results. This, in turn, can lead to more misconceptions. So let’s address some best-known myths to be able to distinguish the truth and lies.

  • Test automation is always more efficient than manual testing.

In fact, there’s no winner in the automation vs. manual testing debate. Each technique has its own pros and cons.

Manual testing plays an important role especially at the initial stage of development when automation cannot yet be achieved due to partial project implementation. On the other hand, when you need to conduct testing very swiftly (hotfix checks), manual testing can also take a leading part because automation cannot be achieved in a too short period.

Alternatively, if the requirements are constantly changing, it is also difficult to implement or apply automation to all requirements – this is where manual testing re-emerges as a major actor of this testing play.

In the end, both test automation and manual testing can co-exist, especially if it’s unsustainable to rely just on manual testing (for instance, when working with a huge amount of data, the human factor should be eliminated).

  • Automation completely replaces human interaction.

Manual testing is best suited for tests where you need a person’s opinion, like usability tests and exploratory checks. Automation is better applicable to repeated tests, tests with a large amount of data, or tests that need to be run very often (for example, regression tests). Automated testing allows you to reduce the cost of manual testing, but only to a certain extent, by automating tasks that were mentioned earlier.

In any case, the automation solution demands regular support and a well-considered approach. Manual testing requires such skills as knowledge, experience, logical and analytical skills, creativity and other aspects that can be covered only by a human, not a machine. These skills cannot be replaced by automation.

  • With automation, it’s possible to achieve full test coverage.

Yes, by means of thorough testing, QA engineers can improve test coverage. Nevertheless, due to the changing requirements (and it’s a normal thing!), there is no such a practical way to get this goal done.

Instead of aiming at reaching 100% coverage, it’s better to pay more attention to the most critical areas of functionality and conduct automation more wisely. Sometimes one can spend a lot of money on automating what doesn’t make sense to automate at all, so the most intelligent approach is highly appreciated.

  • Test automation can help catch all bugs.

Automation scripts check what they’re programmed to check. All tests can be successful, still, some defects will remain unnoticed, which may give a false impression on the quality of the product itself. That said, automation can prove the presence of a defect, but cannot prove its absence instead.

Also, as it was mentioned in the previous part of the article, after adding new functionality to the existing one, automated tests can help make sure that the current functionality hasn’t broken (and provide these results very quickly). However, the number of regression defects is a little less, than the number of defects found in newly developed functionality.

As it was stated in the WQR 2018-2019, bringing together AI, ML, and analytics and their active use in conducting smarter automation will change QA and testing in the coming years.

With this in mind, let us discuss how one of the main QA trends to follow in 2019 – artificial intelligence – is shaking the test automation process.

Effect of AI on test automation

In the most general, artificial intelligence is a technology that replicates human-style intelligence processes by means of computer systems. This terminology is known as one of the hottest buzzwords in the software sphere (maybe after Agile and DevOps).

True AI empowers the QA teams to be more productive, as their focus is shifted away from repeatable tasks toward creativity and innovation.

How does AI can drive automated testing?

Without a shred of modesty, it is changing all main aspects of automation by enhancing

  • Creation of tests (making this process fully autonomous using AI technologies).

AI automatically locates and identifies hundreds of selectors, analyzes the DOM state, provides page object recognition, and more.

  • Test execution (even complex tests can take minutes to execute from everywhere around the Earth, from any device, with any bandwidth, and in all types of environments)
  • Maintenance (AI can help by the means of self-correct/-healing tests, computer vision diagnosis, and others).

AI-powered testing also transforms businesses resulting in creating more stable suits, releasing software faster to meet end-user demands, and greater product outcomes.

When we bring AI technology and test automation together, the testing capabilities become infinitely larger. According to the WQR, 45% of respondents use AI for intelligent automation in testing.

The survey points out that one of the keys to making test automation more effective is to implement AI in automation. The engineers need to decide what to automate, what not to automate, what to automate first relying on principles of smart test automation. This is where the smartness or the use of predictive analytics re-emerge.

There is also an increasing focus on intelligent automation, which is expected to accelerate speed-to-market and eliminate human errors.

Possible business benefits

Involved right, test automation can bring back large amounts of effort and time invested. Nevertheless, business benefits are not limited by these advantages.

The WQR showed that the respondents give a higher weighting to test automation comparing with the previous years. They have highlighted the following advantages:

Benefits realized through test automation
According to the World Quality Report 2018-19

Summing up

Test automation goes a long way toward helping ensure a high standard of quality at all points of development and QA processes.

The trends in this sphere-like predictive analytics, RPA, are changing rapidly, and we believe automated testing to become smarter and even more popular.

Creating a successful test automation strategy and adopting this service properly can help take full advantages of test automation potential and change your business to the best.

Request a free consultation with the a1qa engineers and find out if you need to increase the focus on test automation to solve quality challenges.

Within the last 15 years, the role of test automation and its purposes in IT have significantly extended. From focusing on shortening testing times, now it strives to reach better coverage and more effective usage of test cases.

This can be narrowed to one concept – the so-called “quality at speed.”

Although, the level of adopting test automation is extremely low: in conformity with the World Quality Report, 61% of the interviewed IT specialists emphasized they have faced difficulties automating their QA activities.

The reason is clear – the applications modify too often and too much with every release. Notwithstanding, this proves their endeavor to build a robust and smoothly working software test automation product.

This is basically pure truth. In this article, we will define whether test automation is a “silver bullet” for IT business or not.

Test automation basics

As time goes by, test automation is focused on becoming smarter and more effective, as the confluence of AI, ML, analytics provides the systematic change in the benefits it can deliver.

To achieve valuable results of the projects, companies should consider that automated testing is not about replacing manual testing or getting a supplementary reduction in costs. In the most general sense, it is aimed to deliver quality at speed, take QA to the upper level, and make DevOps and Agile provide greater results.

Broadly speaking, we can divide test automation goals into 3 items:

  • Process-specific goals (faster time to market)
  • High-level goals (LTV – lifetime value)
  • Revenue-based goals (costs).

When considering the targets more thoroughly, we’ll say it helps achieve the following local SDLC values:

Test automation values

The problem to get the utmost of test automation lies not only in implementing the service but also in adopting it successfully. To build the process properly, one has to delineate when to automate and when it won’t work out.

To automate might be a good decision whenThe software testing should not be automated if
Saving time is your top priorityTests require human intelligence and intuition
Your project is a long-lasting one or consists of similar small operationsThe process is limited to ad-hoc or exploratory testing
Tests should be run for every build of the applicationCustomer’s requirements (related to existing features) change oftentimes
Test cases are tedious and take a lot of time and resources to be executedIt’s one-time testing
Load or stress testing is carried out 

Striking a balance

Manual testing is still meaningful in the QA process. That said, in many cases, it is no longer enough.

To speak generally, conducting manual testing takes physical time and effort, that’s why it can be extremely wasteful for continuous testing.

Meanwhile, test automation increases the speed of testing and saves resources. It reduces the number of tests that have to be run manually (for example, checks of multilingual sites) but does not eliminate it altogether. Though, while increasing overall test coverage, more time will be needed for maintaining test scripts.

A flawless test automation solution should be easily maintained. Even if you have about 5,000 automated tests, there is no need to spend roughly 5,000 hours to make it work.

Certain cases simply don’t mesh themselves well to automation.

  • UI testing. When conducting the display checks, manual testing will show how well your UI is in accordance with end-user preference, will provide a close connection with consumers, and help understand the problem on an emotional level.
  • UX usability tests. They provide the answer from the consumer perspective if the application is easy to use or not.
  • Exploratory testing. It is defined as a type of checking where QA engineers test the application, discover, investigate it on the wing, but test cases are not created beforehand.

It’s perfect if you can build an optimal duet of manual testing and test automation: when they do not diminish the value of each other – instead, perform testing in close cooperation.

Let us focus on some cases of such a successful “teamwork”:

  • You have an aim to accelerate the test results and release the new version of the product on the market.
  • Manual tests start where test automation ends.
  • There’s a large volume of regression testing, and the software product is launching frequently.
  • You involve both automation and manual checks to test different aspects of the same functionality.
  • Tests are “semi-automatic” and involve some part of manual intervention in order to proceed to the next set of automated tests (e.g., it’s an online store, and the purchase can be made by certain customers, which can be proved only with the help of manual intervention).

According to DZone’s 2019 Guide to automated testing, the shift left model is still growing in strength if to speak about automated testing.

Comparing with the results achieved in 2018, the number of respondents who begin automatically testing software at the development stage has grown by 12%. The number of the interviewed who begin automating at the QA stage has decreased by 9%.

What concerns manual testing, this is a little shift left: contrasting this year with the previous one, the percentage of IT professionals surveyed who begin manually testing software at the development stage has decreased by 2 points. The number of respondents who do it at the testing stage has increased by 4%.

At which stage does your organization usually begin automatically testing software
According to DZone’s 2019 Guide to automated testing

What to automate and where to go the “manual” route?

Let us define three main factors that should be considered in this case.

FactorAnswer the question
ROI (return on investment)Do the resources spent on automating a specific scenario worth the profit derived from it?
Test complexityCan it be automated? Does it make more sense to leave the test as a manual one?
System stabilityAt what level are the application and its parts stable? Can it be covered by automated tests? Where manual testers should intervene due to the frequently changing functionality?

Clear and visible intent of test automation

If conducted accurately, test automation can be quite lucrative. We will discuss the advantages that can be reached from automated testing a little after, but now we don’t want to miss the other side of the coin when test automation just won’t fit well into your project.

What are these traps one needs to consider?

  • The amount of new regression defects is slightly reduced comparing with those detected in the new functionality.
  • Implementation of automation is not a one-off effort, as you need to spend time to keep the automated checks relevant and get the most leverage from them.
  • Sometimes the results of testing are needed in a matter of hours, especially speaking about the checks of the newly introduced features. In this case, it can be more convenient for the project to move to manual testing and get the results ready ASAP.

However, there is no secret that the benefits of automated testing delivered to the project are clear and substantive. Let’s name some of them.

Test automation advantagesDescription
Huge ROIDespite the fact it takes some resources to write test cases, the ROI of this approach for wide-ranging and long-lasting projects can be enormous. This can be attributed to the ease-of-use of automated tests: they are adjustable, have a reusable nature, and can be applied in various ways.
By implementing automation, one can dramatically reduce the cost of each test hour and find more hard-to-detect bugs.
Quick feedback on application healthAutomation can give fast feedback concerning the state of the software product since it is revamped and assure higher efficiency of the dev team. It improves close integration between QA engineers, coders, managers, and more.
Earlier software defects detectionAs test automation helps augment the entire development speed, it becomes more cost-effective and much easier to identify the glitch and fix it in the early SDLC phase.
Time savingsAutomation of regression tests saves the time of the QA engineers to let them focus more on performing ad hoc testing and other testing activities. Furthermore, if involved properly, automated tests can be run with minimum or no human supervision.
Test data securityThe effectiveness of checks highly depends on the quality of the used test data.
Creating it manually is very resource-intensive, so testing is often conducted on copies of live databases.
Automated tests can be designed so that they create and receive necessary data, change them without affecting other data, and return to the initial state.
Fast speed of checks executionTest automation passes various steps quicker than a human does. This is particularly relevant for DDT (data-driven testing), as the same checks are conducted numerous times but with different data sets.

Test automation is the optimal way to fulfill multiple QA goals with effective resources and time.

It can be probably considered essential for organizations who strive to deliver outstanding software products and stay competitive in the industry.

Connect with us to build a result-oriented automation strategy for your business needs.

Without further ado, a1qa jump-started this year with fruitful and positive transformation in its story – from the complete revamping of a corporate style to gaining valuable experience while participating in the industry-specific events and receiving recognition globally.

This May has brought another significant shift – a1qa established the practice of conducting complimentary workshops held the world over to provide professional assistance in training and sharing insights as regards the QA and software testing niche.

The first two events dedicated to test automation essentials took place in Lisbon and were fully booked in no time.

We’ve compiled the answers from the event organizers about the values of the implemented practice for business development and smooth QA processes’ establishment.

What was the idea behind introducing this concept?

Throughout its development, a1qa has accumulated broad expertise stored in specially designed R&D centers that allow continuous enhancing of the data on the software under test and obtaining certification or improving qualifications for its employees.

At a certain period of the company’s development, we felt the strong desire and necessity to share skills with businesses to help them dive into the aspects of delivering high-quality solutions able to increase brand loyalty and foster the application of innovative technologies and best practices of SQA sphere.

How? By implementing customized workshops.

What was the format of the delivered events?

We at a1qa appreciate the agility and have a stake in providing intensive training of several types.

The first one is a half-day event tailored for a particular organization with an emphasis on the adoption of the discussed practices within the company considering its internal processes.

The second one – a customized full-day workshop for multiple companies where industry best practices are delivered in accordance with the chosen topic.

After the first two events, we may state: their interactive nature encouraged discussions of the most relevant issues regarding test automation deployment and CI/CD pipeline introduction.

Additional value for the members of the events lied in the opportunity to network and discover peculiarities of selected QA processes.

Why did you choose test automation as a topic?

Automated testing practice is of high relevance today as multiple QA tendencies strengthen the need for greater and smarter automation, whether it’s the adoption of Agile and DevOps or AI. Therefore, we wanted to dwell on certain aspects of the process to increase their transparency.

Except for the analysis of test automation values and their impact on business development, the primary focus was made on the processes. What are the peculiarities of a CI/CD pipeline? What is the structure of a test automation solution? How to opt for the proper toolkit? These and many other questions were examined. To clarify the process and see it inside out, automated test case samples were presented.

The structure of test automation team was also considered. A well-designed system of talent cooperation within a project results in a clear-cut and seamless implementation of the given objectives.

How did the audience receive the training?

We were glad to swiftly get the feedback after conducting both events. The survey results held among all the members have shown that 85% rated the workshop as useful, and almost all the participants agreed to take part in similar events in the future (93%).

What’s more, the guests have emphasized a1qa’s agility and flexibility in the process of organizing the events. In the scope of workshops, a1qa conducted an online conference with the company’s experts to provide accurate technical answers to additional questions regarding security checks and performance screening.

How do you see further advancement of this practice?

We’ll continue conducting and developing tailored events and highlighting tricky aspects of quality assurance and software testing. Why? We want to raise business awareness regarding the direct influence of QA activities over the product lifecycle and high-quality software delivery for improving end-users’ satisfaction.

Each workshop will be further complemented with diversified examples of real-life implementation of the chosen QA solutions to ease the overall perception and make the whole process even more beneficial.

Later on, we’ll add such in-demand topics as the setup of business processes, performance testing, quality assurance of mobile apps, test automation demo.

Afterword

a1qa would like to thank all the participants for their interest and active involvement in discussions.

We are already planning further workshops for executives. To take part in the events and always stay tuned, drop us a few lines.

According to the latest World Quality Report edition, 99% of IT executives and managers are using DevOps principles while deploying their applications.

The factor that will help derive the full benefits of DevOps is greater automation of development, QA process, and delivery.

Due to automation, the tests are performing cyclically and continuously; the productivity of the specialists increases in several times; long sequences and operations that require heavy calculations are automating.

As a result, the quality of a software product is enhancing, and the development cycle is becoming shorter. At the same time, there are no versatile automation tools: much depends on the characteristics of the IT solution, your expectations, and time and budget capabilities.

In this blog post, we’ll talk about two test automation tools – Docker and Ansible – which greatly simplify the activities of QA engineers and allow more time for testing challenges.

Key terms and definitions

Docker is the end-to-end platform helping automate the deployment and the management of the container-based applications.

Being the lightweight software, it allows packing the product into standardized units (containers); making the application portable to any server (where Docker is installed), and running it in two seconds.

The container is one of the key ways to isolate software from its environment and make sure it performs consistently.

Selenium is an open-source testing tool used to automate web-based applications.

Ansible is an IT automation platform that simplifies application deployment, configuration management, and other software needs.

Ansible uses no agents to install on remote systems and no additional custom security infrastructure, so it’s easy to deploy. Therefore, to quickly reconfigure the system, just add a few lines to the test script.

Docker advantages

Docker is used to deploy and isolate applications in a virtualization environment and microservices implementation.

Benefits of the solution include:

  • It is fast. Containerization reduces costs and time and allows running multiple isolated environments on a single host.
  • Provides the ability to deploy an isolated test environment without interrupting the other ones.
  • It can store environment settings in a version control system that allows you to manage their versioning.
  • The container protects the software product from the web server configuration issues.
  • It standardizes ongoing operations.

Due to the delivery in small containers, Docker simplifies and shortens the process of deploying applications and supporting projects (it detects the problems, returns to the previous versions to eliminate them), and makes it possible to split the project into small independent and convenient components.

How Docker simplifies the workflow with Selenium Server

While working with Selenium, IT professionals, especially QA automation engineers, face some challenges. Docker helps solve the following ones:

  1. To eliminate Selenium tests errors, you do not need to install different browsers or multiple versions of the same browser on the server.
  2. When launching the installed web browser, disk space will not be filled with cache contents or temporary files.
  3. You can run parallel tests in different programs, and the browser windows will not begin to compete for focus, and many more.
  4. Changing the browser settings will not affect the tests that were working previously and will not lead to their collapse.

In this article, we have discussed that a worthy alternative to Selenium Grid is Selenoid. Selenoid can also be used to launch browsers in Docker containers quickly and easily.

The main concept of Selenoid is to launch a new container for each Selenium session and stop it after the session ends. By the way, the number of different browser versions and the launch time are not limited.

The emerging issues can be solved by Selenium containers use, but to get the behavior similar to Selenoid, in addition to Docker Ansible should be implemented.

Ansible advantages

Ansible is a simple tool used to write automated scripts.

Ansible allows you to solve the following issues:

  • Install, remove, and configure software
  • Manage user keys and passwords
  • Create and delete users
  • Run scripts, tests
  • Create and delete containers, virtual machines.

Key benefits of the solution include:

  • It helps methodically update the nodes’ status.
  • To describe the configuration files, a readable and simple YAML format is used.
  • Additional software shouldn’t be set up on the node machines. Therefore, vulnerable programs are not installed, and the security of using the solution is increased.
  • The solution code is quite simple, so it is possible to write additional modules.

How Ansible allows automating workflow with Docker

Ansible offers a convenient solution for automating workflow with Docker. Using Ansible to automate container building and application deployment, you get the following benefits:

Flexibility

Ansible Playbooks – applied to run scripts – can be used across different platforms. If you want to create a container using a Dockerfile, you can open the application only in the Docker container. At the same time, Ansible Playbook allows managing the application in any environment (Docker, Vagrant, in the cloud, etc.).

Controllability

Ansible Playbooks scenarios are easy to repeat and control. Despite container isolation, IT professionals need to understand how the container works, should track potential vulnerabilities and make changes if necessary.

The use of Ansible Playbooks allows you to check the status of the container, fix found vulnerabilities, determine who and when made the code changes.

 Versatility

Ansible helps manage the container itself and the entire environment in which it is set up. Using Docker, you need to start the hosts, configure and coordinate the work of cloud infrastructures or individual machines, and integrate them into the system.

Summing up

To effectively implement these solutions, Ansible should configure everything that is outside of containers, and Docker should be used to virtualize separate applications.

By combining both technologies, QA engineers can greatly simplify their lives while working in any CI environment.

Book a free consultation with the a1qa experts to find out how test automation services can speed up your software development process.

Software testing has expanded substantially from the manual approach since the 1980s. As much as the testing activities aims are altering, the QA experts have to expeditiously adjust to the numerous software testing sphere transformations.

The testing discipline will carry on augmenting. Accordingly, we’ve rounded up the top 11 tendencies that will determine the future of testing in 2019 and beyond.

Here’s what we suppose QA professionals need to focus on to stay ahead of top technology progress.

Internet of Things testing

IoT is one of the fastest developing technologies in the modern world. The latest World Quality Report (WQR) revealed that the number of IT respondents that somehow deal with IoT had risen from 83% in 2017 to 93% in 2018.

IoT devices and applications with the connection to the internet are to be tested for security, usability, and performance. Most IoT developments include such technologies as Near Field Communication (NFC), Bluetooth, RFID (Radio Frequency Identification) to connect and enable communication. All these make IoT gadgets vulnerable to network-related threats that should also be recognized by QA engineers.

Artificial intelligence in testing

According to the Gartner’s 2018 CIO Survey, 1 in 25 CIOs has implemented artificial intelligence in their companies. Google, Facebook, Microsoft spend billions on artificial intelligence and machine learning initiatives.

Obviously, AI will grow further and it has its own role in testing as well.

AI can definitely streamline the process and make it smarter. AI-powered software testing can recognize the code changes, analyze them, and launch tests to make sure there are no mistakes. As of today, AI is widely used in test automation.

But in the future with the adoption of AI-powered testing, manual testers will be able to move forward their routine tasks, perform more of exploratory testing, thus reducing costs and bringing more value to the business.

In general, AI will change the profession of software testers and turn them all into test automation specialists.

But of course, this won’t happen overnight and the impact of AI on software testing is yet to be observed.

Increased adoption of Agile and DevOps practices

In DevOps, software testing starts from the very beginning of the software development lifecycle. As a result, most of the defects can be recognized at the earliest and the high-quality application will make it to the market sooner. This approach enables Continuous Delivery and Continuous Integration.

No surprise, 30% of the WQR respondents claimed these methods to be a significant aspect of their today IT business strategy.

There’s nothing path-breaking about saying that the Agile and DevOps adoption tendency will keep on gaining momentum in 2019.

Big Data is getting bigger

Data can be very beneficial to organizations. Given its proper quality, of course.

Volume, velocity, variety – these are the 3 V’s that characterize big data. Considering the exponential growth of big data generated, software testing engineers will have to continue keeping their eyes on its quality.

With the European Union’s General Data Protection Regulation has come into effect on May 25, 2018, more attention should be given to data privacy. And while GDPR is only focused on Europe, many companies outside it stated they would change their data policies accordingly to keep good relationships with their customer base.

Test automation (yes, again!)

Test automation has been the key trend in testing for more than 15 years already. It is hardly surprising that the purpose of QA automation has fundamentally changed – the point is to make a high-quality product as opposed to saving the resources.

68% of the World Quality Report respondents said test automation improved the test coverage compared with the previous year when the percentage was lower by 17% and by 28% since 2016.

In other words, the contribution of QA automation in companies increases. It has undeniable pros in cost savings, removing defects, transparency testing expansion. Test automation guarantees high-grade software is delivered.

And as test automation guarantees a top-notch quality of the software, its tools will be used further to perform both functional and non-functional tests. Testing engineers will concentrate their time and efforts on running experiments and exploratory tests rather than perform routine testing.

a1qa has developed an open-source framework – Aquality  Automation. See its main benefits at the short overview of the presentation done by test automation engineer at the 9th traditional a1qa conference.

The open-source way

Manual testing will stay

Regardless test automation is becoming more popular, manual testing has much to say to the industry. There’re still some spheres like design and usability, which require manual efforts. So yes, manual testing will stay longer with us.

Performance engineering & performance testing

We’ve heard it multiple times that very soon performance engineering will replace performance testing. What’s the difference between them?

Performance testing is about preparing and executing tests, while performance engineering is about understanding how all parts of the system work together and designing its best performance.

However, performance testing is not sharply falling behind the performance engineering. According to the World Quality Report, performance testing conducted in cloud environments has grown by 14% since 2016.

Delivery cycles will get shorter

DevOps, test automation, constant improvements in communication flow have one common goal – speed up releases.

In pursuit of willingness to take a proper place in the market and provide high-quality software organizations enlarge budgets to shorten delivery processes and quicken releases.

Of course, this puts (and will put in 2019) additional pressure on QA departments and make them find imperfections and supply the finished products more frequently.

Open-source tools will prevail

Easily accessible, resilient, and free of charge – open-source products are precious and extremely helpful for IT business.

Though they don’t give a sense of security. However, frequent usage by the community helps to discover and eliminate bugs faster than you can imagine.

Cloud will get more popular

The WQR survey mentions only 27% of all applications are non-cloud based. Today cloud computing is the groundwork for other tendencies like DevOps and IoT.

The public cloud is becoming more popular – its percentage in the number of clouds’ types has got higher by 3% since 2017.

The tendency goes further – respondents prefer to use different cloud service providers, so we see the multi-cloud popularity growing.

Running tests in the cloud has its many benefits: minimum efforts required (you don’t need your own infrastructure to perform mobile and web testing), simple accessibility, and high versatility.

Security testing becomes more crucial

With the broad use of smartphones, tablets, computers, and other devices, one’s got used to relying on them for transactions. It has made security testing more crucial for every company to store shared or accessed data safe and deter security violations.

The survey states, it has grown up by 10% since 2016. Since the confrontation between security and privacy continues to grow, this testing will remain an urgent necessity for many companies.

Summing up

Forewarned is forearmed. Considering all these tendencies, organizations and businesses have time and opportunities to implement industry best practices creating unique QA approaches and ensure the impeccable quality of their solutions.

Computer vision is used in a variety of modern devices and security systems. However, its application in test automation isn’t widespread. Most often verifications are limited to comparing two images or searching for a particular element in an overall picture. Is it possible to go beyond this? Is there a way to make automated tests ‘see’ all objects on the screen of your tablet or smartphone, for instance?

Read our article to learn how to streamline mobile test automation through computer vision, what tools to choose, and why its application sometimes can be restricted.

In most cases, to automate testing of iOS and Android mobile apps Appium is used, which is a solid tool. However, the scope of its possibilities is at times limited.

For instance, automatic search of certain elements within the same image can become a challenge for Appium.

The issue is that it can’t track location of individual elements of an image on the screen unless developers have previously added the corresponding unique addresses for each of them. Appium will overlook them.

What is the way out? Make use of computer vision.

Computer vision potential

Computer vision is a scientific discipline that allows machines to ‘visually’ analyze their environment. Images/videos usually form the core of this process.

Nowadays, the technology allows recognizing people by their faces and postures, helps unmanned vehicles to distinguish road signs and identify pedestrians accurately. It is also used to process images in medicine and support manufacturing.

This technology serves to solve the following tasks:

  • Object identification

Computer vision assists to detect whether the video contains a particular object. Images search by their content, the assessment of the object’s location, and the defining of characters in the text also belong to the list of this function.

  • Estimating speed of moving objects

This point presupposes processing a sequence of images to determine the speed of each point of the image.

  • Image recovery

Its core goal is to remove noise (fuzzy image of an object in motion).

  • Scene restoration

If there are more than two scene models, it’s possible to recreate its three-dimensional model.

Mobile testing automation using computer vision

Furthermore, the technology under discussion serves to automate the mobile software testing process.

In automation, it is used specifically for searching for individual elements in the overall image. It is necessary to pre-cut these elements and store them. This process isn’t appropriate for mobile testing automation on devices with different screen resolutions.

Therefore, the automation of this process will help to eliminate the need to manually cut elements out, thus optimizing the workflow significantly.

How to find the necessary elements in the whole image?

Computer vision tools serve this purpose. Combining them with Appium, test automation engineers solve the existing issue.

Let’s discuss each tool in detail.

Overview of computer vision tools

OpenCV

This С/С++ based tool is an open source library that contains computer vision and images processing algorithms. It can also be applied for Java, Python, Ruby, and some other languages.

OpenCV performs image binarization by converting a full-color display to a monochrome with only two types of pixels (dark and light).

Binarization is performed by either an adaptive or a threshold method. The first one is applied only to heterogeneously lighted areas of the image. The second one detects a certain threshold, which allows dividing the image into black and white.

Built-in algorithms separate the background from the object itself, as well as search for individual elements by contours. Open source code allows combining these methods for a specific solution.

SikuliX is an alternative tool when searching for an individual element within the overall image. It represents an open cross-platform script development environment focused on programming GUIs using screenshots.

For scripts creation one may use such languages as Ruby and its implementation jRubi, Jython, constructions from Python. The program is applied for Windows, Mac OS X, Linux. SikuliX is based on OpenCV algorithms.

Tesseract OCR

This is one of the most popular and high-quality programs for text recognition from images. It is written in C/C++ and is suitable for Mac OS, Windows, and Linux OS.

This tool supports new programming languages and fonts, while neural network forms the basis of an updated product version 4.0.

Leptonica (image processing library), the latest version of Tesseract OCR, and data for learning the desired language (for example, Spanish) are necessary to start working with this solution.

When combining these tools with Appium, the automated testing of a mobile application looks like this.

A screenshot of an image is created automatically, then it is divided into separate elements. Each of them is added to a configuration file. Engineers already have the coordinates of each element.

After that Appium accesses the configuration file, obtains the necessary information, and interacts with these elements using their coordinates.

Why is computer vision not a versatile solution?

Despite its vigorous development, QA and Dev teams can’t implement it on a daily basis.

It happens due to the following factors:

  • Dependency on the image quality

Sometimes the quality is quite low. That’s the reason why computer vision tools fail to provide an accurate result.

  • Inability to automate all test cases

It happens due to the existing limitations in the process of recognizing animated elements.

To sum up

Appium is a proven and robust mobile test automation tool. However, sometimes test automation engineers opt for combining it with computer vision instruments in order to elaborate a sustainable solution.

The one that will provide you with exact and quick results and can be extended to multiple applications with minimal effort.

Contact us to get more information on test automation service.

Once upon a time, software QA was done by teams taking small aspects of a piece of software and testing every conceivable variation. Times have changed and so has the software industry. We no longer think of software as being packaged in a box and bought off store shelves. Old-style massive full versions of software are no longer the norm; now most companies deliver software via the internet in small bursts. Unless there is to be a major change, the updates are just made and instantly applied without users having a clue.

The move from gigantic disc-based software to these incremental on-the-fly updates required a great deal of thinking behind the scenes. First, the programmers became Agile and set themselves small achievable goals. They would spend a week, maybe two, working on adding some features or fixing a couple of bugs as in these images:

Bug Queue image courtesy of monday.com
Features Backlog image courtesy of monday.com

While the old mindset had developers creating software and handing it off to the operations team to maintain, the newer DevOps approach has those programmers working together with their operations team throughout the process.

The key is that now much of the company is both working and planning to get the product to an agreed-upon state. Instead of waiting for the programmers to push their possible final build to the testers after, those testers are now involved from the get-go.

Granularity

To make a build cycle take as little time as possible, its scope is recursively reduced. Here is an example of one of those tasks, or stories, being further refined:

SourceStackExchange

This shows an attempt to break down and refine the goal into the smallest bites possible. These smaller and smaller bites make it easier to plan software testing. QA engineers can better estimate the time needed for testing and fixing any defects discovered.

Number of tests

When talking about testing in Agile environments, the team has to be able to trust that the code will perform as expected. That trust, or its lack, can be easily understood if you look at it in light of the number of tests. More testing means higher probability that your program will build and deploy successfully. Your confidence about the application will be much higher if it passes 295 out of 300 tests than if it passes two out of three.

Size of tests

The other side is the size of the tests you need to do. With large, multifaceted applications, it may be difficult to test the whole program after every build. In those cases, you test only the parts that are important or that have been changed. There is never a set-in-stone group of required tests, your teams can add or subtract as needed.

Frequency of tests

How often you test can depend on the types of tests and what resources they require. For an application that consists of a bunch of smaller programs, it is pretty straightforward to test just what has been changed. If, however, your program is huge, you may not be able to run all your tests after each section of code is committed. In that case, you run the subset of tests that you need to and then run your full test at night. Basically, if the team decides that a test needs  to be run, its size or runtime will not matter. For a test that takes three days to run, you just automate it to run every three days at a certain time.

Automation and continuous delivery

In the past, testing engineers focused only on one part of the software development cycle—testing the code and pushing it on to the programmers. Although with DevOps, that has changed—with continuous integration and delivery, testers are now required to take responsibility for quality throughout the entire development process, not just the old QA phase.

Building more tests into the software

In the world of DevOps, it is important to have regular deployments—the automation of processes can be a big help in making that happen. That said reduced deployment time and more frequent software releases mean more testing will need to be done. If there is no automation, large numbers of test cases must be run manually, which will slow down the whole process. Teams need to increase their testing and will have to automate more and more of it.

Automation for testing environments (virtualization)

A test environment is an internal setup of software and hardware that emulates the environments where the finished product would eventually deploy. The team can then test the software on virtual systems to catch defects before it rolls out to production. Cap Gemini’s included diagram shows several varieties of testing environments.

Test Environments image courtesy of capgemini.com

If testing environments are automated effectively, the amount of manual intervention will be greatly reduced. However, if the automation is done incorrectly, the QA team will have to fix test environments manually, which will ultimately increase the amount of manual work—not something you would expect from automation.

Effect on teams

In the old model, QA wasn’t in touch with the development and delivery processes. DevOps get them working together.

Increased communication and collaboration

In DevOps, QA engineers must actively collaborate with other departments. They attend planning sessions and communicate to the rest of the project team what will be tested next, when, how, and by whom. This may require the QA to step out of their comfort zones, but it will be necessary for effective work.

The right project management solution is critical to keeping all teams aligned by giving everyone clear visibility on the project’s progress between meetings.

Fail faster, fix faster

Coding is a practice that often requires extreme concentration. Getting back on track, or more specifically, getting back to where you were mentally when you added a bit of code can be very difficult.

For this and other reasons, many teams work on the Fail Faster, Fix Faster principle. Jim Shore said in his 2004 IEEE article on the subject that, “failing fast is a non-intuitive technique. Failing immediately and visibly… makes bugs easier to find and fix.” This method makes it very easy for an error to stay in context for the developer. They will not have to search for hours to fix it.

Some software is given the ability to compensate for errors. This can result in a bigger mystery fail. Fail fast suggests that the error should be allowed to happen right away so that it can be detected and fixed faster. These bugs appear sooner and don’t reach production, thus reducing costs.

Closing thoughts

The move to the DevOps methodology can help production teams bring software to their customers faster. In addition to having the developers work closely with the operations team, we now have the QA testers pulled into this collaborative effort. All three teams work and plan the steps for the full rollout—keeping in mind that this consists of lots of little rollouts. The QA team is now there in the thick of things automating and testing their little hearts out. No longer are they necessarily the last stop feeling left out in the cold or blamed for the product release being late.

Author: Steve Medeiros, a writer for TechnologyAdvice.com with an extensive background in technology, software, and customer support.

Selenium Grid is a widely spread solution used by test automation engineers. It serves to obtain a distributed environment for parallel execution of multiple tests. However, QA engineers encounter bottlenecks, which can be solved using an open-source project named Selenoid.

This article will figure out how Selenoid can help you save time and streamline automated tests performance, as well as provide a high-quality solution at short notice.

What is peculiar about Selenium Grid?

Selenium Grid is a cluster consisting of several Selenium servers. It’s intended to create a distributed network for a simultaneous launch of tests in multiple browsers. It incorporates a central server (hub) and nodes connected to it.

Although the solution is of high demand, the following peculiarities should be taken into account:

  • Time-consuming deployment process

Engineers have to fulfill the following steps in order to deploy Selenium Grid:

Steps to deploy Selenium Grid
  • Complex launch commands

The commands to initiate server and node launch look as follows:

Command to initiate server and node launch
  • Performance speed reduction

The hub decelerates if multiple browsers are run in different nodes.

  • Compatibility issue

Browser and node versions should be compatible to avoid conflicts.

Is there a solution?

Some issues, such as long deployment process, can be optimized by means of Docker. This software platform is developed for a quick application build, debugging and deployment.

Engineers elaborate the image and after that proceed with the implementation of a container. It covers all aspects necessary for the application performance: libraries, system tools, code, and execution environment.

Even official Selenium images with multiple browser versions will hardly optimize browser launch since all Selenium Grid peculiarities remain constant.

Selenoid as an alternative

Quickly and easily customizable Selenoid can become a robust option. This tool helps to run browsers in Docker containers. The process is different, although.

Selenoid launches a new container for each new browser request and stops it after the session is closed.

A certain browser version, the required version of the web driver or Selenium-server, which supports this browser and all necessary dependencies (for instance, graphics libraries) form each container.

All browser processes are fully isolated. This allows launching an unhindered number of multiple browser versions concurrently.

Selenoid is written in programming language Golang and supports all popular browsers.

Do you want to make the life of your team easier? Consider test automation. It will come as a relief to both Dev and QA teams. 

Selenoid vs. Selenium Grid

Both solutions pursue one objective, which is the elaboration of a single environment for a parallel launch of automated tests. However, these solutions differ a lot.

Selenoid vs. Selenium Grid

Selenoid advanced features

Selenoid comprises a number of additional functions that contribute to workflow optimization.

  • Data storage in RAM

Selenoid stores all temporary files in tmpfs.

Tmpfs is a temporary file repository that allows storing files in RAM, access to which is performed much faster than to the file system of the hard drive.

  • Various screen resolution types

QA engineers can configure the appropriate screen resolution for a running container on their own by setting the required parameters in the Browser Capabilities.

  • Browser screen display

Selenoid enables engineers to connect to the VNC port during tests execution and access the screen of the desired browser. It’s even possible to interfere in the process of running the automated test using the mouse.

  • Video recording of tests

It’s possible to record the video of the tests performed.

For instance, the activation in the Google Chrome browser is implemented by setting the parameter true in the Browser Capabilities:

ChromeOptions options = new ChromeOptions ();

options.setCapability (“enableVideo”, true).

Summarizing

Due to multiple benefits, Selenoid is a robust solution for test automation engineers.

This scalable alternative helps to change configuration settings seamlessly according to the preferences and needs of your team, cut corners on resource consumption, and perform tests in due course.

Any questions left? Feel free to drop a line in the comments.

A lot has been said about the benefits of test automation. It allows to deliver high-quality software solutions faster at a lower cost. Automation of the testing process assumes that tests will be performed continuously and with a lower probability of errors as the human job will be done automatically.

However, it is worth remembering that the introduction of automation is a serious step that requires significant financial and time investments. Before you start looking for a team of professional test automation engineers, you need to define its requirements, set goals, calculate profitability, clarify the automation expectations of all team members.

If you are thinking about automating the testing processes in your company, but hesitate what to begin with, we suggest that you answer six questions below. It is possible that in the process of finding answers you will decide on whether automation is appropriate in your particular project.

1. Is your software product stable?

Before you start developing an automation solution, make sure that your product is stable and ready for intensive testing.

As a rule, the introduction of automation in the early stages of developing a software solution causes great difficulties. Scripts that are suitable for testing of one version of the product may not be suitable for testing the next one.

Accordingly, and the cost of testing will grow. Therefore, the set of automated tests should cover the stable functionality of the product.

2. Will the project require regular launch of the same tests?

For maximum effect, automated tests should cover the most frequent scenarios of the product use. What’s the point in automating the test that will be launched only once? This scenario can be tested by a manual engineer.

Automation, in its turn, should release the time it takes to run tests regularly, for example, regression ones. Regression is one of the most resource-consuming tasks for testers, and it is where most of defects are hidden: a new feature was developed, an old one was broken. The automation of labor-intensive regression testing is one of the most popular solutions on projects to develop and assure the quality of software today.

3. How many times will the script be launched?

To make the invested money pay off faster, it is important to calculate in advance how many times the developed scripts will be launched. Typically, the return on investment for automation is better if the scripts for one build run at least 15 times.

4. Do you have a team of test automation pros?

The framework for automated testing can be purchased or a customized turnkey solution can be developed. Both options are not low-priced. And you need to trust automation only a professional team.

Otherwise, having spent a lot of money, you risk not to feel the solution advantages. If you do not have test automation pros in house, take care of finding a team that can take into account all the needs of your project, develop a convenient solution that your specialists can later use on their own.

5. Are you planning to replace manual testing by automated 100%?

If this is so, then quit this idea right now. 100% of testing automation cannot be achieved. Yes, some kinds of tests can be automated completely, for example, load testing and regression testing. But without the participation of experts in manual testing, you still won’t do. Otherwise, who will analyze the tests results, register defects and prepare quality reports? All these tasks are performed manually.

To achieve better results, it is more effective to use the combination of automation – covering common repetitive actions – and manual testing for complex cases. However, do not forget about the rules of interaction. Manual testers and automation engineers should clearly distinguish between their responsibilities.

6. Why did you set your mind on automation?

Sometimes this simple question turns out to be the most important. Have you thought about automation because the headings to automate were jumping at you every time you went googling? Or maybe you want to stay in trend? If these are the only reasons, then once again read about the automation objectives and possible challenges.

If you are driven by the desire to receive information about your software product faster or to optimize the cost of testing, then you are on the right track, and automation can help you.

You can also contact the specialists of the a1qa Test Automation Center of Excellence. They will evaluate your project, help you make the decision on automation, and also develop a solution that will meet all the requirements of your business.

In the previous blog post, we spoke about all the aspects that should be taken into account to build a proper test automation strategy. Now it’s time to bring in the real-world example.

The client – anti-virus solutions provider – was on a hunt for a test automation vendor.

All of the described above was taken into account by the a1qa test automation team that was hired to deliver the automation projects and achieve the following goals: reduce deployment and smoke testing duration, eliminate X number of manual testing man-hours a week, and ensure the customer’s portal localization to 31 language.

Automation was a part of a huge and costly business project: the development of a new web portal that was meant to provide users with the opportunities to install security apps on their devices, remotely manage licenses and protection features, and purchase new products.

The developed portal should have become the company’s flagship product so it was decided to invest in test automation.

Scope of work

The primary objective was to automate time and efforts consuming regression testing. When this task was fulfilled, it was decided to get down to automating other tests that covered scenarios of high business value.

At that point, the a1qa test automation team was assigned to develop automated tests to check the functionality that was delivering maximum business value.

Automation of localization testing

After the thorough discussion, it was decided to start with the automation of localization testing, which was conducted regularly and covered 31 locales.

The objective for the localization team was to adapt the portal to new cultural regions, which meant working on developing new functionality and making the existing functionality available to new countries in new languages.

The approach implemented by the test automation team made it possible to automatically compare the same pages of different product versions for regression and compare the same pages in multiple localizations.

Due to the application of automated tests, the deployment sped up fivefold.

Automation to monitor availability of third-party services

Another business value functionality was the notification on third-party services failure. The portal functionality greatly depended on the performance of the third-party services. The a1qa engineers developed automated tests to monitor the availability of the services.

In case of any troubles discovered, the system reported the defects and notified the stakeholders (developers, managers, testers) about the issues occurred so that they could be eliminated promptly.

Making right choice brings results

The implemented strategy focused on product strategy, functionality value, and the project goals. It helped achieve the following results:

  • Deployment process and smoke testing time in production were reduced fivefold.
  • Test automation coverage was equal to 900 hours of manual testing efforts on a daily basis and about 200 additional hours every week.
  • Monthly environment downtime was reduced by 26 times.
  • Test automation paid off and started to bring a positive financial effect six months after it was implemented.

Summing up

Test automation is a great solution for those who want to deliver business value faster than competitors do.

However, as you see, test automation shouldn’t be a one-side decision, rather than technical and management teams should discuss the benefits, costs and possible risks.

To choose a proper set of test cases to automate, consider the strategy of your product, calculate the cost of opportunity, and prioritize the product functionality by its value.

The well-built strategy will bring you significant benefits and put you one step ahead of your competitors.

Contact us to get more information on test automation service.

Working on a software delivery project? Then one day you’ll definitely face a tough question whether or not test automation should be introduced to help you achieve your goals.

Before starting to look for a team of professionals who’ll select the right tools, set up test environment and develop a suite of automated tests, you should decide for sure why and, more importantly, what you want to automate.

Why to automate?

Well-built test automation makes it possible to respond to a number of common software testing challenges: to get faster test results, reallocate resources efficiently, save QA and testing budget, ensure the possibility of closer infusion of testing into the existing product development processes.

What to automate?

Three factors should be taken into account when deciding on what to automate: your software product strategy, opportunity cost, and business value of the functionality. Let’s specify them all.

Contact us to get an obligation-free consultation on test automation.

Product strategy

This is the first issue that should impact your test automation approach. Do you work on the product that will become the flagship for the company in the next decade? In this case, there is no focus on the speed of release and the development will be conducted in a steady pace.

Or are you developing a prototype of the app and need a fast feedback from the target audience? In this case, time to market will matter most.

Certainly, the approach to test automation will never be the same in both cases. You won’t invest heavily in automating testing of the prototype, while the flagship product may be worth huge automation investments.

Opportunity cost

Cost of automation depends on the readiness of the product and process of the automated testing implementation. Therefore, it’s important to know all of the test automation stages.

Agreeing on how long you can spend in all these stages will determine the scope of the future automation solution.

Business value

Measuring business value is a tough proposition. The value depends on the product developed, its objectives, and the specifics of the business domain. A metrics-based approach may be applied to prioritize the functionality. Identify real-world metrics to estimate the business value of every functionality.

In this blog post, we’ll tell how our test automation team built a highly effective test automation strategy that led to the outstanding results.

The article sheds light on the regression testing, which is often taken for granted and doesn’t pose many questions to the QA team. We hope IT project managers and product owners will find this information helpful in getting a deeper understanding of the process.

Let’s start. Software development is impossible without code changes. New features, upgrades, enhancements happen very often and influence the already existing features. This is the main reason why it’s vitally important to make sure the recent code changes haven’t affected the old functionality. And this is objective of regression testing.

Regression testing goal is to assure that the recent code changes haven’t altered or broken the existing bug-free functionality.

Let’s take an example. Say, your team has developed a flashlight app for mobile devices. The app has only two functions: switching the flashlight on and switching it off. You perform functional tests to make sure that the app operates as it should. Testing gives positive results and you have nothing to worry about.

As time goes by, you come to think that your app may also turn on when a user shakes the phone. You implement the feature and carry another round of testing. The new feature works correctly, but you also have to retest the switch on/off feature to make sure that the new functionality hasn’t hampered it.

This is a vivid example of regression testing.

Regression testing and project management methodologies

Agile

If you manage software development projects, you know that in Agile it is divided into iterations or sprints. A sprint normally lasts four-six weeks and results in the delivery of a specific piece of software that can perform some functions. Regression testing should be carried out at the end of every sprint before the piece of software is reviewed and demonstrated to the stakeholders.

Challenge. Strict deadlines and stumbling blocks in development make no room for thorough regression testing.

Solution. Partial regression testing is carried out after every sprint, and full testing before major releases.

Waterfall

The principle of the waterfall model states that each phase of the software development lifecycle must be completed before the next phase will start. Thus, testing must begin only once the development is over.

Challenge. It’s difficult to debug the product and introduce any code change. Not surprisingly, this model can be applied only when the software requirements are clear from the very beginning.

Solution. Before the development starts, make sure the functional requirements are testable, unambiguous and possess all other qualities of good requirements. Third-party business analysis professionals may be invited to perform impartial requirements testing.

Hybrid

The hybrid methodology combines Agile with waterfall principles. The planning and requirements phases coincide with the waterfall approach. The design, development and testing follow the Agile methodology. So, as we mentioned above, full and partial testing should be performed to detect all the bugs.

Contact us to get more information on how our services can help your software deliver the expected value to your business.

7 steps to execute regression testing

No matter what methodology you follow, with any change introduced to the app (even a minor one) the following steps should be taken to perform thorough regression testing:

  1. Analyze the changes requirements and detect possible areas that might be affected.
  2. Compile a suite of relevant regression test cases.
  3. Run a first round of regression testing.
  4. Report bugs.

Any bug is to be reported in a clear way with a detailed description and steps to reproduce it. If possible, videos, screenshots, logs should be attached to the report.

Developers fix the reported defect.

  1. Bugs verification.

At this stage, QA engineers verify that the reported defect has been fixed. If the problem stays, engineers report it back to developers. In some cases, it is worth to discuss if the bug should be fixed. Critical and major defects require fixing. While some of the minor bugs that take a lot of time and efforts to fix may stay. Especially, when they won’t be noticed by the end users.

  1. Run a second round of regression testing.

Our experience shows that you’ll average with three rounds of regression testing to address all the bugs and stabilize the whole application.

Manual regression testing vs automated

Regression tests are good candidates for automation as they run regularly and take a lot of QA efforts that can be freed up to conduct exploration of a product and verify its work in the most unusual and rare scenarios.

However, manual testing is still alive.

Manual testing

On small projects that last for a couple of months only it’s not worth introducing test automation. Then QA engineers perform regression testing manually with no special tools required except for bug tracking (JIRA, for example).

As the project scales, the application will get a new feature with every succeeding release, which keeps increasing the scope of regression testing. In this case, automated testing should be included in the QA scenario.

Automated testing

The stakeholders should decide on automating regression testing, while the job of automation will fall on shoulders of professional test automation engineers with good knowledge of a programming language. The code-based testing has many advantages that can’t be underestimated:

  • Improved product final quality
  • Accelerated time-to-market
  • Optimized total cost of ownership (TCO)
  • Reduced overall QA costs

Here is a good example of how the a1qa team saved up to 40% of manual regression testing efforts through automation.

When deciding on automating regression testing, the main point is to take into account project specifics, assess risks and calculate opportunity costs to choose a well-fit ratio of manual and automated techniques.

In a nutshell

 According to the World Quality Report 2017, the proportion of IT budget spent on QA is about 26%. Based on our experience, we know that 40-70% of the QA efforts belong to regression testing.

If you calculate the value in real money, you’ll see that it would be reckless to leave regression testing to luck. The sound strategy is required to make it effective and guarantee the high quality of your product.

Recent years have brought in a lot of innovations. Technologies have moved so far forward, and the progress is seen with the naked eye. All these recent alterations will definitely impact the sphere of software development.

And as always, business will want the high-quality product launched as early as possible. In today’s blog post we share the prominent QA trends for 2018 to help shape future plans related to the assurance of the software impeccable quality.

#1. Increasing role of DevOps and Agile

DevOps provides for close collaboration between development team and operations staff throughout all the stages of final product creation. According to the World Quality Report 2017-2018, about 88% of the companies used the DevOps principles in 2017, which is an obvious majority. DevOps and Agile together give you the smooth and fast development process and minimize the time and money spent on the product.

‘Applying DevOps and Agile will give you and your clients in the long run such benefits as acceleration of time to market and outage reduction, increase of quality and faster reaction to changes and defects.

Moreover, today SAFe (Scaled Agile Framework) as an Agile for large teams is becoming more and more widespread. If we talk about our own experience at a1qa, we see that clients want to have QA engineers who are able to provide both manual and automated testing – cross-functional QA specialists, so to say. 

That’s convenient for both QA vendors and their clients. The former benefit from having one person who can perform multiple tasks and grow as a professional in various testing areas. As for the clients, they don’t need to spend additional time on knowledge transfer and communication’, says Vitaly Prus, Head of Agile Testing Department at a1qa.

#2. Ongoing trend on test automation

Test automation is a great method to shorten software lifecycle. Every client is eager to have time to market accelerated and cut the costs of the whole process.

However, automation should be applied wisely. If it’s an end in itself, there is no reason to use it. For example, fast changes in the product will make the automation process unnecessary and unreasonable. If the customer wants to automate testing process, it’s always worth estimating its practicability and figure out whether there is even a slight possibility of negative earnings’, Maxim Chernyak, Head of a1qa Test Automation & Performance Lab, talks about the trend.

However, test automation is under-exploited now as only parts of the QA process are automated. According to the World Quality Report 2017-2018, the average level of automation is about 16%.

#3. Open source tools

Today a big portion of IT companies accept the use of open source tools for testing process, which are easy to apply. Moreover, they are technology-savvy and offer great testing opportunities. You will definitely benefit from these solutions, as the expenses for your services will include only the costs for the actual work of your QA team.

#4. Security testing

Security today is of crucial importance for any product or system. Given the fact of the increased popularity of the IoT technologies, security testing became an inalienable part of the product development. Security and penetration testing services are worth using as hackers will continue seeking access to the IoT devices for destructive purposes.

a1qa pays a lot of attention to the security testing to assure that the protection of personal data must be implemented on the highest possible level.

‘IoT devices security is a pain in the neck for the developers of smart devices in 2018. It is reinforced by hackers’ interest in routers, cameras and other smart devices available through the Internet. Several botnets, which were used for DDoS attacks on various corporations, appeared in 2017. In addition, there is a trend for complicating and sophistication of the attack. Thus, the first versions of botnets simply gathered in password and usernames, however now they are able to compromise the device without knowing the username and password‘, Alexey Abramovich, Head of a1qa Security Testing Department, comments on the trend.

#5. Big Data testing

The expansion of Internet of Things (IoT) deals a lot with big data as laptops, home devices, various sensors and machines generating huge amount of data on a daily basis. IoT evolution, as well as digital revolution in general, plays a great role in Big Data world.

The Big Data testing will be in great demand in the near future. It seems that big data system testing will be easier as machine-learning models are becoming more sophisticated and are able to cope with great deal of data variety.

#6. Mobile testing

The number of smartphone users is increasing every year and it is expected to surpass the 5 billion mark by 2019, which will increase the mobile development and testing.

People tend to use their mobile devices for the activities they used to perform on their PCs. Considering the variety of services trusted to smartphones, customer experience and apps functionality become the most important things to check before the final release of the product.

‘As a number of mobile devices grow constantly, the number of mobile applications grow exponentially. Mobile applications are not only an additional customer acquisition channel, but they are becoming the leaders for this goal. What concerns the trends they are determined by the new technologies and innovations. For example, mobile games still stay popular, but AR technology will definitely increase the number of mobile games on the market in the near future. Apple, Facebook, Google use this technology not only in GameDev sphere – its use is much wider.

Another incontestable trend is blockchain technology which was a great deal of discussion in 2017. This technology became in high demand as it provides new opportunities and growth for businesses. However we should not forget about the other popular technologies, such as IoT, Cloud Based applications and E-commerce, which are still edgy’, Pavel Novik, Head of a1qa Mobile and System Application Testing Department, shares his thoughts.

#7. Performance testing vs. performance engineering

Today, we are moving from Performance Testing to Performance Engineering.

To amplify the chances for a successful release of the app on the market, user experience and performance issues must become the most significant things to consider throughout the entire development process.

‘DevOps and Agile practices couldn’t but influence the QA involvement. More and more often, the QA performance team collaborates with the development team, the functional testing team, and the business stakeholders. This gives an opportunity to move from simple performance tests to a deeper understanding of the way how all parts of the system work together. The use of true-and-tried practices and techniques during each phase of software development lifecycle enables the performance team to improve the software speed and robustness, ensure optimum performance given the business goal, which is the main objective of Performance Engineering‘, says Mihail Urbanovich, a1qa Performance Testing Manager.

We hope this brought together trends will help you make up smart plans in assuring high quality of your products.

Test automation isn’t a new topic discussed by the software development and testing community. However, mobile test automation is a relatively fresh trend. And the demand for the service is continuously growing. Mainly, it is attributed to the fact that mobile apps get more functionality and adopt the role of the desktop PC.

However, the attempt to get the market share first doesn’t always allow for timely testing. Manual testers don’t manage to run all regression tests as fast as needed. And this is where automation comes to help.

Benefits of mobile test automation

The main benefits of automated testing for mobile apps coincide with those typical of web apps testing:

  • Automated tests run faster than the manual ones
  • No human errors
  • Opportunity to perform simultaneous testing across various devices
  • Coverage of multiple localizations

The advantages are significant, yet the drawbacks are also worth consideration:

  • Once the operating system is updated, automated tests will stop functioning until the framework is also updated.
  • It takes more time to develop a test automation script for mobile apps. Compare: one script for web apps takes 8 hours, while for mobile an engineer will have to spend about 20 hours.
  • Many mobile test automation tools lack stability.
  • UI components differ from one mobile platform to another. Due to the overall variety, it’s very difficult to come up with a single tool that will go well with all kinds of UI. It’s either technically impossible or the development will cost too much and bring the benefit from automation to nothing.
  • Special requirement to iOS: all .ipa files should be signed with a development identity.

Choosing the right approach and tools for automation

When it comes to development test automation scripts for web apps, there are very few questions arise. Selenium WebDriver is highly-adopted open-source framework appreciated by all professional QA teams.

However, with mobile apps the situation is a bit different and the choice isn’t that obvious.

The main question, by the way, isn’t related to tools selection, but to the approach. The selected approach will predefine the tools and the automation process.
Generally, there are two techniques to automate mobile apps testing:

  • Record and Play
  • Screen Object-Mapping

Record and Play used to be very popular in the early days. The software records and logs all actions performed by the manual tester, including every mouse movement, clicks, and screenshots, and develops the code that will test the app.

Pros: fast implementation, no knowledge in programming is required
Cons: the test scripts can not be tweaked and as soon as the app is changed, the script should be re-recorded

Another technique is UI elements mapping. The approach is commonly known as Screen Object-Mapping.

All UI elements are treated as an object class, and the identifier for this class is stored in the object map.

The approach works as follows. The test script contains the logical name for the object. When the automation engine of the test framework reads the test data (login and password), it picks up the logical name of the object, select the class identifier from the object map, calls the wrapper function for the object class “Login page,” and performs the required action.

Pros:
The code is reusable
The test script is reliable and isn’t sensitive to app changes
Easy-to-understand logic

Cons:
Programming knowledge is required
Time-consuming development of scripts

We recommend to implement the second approach to provide thorough testing of the software. If you in-house team lacks the knowledge, consider hiring the third-party QA vendors to perform automation.

When you’ve selected the approach, it’s time to consider the available tools and choose the right one.

There is a great number of test automation frameworks. In the picture below you can see the most popular of them. Pay attention that some of them are language-specific (Xamarin for C# apps only). Some of them may appear to be too costly (Ranorex, for example).

test automation frameworks for mobile apps

That’s why it’s very important to weigh all pros and cons of the process and of the tool before making a sensible decision.

The a1qa team recommends paying attention to the Appium framework.

Appium — best choice for mobile automation for iOS and Android

Appium is a free open-source test automation tool for native, hybrid and mobile web apps, tested on simulators (iOS, FirefoxOS), emulators (Android), and real devices.

One of the key advantages of Appium is the support for different scripting languages: Java, Ruby, Python, C#, PHP.

Before getting down to work with Appium, it’s necessary to set up the environment composed of the following elements:

QA team to perform mobile test automation.


Let us elaborate. First of all, we install Appium Server that will map the initially generated code with various devices or emulators.

Then it’s turn to install Xcode and Android Studio with Android SDK. This will enable us to run tests on emulators, if you want to.

After defining the programming language that will be used for developing test scripts, it’s vital to install the pack of libraries. For instance, if your choice is Java language, then you’ll need Java Development Kit.

Once the software is installed, take care of the app itself. You’ll need .apk file for Android products or .ipa files for iOS. These files function as containers and make sure that the selected app can be uploaded to the necessary device.

Real devices vs emulators

Real devices or emulators? This is probably the most troublesome question for the engineers who perform testing of mobile apps. We won’t talk much about it now, as we’ve previously addressed the issue here.

The main point is that while using emulators is less expensive, it will put additional pressure on the machines thus slowing down testing.

Also, the results delivered by testing on emulators are not always valid. It’s not a rare case that test results on emulators are positive, while the launch on a real device is blocked and the test fails.

Considering this fact, the a1qa automation engineers run tests on real devices only.

Summing up

If you’ve decided that mobile apps test automation is what you need on your project, make sure that the chosen approach and framework will benefit to your team and project requirements. By identifying this, you’ll build solid foundation for achieving the main goal – deliver a high-quality product within the set time limits.

Test automation is one of the key areas of a1qa expertise. In 2013, Test Automation Center of Excellence was established. We talked to Dmitry Bogatko, Head of CoE, to find out what tasks CoE solves today and how it contributes to the service overall development.

Dmitry, Test Automation CoE at a1qa was put together almost 5 years ago. What was the idea of the undertaking?

Test Automation CoE was established alongside with other centers of excellence, six altogether. In 2013 it became clear that the company accumulated huge experience in multiple areas. And this experience needed systematization.

Precisely speaking, there were four main objectives that formed the basis for Centers establishment:
1. Increase quality and speed up clients’ requests processing
2. Increase the scope of custom-tailored services
3. Employees professional development
4. Building up the expertise to rapidly improve the area of competence.

And how are these goals achieved? In other words, what type of work is performed by CoE?

First of all, we train engineers providing them with the necessary skills. For example, the client wants his manual QA engineer to write automated tests. If the client is read to pay for this, the project manager forwards the training request to CoE and we start working on it.

Why should the client want to pay for the engineer’s education? Isn’t that more effective to onboard a test automation engineer?

As a matter of fact, it’s more cost-efficient to teach a manual engineer create automated tests rather than add a test engineer to the team and wait until he or she dives into the project and gets familiar with system specifications. So training requests are not rare. By the way, we conduct both personal and group trainings. Various companies who have a need in test automation resources apply to a1qa for trainings. While developing training programs, we take into account client’s domain, type of software that should be tested automatically, number of trainees, etc.

We also provide support for the ongoing projects that involve test automation. CoE experts consult the teams on technical solutions, help to solve nontrivial tasks. If a client requests an audit of the developed automation solution, we’ll evaluate the approach, review the code, and come up with remediation recommendations.

What’s more, we may also step in at the pre-sales stage and any documentation is required to prove the needed expertise. For example, we prepare presentations, case studies of the completed projects, or white papers to prove our excellence.

Of course, we accumulate the received experience and describe it in our corporate Confluence knowledge base. Troubleshooting guidelines, specific tools description and analysis, how-to articles and many more – any automation engineer may find what he or she needs there.

Test automation is a popular trend in the QA market. New tools, approaches, methodologies are rapidly evolving. How do your experts manage to stay aware?

We appreciate the desire of our engineers to learn new tools and approaches and encourage their participation in the in-field conferences. However, as all CoE experts are real-time engineers assigned with the project work, there is little time left for some research.

As a rule, we ask our specialists to conduct some investigation to competently reply to the customer’s request.

There are over 70 test automation engineers at a1qa today. How many of them take part in CoE?

Today, 11 highly skilled engineers are members of the CoE.

Can anyone become a member of CoE? What are the entering requirements?

In theory, any a1qa automation engineer who devotes at least 20 hours a month to the CoE tasks – be it documentation creation, frameworks development or trainings – can enter CoE.

It’s required to know one of the programming languages: Java, C# or Python, possess experience of automating testing for any type of software (web/standalone/integrated) and read technical documentation in English.

If an employee meets these criteria, we’ll invite him or her for an interview. Successful interview and the consent from the immediate manager will guarantee the accession to CoE.

It’s worth noting that we strive to make CoE activities go in line with project work. If an engineer has been working with Git suite of tools, we won’t check this skill during the interview. If there is no practical evidence of some expertise, we’ll ask the person to complete a test task.

Do you perform test automation engineers appraisal at a1qa?

Right. We appraise all automation engineers adhering to the established criteria for ranking them junior, middle, or senior. Being appraised, an employee gets to know where he or she stands in the company and what the essentials for further progress are.

I’d also like to mention the Knowledge pack, which is a skillset of every category mentioned above. For example, a manager knows that every junior test automation engineer knows to write end-to-end tests for a web application with Selenium WebDriver.

If there is a request to automate testing for a desktop application, middle specialist who will definitely possess the right skillset (according to his “Middle” grade).

And the last but not the least. As the CoE mainly include highly skilled engineers with years of experience, we regularly delegate them with automation frameworks development tasks. Based on the developed framework, clients’ employees will then write automated tests.

Sometimes, there is no need to create the automation solution from scratch. The client needs to enhance the existing ones, debug it.

CoE experts also provide consulting support as regards automation.

What challenges do you face in managing the CoE workflow?

The main challenge is to find the right balance and let the CoE tasks being solved with no compromise to project work. All CoE experts are charged with real-world projects on a daily basis and it may be hard to recall them to prepare documentation or consult the client’s team on any issue. To address the challenge, we reallocate resources and try to prepare documents when the work load is mediocre.

And the very last question. How do you manage to double-job as the Head of CoE and project manager?

At a1qa, CoE activities are closely related to the project ones: outlined goals, tasks, plans, and a team. Project work helps me keep CoE activities up-to-date, while CoE management allows to estimate project tasks more accurately and make more effective decisions.

Thank you, Dmitry, for your time. Wish Center of Excellence many interesting projects to come!

To learn more about Test Automation service at a1qa – visit this page. If you have any questions, ask them here and we’ll reach you in no time.

Localization testing is an indispensable part of every software localization project. As most of the software developing companies aim to reach audience from the world over, they can’t neglect testing the product’s localization. Let’s take a closer look at the current status and best practices of localization testing.

This type of testing is performed by software QA engineers (you’ll see later on why we stress this seemingly obvious fact) after the product localization and before its release. The main goals are to ensure the functional and linguistic accuracy of the software under test and make sure that no issues have been introduced during the localization process.

What problems may occur during the l10n testing?

Most of the problems occur just because some localizers do software translation using the tools “outside” of the actual software application. As a rule, localizers receive a table of strings. Of course, they are provided with all reasonable information about the strings’ context, but in practice, this information is far from complete: the strings may appear dynamically in many user situations or in different parts of the interface. These different parts may look differently.

Who should perform localization testing: a QA engineer or a linguist?

There has always been the dilemma over which is more important: the engineering capabilities of a tester and his or her product knowledge, or his or her linguistic and language background.

A decade ago, localization testing was equaled to linguistic testing. It was widely believed that l10n testing should be performed by the target language native speakers or at least by the speakers with an advanced level of language competency. However, today the situation is completely different. It’s not efficient for QA companies to hire native speaking testers to ensure localization quality of a project. Even if found, such specialists may be very expensive to maintain.

And there is no 100% guarantee that a linguist will cope with projects that complicate business logic. Sometimes, it can be helpful to differentiate between functional defects and non-translated strings. The defects are reported to the dev team, and non-translated strings are sent to the localization team.

Ideally, there should be a team of linguists or localization engineers to ensure the 100% project delivery.

But regardless of who performs testing, localization depends on dev and QA teams. It is vital that localization testing shouldn’t start until the core product has reached a certain level of stability.

Otherwise, localizers may come across multiple defects at the same time as the functional testing team finds them. As a result, several bugs will be reported for the same issue and bug fixing efforts will increase.

What are the duties of a localization engineer?

A localization engineer checks all translatable files for in-context accuracy and performs UX testing to make sure all global users can run the app and complete tasks like making a payment or filling out a form. The main personal qualities of a good localization tester are still the same: curiosity, analytical skills, and attentiveness.

Localization testing best practices

1. Pseudo-localization testing

This technique is designed to verify the localizability of strings prior to the localization itself. It is normally executed as part of the internationalization testing phase. During the pseudo-localization the standard display characters are replaced by potentially problematic ones. Such pseudo-localized software may then be tested to verify its general functionality. In average, 70-80% of bugs that would be normally reported later on during localization testing are found at this earlier stage as a result of pseudo-localization.

2. Automation of localization testing

The main goal of localization testing is to ensure the product adaptation to all target regions. To reduce the time required for adding new localization and perform regression testing on long-term projects, localization testing can be automated.

The benefits of test automation are the following: significant reduction of efforts, costs and time compared with resource-demanding manual testing, especially with a larger number of languages.

How a1qa automated localization testing for Kaspersky Lab

Kaspersky Lab addressed a1qa to perform comprehensive testing of the My Kaspersky portal and to automate the localization and internationalization testing.

Kaspersky team worked in collaboration with a1qa testing team to deliver 31 localizations.

a1qa test automation engineers developed 64 automated test scripts for localization screenshotting, which covered more than 90% of the pages a user could see. The scripts where parameterized to be executed on the specified scope of locales (different combinations of country/language), and they produced screenshots and “metadata” for each screenshot.

The so-called metadata was the xml-file with the LocalizedString items, including text, unique key and position of this text on the screenshot. Using the special parsing tool, localization engineers where able to achieve two main goals:

  1. Compare the same pages of different product versions for regression.
  2. Compare the same pages in different localizations.

After the analysis, the collected data was sent to third-party localization agencies. When it was returned and committed to the portal, the corrections were made.

The automated tests created by a1qa were reusable and easy to maintain. They served well not only localization purposes but also enabled proper work of the covered functionality.

  • With the participation of a1qa testing team, the My Kaspersky portal has been localized and adapted to 31 languages.
  • a1qa test automation has created a set of reusable tests that can be further maintained and used by the customer’s team to localize newly added strings and functionality.

Generally, the success of localization testing greatly depends on how companies approach the whole issue of internationalization and localization and how they integrate automation into the entire process.

But there is no doubt that software localization may pose challenges, and testing should be conducted prior to the software release to the global market.

The year 2017 is just around the corner. We guess it’s high time to remember the most common QA requests in 2016. Based on them we give our recommendations to software testing vendors to run successful testing in 2017.

Embrace test automation as integral part of testing

Test automation is still the best way to speed time to market, quickly test changes and not delay deployment.

“Today we observe the booming growth of test automation as a trend. How does it manifest? Well, obviously, clients have become more aware of the automation goals and advantages. The number of automation service requests for projects with QA in place also grows up continuously.

For the last six months we’ve received a significant number of requests to automate testing of the desktop applications (mainly for Windows). They are still not as many as the web apps testing requests but the number is very close to it. The driving force is the emergence of high quality toolsets that enable to solve complicated issues that were hard to solve before.

Mobile apps test automation has also grown in demand and this trend will likely keep gaining speed.

Open-source project Docker is used more often to speed up deployment of test environment. Docker offers to scale automation of various activities related to the software development, deployment and testing.

And the last but not the least important factor for test automation popularity is the opportunity to provide complex high quality solutions without being limited to the sets of automated tests only.

Now we offer automated solutions that are integrated with testing and bug tracking systems and enable to analyze test results. Summing up, test automation is becoming an integral part to continuous testing.”  – says Sergey Hamzatov, a1qa Test Automation Engineer.

Develop new service lines

Alongside with traditional services, we do constant research and develop new services to meet specific QA demands, for example, Baseline Testing. It enables to evaluate the current quality level of any IT product and propose a roadmap to its increasing.

Another non-conventional service is QA consulting, which is rather popular among those customers who need to develop QA processes or improve current testing strategies not to outsource testing needs on a regular basis and manage distributed teams.

Instill out of the box thinking approach

More and more often we have to deal with assuring quality of various IoT developments. They require testers to become real users for some time and try the most unthinkable scenarios. What we recommend is to start thinking out of the box.

How can a professional manual tester who runs routine tests regularly become more creative? There are some useful pieces of advice that might be of help to any tester:

  • Find out what the software under test is not expected to be doing. Try those things out.
  • The ‘what if’ should become the leading question of the software research. So you are finding yourself in the middle of Apple Watch testing. How will it act if an iPhone it is paired to runs out of battery, etc.?
  • If you can do anything in the system (meaning it allows you to) do so without question and despite everything telling you shan’t do just that.
  • If possible, get the system (or device) under test out of your working premises and try it in real environment.

Get ready for testing Big Data applications

Large companies often ask for comprehensive strategies to test big data systems that are too big in scope to be processed in traditional ways. And here again test automation comes to help us. Automation is one of the best means that can be used for testing big data apps.

Give priority to security testing

Security has been and is probably the most important aspect of any IT strategy. Nowadays we are getting ready to handle increase in systematic testing of all applications (mobile, web, desktop).

The cost of mistake also increases as users now are less forgiving of broken security. To stop the vulnerability trend, users, mobiles apps developers and testers should join their efforts. Users shouldn’t share their personal data and have to become smarter downloaders; developers must ensure the 100% code security, while testing engineers should identify threats to the app and help develop countermeasures.

We hope that our recommendations will help to shape your future plans and start efficient and productive 2017.

In the previous article we spoke about describing test scenarios with Gherkin syntax. Today Sergey Senyuk, Manager of a1qa test automation team, describes how their team develops custom-tailored test automation solutions into the BDD mindset.

Test automation in BDD context

When the end users of the automation solution are QA specialists who have no skills in programming and creating tests themselves, we offer to use the following approach to deliver effective automation solution that will work on the client’s side:

Stage 1: Regardless of the type of the application that is to be tested (mobile, web or desktop) we create framework with the basic logics necessary for application automated testing.

Stage 2: Using the Page Object and other relevant patters we design solution structure, write form classes that should contain the fields that correspond to the app’s UI elements and methods of handling these elements. We also create tests classes with form objects to implement the defined usage methods.

Stage 3: We put test data to the external files, thus removing logic details from behavior tests.

Stage 4: Implementing the BDD approach, we integrate relevant libraries to the project to use Gherkin syntax. Then the steps of test scenarios should be developed using the keywords Given/When/Then.

Graphically the delivered solution will look as follows:

As a result, by adopting this approach we let QA engineers work with Gherkin source files containing feature descriptions in their localized language. The documentation also serves as executable automated tests. By making various steps combinations a QA engineer may easily create new tests on his or her own.

A report of the successfully executed test will look as follows:

Every feature description may contain several user scenarios. Every scenario may consist of one or several steps. Every step may need a number of actions to be taken. All this data will be presented in a tree-type structure.

For every test that has failed there will be the following information available in the logs:

  • A step with the mistake occurred marked in red.
  • Description of the actual and expected outcome.
  • The string of the program code with the failed check.
  • List of actions that have been completed before a mistake occurred.
  • Application screenshot.

Another question is how to build and maintain effective communication between software testing engineers and automation engineers within the BDD projects.

Communication between automation engineers and QA team

In order to ensure a bug-free test automation solution that will take effect and deliver tangible results to the customer, it’s vital for both teams involved to understand the scope of their duties.

We advise to separate the obligations of QA team from those of test automation engineers.

At the initial stage, of the project, be it a pilot one or Proof of Concept, testing engineers convert the set of test scenarios in Gherkin or create their own scenarios. After that, automation engineers develop automated tests based on the given scenarios within the BDD approach. They also set up a continuous integration test environment to enable tests launch and storage of their run reports.

Upon the project completion, automation engineers submit the following deliverables to the client:

  • Test scenarios in Gherkin.
  • Automated tests and framework.
  • Continuous integration environment for tests launching.
  • Test automation solution documentation (architecture description, launching procedure in CI, etc.).

Automation engineers should also train QA team how to handle the delivered solution.

Hereafter, the automation engineers’ duties will be limited to working with the code:

  • Maintaining the existing tests and updating them in case of the UI or business logics changes.
  • Creating new tests.
  • Developing additional steps to improve the variability of the automated tests.

QA engineers, who will act as primary users of the delivered solution, will be expected to do the following:

  • Launch tests to check the existing scenarios on numerous data sets.
  • Analyze test run results and provide the client with the detailed report containing logs, screenshots, tests execution metrics, etc.
  • Create new tests using the keywords and scenarios in Gherkin.

It’s also important to take into account a number of factors that may increase the final costs of the automation project with the BDD mindset:

  1. Teaching Gherkin grammar and syntax to QA team.
  2. The solution development will take by 10-15% longer due to the necessity of developing test scenarios steps.
  3. Converting clients’ test scenarios in Gherkin to enable further creation of automated tests on their basis.

Despite extra costs, the number of BDD advantages will significantly prevail.

The key benefits will be the following:

  • Documentation and automated tests are stored in one project and the feature description is actually an executable test. There is also an option to develop the automation solution so that the scenarios in Gherkin will be stored in any test-tracking system and automated tests will request them when necessary.
  • The solution can be handled by users who have no programming skills. QA specialists will be able to launch tests, analyze their runs and create new test scenarios.
  • The steps in Gherkin syntax are reusable and the keywords may be combined in many different ways to create different scenarios.
  • The system description in Gherkin will be common for all teams involved. As a result, their vision of the system will also be the same.

Let’s sum it all up

Combination of BDD approach and Gherkin language takes a number of positive effects on projects where QA team has no skills in writing automated tests. However, in order to ensure maximum effect, it’s vital to take into account and calculate the costs of QA team training and converting test scenarios in Gherkin.

Judging by our experience, the benefits of implementing BDD in test automation prevail if done properly.

Sergey Senyuk, Manager of Test Automation Department at a1qa, speaks about Gherkin, a language designed for non-programmers that can help to describe system behavior and create automated tests without deep knowledge of programming.

What languages do automation engineers speak?

To build an automation framework and create a scope of automated tests, the developers may use a variety of languages: C#, JavaScript, Ruby, and many more. Each of the languages has its own syntax.

The choice of the language may be conditioned by client’s preferences, automation team expertise or by a set of specific libraries for a certain tech stack. And while the programming skills are a matter-of-course for engineers who are engaged in developing automation solution, the end-users of the solution aren’t necessarily experts in coding.

However, they’ll have to launch tests, analyze the reports and support them, i.e. bring up-to-date after the UI or application business logic has been changed.  The automation solution shall be beneficial for the end-client, easy-to-use and convenient.

Users of automation solution – who are they?

After the automation solution is developed and handed over to the client, it’ll be used by the following specialists:

  • Automation engineers themselves (obviously, there shall be no problems in understanding the language);
  • Clients’ developers (generally the solution will be created using the same tech stack as the in-house developers do, therefore there also shall be no troubles in script understanding);
  • But most commonly the solution will be handled by the client’s QA department. And this is the point where troubles I want to talk about occur.

The essence of the problem was perfectly defined by one of our potential clients after he saw our automation framework and learnt our approach.

He imparted his apprehensions for the ability of his QA team, who had no experience in writing code, to support the scripts, say nothing about writing their own scripts.

When testing engineers without programming skills are the end-users of the solution, our team suggests building a solution by implementing the BDD (Behavior-driven development) approach.

Why is BDD approach so remarkable?

Primarily, BDD is the methodology of software development and it suggests that the expected behavior of the system should be described in terms of plain-text scenarios. After that the described functionality is developed and, when delivered, the predefined testing scenarios should be successfully executed.

A scenario is the description of the system functional behavior written in human language by a definite pattern. As the automation engineers and testing engineers should be able to work together with the solution, scenarios are written in a ubiquitous language.

A ubiquitous language is a living language that can be used to facilitate communication between programmers and non-programmers and, at the same time, can be perceived and interpreted by the automation scripts. As a result, there is no need to improve or modify the documentation for the development or QA team usage. All scenarios are described in the same way and can equally be used by all teams involved.

Describing test scenarios with Gherkin

Executable specifications can be created in Gherkin – plain-text language that can be learnt by non-programmers. Gherkin fulfills two goals simultaneously: it serves as project documentation and automates testing process.

The system behavior is described with the keywords Given/When/Then. Every new line in Gherkin starts with one of these words which is followed by a description.

According to BDD approach, a desired behavior should be specified in terms of user story in the following way:

Title. It should be clear and explicit.

Narrative. A brief, introductory section specifying:

  • who is the stakeholder of the story or who will derive benefits from it
  • what effect the stakeholder wants the story to have
  • what business value the stakeholder will derive from this effect

BDD does not have any formal requirements for exactly how user stories must be written down, but it insists that each team using BDD should come up with a simple, standardized format for writing down user stories which includes the elements listed above.

A brief example of this might look like this:

As a [X]
I want [Y]
So that [Z]

where Y – is a feature, Z – is a benefit of using the feature and X – is a user or group of users who will benefit from the feature.

However, behavior specification in Gherkin is completely another story. Every line here is a definite step which corresponds to one of the code methods.

Every scenario shall start with a precondition. It may consist of one point or of many of them. The precondition starts with the keyword [Given].

After that the actions that will take place in the scenario are described starting with the word [When].

Finally goes the outcome description with the starting word [Then].

If there is more than one step in any of the blocks, each of them should be written down in a separate line with a keyword And.

Example of specification in BDD

Feature: Log in to the app

As a user

I want to log in

So that I make a payment

In Gherkin this scenario will be described as follows:

Given User is on Login Page

When User enters following credentials and submit

|Name         |Value         |

|Login          |test_user  |

|Password   |pass           |

Then ‘Welcome to our site’ message should be displayed

Most of the BDD frameworks are multilingual Cucumber, for example, supports 60+ languages with this number constantly growing.

Key reasons to learn Gherkin

  1. System behavior is specified in a plain way that is clear for all project participants.
  2. Files that contain specifications are executable automated tests at the same time.
  3. Test documentation and automation scripts indivisible and are saved in one project.
  4. Natural language constructions allow to build variable scenarios and to create new automated tests without reviewing the code.

With that all said, we recommend all our QA colleagues to learn Gherkin as this is the easiest way to start talking with automation engineers the same language.

In the next article we’ll talk on how to build effective communication between testing and automation engineers on BDD projects.

Adam Knight is a passionate tester eagerly contributing to the testing community. He is an active blogger and constantly presents at such testing events as Agile Testing Days, UKTMF and STC Meetups and EUROStar.

Hi Adam, can you please tell us about yourself, your current occupation and expertise?

For the last couple of months I’ve been working as an agile consultant establishing Product Owner role in a company called River. It specializes in employee and retailer engagement solutions.

Prior to that I spent a number of years working on a database product called RainStor, where I was responsible for testing, technical support and technical documentation as well as performing many of the day to day product owner duties.

You have a considerable experience in testing. How has testing changed since you started your career?

The main change that I see is the visibility of software testing outside of the organization that testers work in. When I started working in IT, testing was very much perceived as something done by people drafted in from the business, rather than necessarily being a valuable and skilled occupation in its own right.

The testers were often very isolated individuals or teams within their organizations, relying on strict formal doctrine and rather dry reference books. The advent of social media has had a massive impact on testers in allowing the creation of groups and forums in which people can discover and communicate with other people doing similar jobs.

In response to this question I could talk about changes such as new techniques, new automation methods and new tools, however people have been creating tools to solve testing problems for years.

What has really changed the face of testing more than anything else is our ability to share these tools and ideas more easily with others.

Some experts say that in future almost all manual testing should be automated. What do you think about this trend of increased automation?

I’m a great believer in automation. I don’t believe that an agile approach to development is possible without some level of test automation. The use of such approaches does, however, need to be combined with an appreciation of the information that the automation provides you with.

Essentially most automation is a detection system, alerting if some unexpected outcome arises from a check performed after a series of actions. Somewhere a human is still required to design relevant alerts, understand the implications of those alerts being triggered and take the appropriate course of action should that happen.

One of the principles that I hold to with test automation is that the automation should do more than just perform the checks. The automation provides an opportunity to gather information on the activity as it is executed which can help a human to investigate and diagnose should the checks throw up an unexpected result.

Is it possible to achieve 100% test automation?

If you don’t do any other tests than automated ones, and you exclude a huge amount of human critical activity from your definition of testing, then you could argue that it is possible.

It would be a weak argument however given the fragility of the assumptions around it.

No matter how much automation you create, the process of creating automated checks is a human sapient and often exploratory testing activity which in itself is not automated.

Something that is apparent to anyone working in testing, but difficult to explain to some outside of testing, is that 100% testing is not possible.

Even on the simplest of software applications there will be an infinite range of possible tests that we could perform. The amount of testing we therefore undertake is some finite subset of this, and 100% automation would only ever be 100% automation of this subset.

A great number of organizations are currently adopting agile methods and DevOps principles. How will testing change in the nearest future?

Roles are blurring. I think that we are moving away from the idea of well-defined roles. Both the agile methods and DevOps that you mention have in them an expectation of individuals with a range of skills and capabilities, rather than viewing development as a factory production line with a series of very separate roles owning different stages of the process.

I’ve never been particularly good at seeing future trends, however I see testing and product ownership responsibilities merging, with testing providing the information to allow the product owner to make educated decisions.

What are the main benefits of agile testing?

I would suggest that a really good question would be ‘what are the main benefits of agile to testing?’

Agile approaches have huge benefits to testing. The short timeboxes mean that it is hard to accumulate a huge ‘ball of mud’ development over the course of many weeks before handing it to the testing team and so testers are able to test incrementally on smaller pieces of development, making both discovery and diagnosis significantly easier.

The main benefit of an agile approach for testing in my opinion lies in the point at which testers are included in the conversation.

The “Three-Amigos” is a phrase that encapsulates these benefits. The fact that we have a phrase in common use that exemplifies the need to have testers involved in early conversations on the scope and value of new features, is huge.

How do you see the ideal testing process of future?

I think that far too much time is spent by testers on simple functional testing. I think that the ideal testing process of the future, or even today, involves the developer taking responsibility for the testing of the functional adherence of their developed software to the model that they are working to.

The role of the specialist tester can then be about validating how this solution model maps to the problem domain, what situations or events could cause the solution to fail, what environmental factors could result in the solution to fail, what software factors could cause the environment to fail.

I called my blog “A Sisyphean Task” because many folks perceive software testing as such, performing the same activity over and over again just as Sisyphus was doomed to do rolling a rock up a hill in Greek mythology. Where the interest, and value, lies for me is when we have sufficient confidence in our basic functionality to start exploring the deeper characteristics of the software and its operating environment. That’s where the really interesting testing happens.

What sources of information can you advise testers, who want to develop their practical abilities and technical skills?

For years I’ve recommended looking to other roles in the organization to learn skills from. I’ve learned a huge amount from DBAs, System Administrators, Security experts, network guys and support teams, not to mention developers.

People also need to be proactive. Most of the new practical skills that I have developed in the last few years have been the result of spending my own time researching interesting new projects.
I learned Ruby scripting through developing a SQL generation tool in my evenings. I learned Java in my own time to create a multi-threaded test harness.

If you see a need, take some time to research a solution yourself. Then take it to your manager and demonstrate the value of what you have done. Not only will you develop new skills but you won’t do your career progression any harm either.

Thanks for sharing your viewpoint with us.

If you want to learn more from Adam, visit his blog.

Electronic commerce is the trading in goods or services via the Internet. Nowadays, e-commerce is developing by leaps and bounds. According to statista.com, in 2013 41.3% of global internet users purchased products online. In 2017 this figure is expected to reach 46.4%. This fact drives the business to enter the online trading market.

To build online stores, most organizations are using Magento, a powerful and multifunctional e-commerce platform. It offers great flexibility due to its modular architecture. This platform covers 24.6% of e-commerce today (Hivemind Research).

A wide range of functions helps Magento win customers worldwide. According to cometrics.co, Magento is used in all parts of the world. The largest number of users is allocated in North America and Australia.

Advantages of the Magento platform

Magento has gained its popularity for a number of reasons:

  • Stable system with regular updates that cover issues appearing in the system
  • Possibility to create multiple stores in one control system
  • Multilingual system
  • Free Community Edition that gives user an opportunity to try Magento before purchasing it
  • SEO friendly system
  • User friendly and intuitive administration interface
  • A huge number of extensions

Disadvantages of the Magento platform

As any other system, Magento is not perfect and has some drawbacks:

  • Performance (good hosting is required)
  • Magento customizing is rather complicated
  • Enterprise Edition is expensive
  • Many extensions lead to a great amount of bugs

Setting up the Magento platform

During the setting up process, it is advisable to pay attention to:

  • Performance
  • Compatibility of extensions
  • Payment methods
  • Responsive design

Testing Magento e-commerce applications

The more functions a platform provides, the more vulnerable it is. Therefore, thorough testing is vital for Magento e-commerce applications to prevent end users from facing defects and errors. a1qa has considerable experience in testing online stores on the Magento platform. We have the first-hand knowledge of all pitfalls and bottlenecks connected with Magento.

a1qa experts advise to use the following testing tips:

  • Provide cross-browser and mobile testing (front-end testing on various browsers and mobile devices, e.g. we encountered absolutely different issues on Firefox and Google Chrome).
  • Check that every installed extension is compatible with other extensions (make sure that a plugged-in extension works properly, provide regression testing for extensions with similar or connected functionality, one extension can cause a problem in another one).
  • Carry out performance testing (check the application under a heavy load and large amount of data to be sure that a great number of orders won’t make your online store go down).
  • Check every payment method (calculation should be correct and the payment process should be clear to the customer).
  • Double-check calculation on checkout and basket pages (especially with vouchers, promotions and gift cards).
  • Automate typical workflows (recommended to run after every change and helps detect problems in the early stages).

Magento offers a lot of possibilities for starting or growing great online business and satisfying end users’ needs. A sound approach to setting up and testing will make e-business work right and bring profit.

The seventh edition of the World Quality Report, the only global report for application quality, was published this autumn. 1,560 respondents from 32 countries participated in the research. What are the latest QA and testing tendencies? Are there any changes in them?

a1qa has analyzed the recent IT trends and would like to present the five most interesting and relevant research items that are confirmed by our experience.

1. Main areas in mobile testing

Mobile testing remains important in all spheres of business alongside with the increasing number of mobile devices. It is remarkable that there is a shift of attention from traditional testing (functional and compatibility) to security testing (55%).

Security testing is followed by performance, ease of use, and compatibility testing. Functionality testing still remains vital but its prioritization is in decline (48% compared to 54% in 2014).

This situation is quite logical, as appropriate security is strategically essential while other types of testing are significant in the application performance. The number of the challenge areas is declining, because organizations are becoming more mature and experienced in mobile testing.

2. Common security testing activities

As it can be seen from the previous point, we observe that the main attention is payed to security. There is a set of testing activities that are commonly performed. They include:

  • Dynamic application security testing, performed by running test cases to expose the application vulnerabilities (57%).
  • Static application security testing, performed using scanning tools to check code by development teams (52%).
  • Manual code checking, carried out to find out whether anything can produce vulnerabilities using the physical line-by-line code review (52%).
  • Penetration testing (39%), aimed at trying and demonstrating infrastructure vulnerabilities.

For maximum benefit organizations need to combine the use of automated checks with manual testing.

3. The increase in test cases automation

Every year the number of automated test cases within the organization is rising. The level of test automation is considered to be one of the key indicators of a testing company’s efficiency. It’s a common belief that in a few years all testing will be automated.

A great variety of test automation tools (both licensed and open source) is currently available in the market. Test automation has evolved dramatically and now embraces the integrated automation of QA aspects across the lifecycle. However, manual testing is still prevailing (55%). Thus, automated testing has a considerable way to go. In the mature testing environment some 70-80% should be automated.

4. Test automation challenges

The adoption of automated test cases is slowed down by a number of challenges:

  • Functionality changes very often.
  • Test automation is not supported by delivery methodology.
  • There is an absence of appropriate automation tools.
  • Organizations don’t have the required automation testing process/methods.
  • There are not enough skilled and experienced test automation resources.

Despite the above-mentioned challenges organizations have achieved a considerable increase in the level of automation. In future automation won’t be considered as the secondary activity behind manual testing.

5. Test data management

Test data management (TMD) is still a relevant problem for a large number of organizations. The adoption of agile, DevOps and cloud initiatives makes the test data creation and maintenance complex. It becomes difficult to synchronize the testing, control and maintain the data in different versions of environment under test.

Managing test data is a growing concern. Some companies are introducing a new role of the Testing Data Manger. It means that TMD starts to get the attention it deserves. The creation of complex test data sets for end-to-end workflows is expected to become easier in future. It is confirmed by the fact that the reducing trend in test data challenges from 2013 has continued in 2015.

Comparing with the 2014 research findings, this year we witness the shift to security testing and rapid development of automated testing. Will these trends remain relevant in 2016?

In recent years, automated testing has become a trend in software development. However, it is labor-intensive and expensive to implement and maintain. That is why automated tests should be used only when it is really necessary.

What are the reasons for test automation?

The most common way to evaluate the effectiveness of test automation is to calculate the return on investment (ROI) that is the ratio of profit divided by expenses.

Saving efforts on manual testing can be a profit as well. The benefits of test automation may not be apparent, e.g. finding defects in ad-hoc testing by manual testers, who have much free time thanks to conducted test automation. This profit is quite difficult to realize, so you can make an assumption (e.g. 10%) or omit it.

However, test automation is not always implemented to save money or resources. The speed of testing can be significant for business for many reasons. Precisely in these cases, automation helps save not money but time.

Another reason is to avoid the human errors testing the systems that require extreme accuracy and correctness. The price of such errors can be significantly higher than the cost of automated tests development and maintenance.

When is test automation suitable?

Test automation is appropriate and can be implemented in the following cases:

  • The application functions smoothly
  • The functionality is tested regularly and frequently.

What are the initial data for effectiveness measuring?

To measure the effectiveness of test automation implementation the following input data is required:

  • The cost (in man-hours) of manual testing
  • Autotests development costs (in man-hours)
  • Information about the frequency of testing.

How is the effectiveness evaluated?

Usually, the time period for analysis is a month. But it can be changed according to the project needs. To begin with, calculate the cost of manual testing during each interval.

Then we estimate the cost of automated tests development. Also, it is crucial to take into account the team size. Analyze the difference between the cost of manual testing (without automation) and automated testing.

What can affect the effectiveness of test automation?

  • Frequency of test runs

Supposing that one test is run every day and requires 1 man-hour, the automation of the test takes 4 hours. It is obvious that on the fifth day, autotests will become more effective than manual testing.

  • Data-driven testing

Often one and the same test is needed to perform with a different set of input data or in different environments, e.g. cross-browser testing or creating a single entity with different data.

In this case, test automation with the use of the data-driven approach is the best solution.

  • Tester’s experience

A factor that greatly affects the cost of development is tester’s experience. The tester needs to have enough skills and knowledge to develop, maintain, and analyze automated tests. Otherwise, the time and cost of automation will increase.

  • Tools cost

There is a large number of different tools for test automation. Most of the paid applications are better than their free equivalents and allow developing and debugging tests faster.

  • Analysis and maintenance

While evaluating the effectiveness of test automation, most engineers forget about such important activities like the analysis and support of test runs. If there are a lot of autotests on the project, it may take a long time.

  • Cost of test suits preparation

Often, test automation engineers receive from manual testers test cases that are not suitable for automation. For this reason, sometimes it is necessary to prepare test suits from scratch.

It is obvious that test automation evaluation allows you to answer the following questions:

  • “Should we use automation on the project?”
  • “When will automation bring a significant result?”
  • “How many hours of manual testing can be replaced?”

However, even after receiving the answers to the above-mentioned questions, you should remember that automation can be introduced only when testing processes are stable.

The article by Alexander Panchenko was published on EE Times, you can read the full version here.

Big Data

Furthermore, Big Data is growing at a rapid pace: social networks, mobile devices, data from measuring devices, and business information are just sources capable of generating huge amounts of information. But Big Data is followed by “bad” data. For companies, unstructured and broken (bad) data means wrong, costly decisions. Testing can quickly locate bad data and provide a holistic view on the overall data health. This ensures that the data extracted from some sources remains intact by analyzing and quickly pinpointing any differences in Big Data at every touch point.

Moving onto to the future of security testing itself, its role in the overall testing structure will undoubtedly grow. In the future, a great deal of vulnerabilities (including the critical ones) will still be in shelf software. Here, we are talking not only about site content management systems, but also about data encryption protocols (Heartbleed) and command shells (Shellshock) that have existed for quite a long time. For example, all Bash shells are exposed to Shellshock, which means that this vulnerability will exist for almost 25 years. Such cases are good examples of open source libraries usage—source code that was subjected to security analysis a long time ago. Furthermore, classic vulnerabilities won’t disappear. They include XSS (cross-site scripting), injections, authentication and authorization flows, etc.

To sum up the points of security testing, the quantity of checks is increasing; toolkit testing is developing; and more automatic utilities (both static and dynamic) are appearing. Despite these facts, not all companies are concerned about the level of security of their products, but they should be. The question of user information confidentiality is an acute one. This adds to the argument for the necessity of security testing as an indicator of the whole branch development.

The center of all these trends is still a human, a QA engineer. He/she has to serve as a so-called “universal soldier,” but with deeper and more extensive knowledge. QA engineers should not only be specialists in testing, but also have experience in the domains in which their projects fall.

All IT and software development trends directly affect quality assurance. Such characteristics as mobility, flexibility, reliability, availability and scalability, which are relevant for IT sector solutions, are automatically transferred to software testing. With the future will come the demand for security testing engineers and automation testers, but they, in turn, will face challenges that are more complicated than the challenges we face today. What’s more, the QA engineer of the future should be prepared to upgrade coding skills, equally to developers or even to a larger extent. The effective use of specialists, standardization of processes and increased automation levels are the main factors that can lead to higher cost efficiency. Furthermore, focus will be on non-functional testing—in particular, on security and performance testing.

In case you missed the second part of the article please find it here.

The article by Alexander Panchenko was published on EE Times, you can read the full version here.

As software and hackers get more sophisticated, QA testing will gain importance. That will require more software QA engineers and more test automation. Software QA budgets are on the rise.

Recently, the sixth edition of the World Quality Report 2014-15 was issued. The findings are based on a global market research study conducted among 1,543 senior IT executives. The report highlights recent changes in testing practices and shows that QA and testing budgets are increasing in many industries because of time-to-market pressures and a need to provide an all-channel experience for the consumer.

According to the report, companies spend more than a half of all QA and testing budgets (52%) on new development projects—an amount divided between cloud initiatives (27%), big data and analytics (20 percent each) and mobility (17%).

Based on the analysis presented in the research and our first-hand experiences at a1qa, we can presume that testing trends consistently follow those of development. Today, literally every software company tries to propose the most practical mobile solutions for its clients because applications must be accessible and user friendly on any device. So called “Responsive design” has become extremely popular, providing a unique use experience for each type of device or browser.

Unfortunately, that flexibility could cause security problems. For example, captcha absence in the mobile version of a website exposes it to brute-force attacks. That’s pushing non-functional test requirements such as performance, security, and ease to increase, especially for mobile testing. As a result, automated tests are growing in popularity. Automated tests result in increased test speed, decreased costs, and shorter time to market.

Looking deeper into software testing specifics, you could face a trend of TDD (Test Driven Development), a software-development technology based on the repetition of short development cycles. For example, this occurs when a software tester writes a test that covers a new feature, and then a developer creates code that will pass created test.

Cloud services are another big trend for development and testing of applications deployment and data storage. Cloud services suit the necessity of having information “right here, right now.” More and more data is moving to the cloud, which includes not only personal data, but also application software, servers, and databases. That inevitably results in an increase in cloud use and virtualizations for test environments.

Because of scandals around information leaks (Sony being the latest high-profile victim), however, many companies aren’t in a hurry to transmit their data to cloud services — even knowing the advantages of cloud computing override possible risks of using it. That’s because configuration security is still an unknown. Giving the data to a provider, a customer is convinced that it will be protected by default, although reality shows this isn’t always the case.

Read the second part here

With the KDT approach, it should first be confirmed that the test plan consists of actions suitable to KDT. Typically, such tests appear when the program under test provides the user with a common interface operating objects containing different structure or logic.

For example, MS Word guarantees the possibility to work with texts, charts, pictures, etc. using the same interface and set of instruments. Testing of business logic for such generic interfaces is quite complicated for a data-driven approach; KDT eases the process.

When used in situations suitable to its strengths, the KDT approach can help any automated testing company save money on support activities and achieve better ROI in the long term. The graph below shows the variations in cost of development and further support between KDT and some other approaches. In addition to saving money and time, the KDT approach works better if you got more test cases. Also, the majority of effort with KDT is concentrated within the initial stage of the test development process.

A keyword-driven approach significantly cuts down development effort due to several reasons:

  • A significant part of the automation process can be performed by people without programming skills.
  • Script writers can develop automated tests at a higher level. This allows them to concentrate on the design of automated tests instead of low-level operations.
  • GUI changes can be made centrally. In other words, it is enough to change the map with interface elements if you need to add a new button to an existing form. When the keywords are developed, they are not connected with certain interface elements. Thus, keywords can easily be used for similar standard elements.
  • Refactoring of non-centralized functionality is realized by “Find/Replace” operations in the test description tables. For example, consider the implementation process of a new form in a Wizard sequence of pages. In the table of metadata, you can find all the tests including the previous screen, and change the data to add the new form. Using standard architecture, you would need to add functions and go through the code to define all the dependent functions and change them afterwards.

Finally, let’s compare KDT to data-driven testing (DDT), the most common testing method used to date, using a concrete example. KDT is, in fact, considered by many to be DDT’s “logical next step”.

a1qa recently compared the costs for development and support of keyword-driven and data-driven testing. While these two methods are similar in that both are a part of the automation process test data preparation, a key differentiator is that KDT test data has a much more important role and is able to fully replace the test scripts. To estimate benefits of KDT in practice, we chose a large, stable scope in terms of business logic and user interface changes. This guaranteed that there would be enough keywords to make measurements and to check test development abilities using keywords; 200 test cases were selected for automation. We performed daily test executions, which was necessary in order to speed up the comparison process.

One of the required factors was to get a situation where test development efforts on the keyword-driven test framework were less in comparison with the actual automation process for an existing solution. We achieved this level when 150+ cases were developed.

As a result of this testing, we found KDT had no restrictions for the usage, and the proof of concept (POC) stage showed positive results. We began measurements after test development, compared them and found similar characteristics for the critical automation process for both solutions. However, based on the experience above, we would suggest using the KDT approach when covering hundreds of test cases in long-term projects with complex business logic, which assumes a high level of keyword re-usage.

Read the first and the second parts of the article.

The article was published on Computer Technology Review. Read the first part of the article here

According to the KDT approach, there are three roles in the automation testing process:

  • Test designer – creates the actual keyword-driven test cases, including pre- and post-conditions and keyword parameters. This is the role of a non-technical subject matter expert/business user.
  • Automation engineer – maintains the core framework and adapts it for any new customizations or enhancements. This is the role of a technical person who is well versed with coding and scripting language tools.
  • Test runner – serves as the continuous integration (CI) administration technician. This role does not require a purely technical person but requires understanding of what input data is needed in order for the automated script to run.

The KDT process includes the following steps:

  • Testing plan development (includes definition of automation testing keywords).
  • Automation testing scripts development.
  • Keywords implementation by automation engineer.
  • Launch of automation tests.
  • Implementation of automated tests in the regular pool (CI).

The picture below shows the different steps of the testing automation process for each of the aforementioned roles.

Let’s consider a very simple example to get a better idea of how KDT works. Imagine you have to test an application that adds two numbers. For the step of “defining business requirements and testing plan development,” you must determine what numbers can be put in and what interface elements might be used. Let it be positive integers. The app’s GUI has two text fields, a button and an inscription to show the result.

The “definition of automation testing words” step includes creation of a limited word set and the requirements for it. This step can be executed by a test designer.

We need three words possessing the following parameters:

  • “Edit”: two parameters (entry field name and entry text)
  • “Click result”: No parameters
  • “Verify”: one parameter (validation text)

The test designer describes the core of the tests – minimizing the quantity of used words. Using the KDT methodology, he/she analyzes tests on a high level. Therefore, it is easier for the test designer to identify the frequently repeated functions that should be automated for tests. As a result, the automation engineer receives a well-defined and simplified task.

For “testing scripts development,” we implement the words defined above, compose a test and input data:

  • Words implementation is a duty of the automation engineer. His/her task is to provide efficient execution of every test operation, even if the interface reacts slowly. He/she should also thoroughly validate the operation result and describe the words using “HOW TOs” for a test designer.
  • The tasks of test development and data preparation can be submitted to the test designer. He/she should provide tests for full-scale functionality coverage. To successfully fulfill this task, the test designer should understand the application requirements, choose the testing strategy and develop the cases.

The variant can be implemented by means of two test automating instruments – Robot Framework and the AutoIt plugin for robot framework.

The solution will include three tables and the code:

Whenever changes are made, everything should be verified immediately. You can apply high-level test tables to detect changes. As every keyword in KDT is used in multiple tests, it allows you to launch integration testing for already-checked keyword implementation. Thus, you can easily detect and fix all the issues caused by incorrect keyword usage.

As was mentioned, the above example is simplified, but the automation process for real-life projects is quite similar. However, with real projects involving test automation, testers handle many tasks at once. For example, before the test launch, the test runner should prepare the infrastructure and organize the multithreaded launch of automated tests, and the test designer should add information into the application database, as is shown in the picture below.

So what does all of this really mean?

To be continued… 

Automation testing is a topic that is under constant discussion and improvement. The IT industry often tries to find more and more ways to make automation more effective and applicable, though more efforts should be made to fit the QA process; this is where keyword-driven testing (KDT) excels.

KDT, also known as table-driven testing or action word based testing, is a software testing methodology suitable for both manual and automated testing. This method separates the documentation of test cases – including the data to use – from the prescription of the way the test cases are executed.

As a result, it separates the test creation process into two distinct stages: a design and development stage, and an execution stage. This approach is particularly attractive for automation testers without more advanced programming skills.

Also, the analysis and integration of very similar tests with keywords reduces the amount of code required in automated tests. Thus, a person who prepares the description of a test using already implemented keywords can, in fact, create an automated test at the same time. This methodology considers creating a table in the form of keywords for such automated actions as “Add Item” or “Delete Item.”

For example, consider a keyword for a log file messages check. First, check the message type and its code. Then, write a test method to perform automated testing with a couple of parameters: the prefix and postfix. Store the test data in a text file as a table, but use an additional middle column to transform the table into ordinary English text. Separate the records with new lines and separate three columns by tabs.

The test engine library will read through this test data and invokes the test method. For simplicity, we will not consider the test engine and test method implementation just yet. The scheme of an automated test is shown below:

A properly organized test framework according to the KDT approach can reuse the test method for a whole test scope. Keyword usage could be enough for an automated test design. Automated tests in the form of ordinary English text and stored inside text file are easy to develop and maintain. There are several KDT frameworks that implement test engine functionality. We’ll dive into some more detailed examples later, using Robot Framework as a test engine and Python as a programming language.

Read the second part here.

The article was published on Computer Technology Review.

It’s no secret that automating the mobile application testing process is the best way to achieve the quick, precise results needed to accommodate fast-development cycles. However, this is more challenging than it may initially seem, as mobile devices are less accessible and less open than standard desktop environments or Web-based applications.

That is why vendors of automated testing tools typically offer specialized modules or additional tools as part of their products designed for mobile applications. There also are a couple of free, open-source tools that can be used to automate mobile application tests.

We all know that automation decreases the duration of the testing/development/time-to-market cycle. On the other hand, a positive return on investment is also expected. In the case of mobile automation, the duration benefit is much more achievable and tangible than the economic effect. The cost of solution development as well as total cost of ownership is much higher when compared to the Web and even desktop.

The reason is the vast number of technical issues, which can require added effort and prove to be quite time-consuming. Below, I will describe the common issues, which should be taken into account when evaluating automation tools.

The choice of automation testing tools and approaches for testing mobile applications depends on a number of factors, such as:

Web/native application

When testing mobile versions of Web apps, QA automation engineers usually apply the same approach used for conventional Web applications. However, I would recommend WebDriver with driver versions developed for Android and iOS browsers. Moreover, bear in mind that if a Web application does not include frequent and complex Javascript calculations, and complicated and dynamic page layout and AJAX requests, the testing of the website mobile version will provide results similar to those of tests performed in the non-mobile browser.

Compliance with different platforms

In the event you need to run tests on several platforms, you will likely face some challenges from the very beginning. In this situation, you should consider a paid-for solution like T-Plan Robot, SeeTest or MonkeyTalk, to name a few. Going this route will give you the opportunity to re-use the source code and launch tests on several platforms. Even so, business logic and applications realization peculiarities for various platforms are very different. Therefore, it is likely you will need to run Android and iOS application tests through different solutions; requiring extra test development time even if code compatibility is expected.

OS versions and API

When developing automated tests, you must remember to define from the very beginning which OS is being used. For example, iOS 7.0+ versions have strict security setup conditions that won’t allow a background process – usually masked as a “GPS navigating software,” but an automation testing agent in reality) – to simulate user input on the devices. It is worth mentioning that this update has significantly influenced UI automation techniques for iOS.

Integration with third-party API is also an important aspect. For example, if an application uses Google Maps, a new version of Google API may cause changes in the map control elements layout. Some APIs can become charged; some will disappear and become incompatible with new versions. Taking these peculiarities into account when launching automated tests will allow you to avoid unnecessary struggles in the testing process.

Jail-broken or non-jail-broken for iOS

A so-called “jail-break” of iOS devices directly influences the opportunity of remote control via virtual network computing protocol. This protocol provides a picture from the device screen through an immediate client-server connection and allows the user to simultaneously send user actions to the device. The only way for VNC server realization for iOS devices today is to use the Veency app.

Control outside the tested application

The area covered by automated tests can be limited by the tested application (native app) or a browser (Web app). Sometimes there is a need to create a shortcut on the desktop or make a change in the OS settings.

This need to control things outside of the application undergoing testing limits the choice of automation tools, as some of them allow you to control only the application itself.

Objects identification

There are two applicable ways to identify objects: by object properties or by imaging. Image recognition can be accessed from a local source (if the test is performed on the emulator), or remotely (via the above-mentioned VNC protocol, AirPlay application or other proprietary technologies).

The properties of UI objects – their completeness and accuracy of the values determined – will depend upon the specific instrument being used. In other words, when testing the same application with different tools, engineers will obtain access to different sets of object properties. Object recognition may also be different in cases when you instrument your application or use native mechanisms to interact with UI.

My personal belief is that tools incorporating all the methods, image recognition and object recognitions – both instrumented and native approaches – will become the leaders in the market.

Emulators/physical devices

Few automation tools support physical devices as well as emulators. If you launch emulators while testing an iOS system, consider the requirements defined for the test environment.

Need for parallel launch

Launching tests simultaneously on several devices will require some additional environment set up – USB or Wi-Fi router setup, port forwarding, continuous integration server settings, etc. Keep in mind that performing parallel tests may not be an option if you are relying solely on a test launcher built-in automation tool. The environment is the factor that will significantly increase the total cost of ownership of an automation solution in the usage stage when compared with Web and desktop test automation practices.

Development platform for native applications

To develop a native application, it is possible to use third-party platforms that are not officially supported by the OS. For example, an application for iOS can be developed in the Adobe Air environment; then, Adobe can be used to wrap it into an IPA file and deploy it on the device. The application would look like a usual iOS app, but testing will be a bit difficult, as the object won’t be identified by standard means.

As long as you are aware of the factors influencing the choice of the test automation tools, getting the one you need is not a big deal. This is still a developing area, so there are no clear market leaders yet. Recently, I had a conversation with one of the tools’ producers who mentioned that close interaction with the client during the automation process helps adapt the tool to the particular needs of the customer. It shows that this sphere of mobile test automation is  the one where both test developers and test tool producers can really come together to create a bright future for automated testing of mobile applications.

This article was published on rcrwireless.com.

In the previous post we had a look over keyword testing that has a somewhat dubious reputation with QA consultants and covered some steps of the comparison we made. This I`d like to provide you with the test results we`ve got.

Several charts below illustrate our findings regarding last week of experiment. One should also note tests were executed daily.

The first comparison had respect to test execution time. Keyword driven assumes that some additional logic of parsing keywords works at the background. The impact on test execution duration was mainly under our focus.

The results indicate test execution time is comparable and we may apply Keyword driven in future without additional efforts/hardware for optimizing test duration.

Efforts required for analyzing test results became another comparison point here. In fact it shows the similar picture. Despite keyword driven required a little bit more efforts to support tests, we got the same trend there. The reason may lie in the sphere of business logic. This part of measurements should be developed further.

Another point is test support time. We may see that both solutions are comparable by this indicator as well.

As for the test development efforts – manual QA Engineer was able to develop test case description using existent keyword. Taking this into consideration we may consider spending to be effective comparing to current solution.

Let’s sum up the outputs

The first conclusion we are able to mention is that Keyword driven has no contraindications for use and POC stage showed positive results. On the other hand based on our measurements we see no extraordinary results or substantial breakthrough.

We started the measurements after test development efforts of the new cases became comparable and we’ve got pretty the same characteristics for critical automation process on both solutions.

So, based on this research one can suggest using keyword driven when you are going to cover hundreds of test cases in long term projects with a business logic which assumes high level of keyword re-usage.

Having this as a consequence we decided to apply Keyword driven practice to several upcoming projects.

In the previous post we started a discussion with a widely known software testing specialist Michael Bolton. Today we continue and cover the issues of automation and rapid software testing.

1. Michael, as one of the Rapid Software Testing course creators, can you, please, explain what rapid testing actually is? Is it a philosophy, an approach, a set of skills?

Rapid Testing is all three of those things. We describe rapid testing is a mindset and a skill set on how to do testing quickly, inexpensively, expertly, and credibly. It requires deep thinking about products, problems, models, processes, tools, and interactions between people. It is an approach that focuses on reducing waste and helping to speed up the project by investigation and exploration throughout development. It also requires the tester to develop skills in many domains: critical thinking skills, scientific thinking skills, using heuristics; emphasizing the use of lightweight, flexible tools; framing testing; applying oracles; identifying coverage and the gaps in it;  and reporting on all of those things.

The premises of rapid software testing are listed here; a framework for describing rapid software testing is here.

2. Automate or not to automate? Is automation testing the panacea in quality assurance world?

Is automating research the panacea in the academic world? If you look at expert researchers, they use computerized tools all the time. But nobody talks about automating research.
There is no such thing as automated testing, any more than there is automated research or automated programming. There are some tasks within programming that can be automated, but we don’t call compiling “automated programming”.

Instead of thinking about “automated testing”, try thinking about tool-assisted testing. If you do that, you’ll be more likely to think about how tools can help you perform all kinds of tasks within testing: generating data; visualizing data; statistical analysis; monitoring or probing the state of the system; recording; presenting data; helping with exploring high-speed, high-volume, long sequence testing; the list goes on and on.

Checking of course can be automated, but you can’t automate the processes that surround the performance of the check: modeling and identifying risk; identifying a way to check for outputs and outcomes that would expose problems; programming and encoding those checks; deciding when to run the checks; and setting up mechanisms to launch them. After the check is been performed humans make decisions about whether the check has revealed important information or might have missed something important. And after that, humans make decisions on what happens next. With the exception of the actual execution of the check, we need humans at every step. None of that stuff can be or will be performed by machinery anytime soon.

So, use tools by all means. Don’t limit your concept of what they can do for you. But beware: a tool amplifies whatever you are. If you’re a thoughtful and critical tester, tools can help sharpen your testing. But if you don’t apply tools thoughtfully and skillfully and critically — if you’re a bad tester — the tools will help you to do bad testing faster and worse than ever.

Most importantly, remember that the tester and his or her skills — not the tools, not the process model, not the documentation—are at the center of testing.

Michael thanks for sharing your experience and ideas. We`ll be glad to see you and talk to you again.

You can follow Michael on Twitter

Automation is a topic that is under constant discussion and improvement today.  Its consistency has been already proved.  But for IT industry in general this practice pretends to be more and more effective and applicable, to fit QA process needs better.  One of its means is cost effective usage of testing. Just imagine that you can double return on investment KPI. On the one hand you save money, on the other can increase quality using the same budget or mitigate QA budget risks on stabilization and delivery stage.

There are lots of interpretations of keyword driven approach in the world of test automation. Different tools allow using keywords.  But not all that cases may be a true keyword driven. The way I used to describe it in simple words is: “manual testers mostly create test cases using keywords and test developers create code which implements particular keywords via available interfaces”.

What is coming out that meaning?

  1. The keyword driven approach helps to achieve better ROI in long term saving money on support activities.
  2. It optimizes (moves down) technical threshold for stuff who may be involved in automated tests development process i.e. persons who prepare description of tests which is pretty the same like in test automation in terms of keyword driven. We may say that a person who prepares description of test using already implemented keywords creates automated test the same time.
  3. The last but not least – it maintains the relations between test developers and testers themselves regarding automated tests which positively impacts QA budgets and overall process.

Of course, there are patterns for using that approach like for data driven or other ones we are aware of.  For instance, you may apply scripting technique which requires less money for initial test development, if your test process assumes coverage of stable critical functionality (meaning smoke test) the frequency of builds is closer to daily basis, and testing is required for more than 4-6 upcoming months.

Thinking of Keyword driven approach you should ensure that you have a lot of business logic. There are similar actions which can be used in different test cases (potential keywords), the business logic is too complex for Data-driven approach, which may be extremely effective in some other particular cases.

So, you never know without trying! We decided – it’s worth doing. I’d like to share some of the most important findings. One of the crucial requirements here is that special description format should be applied from the very beginning of testing activities. Taking into account this fact and absence of experience with tools that are specially designed for Keyword driven approach implementation we decided to split our first Keyword driven practice in two steps.

  • Step 1 – Proof of Concept (POC). This is the base for the article you are reading. Mentioned step purposed to try out a particular tool, check basic automation indicators like execution/support efforts, check if manual tester might be able to handle test case description.
  • Step 2 – Using Keyword driven approach. The second one is to apply this approach from the very beginning of the particular project and cover the whole QA cycle using it.

Thus, we have found a “guinea pig” for the first step and here is a description (without mentioning concrete customer, of course).

Solutions comparison

 Existent solutionKeyword driven POC
Automation approachScriptingKeyword driven
Programming LanguageC#Python
Test Automation frameworka1qa SMART frameworkRobot framework
Automation toolSeleniumSelenium
Test execution systemTFSJenkins

Basically, we have selected quite stable scope in terms of business logic and user interface changes. It was decided to select rather large scope which guaranties that there will be enough keywords to make measurements and to check test development abilities using keywords only. As a matter of fact, 200 test cases were selected for automation.

It should be mentioned that selected project was quite dynamic and required daily test executions. It was necessary to speed up solution comparison process.

One of the required factors was to get a situation when test development efforts on the keyword driven test framework are less labor-intensive in comparison with actual automation way for existent solution. We achieved mentioned result just after 150+ cases were developed.

Some good lessons have been also learned about Keyword driven while tests were developing. There are top-3 issues you should consider applying keyword driven practices to the project:

  • TBD 1– First tests on Robot Framework KDT requires quite more than average efforts (5-6 hours when scripts with DDT regular approach requires 3-4 hours). Efforts decrease with list of base keywords being completed and available for re-use (Down to 1-2 hours).
  • TBD 2 – The tester is required to learn several special formats & keywords for creating the customized keywords. It takes some time to get familiar with framework specifics on tests development (IDE, libraries, etc.)
  • TBD 3 – Robot Framework execution engine doesn’t help contain default mechanisms implementing itself to solve parallel test execution problem.  It was quite a big challenge to implement this mechanism. We tried to run scripts simultaneously on a single VM by using several jobs in Jenkins, but it failed because of AUT UI specific interactions: some UI elements were available only in the currently available browser instance.

A soon as a number of tests were ready, we started actual comparison.

In the next post we`ll provide you  with the results we got.

The article by Dmitry Tishchenko was published in UK magazine “European Software Tester”.

Robot Framework is an acceptance-driven test automation framework basically in Python (can run also on both Ironpython and Jython). Robot framework (RF) provides a lot of synergy in test automation. It makes a lot of automation processes flexible and simple. But before going further into RF architecture we have to cover its keyword-driven concept.

The best way to use Robot-framework is to use it on unix-like systems because of its pythonic origin. With the help of tools like easy-install and pip you could extend it with open-source libraries almost infinitely without any problems. This also helps a lot when it’s coming to CI systems and deployoing test libraries on the build node.

However, because of same pythonic nature this tool could be easily used on any platform where you can run python 2.7. If you think that windows based installation of robot-framework will have lack of support – blame on you. There’s a lot of platform specific librariesmodules out there. For example, AutoIt library that is windows-only GUI automation tool.

As for Robot framework drawbacks should be mentioned lack of parallel test execution, not-easy-to-customize html reports (however, there is an option to generate xUnit formatted short reports) and some skill to create own low-level libraries.

As for other pros and cons – they are pure approach ones, based on which one you would use. In Robot-framework you could use Keyword-driven approach aside with data-driven and behavior-driven ones. However, behavior ones could be described via keywords or via Given-When-Then scenarios.

Considering the approach benefits and requirements you know how to apply the method in test automation to gain value.

The article is prepared by Yan Gabis.

Keyword-driven approach in automated testing is one step away from behavior driven approach. It’s not far from behavior driven approach at comprehension standpoint but much more flexible and easy to re-factor. It is one step away from Object-driven approach, too.

You can use keywords as methods and “keyword arguments” as method arguments. So there is a possible usage of encapsulation, which could help re-using code and reduce time to write new tests. Actually, there are some tools like Robot Framework, which could use keyword driven, behavior driven and object-oriented approaches as well as data-driven one.

The main reason to use keyword driven approach in the project is maintenance costs and in some cases development costs. Maintenance costs are lower than in many other approaches because of easy keyword modification. To refactor or modify them your team should not have specific programming knowledge, the basics would be enough. Also because of inherited from object-oriented approaches modular structure of keywords they could be reused often, which cuts test development costs and lowers maintenance costs even more.

The reasons against the keyword driven approach are the same that could affect your test automation on the whole:

  1. Tests that you run only one time
  2. Tests that need to run ASAP
  3. Tests that based only on user experience

Keyword-driven approach could also be used in manual testing! This will give you flexible testing steps representation and test implementation. And one of the most exciting and debatable part of – you can combine manual steps with automated ones!

Pros

1.Re-usage of keywords

2.Divide et empera:

  • Test case implementation does not require learning specific tool or programming language, only SUT domain knowledge.
  • Keyword implementation does not require strong domain expertise and rely mostly on tool/programming language knowledge

3.Easy-to-implement abstraction layers

4.Less costly maintenance because of easy test modification, readability and keyword re-usage

Cons

1.Higher learning curve than with behavior driven testing

2.Division of responsibilities requires more intensive process management than with other approaches

Considering the approach benefits and requirements you can decide how to apply the method in test automation or manual testing to gain value.

The article is prepared by Yan Gabis.

This is the second part of the interview with Shrinivas Kulkarni, international Software expert and popular blogger . If you haven’t read, please check out part 1 of the interview published on Tuesday this week. Shrini suggests,  “Test automation to be probably the most misunderstood concept in the field of software Testing…” Today we continue discussing Test Automation using different angles and approaches.

a1qa:. Can you give the concrete example of the Automation Testing positive result for the business processes from your experience or the one you heard about? (How much money saved, time to market accelerated or some other input).

S.K.: As I said before, automation when done “properly” is going to increase skilled testers` productivity and efficiency. Concrete examples of positive results of automation – in my opinion – should be related to these terms mainly. Automation in IT services world is a big money making enterprise. There are automation tool makers, consultants and automation developers that make up the commercial equation of automation. When automation is done using discretionary expenditures – the money spent need to be justified in some commercial terms that executives required to sign-up. This is where the problems start and we slip into realm of manipulation, politics, personal motivations biases, likes-dislikes etc. I have held very skeptic views of claims of automation such as ROI, cycle time reduction, faster time to market; as these terms are too vague when applied to automation and often depend on several parameters outside the control of testing.

For example, if someone claims that they reduced cycle time due testing – here is how I scrutinize the claim. First of all the whole idea of cycle time is often not clearly stated – are they refer to only testing cycle time or overall development or release cycle. If we consider testing cycle alone – how do we mark start and end of test cycle? Test cycle is a provisional construct devised as convenient unit and whose definition changes from project to project. Even within any given definition of testing cycle – what does end of test cycle signify, release of the product? Often, end of one testing cycle throws of bunch of bugs for developers to fix and that needs more testing. Unless you see such a testing cycle where end of the cycle we have zero new bugs or zero outstanding bugs to worry about – end does not technically mean anything about release of product. Release of product at the end of testing cycle is a business decision based on risk appetite of the stakeholders and business/market considerations. Automation, testing or even development team – cannot do anything if executives decide to release a product to meet some specific business goals. My point here is – effectiveness and success of automation needs to be measured at different level – tester’s level, not at a business level. Cycle time or testing cycle time is an example of a parameter dictated at business/stakeholder level.

Same argument goes for “faster time to market”.

My recommendation is to measure success of automation by capturing how it makes skilled human tester productive and efficient. As go higher towards business stakeholder level – picture gets blur and many parameters that are out of control of testing or automation teams get in. This impacts the decision making process about automation and marketing persuasion prevails over critical thinking. Thus, when you hear phrases like ROI, cycle time reduction money saved through automation – take a step back and subject those to critical thinking. Just do not accept them as granted. The devil is in the details.

a1qa:. What are the typical, most common mistakes while implementing Test Automation?

S.K.: One big mistake often committed is to treat automation as magic wand solving any problem related to testing – even reduce or eliminate testing itself. I often advised teams not to accept automation as a solution when there is less than required time for testing. For managers and many executives – automation is often sold as a means or tool when there is insufficient time for testing. This is the wrong way of using automation. I am yet to see a real and practical example of automation balancing the lack of time for testing.

Another big mistake related to above is giving very little or no consideration about testing and how automation fits in it. If you are doing bad testing, throwing some automation at such testing cause worse results. James Bach in his famous article on automation (Test Automation snake oil) lists down a number of reckless assumptions about testing that automation folks often make. For example consider testing as a sequence of actions. If you allow people (consultants and tool vendors) to trivialize testing, you are giving them the freedom to sell anything under the name of automation. You cannot automate testing, as testing is a fundamentally human cognitive process, but such a process can be enhanced by use of tools. A good automation has deep grounding in good testing – find out, for your context what that good testing is and then ask how automation assists the process. It is a pity that many tool vendors market their tools as those doing testing and user’s (testers to test managers) community accepts such claims.
You need to be wary of marketing pitch that comes along automation. Apply critical thinking to marketing claims such as faster automation, easy to use, quick ROI and assess the feasibility of each of these claims in the context of your project, company and industry.

Most tempting marketing pitch by tool vendors is “automation to non-technical users”. Non-technical users (meaning those who do not write code) can create tests but cannot write or maintain code. So, the rhetoric of non-technical automation is an oxymoron. Watch out for this.

Another big problem that we need to deal with automation is about tools that claim “script less” or “code less”. If you reckon automation as software development – how can there be a script less or code less development? I have used several tools that start off as “pure script less”. When we raise questions about support for programming constructs like looping, decision control, exception handling – the tool starts opening up into programming domain. Eventually they end up in halfway where there is some script less part (to market tool to execs in the name of “being easy to use”) and other part is to support programming needs. Such tools, in my opinion are better to be avoided.

In summary: (how to spot and avoid mistakes)

1. Tool cannot do testing – humans do. There is no such thing called automated testing as testing cannot be automated but can be enhanced by the tools
2. Automation for Non-technical users is an oxymoron (like a water-proof towel)
3. Avoid Scriptless automation tool if you can.
4. Beware of Marketing pitches that come with automation – watch out for phrases like cycle time reduction, faster time to market. They are traps.

a1qa:. Who is the test Automator according to you? He is under-developer or over-tester? How to check the aptitude for test automation? Developers may face a problem with motivation, as for testers – their technical level is not always good enough.

S.K.: For anyone to be an automator – software development and programming skills in one formal/full programming language is a-must. It is possible that a tester has such skills and can be an effective automator. One of them is the ability to understand/decipher software code and ability to update/modify code. The general tester`s description (a manual tester) is someone who cannot write or understand code. This has to change. IT service providers have been charging a premium for so called “automation engineer” who is nothing but a tester with some training automation tools (in most of the cases no programming skills). A rejected developer cannot perform well as an automator as the key skill of programming/design is missing and needless to say such a rejected developer would not have invested in becoming a good tester. How much or how deep a tester should know programming is a question based on the context of the project/company/domain.

There is no one-size-fits-all technical bar for an automator. A good automator would have a balanced mix of testing skills and programming skills so that one can blend them (skills) in developing/maintaining automation solution that enhances efficiency and productivity of testing. For all you know, in future there might not be any specific role called “automator” – a tester or a developer would create and maintain automation solution. Accordingly, there would be a need for skill enhancement for developer (of testing) and tester (of programming) or we might just pair a developer and tester for the purpose. Interesting times are ahead.

a1qa: Thank you again, Shrini. I hope for the best in your work, and thanks for contributing to something that is important and cognitive to all curious Testers!

Reach Shrini on Linkedin, Twitter and read his blog.

Through his career Shrini has worked in companies like Microsoft Global Delivery center, iGATE Global Solutions, and currently engaged to Barclays Technology Center India activities. Having over 16 years of testing experience hе worked in many roles covering entire spectrum of IT – like Software developer, Project lead, SQA lead, Test Lead, Test Manager and Solution Architect.

According to him «Test automation is probably the most misunderstood concept in the field of software Testing…». a1qa invited Shrini for an interview to discuss this topic.

a1qa:.Shrini, we are grateful that you accepted our invitation. The first question goes to the core of automation process. Are there any determined practices where we should definitely start testing automation and when it’s worth finishing? Could you please share your viewpoint about, where this border is in Test Automation?

Shrinivas Kulkarni (S.K.):. Before I answer this question, please let me turn to background. When it comes to automation – one thing that I have not heard much talk about is the industry or domain in which testing/automation is happening. I have studied the industry as a consultant working for IT service providers and an automation developer for software development companies, for last 10-15 years. The beliefs, practices and expectations from automation in these business domains (hence need testing and hence automation) are very-very different.

Coming to your question of when to start and when to end automation, I think one needs to take into account the type of business/industry, where automation is used. Traditionally software product companies never had (I think that is true even now) a specific thing called automation or automation team. It was all part of development. In the present world, companies like Google, Microsoft have taken the idea of automation to a level, where engineers in these companies cannot (at almost all times) distinguish between writing code and testing. Testing = writing some code to test another piece of code. This is how product companies view automation. Here there is no clear start or end of automation – it is all part of the lifecycle, happens throughout and continuously. Agile movement eradicated any traces of separate automation cycle/effort/start-end through the practices of XDD – X would be any favorite letter such as “B” or “T” or similar.

a1qa: How actually IT world sees the automation?

S.K.: In the world of IT service providers or offshore tech centres of Banks, insurance companies – automation takes a whole new meaning. It is seen as a means to cut down costs, reduce time and effort of testing. It is founded and tracked as a separate (at times totally disjointed from core dev/test teams) activity. How it became this way? In the world driven by outsourcing – the IT service providers are constantly in need of broadening and deepening the services to continuously generate revenue. This often causes situations (sometimes artificially) where they need to look at testing, automation and other related services in another way. First comes independent testing that is disconnected from the development team. IT service providers essentially operate in this model. More separate and disjointed services – more revenue.

How do the IT service providers look at automation? Mostly as a means of cutting testing costs, this is a primary and most popular way of selling automation. On the surface, it might look plausible that a sensible automation, aligned to development life cycle can help to reduce cost of testing and improve value out of testing. But the way IT service companies sell and approach automation has – over a period of decade or so – created more concerns than solutions and benefits. The start and end of automation in such conditions depends on many factors such as availability of funds, technology road map of products, status of testing etc. In my opinion, IT service industry should adopt the model similar to software product companies – treat automation as continuous process, running alongside the development cycle – with no definite start and end. But then, they have to figure out how to sell such long running automation service that costs more, though they sell it as a cost saving method. That is a puzzle, a difficult one. Thus these companies have chosen to downplay the issue.

a1qa:. In your opinion what indicators can prove effectiveness of Automated Testing implementаtion? And which of them can be applied to people, who involved in that processes?

S. K.: One sign of successful automation is its widespread usage. Any automation that is outdated, cumbersome to maintain and use – would be put aside by testers and developers alike. Do not make a mistake – the primary aim of automation is to assist testing in coverage, speed and filling gaps/shortcomings. Effective automation works to help human testers to be more productive and efficient. On the contrary to popular belief – effective automation would allow broader testing assistance to skilled human testing in the areas where machine/computer program does things better than a human. Successful automation makes more people to embrace it and promote.

Cem Kaner defined automation or automated testing as an assisting testing tool. You would be surprised to see that many software applications such as MS Excel can assist so much in testing that Excel can at times be used as an automation tool. There are similar examples from Non-windows world. The bottom line is to ask “what can enhance my productivity and efficiency as a tester” then pick tools that help in specific direction. Anything that helps testing is an automation tool. Many specialists in our industry don’t think of automation like this and that is a problem…

On this Thursday we continue the conversation with Shrinivas Kulkarni about test automation.

You can check his blog here.

In software development it’s hard to find anyone who considers software architecture useless, the same applies to automation testing. By test architecture I mean all code that will support and facilitate test cases development and execution (e.g. test framework), the project structure and any management that will take place (e.g. test data management and documentation).

First of all there are 3 key points that reveal test automation framework uses:

  • Code support
  • Test support
  • Analysis

Analysis plays an important role for code support as well as test support – it is the most customer-oriented part, tightly connected with framework. Now let’s take a look at automation project architecture where test framework takes place.

  • System under test is processed with test tools through application interfaces (GUI/API)
  • Test tools actions and test libraries methods are invoked through its API by test framework.
  • Test framework uses test data, usually specially formatted for it.

This is the most common architecture. But is test framework really helpful?
First of all – forget about linear tests. Implementing test libraries makes your code reusable. Why doing same things over and over again when you can simply implement it once and use several times?

Main idea of test framework: a little bit more efforts once – much less efforts each time later. A common solution for this is design patterns. With design patterns we can improve some tests capabilities.

For example Page Object pattern reduces the maintenance impact, helps to implement similar tests much easier. In web testing Singleton can be used to provide a driver instance to tests instead of inheritance. If you need to verify a database, the Entity can be used to reduce the quantity of database connections.

However using design patterns along with test framework is recommended, but not obligatory.

When you need to decide what architecture to choose and answer the question “Should we have test automation framework?” try first to answer on this questions:

  • Who will develop the tests and analyze results?
  • Does this person have the right technical skills and domain knowledge?
  • Do you need to separate test description and/or data from low-level code?
  • How many third-party tools you use to access SUT?
  • Do you have time and budget to implement it internally or it would be better to get a professional help?

The article is prepared by Yan Gabis

It goes without saying that you should choose the right tool to work with while testing process. The challenge although is in absence of good advice:

  • When particular tools work better?
  • Will they suit the current projects?
  • Is it worth to risk and try something new?
  • Should you try them if deadline is near?
  • How all this tools would work together?

Most of the articles about automated testing are full of ROI, KPI and other stuff which is sometimes complicated. Often it is not clear, how it would work on your project. If there are any examples on real projects, the information is not enough or not relevant. Still, what I want to cover is how to decide which approach suits you exactly.

Below are some points that help to consider which manual tests should or should not be automated. Just because you can automate something doesn’t necessarily mean that you should. Also it is worth mentioning that development projects usually benefit a lot from test automation, but down in the bottom there is a glimpse on automation for projects that already in production.

So you’ve got a project in development and want to get automated tests running. You have some manual tests and struggling to determine which of them should be automated. Here some basic rules in such kind of a decision.

Tests that should be automated:

  1. Tests that need to be run against every build/release of the application. (Usually it is smoke, regression tests, or sanity tests).
  2. Tests that use the same flow but different data for its inputs for each test. (Programmed once they will use different datasets)
  3. Tests that need to use information from different sources during run time, like databases (SQL/NoSQL) and low-level application attributes.
  4. Tests that can be used for performance testing. (It is especially good running such kind of tests in parallel)
  5. Tests that take a long time to perform and may need to be run during breaks or overnight. (Automating these tests maximizes the use of time)
  6. Tests that involve large volumes of data. (Machines are much more faster in handling such a task)
  7. Tests that need to run against multiple configurations. (Different OS, locales and their combination, different browsers)
  8. Tests during which images and video must be captured or some low-level data retrieved to prove that the application behaved as expected.
  9. Tests that should return results ASAP every run. (Usually automated tests much faster than same tests performed by manual tester).

Tests that should not be automated:

  1. Usability tests (So far there is no way to program ISO/TR 16982:2002 and ISO 9241 efficiently).
  2. Tests that you will only run one-time. (This is a general rule. If test steps could be automated quickly without need for support and run in a loop (for large dataset input for example) it will save a manual tester considerable time and effort).
  3. Test that need to run ASAP. (As automating a test is not the fastest way to run it)
  4. Tests without predictable results or on part of application that changes every once in a while. (For successful validation it needs to have predictable results in order to produce pass and fail conditions)
  5. If a test needs to be manually watched to determine whether the result is correct.
  6. Test that cannot be 100% automated should not be automated at all, unless doing so will save a considerable amount of time. (Large and routine test preconditions)

What other options you’ve got to make a good decision? Remember, that automation can increase productivity by reducing the time taken to perform repetitive tasks. Another useful point is that automated tests cannot get bored. Anyone who has to undertake repetitive tasks over and over again will get bored. This will slow down their performance and increase the risks of missed defects.

Besides, with the help of repeated automated smoke scenarios you could monitor your application availability for 24/7/365. Main difference of the automation approach is that the test checks your app during development process as well as after the release.

And last but not the least, the more often automated test is executed, the more efficient it becomes. So, if you have a project in production, now it is possible to decide whether automation is necessary or not.

The article is prepared by Yan Gabis

In this test automation cycle, I tried to give a detailed overview of the specifics of automation testing services. We went through the process steps, risks, returns. So far, you know that the process bases upon several customary activities:

  • Automated test development
  • Automated test support
  • Test run and result analysis
  • Test automation monitoring.

Though, any process doesn’t finish on receiving the result. The process should be evaluated while the team activities show certain KPI. Apart from the usual methods of KPI measurement, I would like to offer you metrics that can be necessary for the evaluation of the first three mentioned activities. Let’s make it clear where to draw attention.

We start with those necessary for automated test development

  • Automated test coverage (automated tests vs. manual tests). The activity reflects the correlation between automated and non-automated tests. The metric has more an administrative approach than one describing the process specifics. Though used along with the next one it gives quite a transparent activity overview.
  • Cost per automated test. Applying the metric you’ll notice that the price per one automated test decreases. The tendency of cost shrinking is the result of 2 factors: 1) automation solution. The efficient architecture allows engineers to use the code several times. 2) Human factor. People eventually start working faster after careful learning the system of automation solutions.
Manual vs automated test cases
Average test case development cost

Earlier, in one of my previous posts of this cycle, I mentioned the time2market parameter, which is important for the efficiency evaluation. The parameter is closely connected to the activity of the test run and result analysis. But take it as the parameter of the process duration. Apply metrics on this step and analyze the time of automated test execution, use smoke test for instance.

Smoke test duration

The metric concerning the correlation of useful and irrelevant results gives important information. While applying the metric keep in mind the definition of useful and irrelevant results.

Useful vs irrelevant results

  • Useful results: test pass, test failure caused by a defect.
  • Irrelevant results: test failure – problems with the environment, data-related problems, changes in the application (business logic and/or interface).

The irrelevant results are those that decrease the automation efficiency from the economic and duration point.

The percentage of the irrelevant fails is also the data used in metrics. The acceptable percentage level depends upon the project, though the figure of 20% can be used a basic adequate level.

Useful vs irrelevant results

If the rate of the irrelevant results exceeds the acceptable level, pay special attention to the source of the issue. Lower in the diagram you can see how changed the automation process after elimination of the secondary issues. The diagram was made on one of our latest projects.

Irrelevant fails structure

So in a nutshell, being aware of automation process specifics and methods of efficiency evaluation, you have the basic information necessary for tracking the process. Now you are able to find the reasons for your automation project success to keep up with and understand what and why went wrong. Still, there always are some things to know more and I am always ready to provide you with the necessary details.

Today test automation is seen as a strategic step and gains a lot of focus in software testing world. Applying to automated tests company saves costs, decreases overall time of testing cycle enhances product quality, and enables the staff to focus on testing details.

Nevertheless, there are risks associated with test automation; paying attention to each one of them you are able to manage the process successfully. When automated tests are under go, changes made in the interface can cause serious problems, like irrelevant test results.

The occurred problems cause additional costs to provide support and analyze outcomes.  Anyway, to prevent the problem you need some kind of mitigation plan. First of all, the development team should share the interface changes with QA team, and of course, monitor the irrelevant test results related to the changes.

Similar problems may occur because of changes in business logic. Apart from the irrelevant test results, support, costs increase, it can yield to changes in test data structure and can impact other cases. The cautions are pretty much the same: share the changes with QA team and monitor the irrelevant results.

Besides the changes huge number of defects in functionality can also pose threats, such as improper execution of some of the automated tests because of the defects in others (if the tests are interdependent). The consequences are quite unfavorable, first of all, the results are to be analyzed (tests should be covered manually), while the costs get increased and can be compared with manual testing efforts. Along with that test development is more expensive, when functionality is unstable.

Though, the challenge can be eluded, for that very purpose work out necessary rules or instructions and follow them. Firstly, automate critical path functionality (small number of test cases), then monitor irrelevant test results related to defects and, of course, monitor extra test development efforts for such cases.

There`s a risk of the issues related to the environment execution. For example, when background processes are scheduled on test server, it increases test execution time as application works slowly. . In the situation like this the plan of mitigation will consist of monitoring the irrelevant test results related to environment, and tracking the test execution time. The impact of the environment issues is quite small for web projects, though it can be serious for desktop and mobile applications.

Along with that all, parallel test execution may impact on test data, which causes again irrelevant test results. To preclude such problems, it is useful to create independent datasets and implement procedures, which reset datasets.

Mitigation plan is not the only prevention from the arising problems, along with that you are to care about the automation solutions (from technical point of view) that are based on principles that reducing the impact of risks, when they occur. Just keep in mind that is always better to prevent the risk than to remove the consequences.

In the previous article I went through the points, which describe the returns of test automation. Such parameters as improvement of quality rate (achieved by bigger scope & more often releases), decrease of test cycle, and, of course, bigger ROI determine automation efficiency in general.

The data on test automation effectiveness is collected through the whole process. So, when you urgently have to compose the process efficiency report you can apply to some basic metrics, which is the easiest and most rapid way to make a report.

When writing the report keep in mind, that it should be based upon the correlation of manual and automated testing. For an accurate summary deal with points like:

  • Cost difference. The result cost of automated tests should be lower, than those of manual work. If the difference is obvious, a bit later you`ll see that the test automation pays its way, despite the large investment in test development. Moreover, when you know the release frequency and economy rate, it is possible to forecast, when the efforts get repaid.
  • Duration. The duration of testing cycle in automation must be much less than in manual testing, due to that the results are gained sooner.

When you get to the report and calculations remember, that only a measurable software development process gets the accurate quantity indicators. If the report made to evaluate one BUILD, for example, is based upon the parameters of cost difference and duration, then the report describing the whole automation process is composed upon the points of ROI increase & result achievement.

  • ROI is calculated with the use of a well-known formula: ROI = benefits/costs. Where COSTS are the expenses for test development, execution and support; and BENEFITS are the expenses for substituted works excluding the costs.

In practice, if the releases come out 4 times per week, the ROI is gained in 3-4 months, if the cover is correct. Test duration is also quite an important parameter, especially, if tests get parallelized the results are 4 times better. Test duration is easily calculated upon the tests that last for more than 4 hours. But it`s no use to apply to this parameter on short test, the information you get is not sufficient.

The diagram below shows the specifics.

  • Time2Market. Due to test automation the result is gained much sooner, which gives the opportunity to accelerate Time-to-Market. If such parameters as development speed and application delivery speed to the production environment can ALWAYS be measured, you should definitely use them to prove Time2Market acceleration, otherwise there is no point in calculations.

The stated points are the general ones that used for description of automation results. Of course, you can apply to some specifics parameters like LOSSES caused by delay during the delivery or new version testing. This parameter can describe the efficiency rate with money equivalent making, which gives a better view of benefits you get.

The parameters can be calculated, even if they weren`t permanently tracked, but this approach is suitable if the report is needed ASAP, though for a more profound report (ROI analysis and time2market) you`ll need to track all the process changes constantly.

This is our first post from the “Test Automation Cycle”. The article series contains 6 pieces of writing telling about:

  • test automation returns
  • test automation risks
  • test automation process overview

Usually, the expected benefit of test automation is, first and foremost, the reduction of costs. However, it would be a serious mistake to concentrate only on this aspect. It`s no doubt that automation is a proven way to achieve a high return on investment savings, but there are also other aspects associated with automation ROI.

Automation brings benefits because automated tests run quickly, can be run anywhere and are conditionally free. And when you start estimating automation ROI consider some major points. Let`s go through each of them, starting with economic effect.

Economic effect

In fact, automation really pays its way. The costs get reduced as automated tests are reused several times. The QA team members utilize the tests they had written once replacing useless manual work.

Scope optimization

Automation covers quite a substantial part of work. When automated tests are under the process, they release tester`s time. Hence, a tester can cover a more sophisticated project part with manual tests. Due to this approach, the team can deal with a bigger scope.

Quality improvement

Automated tests being launched many times on different steps of the software development cycle improve product quality. For example:

  • On the development step automation tests are run to check integration after development work, it`s done on a regular basis. Test execution can be done after each commit with the same goal as for nightly builds.
  • Tests can be executed by developers before delivery to QA department for further testing. This approach ensures concentrating on useful coverage so QA doesn’t need to spend time for accept a particular build for testing but concentrates on useful areas.

Moreover, the automated tests eliminate possible human mistakes, do not ignore or overlook the things that a real person can.

Test duration decreases

As automated tests are much FASTER than manual work, the duration of a test cycle decreases accelerating Time-to-market. Test automation is also a great advantage as it decreases the regression cycle, when hot fixes or patches need to be applied to a production platform.

The arguments for automation can often be entangled and forcible. Moreover, accurate calculation of automation effectiveness requires much effort and a measurable software development process, though sometimes it can be hard on every project.

In my next article I`ll give a detailed overview on metrics on test automation returns.

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